The Family Adventure Company Reviews

Consumer ratings of The Family Adventure Company

Feedback for www.familyadventurecompany.co.uk has been compiled from 367 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • The Family Adventure Company takes more families on adventure holidays each year than any other adventure tour operator, and offer a wide range of trips to suit different ages and interests, including dedicated adventures for teens and their families, solo parent departures and exciting wildlife, activity or cultural adventures.

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Reviews

DateProductRatingCustomer ReviewReply from www.familyadventurecompany.co.uk
29-Jan-2015

Tiger Trails & Taj Mahal - Family Holiday

Service
Product

Service rating : I would have liked more help and info on the visas and advance warning that Delhi would be cold, foggy and damp. Apparently the weather is the same each year at that time but we were not forewarned. Good job we'd googled the weather. This was our third trip with the adventure company and since intrepid has taken over, service has deteriorated. The trips are fab though and we will return.
Product: Wow! Despite fog and damp conditions we were blessed with a hazy sun when we visited the Taj. What a sight. Breathtaking. Truly an experience ... And we saw a tiger thanks to the diligence of our wonderful guide mahandri who kept In touch with the Rangers in the park to ensure our best chance of sighting. And we did! A fabulous trip. Thank you

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No Comment
23-Jan-2015

Caribbean Coast Family Adventure

Service
Product

Service rating : Our guide, David Reyes was superb - pure quality!
Product: Would have been excellent if not for the poor quality of the hotels in Mexico.

No Comment
20-Jan-2015

Slovakian Snow Adventure

Service
Product

Service rating : Helpful, knowledgable staff who are easy to get in contact with.
Product: An excellent holiday which was very well organised with a brilliant local guide. Highly recommended.

No Comment
13-Jan-2015

Tiger Trails & Taj Mahal - Family Holiday

Service
Product

Service rating : Rated 'good' but almost 'poor'. We heard surprisingly little from the company throughout. As a result the need for Visa's was not realised until late. The difficulties in getting Visa's for India was shocking and no warning was provided from the company. We nearly did not manage to make the holiday.
The itinerary we had was inaccurate and others on the holiday also had this problem.
What to do on arriving in India was not explained. We assumed to make our own way to the hotel that was described in the provided information as the meeting point. Apparently this was wrong and there was a taxi booked and others on the flight were waiting for us at the airport.
Equipment guide should have included binoculars for the safari.
Product: An excellent family holiday that was superbly led by Mahindra Soni. Despite typical winter cold and fog the tour was fascinating and enjoyed by the whole family. The food was very good and there was a good choice of locations and hotels. The bus driver was very good and very skilled for the local Indian traffic congestion.

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No Comment
12-Jan-2015

Natural Magic - Family holiday

Service
Product

Service rating : The service was excellent - very efficient and clear information. The trip notes provided all the information needed to prepare properly for the trip.
Product: The holiday was fantastic with regard to every aspect - wildlife sightings, organisation, excellent guide, good varied accommodation, cuisine. The only drawback was the tedium of the journey actually getting to Costa Rica and back - but a small price to pay for a wonderful trip.

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No Comment
11-Jan-2015

Tunisian Voyager

Service
Product

Service rating : Easy to book. Joining instruction not clear
Product: Excellent guide.

No Comment
11-Jan-2015

Indochina Family Adventure

Service
Product

Service rating : Adventure Company is now part of TUI and has become just like any other big tour operator, no personal services at all.
Product: Just an average tourist tour, no adventure whatsoever, nothing out of the ordinary and no value added by booking this holiday through the Adventure Company. I could have booked the same myself for a third less, as I said, no value added.

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No Comment
10-Jan-2015

Natural Magic - Family holiday

Service
Product

Service rating : We were surprised to be on a trip with Exodus and Intrepid people, with the actual package run by Costa Rican Trails. So all the booking bit was fine, would have liked allocated seats on the flights and some prior warning that Iberia do not personal entertainment.
Product: Costa Rican guide, Edward was excellent. Saw loads and always felt he had our best interests at heart.

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No Comment
10-Jan-2015

Spicelands & Elephants

Service
Product

Service rating : great customer service especially Sean the manager who was so very helpful. he is a wonderful professional. give him a raise!!!
Product: our guide Chandra Bose was fabulous. loved the tour and he was the best part. Utterly devoted and professional. he is a true service king and handled everything with grace and professionalism! we would go on any tour where Chandra is the guide.

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10-Jan-2015

Winter Activity Week

Service
Product

Service rating : Would definitely recommend this company.
Product: Great range of activities to try. Only slightly negative experience was the downhill skiing lesson didn't work out very well. A wide range of previous experience left several people without any instruction or guidance and left them on their own at all levels of ability.

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10-Jan-2015

Natural Magic - Family holiday

Service
Product

Service rating : Very wide choice of family holidays - staff were very helpful at answering queries at time of booking
Product: Great driver and guide who together made the holiday stress free. Good variety of activities - would have been nice if more meals had been included in the price as the total cost of the holiday proved very expensive!

