The Diamond Store Reviews

Consumer ratings of The Diamond Store

Feedback for www.thediamondstore.co.uk has been compiled from 5330 Customer Reviews

  • Feefo member since
  • 31/05/2011
  • Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.thediamondstore.co.uk
4 Hour(s) ago

Sapphire 0.90ct And H/SI Diamond 18KW Gold Eternity Ring

Service
Product
Latest
Service
Product

Service rating : I was disappointed the ring took longer than I understood it would, but the staff were very polite.
Product: I ordered a ring which was shown to have 9 sapphires and 9 diamonds, with the sapphire weight of 1.70ct. The ring supplied has 15 tiny sapphires and is 0.90ct. I am in the process of seeking legal advice.

07-Jul-2015
Please ignore my earlier comment, which was an error on my part. The ring supplied by The Diamond Store is beautifully crafted and the fact I ordered the wrong and dd not discover until afterwards is my fault. My wife is delighted with the ring and has no idea of my mistake.

Read more
No Comment
5 Hour(s) ago

Sapphire 1.00ct And Diamond 9K Gold Ring

Service
Product

Service rating : I was advised every step of the way regarding my delivery.
Product: This ring is superb - exactly how described online. Very pleased - thank you

No Comment
6 Hour(s) ago

1CT Diamond Tennis Bracelet in 9K White Gold

Service
Product

Service rating : Great service and prompt reply
Product: Just what i ordered

No Comment
7 Hour(s) ago

Ruby 6 x 4mm And Diamond 9K White Gold Ring

Service
Product

I did send a really nice email on the day I received the ring. Initially I found ordering a bit complicated as I do not use a mobile phone, but that was explained to me.

No Comment
11 Hour(s) ago

9K White Gold Diamond Pendant 0.23ct

  • Customer also reviewed:
  • 9K White Gold Diamond earrings 0.16CT
  • Connoisseurs Diamond Dazzle Stik - Twist Brush and Dazzle
  • etc.
Service
Product

I had concerns about ordering jewellery online but The Diamond Store provided a great service. The jewellry was a present and delivered in a lovely presentation box.

No Comment
24 Hour(s) ago

Tanzanite 0.20CT And Diamond 9K White Gold Ring

Service
Product

Service rating : i was always well informed as to what was happening
Product: really love my ring so comfortable will be back shopping again very soon

No Comment
25 Hour(s) ago

Chloe 18K White Gold Diamond Tennis Bracelet 6.00CT PK

Service
Product

Service rating : Helpful service and responsive on email
Product: The diamond tennis bracelet is beautiful. Even with 6 carat it is narrow so go for worse but bigger diamonds as you cannot see a difference. Thank you!

No Comment
36 Hour(s) ago

9K White Gold Sapphire and Ruby Union Jack Pendant

Service
Product

Service rating : First rate
Product: Great little product

No Comment
39 Hour(s) ago

Emerald 5 x 4mm 18K Yellow Gold Earrings

  • Customer also reviewed:
  • Emerald 5 x 4mm 18K Yellow Gold Pendant
Service
Product

Service rating : I was a bit apprehensive about buying earrings and pendant on the internet sight unseen. But high street jewelry shops had such a poor selection, I simply had to try something else. The Diamond store seemed a bit risky. As it turned out the 55 wedding anniversary present appears to have been received with favorable approval.
Product: Just what she had hoped they would be like.

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No Comment
40 Hour(s) ago

Huggy Earrings 0.33CT Diamond 9K White Gold

Service
Product

Service rating : Very helpful, immediate delivery, beautifully packaged.
Product: Extremely pleased with them.

No Comment
02-Jul

Silver Diamond Set 1.00CT Tennis Bracelet

Service
Product

Service rating : Customer service were really friendly and helpful, really loved the packaging it came in too.
Product: I bought this for my fiancée to wear on our wedding day. She absolutely loved it and got so many compliments throughout the day. Thank you Diamond Store!!

Read more


Thank you for taking the time to leave us a great review!

I am so pleased that we were able to provide you with the perfect gift for your wedding day.

We look forward to welcoming you back soon.

Kind Regards,

Amber
30-Jun

Amethyst 0.74ct And Diamond 9K White Gold Ring

Service
Product

Service rating : Would have been good to know that the desired item wasn't available when I ordered, but I received prompt help with ordering a substitution.
Product: Am happy with the purchase, it's a beautiful piece.

Read more


I am so pleased to hear that we were able to get your ring to you in time.

I´m sure you will receive many compliments whilst wearing your amethyst ring.

We look forward to your next order soon.

Kind Regards,

Amber
29-Jun

Aquamarine 0.34CT And Diamond 9K White Gold Pendant

Service
Product

Service rating : Ver prompt
Product: I am giving this to my partner for her 50th let us see her reaction on the 11th July.

Read more


You have chosen a stunning pendant for your partners birthday, I am sure she will love wearing it!

Just let us know if you need anything else at all in the future.

