Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
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Service rating : Can't believe how quickly you delivered to my friend ! Well done Diamond Store!Product: As it was A birthday present and it was sent direct , I have not seen the product.
Service rating : Had to wait a few days for them to be made as there were non in stock but communication was very good and they arrived within the estimated time.Product: Lovely quality, I'm really pleased with them.
Very good product and quality. Thank you !!!29-Apr-2016Very good product and quality.
Communication is the best I have come across is a while. Delivery is very fast
Ring looks nicely although the diamond has visible defect....Inclusions,I also found two blond hair hooked on the crown of the ring.I think, sales in this industry should be at a high level...
Service rating : Delivered in a reasonable time.Product: Good value
Service rating : I think Diamond is a nice place to shop for your diamond. The only draw back is that it takes a long time for customer services representatives to get back to you on the phone or via emails when requesting information on an item! but overall I will give a 8 out of 10Product: Fantastic Aquamarine ring . The ring is stunning my only hope is that it fit her fingers when I see her in May
Service rating : Good service, tho as I live overseas the timing of the ring arriving did not match what i was toldProduct: Quality ring smaller than expected but the Mrs was very happy
Excellent service. Very prompt and informed of delivery. Professional and secure
Service rating : Relatively quick despatch with useful tracking service for delivery. Chat functionality on website is also helpful. Videos of jewellery being worn are also good to get a better idea of size and real-life appearance.
One thing I would suggest though, is more info on gemstones to be accessible from each product page. There is info available separately (i.e. a gem guide) under Advice & Info, but it would be useful to link this as appropriate from each product page, including a description/rating of the gems being sold.
Example: I bought an emerald ring. There is plenty of info about the diamonds in the ring, but not of the emerald. It would be useful to set expectations that the actual emerald received may be lighter/deeper or more transparent/opaque than that shown in the images/video.Product: My wife loved the ring. The emerald looked a bit cloudy compared to the example shown on the site and video, but I presume this is due to natural variation between emeralds. This could be clarified on the website as described separately.
Service rating : Fast delivery. Easily tracked. Good communications.Product: A little smaller than anticipated but otherwise a nice piece of jewellery
Service rating : Excellent service received the very next day and kept informed all the way. Fantastic !!!Product: Beautiful earrings Will definitely buy from here again can't fault them.
Service rating : Service was very good pProduct: I was over the moon with my ring my husband bought it me for my 70 birthday
Service rating : FastProduct: Good value
Service rating : Service was greatProduct: The earrings are lovely but a bit small
Delivered promptly, packaged very well
Service rating : Very prompt service.Product: Goods were beautifully packaged but the earrings were slightly disappointing as they did not look as nice as the ones advertised in the video.
Would have preferred more substance to the earrings than all the expensive luxurious packaging.
Service rating : First class serviceProduct: Really nice. Very pleased with the purchase.
Service rating : Constant communication with rapid delivery.Product: Excellent quality, design and craftsmanship.
Service rating : The service could not of been betterProduct: Lovely jewelry and a nice keepsake.
Service rating : brilliant service :)Product: my wife was over the moon
Service rating : Plenty of choice. Kept informed by text and email on the progress of the order, including the timed delivery. It arrived in the first minute of the hour time slot given! All nicely packaged.Product: Perfect fit. My wife loves it, and is ready to show it off at our 25th wedding anniversary later this year.
Service rating : Absolutely brilliant. No messing, simple, item arrived in no time, and was beautifully presented and packaged. Would not hesitate to recommend buying from these guys.Product: Beautiful quality item, and reasonably priced. My missus was absolutely over the moon
Service rating : Faultless service.Product: Very good value.
Service rating : Great, friendly service. My jewellery arrived beautifully packaged and even though I wasn't spending a fortune on this occasion it still felt very special. THANK YOU.Product: Love the colour of the yellow sapphires. Couldn't find anything like this on the high street.