The Family Adventure Company Reviews

Consumer ratings of The Family Adventure Company

Feedback for www.familyadventurecompany.co.uk has been compiled from 383 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • The Family Adventure Company takes more families on adventure holidays each year than any other adventure tour operator, and offer a wide range of trips to suit different ages and interests, including dedicated adventures for teens and their families, solo parent departures and exciting wildlife, activity or cultural adventures.

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Reviews

DateProductRatingCustomer ReviewReply from www.familyadventurecompany.co.uk
07-Jun-2015

Jordan Family Holiday

Service
Product

Booking very simple, and very quick responses to any queries we raised.

No Comment
04-Jun-2015

Andorra Family Holiday

Service
Product

Service rating : Excellent service from start to finish.
Product: Nick, Nuria and their team could not have been more welcoming. All activities were carefully explained and supervised, all equipment was of a very high standard and well maintained. The hotel was spotlessly clean, meals were excellent and my dietary restrictions were taken on board and catered for. We had a wonderful week and would highly recommend this to other families with children age 8 plus.

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04-Jun-2015

Jordan family holiday

Service
Product

Service rating : Was unable to book the holiday online. Tried several times but eventually phoned and got through to someone who could help arrange the trip, transfers etc.

The original invoice was wrong and needed to be amended. I also had queries regarding the second invoice that I sent through via email that were never answered.

Thankfully the trip was amazing
Product: Genuinely the best holiday we have ever had. Fantastic guide (Daoud Safi), perfectly paced trip, full of amazing locations, enjoyable activities (with the possible exception of the camel rides...). Every day we managed to fit in two or three different locations / activities, ate in some memorable places and looked forward to the next amazing day.

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14-May-2015

Sahara Family Holiday

Service
Product

Service rating : Knowledge of staff was very good when we rang up with questions.
Product: Our guide was excellent. Another day or two would have made this holiday perfect - the itinerary felt a little rushed at times. Everybody loved the camel trip into the desert and sleeping under the stars!

No Comment
11-May-2015

Egypt Family Holiday

Service
Product

Service rating : I found the agents I worked with from the Family Adventure Company to be very informative and helpful in answering my questions before the trip and efficient in making our arrangements. Because we were coming from Bulgaria, they were helpful in making arrangements for transport to and from the Airport upon our arrival in Egypt. I also appreciated the various reminder emails leading up to the trip listing what we should remember to pack and providing cultural information. I have shared the company name with several friends upon arrival.
Product: The Egypt Family Trip was the most amazing trip we have ever taken with great thanks to our tour guide Waleed El-Henawy. We covered a lot of Egypt in 10 days and all the travels went amazingly well. Waleed's knowledge of Ancient Egyptian History was great and was always willing to answer everyone's questions. He was so great with the kids who absolutely adored him. never tiring of their constant questions and requests.

Our most favorite part of the trip was the Felucca Boat overnight with JJ and his crew. The food was wonderful and we were all grateful to have the bathroom on board. The leisurely day sailing on the Nile and docking on Elephantine island was a Magical 24 hours. As a group, we really got along well, and the crew was so pleasant and helpful.

I also think the balance between planned activities and free time was well planned as when traveling with kids they can only handle so much touring in a given day. Again, Waleed was always willing to make arrangements or help us explore on our own during our free time.

I do hope to have the opportunity to travel again with the Family Adventure Company. It was just what I was looking for and hoping for in a Family Adventure!

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09-May-2015

Northern India Family Holiday

Service
Product

Service rating : Excellent to deal with
Product: Except for the arrival. The person who came to collect us stood outside the airport and expected us to read a sign less than A5 in size to recognise he worked for the company. Wasted a lot of time and caused us distress at the airport thinking no one had turned up for us. Poorly done

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25-Apr-2015

Caribbean Coast Family Adventure

Service
Product

Service rating : poor admin and made several mistakes when we booked
failed to tell us that we needed a Visa for the US and we nearly missed our holiday..
Product: Excellent guide
Some accomodation poor - back packer type places .......

No Comment
24-Apr-2015

Egypt Family Holiday

Service
Product

Service rating : Excellent!
Product: Absolutely fantastic! Well organised, awesome itinery and incredible guide. Thank-you so much.

No Comment
22-Apr-2015

Egypt Family Holiday

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Product

Service rating : I like the brochure and booking process is easy.
Product: I would say excellent except for getting shigella from contaminated water used to prepare one of the meals.

No Comment
22-Apr-2015

Sahara Family Holiday

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Product

The trip was fantastic, but the actual administration prior to the trip was very poor.

No Comment
22-Apr-2015

Egypt Family Holiday

Service
Product

Service rating : Everything was good
Product: We had a brilliant holiday and our guide was amazing

No Comment
22-Apr-2015

Winter Slovakia Family Holiday

Service
Product

Service rating : very helpful service UK end and a wonderful guide in Slovakia
Product: lovely people, excellent guide, delightful place, good weather , cheap beer ! (oh and swimming in pools heated from thermal springs looking at the ski slopes... what can I say without crying as I type this into my computer whilst back at work?)

