The Family Adventure Company Reviews

Consumer ratings of The Family Adventure Company

Feedback for www.familyadventurecompany.co.uk has been compiled from 439 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • The Family Adventure Company takes more families on adventure holidays each year than any other adventure tour operator, and offer a wide range of trips to suit different ages and interests, including dedicated adventures for teens and their families, solo parent departures and exciting wildlife, activity or cultural adventures.

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Reviews

DateProductRatingCustomer ReviewReply from www.familyadventurecompany.co.uk
07-Jan-2016

Costa Rica Family Adventure

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Service rating : Great service received all infirmaries on time Snd the holiday was as we expected
Product: We had a great time and our tour leader Ollie was fantastic. He talked enthustically about Costa Rica keeping all age groups enthralled. He made himself available at all times following up on anyone who was a little ill and doing extra walks to as much wildlife as possible was seen. He even took photos for you which he was great at. Could not have asked for more. All the h
otels were good and nice variation.

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05-Jan-2016

Northern India Family Holiday

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Service rating : I had several problems prior to going on the holiday and the staff at the adventure company were very helpful and supportive
Product: As a single parent there is no way that myself and my 12 year old would have been able to do this trip and experience Northern India in this with way without the trip organisation and tour guide.

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01-Jan-2016

Northern India Family Holiday

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Service rating : Good service, although I had to chase them on the phone as the no one reply to the voice message I left.
Product: Our guide Dinesh Kyas very knowledgeable, extremely helpful, was very mindful of the children's health and interest. A big thank to him and intrepid to make our holiday a wonderful one.

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16-Nov-2015

Sahara Family Holiday

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Service rating : A well run and thoughtful company
Product: Amazing memories that will last a life time small piece of my heart will be forever with Morocco

No Comment
11-Nov-2015

Sahara Family Holiday

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Service rating : Good service from the company
Product: Good holiday. Excellent Berber camp in the desert.

No Comment
11-Nov-2015

Morocco Family Holiday

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Service rating : Been on previous trip and this one was equally enjoyable. Would and have recommended to others.
Product: Fantastic helpful guide! With a family from Iceland and from USA so brilliant experience for children in this respect too. Good balance of activity and downtime

No Comment
11-Nov-2015

Jordan Family Holiday

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Service rating : Fantastically well organised trip from start to finish - would definitely recommend using the family adventure company / use again. All activities gave a real insight into Jordan.
Product: Fantastic and very memorable holiday. Further enhanced by THE BEST tour guide in Jordan ( Daoud Sari) . His knowledge was second to none and his love for his country was highly infectious - my daughter and I now love Jordan too and intend to go back!

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No Comment
01-Oct-2015

Namibia & Botswana Family Adventure

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Service rating : Following a delayed flight we contacted the given emergency numbers. There was no one to answer the call and we were never called back or contacted about the problems. The emergency number was for Intrepid yet the trip was dealt with by Dragoman so we had no way of contacting our tour. The inital flight booking was poor not allowing enough time for an International transfer even without the delay.
Product: We had a great trip when and if we eventually made it to the destinations. The truck used was not up to the journeys and we rarely made camp before dark or in a reasonable amount of time to complete the activities of the day. We missed one full days excursion as the truck broke down. Some of the accommodation used was listed as hotel basis but it clearly was not. It was dangerous, damp and dirty. Electricity sockets hanging off the wall, broken and burnt out lamps do not make a hotel.

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14-Sep-2015

Summer Pyrenees Family Holiday

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Service rating : Very helpful service - our advisor tried various alternative travel arrangements to accommodate our geographical requirements. She also assisted with the additional day dates.
Product: Had a lovely family hioliday thanks

No Comment
07-Sep-2015

USA Family Holiday

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Service rating : the trip notes were not very good compared to those issued by american adventure
Product: brilliant trip

No Comment
01-Sep-2015

Slovakia Family Holiday

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Service rating : The communication was a little ropey, particularly around arranging our end of trip transfer.
Product: The itinerary was wonderful, perfect for our 9 and 12 year olds. Linda our tour leader was one of the best tour leaders I have ever had, she was so friendly, great with the kids, flexible, understood our needs and a true joy to be around.

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31-Aug-2015

Botswana Teenage Safari

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Service rating : Of particular note would be Kalahari skies Safari company which who looked after us for the first week. Excellent service.
Product: The Okavango and Kalahari game reserve were excellent

No Comment
30-Aug-2015

Croatian Active Family Holiday

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Service rating : Total mispresentation of trip/accomodation. Intending to take legal action against them.
Product: 70% of trip in van. Hotel offered depressing environment and would defiantely fail any health and safety inspection.

No Comment
29-Aug-2015

Costa Rica Family Holiday

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Service rating : Slight niggles over flight timings and the amount of checking of details and printing of information I had to do, plus conflicting information from the company about hotels, but overall a very positive experience.
Product: Very enjoyable trip. Not too much travelling around. Trip itinerary not perfect but the guides and driver from costa Rica Trails were brilliant and so we're our fellow family adventurers, who made the holiday so memorable and so much fun.

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28-Aug-2015

Thailand Family Holiday

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Service rating : Very well organised, everything was as in the itinary apart from local changes.
Product: Really great tour guide, organised & knowledgable, caring & easy to follow!
All hotels were good & we had interconnecting rooms each time which was very comforting.
Great itinary.
Think that additional day or two on beach at end would make perfect.
Would highly recommend.

