The Family Adventure Company Reviews

Consumer ratings of The Family Adventure Company

Feedback for www.familyadventurecompany.co.uk has been compiled from 347 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • The Family Adventure Company takes more families on adventure holidays each year than any other adventure tour operator, and offer a wide range of trips to suit different ages and interests, including dedicated adventures for teens and their families, solo parent departures and exciting wildlife, activity or cultural adventures.

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Reviews

DateProductRatingCustomer ReviewReply from www.familyadventurecompany.co.uk
21-Sep-2014

Spicelands & Elephants

Service
Product

Service rating : Generally good service from staff but badly let down by company mis-selling/untrue description of trip as described below.
Product: If it wasn't for our excellent guide this might have had a poor rating due to not being allowed the elephant ride which was the reason we chose this trip. Very disappointing and mis-sold. We probably wont use adventure company again because we can't trust the description and certainly can't recommend it. Children very upset which spoilt the rest of holiday and leaves a bad memory instead of the special experience we had hoped for. Expected an apology at least on our return but absolutely nothing is really poor.

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No Comment
14-Sep-2014

Tatra Mountain Adventure

Service
Product

Service rating :
Product: Varied and interesting holiday with very genuine guide

No Comment
09-Sep-2014

Borneo Family Adventure

Service
Product

Flights changed but compensated OK

No Comment
08-Sep-2014

Croatian River Adventure - Family Holiday

Service
Product

Service rating : The booking process was easy and quick. Whenever I called to ask for help or advice, my enquiries were dealt with in a friendly, helpful manner. I have an autistic son who came on the holiday with me, and the company were very understanding in making sure everyone who needed to be aware was made aware; they dealt with everything sensitively.
Product: A very mixed experience. My baggage went missing in transit and arrived in our destination 24 hours after we did; very inconvenient, but not a show-stopper. Hotel staff were mostly friendly and helpful; one or two appeared a bit surly. The local guide was rather arrogant, and got on everyone's nerves more as the week went on; some of the other members of the tour party were very critical of him and he didn't get a tip at the end of the week - our protest. Last year I went on the Andorra holiday and the contrast between the guides there (superb) and this guy was massive. There were several cock-ups over transport, but it never seemed to be his fault - always the fault of the hotel.
The activities were mostly quite gentle - with a minimum age of 8 years, I guess this is to be expected, but it might be worthwhile making it more explicit. Teenagers would find it very tame. Also, none of the activities took up the whole day; if the hotel hadn't had a pool, boredom would have set in quickly as there is absolutely nothing else to do in Trilj, which looked like a bit of a dump. Omis and Brela were lovely though.
There were tour parties from at least one other company (Green World holidays)staying in the same hotel and there were two or three nights when their drunken singing persisted until approaching 0100. When requested to desist, one or two of them got quite stroppy - and these were (British) families with teenage children!!
On the return journey, Split airport was a total shambles. The departure lounge reminded me of a football ground terrace in the 1970s. The check-in process was appallingly slow and we only got to the desk 10 minutes before the flight was due to leave; fortunately the flight had been delayed on the outward leg and we had more time than we realised. Not good for the nerves though.
What made the holiday much better than it might have been was the people in our tour party; we all got on really well, which was a huge boost. Had it not been for that, the other negative factors might have dropped my rating from Good to Poor. Andorra last year was better.

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No Comment
08-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : There was always someone to answer pre holiday queries. Only issue was that they told us to go online to check in but were unable to do so as it was a group booking. Feel the pre holiday info should reflect this.
Product: All activities were excellent. Staff really friendly although a couple of inconsistencies on instructions from different staff. Lunches could be ordered through hotel which were very good but an option to purchase baguette only would have been good as plenty of opportunities to shop in town.

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No Comment
07-Sep-2014

Active Turkey - Family Holiday

Service
Product

Service rating : Some confusion about the flights that we were booked on.
Product: Tour guide acted more like a rep. rather than a guide. Actual guides for the activities were excellent.

