The Family Adventure Company Reviews

Consumer ratings of The Family Adventure Company

Feedback for www.familyadventurecompany.co.uk has been compiled from 450 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • The Family Adventure Company takes more families on adventure holidays each year than any other adventure tour operator, and offer a wide range of trips to suit different ages and interests, including dedicated adventures for teens and their families, solo parent departures and exciting wildlife, activity or cultural adventures.

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Reviews

DateProductRatingCustomer ReviewReply from www.familyadventurecompany.co.uk
05-May-2016

Cuba Family Holiday

Service
Product

Service rating : Booking and customer service were good. From a child's perspective, FAC were not as welcoming. Another company we have travelled with sent a welcome pack with a travelling companion (soft toy) and activities to do while travelling. When on the holiday this company also catered more for families needs e.g. more frequent stops when travelling for food and toilets, without parents having to ask. The stops were also at more sensible times e.g. making sure there was a stop at lunch time (12.30ish), rather than early afternoon (1.30 onwards). Children (and adults) get irritable if they've not eaten making the journey more stressful.
Product: Loved the variety of destinations. Would have preferred more time in some, for example Havana and less in others, like Trinidad. The walking tours often took place on arrival which was far from ideal. Having spent a long time travelling the last thing children want to do is then trail around listening to someone talking. The Havana orientation tour started at 6.30pm and didn't finish until gone 8pm. We then didn't start eating until nearly 9pm. With a child ages 6 this was far from ideal. Tired from a long day travelling much of the information presented during the tour was totally wasted. It would have been better to have the orientation tours in the morning.
Many of the travelling days seemed rushed arriving later than expected at any given destination. It might be sensible to reconsider timings, particularly departure times which were often quite late.
All that said, we had a very enjoyable time. Had we not had the issues mentioned above however, it would have been 'excellent'.

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No Comment
03-May-2016

Saharah Family Holiday

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Service rating : Happy with the service.
Product: The holiday was fantastic, we loved the camel riding, sleeping in nomad tents and seeing so many wonderful sights and experiences. The only negative was that the guide could have been much more informative and involved with the group, as our guide was on a similar trip we went on last year.

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No Comment
30-Apr-2016

Costa Rica Family Holiday

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Service rating : Brilliant service over the phone when booking / asking questions. Sales team can't be faulted
Product: Our guide and driver were amazing. Activities were perfect. My only comment is I would have liked to stay somewhere ( once in two weeks) where I could have walked to local area and had a wander about. All over the hotels were outside of the local town. In particular I felt this is the last hotel on the beach - it was a huge impersonal complex and we would have preferred a smaller hotel on the beach with local bars/ shops you could walk to.

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No Comment
29-Apr-2016

Winter Pyrenees Family Holday

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Service rating : Excellent helpful service
Product: Absolutely fantastic holiday!

No Comment
29-Apr-2016

Saharah Family Holiday

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always really helpful despite the stupidity of my questions

No Comment
29-Apr-2016

Vietnam Family Holiday

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Service rating : Good service provided from initial booking of holiday to day of departure.
Product: Excellent organisation of travel arrangements throughout our stay. Our tour leader's wealth of knowledge and passion for Vietnam and it's people made our holiday a truly memorable experience.

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Thanks very much for your feedback, wonderful to hear you had such a great holiday.

Tim Winkworth
Family Adventures Brand Manager
29-Apr-2016

Costa Rica Family Holiday

Service
Product

Service rating : Excellent overall - but good with flight booking - found our three return seats were not together but the office sorted it when we emailed them from cost rica
Product: The guide Edward was brilliant and the driver was excellent . They did everything possible to ensure we had a great holiday . Great intinery and hotels

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No Comment
29-Apr-2016

Egypt Family Holiday

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Product

Service rating : I was very impressed with the Family Adventure company in terms of the holiday delivered which was exceptional. The booking and pre-holiday experience was fine although it would be better to have a specific contact to email rather than just to phone the general number with queries.
Product: The holiday was very well designed and organised, the guide was fantastic and we were looked after throughout which enabled us to enjoy our holiday to the maximum. I couldn't recommend it enough!

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No Comment
03-Apr-2016

Winter Slovakia Family Holiday

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Service rating : We have had several holidays with the Adventure Company and have not been disappointed yet.
Product: The holiday was really enjoyable, with a good mix of skiing and other activities. The ski resorts were at the right level for us as intermediate skiers, and we were able to find some English speaking instruction with help from the guide. The locals were warm and welcoming at the resorts as well. We also got a really good insight into the country of Slovakia. The trip to the cultural museum was unexpectedly good. Even out fifteen year old enjoyed the music show after, despite the fact it was all in Slovakian!. The youngest children on the trip found it very tiring, which made it hard to get the balance of activities right to suit all, although the guide did the best he could. The accommodation was good and had everything required, the Slovakian food was good too. The guide took us to several different restaurants so as to get a good variety and was always on hand to translate and assist with ordering.
Talking of the guide, Miro was really good. He listened to people and got to know them and used his personal experience and knowledge of the area to adapt the itinerary to suit the people on the trip, for example on the free Saturday. He was always available and nothing was too much trouble, but at the same time was not intrusive or “in your face”. He just got the balance right. The holiday would not have been the same without him.
We think the trip was really good value for money as well.

