The Diamond Store Reviews

Consumer ratings of The Diamond Store

Feedback for www.thediamondstore.co.uk has been compiled from 6137 Customer Reviews

  • Feefo member since
  • 31/05/2011
  • Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thediamondstore.co.uk
45 Hour(s) ago

Amethyst 4mm 9K Yellow Gold Earrings

Service
Product

Service rating : Can't believe how quickly you delivered to my friend ! Well done Diamond Store!
Product: As it was A birthday present and it was sent direct , I have not seen the product.

No Comment
29-Apr

Sapphire 0.65CT And Diamond 9K White Gold Earrings

Service
Product

Service rating : Had to wait a few days for them to be made as there were non in stock but communication was very good and they arrived within the estimated time.
Product: Lovely quality, I'm really pleased with them.

No Comment
29-Apr

Emerald 5 x 3mm And Diamond 18K Gold Ring

Service
Product
Latest
Service
Product

Very good product and quality. Thank you !!!

29-Apr-2016
Very good product and quality.

Read more
No Comment
28-Apr

Emerald 0.54CT And Diamond 9K White Gold Pendant

  • Customer also reviewed:
  • Connoisseurs Jewellery Wipes
Service
Product

Communication is the best I have come across is a while. Delivery is very fast

No Comment
28-Apr

Engagement Ring Certified Lily 18K White Gold Diamond 0.33CT

Service
Product

Ring looks nicely although the diamond has visible defect....Inclusions,I also found two blond hair hooked on the crown of the ring.I think, sales in this industry should be at a high level...

Read more


We are pleased to hear that you love the diamond ring.

My colleague has tried to contact you, as of course you can upgrade the diamond.

We hand craft all of our diamond engagement rings and occasionally some fibers from the cleaning cloth can get caught. I do apologise for this.

Do let me know if you need anything else in the meantime.

Kind Regards,

Amber
28-Apr

Sapphire 5mm x 4mm 9K White Gold Earrings

Service
Product

Service rating : Delivered in a reasonable time.
Product: Good value

No Comment
28-Apr

Aquamarine 0.70CT And Diamond 9K White Gold Ring

Service
Product

Service rating : I think Diamond is a nice place to shop for your diamond. The only draw back is that it takes a long time for customer services representatives to get back to you on the phone or via emails when requesting information on an item! but overall I will give a 8 out of 10
Product: Fantastic Aquamarine ring . The ring is stunning my only hope is that it fit her fingers when I see her in May

Read more


We are thrilled to hear that had an enjoyable shopping experience with us.

We are closed at the weekend, however we do get back to customers on Monday once open.

We hope that the recipient loves wearing her Aquamarine ring.

Kind Regards,

Amber
26-Apr

Emerald 0.38ct And Diamond 9K White Gold Ring

Service
Product

Service rating : Good service, tho as I live overseas the timing of the ring arriving did not match what i was told
Product: Quality ring smaller than expected but the Mrs was very happy

Read more


Thank you for your feedback. We use FedEx for international delivery and this generally takes two days.

It is superb to hear that your wife loves her emerald ring and we look forward to seeing you again soon.

Kind Regards,

Amber
25-Apr

9K White Gold Diamond Initial 'A' Pendant 0.05ct

Service
Product

Excellent service. Very prompt and informed of delivery. Professional and secure

Read more


Thank you for your kind words.

We hope you love wearing your diamond pendant and we look forward to your next order soon.

Kind Regards,

Amber
25-Apr

Emerald 7 x 5mm and Diamond 9K White Gold Ring

Service
Product

Service rating : Relatively quick despatch with useful tracking service for delivery. Chat functionality on website is also helpful. Videos of jewellery being worn are also good to get a better idea of size and real-life appearance.

One thing I would suggest though, is more info on gemstones to be accessible from each product page. There is info available separately (i.e. a gem guide) under Advice & Info, but it would be useful to link this as appropriate from each product page, including a description/rating of the gems being sold.

Example: I bought an emerald ring. There is plenty of info about the diamonds in the ring, but not of the emerald. It would be useful to set expectations that the actual emerald received may be lighter/deeper or more transparent/opaque than that shown in the images/video.
Product: My wife loved the ring. The emerald looked a bit cloudy compared to the example shown on the site and video, but I presume this is due to natural variation between emeralds. This could be clarified on the website as described separately.

Read more


Thank you for your feedback.

It is always helpful to hear how we can improve our customers shopping experience and this will be looked into.

We are thrilled to hear that your wife loves wearing her emerald ring and we look forward to welcoming you back soon.

Kind Regards,

Amber
25-Apr

Ruby 0.68CT And Diamond 9K White Gold Pendant

Service
Product

Service rating : Fast delivery. Easily tracked. Good communications.
Product: A little smaller than anticipated but otherwise a nice piece of jewellery

Read more


We are thrilled to hear that your ruby pendant arrived quickly.