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27-Aug-2015

Botswana Teenage Safari

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Service rating : Trip itself was okay. But the admin side of the business is very poor and there is a complete lack of attention to detail from the staff. I will certain be looking at different companies and other options next time.
Product: Trip itself was okay. But the admin side of the business is very poor and there is a complete lack of attention to detail from the staff. I will certain be looking at different companies and other options next time.

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No Comment
27-Aug-2015

Sri Lanka family holiday

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Service rating : My only criticism would be that the itinerary we were given before leaving for Sri Lanka seemed somewhat different from the one our Tour Guide had. Some of the hotels were different, and some of the info about hotels was incorrect, or not up-to-date. Even the info we were given in advance about the tour company in Sri Lanka seemed a bit out of date. This was rather frustrating, and we couldn't understand why this was the case.
Product: An excellent fortnight. Lots of good things to say, but the single biggest factor making this an excellent holiday, rather than just very good, was the quality of our Tour Guide, from Walkers Tours, Viraj Silva. He was simply outstanding: professional, friendly, knowledgeable, helpful, nothing was too much trouble. The epitome of the welcoming people we met in Sri Lanka, the best advert for the Sri Lankan tourism industry you could ask for.

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25-Aug-2015

Southern India Family Holiday

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Service rating : The company provided an excellent pre tour service and the information sent was accurate and useful. I would definitely look at using them again and recommend them to any family.
Product: The Southern India tour was one of the best holidays we've been on as a family. This was my third visit to India, but was also my most relaxed, largely because of the hard work of our guide Chandra. Chandra made sure everything ran on time, any hold-ups or changes were smoothly sorted out and ensured everyone on the trip got what they wanted out of it. For example, we all wanted to go to see Indian cinema, so Chandra organised everything and an excellent night out it was. He was a natural with children/teenagers even motivating my two teenage boys to get up for 6 or 7am starts several times ! Anyone with teenagers knows how impressive this is.

Having a guide and tour bus removed a lot of the stress of getting about (which can be fun/an experience, but also takes up a lot of time) and ensured we packed in an incredible amount of activity in two weeks. We weren't kept in a "bubble" however as the tour and Chandra ensured we got to see as much of "real" India as a tourist really can.

If you haven't got three or more weeks to travel then this is an excellent option for visiting India.

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25-Aug-2015

Northern India family holiday

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Service rating : Everything was thought of. We could just relax and enjoy the holiday without worrying about anything!
Product: Utterly fantastic! It was such a stimulating vibrant holiday, and our guide Ravi was excellent, and made the trip fun and interesting for adults and children alike.

No Comment
23-Aug-2015

Italy Family Holiday

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Service rating : unfortunately, this travel agent assured us that connecting rooms would be available on the trip we picked as a couple with an 8 year old kid- this was not the case. We had asked for the above & paid single supplements for all 3 of us. Our excellent travel leader was able to sort out a family room in each hotel. If the F.A.C had checked then they would have been able to advice us more accurately. But it was a highly stressful start to the holiday. Having said that I was going to ask for a refund on my return and mid holiday they emailed me & advise me they will refund the single supplements within 5 working days ( we are only 2 working days ago). A more accurate rating would be neither poor nor good but somewhere in the middle
Product: It was fantastic, vesuvius , pompeii & Herculaneum suitably guided for both adults & kids. Fabulous food, amazing gelato. Our team leader was exceptional - Ilaria... she sorted out any niggles . we did cove kayking as an extra which the kids loved too

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No Comment
20-Aug-2015

Thailand Family Holiday

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Service rating : All arrangements were well organised and any queries were dealt with promptly.
Product: The trip itself, run by Intrepid was excellent, and we would highly recommend it. Our only criticism is that we found it very difficult to find our transfer driver at Bangkok hotel. We were not told where he would be waiting and it took us a frustrating amount of time after retrieving our bags to track down the rep who was holding a very small sign with our name on it. In a very hot, busy airport after a long haul overnight flight, this was not what we needed and was a slightly unfortunate start to the holiday. Otherwise, our holiday was fantastic.

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No Comment
19-Aug-2015

Southern India Family Holiday

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Service rating : It was great
Product: Is was great

No Comment
19-Aug-2015

Canada Family holiday

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Service rating : Family Adventure Co make booking very easy & the Great American Adventure Co were great, our Guide, Gemael was very good
Product: We had a superb holiday

No Comment
19-Aug-2015

Morocco Family Holiday

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Service rating : Easy to book with. Good customer service.
Product: Holiday was excellent apart from the Tagadirt Hotel in Agadir which was terrible - dirty rooms (dirty after they had been cleaned and still missing toilet roll and soap which we never got), very noisy (rooms backing onto disco/karaoke until 3am or drag racing on the main road), drug taking outside rooms. Also took over an hour to check in. Staying just outside Agadir in the height of summer would be better as the beech is too crowded during August to use but there are other lovely beaches nearby. The local guide,Hisham, was very good and took us to see sights not mentioned on the itinerary. The Moroccan people we met were friendly and helpful and we would go back to Morocco again. Essaouira and the Ali Baba Riad were our highlight.

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No Comment
19-Aug-2015

Thailand Family Holiday

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Brilliant very well organised

No Comment