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22-Apr-2015

Costa Rica Family Holiday

Service
Product

Service rating : booking was easy and the travel agents appeared to know a lot about the tour and were helpful.
Product: We had a fabulous holiday - great tour, lots of adventures, interesting animals, brilliant guide who answered all our questions and was flexible if we wanted to do different activities at different times. We had a 9 year old son and 13 year old daughter and there were children of similar ages and we met lots of lovely people. I would definitely recommend this holiday.

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22-Apr-2015

Jordan Family Holiday

Service
Product

Service rating : The person I dealt with initially was slightly slow to respond to queries but otherwise the company was great.
Product: A truly wonderful family trip - something for everyone from history to cooking, camping to camels. our guide Sam was also fab - he really looked after us all. Very highly recommended.

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22-Apr-2015

Sahara Family Holiday

Service
Product

Service rating : The costs of the trip were quite high, including extra tipping, and while this was mentioned on the itinerary it did add quite a cost to our trip which we didn't expect when we first booked - when it wasn't noted.
Product: Our guide Abdul was the highlight of the trip. Please use him whenever you can as he made the trip a huge success.

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22-Apr-2015

Costa Rica Family Holiday

Service
Product

Service rating : Generally very good to talk to and helpful through out the process. Only one occasion when I was supposed to be sent information and it did not happen.
Product: This is great holiday with much to recommend it. There are a couple of disappointments, so I hope I hope this review is helpful to travellers and to the holiday providers.

Money
Pretty much everything is priced in Colons or US Dollars and you can pay in either. If you pay in USD you will usually get back change in Colons, but always try to ask for change in USD.

Be aware that despite the Eco / Ethical Tourism label that Costa Rica claims – you will be stitched up on the exchange rates pretty badly (everywhere) if you are not careful.

As an example, when we went, the exchange rates were £1 = 798 Colons and 1 USD = 532 Colons. Shops, hotels, etc. ., all applied a 500 Colon to $1 rate which is quite a big difference and pretty shabby.

If you want to change money into Colons (we managed without), your best options are to check the rate at home and then see what is being offered at the airport / in banks when you get there.

Don’t try to pay in a mixture of the 2 currencies – it is tedious to explain but you will be stitched up.

As all the consumer sites say, the best bet was to get the best debit / credit card available for use abroad and insist each time that you pay in local currency. The card provider invariably applied a much better exchange rate.

13% sales tax and 10% service charge is automatically added to your restaurant bill.

For me and my wife and 12 year old son, we spent about $1600 on all optional extras, food, drinks, etc. This was not far off the guidance in the trip notes. I suggest you allow another 15% - 20% contingency.


Health / Clothing

Check on jabs you need, we did not take malaria tablets. We took lots of sunblock, mosquito spray, sun hats; drink lots of water, cover up as required. Local water is OK to drink / brush teeth.

Flip flops / walking sandals / trainers (or light walking shoes) will suffice. We took proper walking boots for the Arenal bit, but good trainers would have been OK.

We packed far too many clothes! Swimming goggles / snorkelling gear comes in handy.

The Trip / The Places / The Group

It’s a hike via USA or Madrid – ask about the connection times to make sure you do not have too long a gap on connecting flights, both ways.

Family Adventure / Exodus / Intrepid + Costa Rica Trails need to look at:
- Several of us had problems finding the transfer from San Jose airport to hotel when we arrived.
- We had no idea when we would meet our tour guide after we got to the hotel and did not get a message.
Eduardo the guide and Roberto the driver were great. Food everywhere was good. Try the rice and beans!!
San Jose (Tryp Sabana Hotel) – Hotel is fine, food and bar are good. San Jose has enough to occupy you for a day overall. The coffee plantation visit is good. The place we stopped at for lunch was overpriced (Nuestra Tierra).
Tortuguero (Anhinga Lodge) – This is what coming to Costa Rica is about; you get a bus and boat to get there. Lodge is great. Enjoy.
Sarapiqui (La Quinta) – This is a nice stop; the food was good, it’s quite humid. Our room was too close to the lake and a few to many insects nearby, but only a minor issue. You have to do the river rafting. Again, enjoy!!
Arenal / Fortuna (La Bosco). We were lucky we had an OK room but the rest of our group were least impressed by their rooms (still OK though). The hot springs visit is very good – try to make sure you go to the smaller of the ones available.
I have read the trip notes and it’s misrepresentation about the Volcano. It’s basically a walk along a path and up a hill in hot humid conditions; the (dormant) volcano is in the distance. The organisers need to replace this element or do away with it (and save us a couple of hundred pound each).
Monteverde – (El Establo) – This was by far the best hotel; really nice rooms, view from the pool was special. The Restaurant serving “best pizza in Costa Rica” is not that special… You have to be lucky on the night walk. You absolutely must do the Skywalk and the zip wire. Pay the extra $10 for the “superman” experience. Brilliant.
Manuel Antonio - (Punta Leona). The hotel and staff are OK. Note that our rooms were a hike away from one of the beaches but there is a shuttle bus every 30 minutes. The beaches are fantastic. If you stay here note there are not many options to eat. So make sure that you have places reserved for either the buffet or a la carte at the only open Restaurant for all the nights you are there. The restaurant has the most unhelpful, illogical process and some of us were made to wait or denied access even though tables were available.
Conclusion
Overall a good holiday but the organisers need to look at three things:
1) Better pick up at the airport on arrival and information on when we will meet up with our guide.
2) Change or remove the Arenal / Volcano element which is currently a waste of time / money.
3) At the end, don’t go back to San Jose. Amongst the group the preferred option was to take us straight to the airport from the beach stay (and yes there is enough time).
So I would certainly recommend you look holiday. However, you can also look at other options that provide the same itinerary but taking 2 – 3 days less (and therefore costing less).