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No Comment
08-Jan-2015

Tiger Trails & Taj Mahal - Family Holiday

Service
Product

Service rating : Good value
Product: Our guide avandhi was fab and really made the expirence great for us by showing us india

No Comment
07-Jan-2015

Viva Cuba! - Family holiday

Service
Product

Service rating : I have had to write e mails and a letter as the holiday was not good customer service and despite paying for airport transfer in England before we left there was no one to meet us on arrival at the airport and we had a double room and not a twin room at the hotel.
Product: Poor quality tour rep and dodgy accommodation.

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No Comment
04-Jan-2015

Slovakian Snow Adventure

Service
Product

Excellent guide.

No Comment
28-Nov-2014

Tiger Trails & Taj Mahal

Service
Product

Service rating : Booking was easy; all the information was clear; the whole trip ran smoothly. Well done!
Product: Holiday of a lifetime. Shame we didn't see a tiger, but everything else was fantastic.

No Comment
22-Nov-2014

Sahara Family Adventure

Service
Product

Service rating : this is the third holiday I have been on with the Adventure company and the organization is pretty good.
Product: there were a lot of stomach upsets and I wonder what could be done about that...

No Comment
19-Nov-2014

Morocco Family Holiday

Service
Product

Service rating : Great tour guide
Product: Thoroughly recommended

No Comment
09-Nov-2014

Tiger Trails & Taj Mahal - Family Holiday

Service
Product

Service rating : This was our third trip with the Adventure Company and based on this experience, we will probably use them again.
Product: The trip provided the right combination of culture and nature and was enjoyed by all members of our family.

No Comment
03-Nov-2014

Saharan Sands - Family holiday

Service
Product

Service rating : Very good
Product: Lots to do and great company

No Comment
03-Nov-2014

Saharan Sands - Family holiday

Service
Product

Service rating : The guide was excellent. The trip was well structured, although it was disappointing to discover that we didn't have direct flights. Some of the hotels were also a bit of a let down, but all in all a good trip.
Product: The guide was excellent. The trip was well structured, although it was disappointing to discover that we didn't have direct flights. Some of the hotels were also a bit of a let down, but all in all a good trip.

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No Comment
21-Sep-2014

Spicelands & Elephants

Service
Product

Service rating : Generally good service from staff but badly let down by company mis-selling/untrue description of trip as described below.
Product: If it wasn't for our excellent guide this might have had a poor rating due to not being allowed the elephant ride which was the reason we chose this trip. Very disappointing and mis-sold. We probably wont use adventure company again because we can't trust the description and certainly can't recommend it. Children very upset which spoilt the rest of holiday and leaves a bad memory instead of the special experience we had hoped for. Expected an apology at least on our return but absolutely nothing is really poor.

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No Comment
14-Sep-2014

Tatra Mountain Adventure

Service
Product

Service rating :
Product: Varied and interesting holiday with very genuine guide

No Comment
09-Sep-2014

Borneo Family Adventure

Service
Product

Flights changed but compensated OK

No Comment
08-Sep-2014

Croatian River Adventure - Family Holiday

Service
Product

Service rating : The booking process was easy and quick. Whenever I called to ask for help or advice, my enquiries were dealt with in a friendly, helpful manner. I have an autistic son who came on the holiday with me, and the company were very understanding in making sure everyone who needed to be aware was made aware; they dealt with everything sensitively.
Product: A very mixed experience. My baggage went missing in transit and arrived in our destination 24 hours after we did; very inconvenient, but not a show-stopper. Hotel staff were mostly friendly and helpful; one or two appeared a bit surly. The local guide was rather arrogant, and got on everyone's nerves more as the week went on; some of the other members of the tour party were very critical of him and he didn't get a tip at the end of the week - our protest. Last year I went on the Andorra holiday and the contrast between the guides there (superb) and this guy was massive. There were several cock-ups over transport, but it never seemed to be his fault - always the fault of the hotel.
The activities were mostly quite gentle - with a minimum age of 8 years, I guess this is to be expected, but it might be worthwhile making it more explicit. Teenagers would find it very tame. Also, none of the activities took up the whole day; if the hotel hadn't had a pool, boredom would have set in quickly as there is absolutely nothing else to do in Trilj, which looked like a bit of a dump. Omis and Brela were lovely though.
There were tour parties from at least one other company (Green World holidays)staying in the same hotel and there were two or three nights when their drunken singing persisted until approaching 0100. When requested to desist, one or two of them got quite stroppy - and these were (British) families with teenage children!!
On the return journey, Split airport was a total shambles. The departure lounge reminded me of a football ground terrace in the 1970s. The check-in process was appallingly slow and we only got to the desk 10 minutes before the flight was due to leave; fortunately the flight had been delayed on the outward leg and we had more time than we realised. Not good for the nerves though.
What made the holiday much better than it might have been was the people in our tour party; we all got on really well, which was a huge boost. Had it not been for that, the other negative factors might have dropped my rating from Good to Poor. Andorra last year was better.

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No Comment
08-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : There was always someone to answer pre holiday queries. Only issue was that they told us to go online to check in but were unable to do so as it was a group booking. Feel the pre holiday info should reflect this.
Product: All activities were excellent. Staff really friendly although a couple of inconsistencies on instructions from different staff. Lunches could be ordered through hotel which were very good but an option to purchase baguette only would have been good as plenty of opportunities to shop in town.

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No Comment