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No Comment
13-Mar-2016

Egypt Family Holiday

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Product

Service rating : See below
Product: Much better than I was expecting with a huge variety of trips organised, good company, no glitches and an outstanding tour guide.

No Comment
26-Feb-2016

Egypt Family Holiday

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Service rating : Information received was great and timely
Product: Wow - what an incredible country and what an amazing trip. we had boys aged from 5-15 who all got on amazing well , special mention must go to Hani Mustapha, our leader who made everything run like clockwork - we saw so much, did so much and never felt rushed - a wonderful holiday.

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No Comment
07-Jan-2016

Costa Rica Family Adventure

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Service rating : Great service received all infirmaries on time Snd the holiday was as we expected
Product: We had a great time and our tour leader Ollie was fantastic. He talked enthustically about Costa Rica keeping all age groups enthralled. He made himself available at all times following up on anyone who was a little ill and doing extra walks to as much wildlife as possible was seen. He even took photos for you which he was great at. Could not have asked for more. All the h
otels were good and nice variation.

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No Comment
05-Jan-2016

Northern India Family Holiday

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Product

Service rating : I had several problems prior to going on the holiday and the staff at the adventure company were very helpful and supportive
Product: As a single parent there is no way that myself and my 12 year old would have been able to do this trip and experience Northern India in this with way without the trip organisation and tour guide.

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No Comment
01-Jan-2016

Northern India Family Holiday

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Service rating : Good service, although I had to chase them on the phone as the no one reply to the voice message I left.
Product: Our guide Dinesh Kyas very knowledgeable, extremely helpful, was very mindful of the children's health and interest. A big thank to him and intrepid to make our holiday a wonderful one.

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No Comment
16-Nov-2015

Sahara Family Holiday

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Service rating : A well run and thoughtful company
Product: Amazing memories that will last a life time small piece of my heart will be forever with Morocco

No Comment
11-Nov-2015

Sahara Family Holiday

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Service rating : Good service from the company
Product: Good holiday. Excellent Berber camp in the desert.

No Comment
11-Nov-2015

Morocco Family Holiday

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Service rating : Been on previous trip and this one was equally enjoyable. Would and have recommended to others.
Product: Fantastic helpful guide! With a family from Iceland and from USA so brilliant experience for children in this respect too. Good balance of activity and downtime

No Comment
11-Nov-2015

Jordan Family Holiday

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Service rating : Fantastically well organised trip from start to finish - would definitely recommend using the family adventure company / use again. All activities gave a real insight into Jordan.
Product: Fantastic and very memorable holiday. Further enhanced by THE BEST tour guide in Jordan ( Daoud Sari) . His knowledge was second to none and his love for his country was highly infectious - my daughter and I now love Jordan too and intend to go back!

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No Comment
01-Oct-2015

Namibia & Botswana Family Adventure

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Product

Service rating : Following a delayed flight we contacted the given emergency numbers. There was no one to answer the call and we were never called back or contacted about the problems. The emergency number was for Intrepid yet the trip was dealt with by Dragoman so we had no way of contacting our tour. The inital flight booking was poor not allowing enough time for an International transfer even without the delay.
Product: We had a great trip when and if we eventually made it to the destinations. The truck used was not up to the journeys and we rarely made camp before dark or in a reasonable amount of time to complete the activities of the day. We missed one full days excursion as the truck broke down. Some of the accommodation used was listed as hotel basis but it clearly was not. It was dangerous, damp and dirty. Electricity sockets hanging off the wall, broken and burnt out lamps do not make a hotel.

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No Comment
14-Sep-2015

Summer Pyrenees Family Holiday

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Service rating : Very helpful service - our advisor tried various alternative travel arrangements to accommodate our geographical requirements. She also assisted with the additional day dates.
Product: Had a lovely family hioliday thanks

No Comment
07-Sep-2015

USA Family Holiday

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Service rating : the trip notes were not very good compared to those issued by american adventure
Product: brilliant trip

No Comment
01-Sep-2015

Slovakia Family Holiday

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Service rating : The communication was a little ropey, particularly around arranging our end of trip transfer.
Product: The itinerary was wonderful, perfect for our 9 and 12 year olds. Linda our tour leader was one of the best tour leaders I have ever had, she was so friendly, great with the kids, flexible, understood our needs and a true joy to be around.

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No Comment
31-Aug-2015

Botswana Teenage Safari

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Service rating : Of particular note would be Kalahari skies Safari company which who looked after us for the first week. Excellent service.
Product: The Okavango and Kalahari game reserve were excellent

No Comment
30-Aug-2015

Croatian Active Family Holiday

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Product

Service rating : Total mispresentation of trip/accomodation. Intending to take legal action against them.
Product: 70% of trip in van. Hotel offered depressing environment and would defiantely fail any health and safety inspection.

No Comment
29-Aug-2015

Costa Rica Family Holiday

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Service rating : Slight niggles over flight timings and the amount of checking of details and printing of information I had to do, plus conflicting information from the company about hotels, but overall a very positive experience.
Product: Very enjoyable trip. Not too much travelling around. Trip itinerary not perfect but the guides and driver from costa Rica Trails were brilliant and so we're our fellow family adventurers, who made the holiday so memorable and so much fun.

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No Comment