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No Comment
29-Jan-2015

Tiger Trails & Taj Mahal - Family Holiday

Service
Product

Service rating : I would have liked more help and info on the visas and advance warning that Delhi would be cold, foggy and damp. Apparently the weather is the same each year at that time but we were not forewarned. Good job we'd googled the weather. This was our third trip with the adventure company and since intrepid has taken over, service has deteriorated. The trips are fab though and we will return.
Product: Wow! Despite fog and damp conditions we were blessed with a hazy sun when we visited the Taj. What a sight. Breathtaking. Truly an experience ... And we saw a tiger thanks to the diligence of our wonderful guide mahandri who kept In touch with the Rangers in the park to ensure our best chance of sighting. And we did! A fabulous trip. Thank you

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No Comment
23-Jan-2015

Caribbean Coast Family Adventure

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Product

Service rating : Our guide, David Reyes was superb - pure quality!
Product: Would have been excellent if not for the poor quality of the hotels in Mexico.

No Comment
20-Jan-2015

Slovakian Snow Adventure

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Service rating : Helpful, knowledgable staff who are easy to get in contact with.
Product: An excellent holiday which was very well organised with a brilliant local guide. Highly recommended.

No Comment
13-Jan-2015

Tiger Trails & Taj Mahal - Family Holiday

Service
Product

Service rating : Rated 'good' but almost 'poor'. We heard surprisingly little from the company throughout. As a result the need for Visa's was not realised until late. The difficulties in getting Visa's for India was shocking and no warning was provided from the company. We nearly did not manage to make the holiday.
The itinerary we had was inaccurate and others on the holiday also had this problem.
What to do on arriving in India was not explained. We assumed to make our own way to the hotel that was described in the provided information as the meeting point. Apparently this was wrong and there was a taxi booked and others on the flight were waiting for us at the airport.
Equipment guide should have included binoculars for the safari.
Product: An excellent family holiday that was superbly led by Mahindra Soni. Despite typical winter cold and fog the tour was fascinating and enjoyed by the whole family. The food was very good and there was a good choice of locations and hotels. The bus driver was very good and very skilled for the local Indian traffic congestion.

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No Comment
12-Jan-2015

Natural Magic - Family holiday

Service
Product

Service rating : The service was excellent - very efficient and clear information. The trip notes provided all the information needed to prepare properly for the trip.
Product: The holiday was fantastic with regard to every aspect - wildlife sightings, organisation, excellent guide, good varied accommodation, cuisine. The only drawback was the tedium of the journey actually getting to Costa Rica and back - but a small price to pay for a wonderful trip.

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No Comment
11-Jan-2015

Tunisian Voyager

Service
Product

Service rating : Easy to book. Joining instruction not clear
Product: Excellent guide.

No Comment
11-Jan-2015

Indochina Family Adventure

Service
Product

Service rating : Adventure Company is now part of TUI and has become just like any other big tour operator, no personal services at all.
Product: Just an average tourist tour, no adventure whatsoever, nothing out of the ordinary and no value added by booking this holiday through the Adventure Company. I could have booked the same myself for a third less, as I said, no value added.

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10-Jan-2015

Natural Magic - Family holiday

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Product

Service rating : We were surprised to be on a trip with Exodus and Intrepid people, with the actual package run by Costa Rican Trails. So all the booking bit was fine, would have liked allocated seats on the flights and some prior warning that Iberia do not personal entertainment.
Product: Costa Rican guide, Edward was excellent. Saw loads and always felt he had our best interests at heart.

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10-Jan-2015

Spicelands & Elephants

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Product

Service rating : great customer service especially Sean the manager who was so very helpful. he is a wonderful professional. give him a raise!!!
Product: our guide Chandra Bose was fabulous. loved the tour and he was the best part. Utterly devoted and professional. he is a true service king and handled everything with grace and professionalism! we would go on any tour where Chandra is the guide.

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