Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
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Service rating : Excellent commumicationProduct: exactly what I needed as had a pair very similar and lost one
Service rating : have to pay to return goodsProduct: Not good quality & box was damaged05-Oct-2015Service rating : Very good customer serviceProduct: Quality not very good & box damaged
Service rating : Quick efficient service & delivery.Product: Pendant as described and met expectations
Service rating : Excellent communication and my item arrived as stated and packaging was extremely goodProduct: This is a very beautiful ring. I am extremely pleased with the ring which was a present for my grandaughter. I shall certainly shop here again
Service rating : Charged me for an item that was out of stock but website showed otherwise and didnt tell me for a couple of days which delayed my girlfriends birthday gift, a 24 hour wait turned into a 10 day wait, didnt recieve any apologyProduct: The ring was not the same as advertised on the company wedsite in pictures and video, the ring was noticeably "cheap" the blue topaz stone was much thinner, the diamonds were half the size and the stone wasnt set straight, i will never use this company again, total waist of money and caused much stress and embaressment.01-Oct-2015Service rating : was contacted by amber and offered a refundProduct: n/a
Service rating : The service was excellent. It took longer for me to choose the earrings than it did to order them and for them to be posted to me!Product: Beautiful earrings. Exactly as I hoped they would be.
Service rating : As ever a great service!Product: As ever a great service!
Service rating : Very satisfied with service and prompt deliveryProduct: Ring as described and very satisfied with finish
Service rating : Super service, kept informed throughout.Product: Bought as an engagement ring chosen my girlfriend, she loves it and with the white gold setting, the red looks superb. I would happily recommend this ring and Diamond Store.
Service rating : Excellent service and delivered in good time. I will definately be using them againProduct: Absolutely beautiful ring
Service rating : Good and east website to useProduct: One of the diamonds was missing so I've sent it back and requested a replacement
Service rating : Excellent and easy serviceProduct: Excellent service and great product
The website is easy to use and they go out of their way to keep you informed about the progress of your ring.
Service rating : Efficient, professional and easy to use.Product: A fantastic ring very well made, a little smaller than I thought it would be but very very happy nonetheless
Service rating : prompt deliveryProduct: not opened yet
Service rating : First dealing with The Diamond Store but the experience was excellent. I was kept informed of progress, the delivery was on time and very nicely packaged. Wouldn't hesitate to use them again.Product: Beautifully made, they look even better in real life!
Service rating : Service was straight forward and without any hassle.Product: Better than description. It was a 21st birthday present, and my daughter was delighted with the Pendant.
Delivery took a little longer than I would hoped, but as they had the piece made to order I can't really complain!
Service rating : Easy to use website and the ring arrived sooner than I was expecting.Product: The emerald quality is very far a away from the standard I was led to believe it would be. The rest of the ring is very nice but I am very disappointed with the emerald!
Service rating : First class service. Very quick delivery.Product: The ring looks stunning.
When ever I had the need to phone up to ask any questions there was always somebody there who knew the products, leaving an email was always answered promptly, the items were as advertised on their excellent site and the packaging was excellent, and as they say your item is posted when they say and tracked, an excellent service all round, well done to all of you give yourselves a pat on the back.
So good were your products that when my wife left me in the hospital, she posted the complete packaging and the necklace and studs on Facebook
Service rating : can't believe how quick it came, really easy to use the website too.Product: love it! my fiance will love it when she gets it on our wedding day.
Service rating : Very we'll presented and packaged.Product: Very pleased with this ring.
Service rating : Good communication and speedy delivery.Product: Well made with no rough edges!
Service rating : The Diamond Store were very helpful and gave great customer service throughout.... Will definitely use them again when we marry next year!!!!Product: It was absolutely beautiful, she loved it!17-Sep-2015Great service, and always called back with updates!