No Comment
07-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Good holiday, however instructions re flight check in we're less than comprehensive. Instructions suggested we should check in on line however this was impossible without checking in the entire group. Little help when contacting the adventure company.
Product: Enjoyable activities pitched at the right level and we'll run.

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No Comment
07-Sep-2014

Active Turkey - Family Holiday

Service
Product

Overall the holiday was very good but again the tour leader was poor. He was a nice guy but just didn't pitch it right. Is there really a need for him to always join the group given the trip is in Europe and not anywhere worrying. I think he could be at the hotel in the morning and again in the evening for an hour and this would be enough. He wasn't great at engaging with either teenagers or adults but this was exactly the same feedback I gave ,last time .

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No Comment
07-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Great holiday and would use again.
Product: Would have been excellent but for Andy, the Guide who took us cycling. Before the cycle ride had begun, he shouted at an 8 year old boy in front of his mother with his finger pointing in the boy's face. Health and Safety is paramount obviously but he not only scared the children, he made the adults feel like it was a bootcamp not a holiday. The other guides were all fabulous!

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No Comment
06-Sep-2014

Western Discovery

Service
Product

Service rating : Adventure company did a good job of finding the tour we wanted and arranging flights and hotels.
Product: Itinerary was excellent and tour guide was fantastic. We had a great time - would highly recommend this trip.

No Comment
04-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Excellent communication, accurate information provided, well organised. We are already thinking about our next holiday with this company. Thank you
Product: The holiday was over and above all expectations. It was thoroughly enjoyed by myself as a single parent and my 2 boys. Parents and children bonded well during the week and looked forward to every days activities. Professional guides for each day that pitched the activity to meet all abilities.

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No Comment
02-Sep-2014

Tiger Trails & Taj Mahal - Family Holiday

Service
Product

Service rating : Easy to book and great holidays on offer
Product: Really enjoyed it, a little taste of everything. Maybe one fort too many for the kids. Loved the train journeys.

No Comment
01-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : A well organised holiday, with no hitches.
Product: A good taster holiday for lots of different activities in a beautiful location.

No Comment
01-Sep-2014

Longleat Family African Safari

Service
Product
Latest
Service
Product

Service rating : 2nd time we have traveled with the Adventure company, and we had another fantastic trip.
Product: This is an excellent tour, but we think that it should be done the other way round, 2 nights in Stone Town and then 5 at A Tent with a View. Tent with a view is so lovely, and such an exciting part of the trip, that Dhow Palace and stone town were a bit of a disappointment, and we found ourselves waiting to go home. Also we go from 5 nights of not having to pay any money, to having to pay for everything. When we arrived in Stone Town, we should have been give a piece of paper with the excursions listed and their prices. Kassim wasn't an experienced enough guide to relay the information properly. Nzori was fantastic, as was Hassan in Saadani

01-Sep-2014
We had another amazing trip - however....
The details of the trip didn't come through until 5 days before we were due to go. At the time of booking we were not informed that it was going to cost another £400 in taxes. This is a LOT of money and it should be made VERY CLEAR at the time of booking. The trip notes said that we needed $25 departure tax for tanzania. It turned out to be $49 which left us running around the airport frantically trying to find a cash machine that worked and at risk of missing the flight, it was very frightening, and put a dampener on the whole holiday that we had to pay so much extra to get in and out of the country. This was a very expensive holiday, and then got worse.

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No Comment
01-Sep-2014

Malta and Gozo Adventure

Service
Product

Service rating : The service was good at the first hotel and our trip leader, John, was excellent. The company was great and we will definitely travel with you again.
Product: We thought the trip was excellent, but were very disappointed with the second Hotel in Malta. It was terribly run down. On arriving our room smelt terrible and the air conditioning didn't work. The manager of the hotel apologised - they were carrying out some maintenance work in the basement. They got rid of the smell by closing a window in the bathroom that opened into a central shaft down to the basement. Air freshners were also brought to us. The towels in our room, although clean, were like floor cleaning cloths! Having cleaned the room one day we were left without towels at all and had to chase around the hotel looking for someone to bring them. The general condition of the rooms, furniture, door handles and bathroom fittings was awful. Breakfast the first morning - the tables were piled high with other people's finished plates/rubbish. etc. There were no staff around to clear this up - we had to do it ourselves, moving things on to other tables! There was a very poor selection of food as well.