Kind Regards,

Amber
29-Jun

Tanzanite 0.96CT And Diamond 9K Gold Ring

Service
Product

Service rating : Really easy to order from, continual updates on order status
Product: Beautiful ring thank you

Read more


It is great to hear that you had an enjoyable shopping experience with us.

Enjoy wearing your beautiful tanzanite ring!

Kind Regards,

Amber
29-Jun

Ruby 5 x 4mm 18K White Gold Earrings

Service
Product

Service rating : Order fulfilled immediately, great response
Product: Gift for 18th but I think she will love them

Read more


Thank you for your great review.

I am sure the recipient will love her ruby earrings and we look forward to seeing you again soon!

Kind Regards,

Amber
29-Jun

Ruby 0.33ct And Diamond 9K White Gold Ring

Service
Product

Service rating : Brilliant service. Communication excellent.
Product: Lovely little keeper ring - exactly what I wanted and exactly the right size. Packaging and presentation excellent.

Read more


It is great to hear that the ruby ring you purchased is exactly what you were looking for.

Enjoy wearing your ring and we look forward to seeing you again soon!

Kind Regards,

Amber
29-Jun

Tanzanite 7 x 5mm And Diamond 18K White Gold Ring

Service
Product

Service rating : Fantastic service
Product: Fantastic service and absolutely beautiful ring my now fiancé is absolutely in love with it :)

Read more


Congratulations to you both on your engagement!

I am so pleased that you had an enjoyable shopping experience and that you both love the stunning tanzanite ring.

We look forward to helping you choose your wedding rings in the near future!

Kind Regards,

Amber
29-Jun

Pink Sapphire And 0.02CT Diamond Ring 9K Yellow Gold

Service
Product

Service rating : All round the service was good, just a little dissappointed at the length of time it took for the product to arrive
Product: Beautiful ring, has put me in the good books for a long time.

Read more


Thank you for your review.

I am so pleased that the recipient loves her pink sapphire ring and we look forward to welcoming you back soon.

Kind Regards,

Amber
29-Jun

Sapphire Ring 1.00ct and Diamond 18K White Gold Ring

Service
Product

Service rating : Service was great and delivery was prompt.
Product: Excellent product, my girlfriend (now fiancé) loved it.

Read more


Congratulations on your engagement!

I am so pleased that you both love the blue sapphire ring, we look forward to assisting you with your wedding rings in the future.

Kind Regards,

Amber
28-Jun

0.06ct Diamond and 9K White Gold Earrings - H4557

Service
Product

Service rating : Great product & great service
Requested delivery on a specific date so could receive delivery (rather than have despatched in 24hours which is normal despatch time) and diamond store sent it for correct day
Product: My mum loved these for special birthday present

Read more


It is great to hear that your item arrived on the correct day. It is wonderful to be able to send all our items for a specified delivery day, if needed.

I am so pleased that your mum loves her diamond hoop earrings and we look forward to welcoming back soon!

Kind Regards,

Amber
24-Jun

Amethyst 2.34CT And Diamond 9K White Gold Pendant

Service
Product

Service rating : Very good customer service. Speedy and safe delivery of item. As a returning customer I would highly recommend this company.
Product: The necklace is beautiful - just what I wanted! Thank you.

Read more


Thank you for your review.

Enjoy wearing your beautiful amethyst pendant!

Kind Regards,

Amber
24-Jun

Ruby 0.55CT And Diamond 9K White Gold Earrings

Service
Product

Service rating : Very good - excellent service and excellent staff
Product: Service was excellent. The earrings had to be made but I was kept informed by very friendly staff and they arrived before time.

Read more


I will pass your kind words onto the Diamond Store team, thank you.

The ruby earrings you purchased are stunning and I am sure you will receive many compliments when wearing them!

Kind Regards,

Amber
23-Jun

Sapphire 0.34ct And Diamond 9K Gold Ring

Service
Product

Service rating : fantastic service, gorgeous presentation and very good value for money. Would definitely recommend.
Product: looks a lot more expensive in real life. images do not do it justice. Love it!!!!

Read more


Thank you for your kind words.

I hope you enjoy wearing your beautiful blue sapphire ring, just let us know if you need anything else at all in the future.

Kind Regards,

Amber
23-Jun

AA Tanzanite 4.71ct and 925 Silver Bracelet

Service
Product

Service rating : Very prompt service & delivery.
Product: Beautiful bracelet - might be a good idea if it were possible to have different lengths sizes for the bracelet.

Read more


Thank you for your review.

I have passed your comments on and this will be something that we look at for the future.

Do let us know if you need the bracelet length amended at all.

We look forward to seeing you again soon!

Kind Regards,

Amber
22-Jun

4.1mm 18K White Gold Diamond Stud Earrings - 0.50CT - Premium

Service
Product

Service rating : Fast delivery, good communication and excellent customer service. Would recommend and will buy from again.
Product: Very pleased with the earrings and beautifully packaged.

Read more


I am thrilled to hear that you will be recommending us, thank you!

I hope you love your diamond stud earrings, we do a stunning pendant to match.

We look forward to welcoming you back soon.

Kind Regards,

Amber