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No Comment
01-Sep-2014

Elephant Paradise - Family Holiday

Service
Product

Service rating : The initial booking was easy and the consultant we spoke to very helpful. However I had to chase a few things after this time such as final documentation and advice that I called and asked for concerning currency turned out to be very ill-informed.
Product: The holiday was outstanding and the local agent very good. Our guide made the holiday - he went over and above what was required to ensure we ha the best experience possible.

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No Comment
31-Aug-2014

Good Morning Vietnam! - Family Holiday

Service
Product

very good

No Comment
31-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Simply brilliant.
Product: The staff (instructors) were brilliant as were the hotel staff, the whole experience was great but two black marks.
Firstly the hotel was only 2 stars but even for that grade the sound proofing between floors was pathetic especially from the room above's toilet during the night.
Secondly, the packed lunches were plentifull anf filling but a change of bread would have been helpful, they became a bit of a chewing challenge after a few days.

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No Comment
30-Aug-2014

Natural Magic - Family holiday

Service
Product

Service rating : On the whole we Received good service and prompt answers to any questions. One concern however was that the flight information was a bit confused: the flight details started we were flying with Lufthansa when in fact we flew with United Airlines. I now understand that one is the carrier for the other but this was not started and so we were sent between terminals twice until the matter was resolved.
Product: The holiday itinerary was detailed and entirely accurate. Local guide was excellent, he went out of his way to ensure we had the best experience we could, his knowledge was impressive and he was relaxed and friendly.
Hotel and lodge accommodation of good standard.
We had a brilliant time.

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No Comment
29-Aug-2014

Active Turkey - Family Holiday

Service
Product

Service rating : Helpful, informative, supportive.. Def use this company again andagain
Product: What a fab holiday.. Helped by a wonderful bunch of people no doubt. Te
He cruise was great, really special watching sun come up together from our beds on deck at 5.15am followed by swim with kids at 6!

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No Comment
29-Aug-2014

Western Discovery

Service
Product

From start to finish, I can honestly say very poor, I had to chase for my travel documents 4 days before I traveled. I kept on getting an email saying that I owed £74 pounds when I had paid in full. Your holding music says that you will seat families together, I was booked on a flight with my 14 year old son, without confirmed seats, and when I checked online with the airline, they could not seat us together and it was pot luck if we could get seats together. The trip itinerary, was woefully lack of information for meeting the representative at the beginning of the holiday. After spending nearly £5k the least I would expect, is a folder through the post with all of the information, etc, the likes of Keycamp etc can do it!

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No Comment
29-Aug-2014

Western Discovery

Service
Product

Service rating : The pre-holiday information and communication information was poor and we could not get through on the emergency phone number. Also we were told we would be travelling with other families but this was not the case.
Product: The experience and the guide was excellent however the overall value for money was not great. Lots of evidence of keeping the costs to a level I would not expect on a holiday costing this much and additional charges for things like showers was a surprise.

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No Comment
27-Aug-2014

Borneo Family Adventure

Service
Product

Service rating : Excellent holiday in Borneo and Ross our guide was superb.
Product: Excellent holiday in Borneo and Ross our guide was superb.

No Comment
27-Aug-2014

Viva Cuba! - Family holiday

Service
Product

Service rating : Everything ran very smoothly. Given the shortness of the trip I can find nothing to criticise.
Product: Excellent guide who was great fun to be with and arranged everything superbly. She took us to some amazing restaurants we would never have found otherwise which was much appreciated.

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No Comment
27-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : THE organisation was fantastic. From the helpful admin staff through the website. to the excellent staff at hotel any guiding us.
Product: Weather was variable take at least on set of real winter clothes and some good waterproofs but the activities were awesome...

No Comment