We hope the recipient loves wearing it and we look forward to your next order soon.

Kind Regards,

Amber
25-Apr

Diamond and Silver Cluster Earrings - UG3230

Service
Product

Service rating : Excellent service received the very next day and kept informed all the way. Fantastic !!!
Product: Beautiful earrings Will definitely buy from here again can't fault them.

Read more


It is superb to hear that you enjoyed shopping with us and we look forward to seeing you again soon.

Kind Regards,

Amber
24-Apr

Aquamarine 0.70CT And Diamond 9K Yellow Gold Ring

Service
Product

Service rating : Service was very good p
Product: I was over the moon with my ring my husband bought it me for my 70 birthday

Read more


Happy Birthday!

We are thrilled to hear that you love your beautiful aquamarine ring and we look forward to welcoming you both back soon.

Kind Regards,

Amber
24-Apr

0.30ct White Gold Diamond Cluster Earrings

Service
Product

Service rating : Fast
Product: Good value

Read more


Thank you for your fantastic feedback.

We hope you love wearing your diamond cluster earrings!

Kind Regards,

Amber
23-Apr

Tanzanite 5 x 4mm (0.70ct) 9K White Gold Earrings

Service
Product

Service rating : Service was great
Product: The earrings are lovely but a bit small

Read more


We are thrilled to hear that you had an enjoyable shopping experience.

I will send you an email now to see if you would like to exchange them for another item.

Kind Regards,

Amber
23-Apr

Sapphire 7 x 5mm and Diamond 9K White Gold Ring

Service
Product

Delivered promptly, packaged very well

Read more


Thank you for your brilliant feedback, we look forward to welcoming you back soon.

Kind Regards,

Amber
23-Apr

Ruby 1.30CT And Diamond 9K White Gold Earrings

Service
Product

Service rating : Very prompt service.
Product: Goods were beautifully packaged but the earrings were slightly disappointing as they did not look as nice as the ones advertised in the video.
Would have preferred more substance to the earrings than all the expensive luxurious packaging.

Read more


We are thrilled to hear that you were pleased with our service.

It was a pleasure to speak with you on the phone earlier and that you love wearing the earrings.

Do let me know if you need anything else in the meantime.

Kind Regards,

Amber
20-Apr

Sapphire And 0.02CT Diamond Ribbon Pendant 9K White Gold

Service
Product

Service rating : First class service
Product: Really nice. Very pleased with the purchase.

Read more


We are thrilled that you are pleased with the sapphire pendant, we hope that the recipient loves wearing it.

Kind Regards,

Amber
19-Apr

1/4ct Diamond Solitaire Pendant Set in 9K White Gold

Service
Product

Service rating : Constant communication with rapid delivery.
Product: Excellent quality, design and craftsmanship.

Read more


Thank you for your kind words.

We hope the recipient loves wearing her diamond pendant, we look forward to your next order soon.

Kind Regards,

Amber
19-Apr

9K Gold Diamond Initial 'G' Pendant 0.05ct

Service
Product

Service rating : The service could not of been better
Product: Lovely jewelry and a nice keepsake.

Read more


It is great to hear that you enjoyed your shopping experience with us and we look forward to seeing you again soon at The Diamond Store.

Kind Regards,

Amber
18-Apr

Cluster Earrings 0.30CT Diamond 9K Yellow Gold

Service
Product

Service rating : brilliant service :)
Product: my wife was over the moon

Read more


Thank you for your great feedback, we hope your wife enjoys wearing her diamond cluster earrings!

Kind Regards,

Amber
17-Apr

Chloe 18K Gold 7 Stone Diamond Eternity Ring 0.30CT G/VS

Service
Product

Service rating : Plenty of choice. Kept informed by text and email on the progress of the order, including the timed delivery. It arrived in the first minute of the hour time slot given! All nicely packaged.
Product: Perfect fit. My wife loves it, and is ready to show it off at our 25th wedding anniversary later this year.

Read more


Happy 25th Wedding Anniversary to you both!

It is brilliant to hear that your wife loves her stunning diamond eternity ring and we look forward to welcoming you back soon.

Kind Regards,

Amber
17-Apr

0.25ct Diamond Heart Bracelet Set In Silver

Service
Product

Service rating : Absolutely brilliant. No messing, simple, item arrived in no time, and was beautifully presented and packaged. Would not hesitate to recommend buying from these guys.
Product: Beautiful quality item, and reasonably priced. My missus was absolutely over the moon

Read more


We are thrilled to hear that you will be shopping with us again.

We hope your partner loves wearing her diamond bracelet and we look forward to assisting you again in the future.

Kind Regards,

Amber
16-Apr-2016

Diamond Earrings 0.20CT Studs Premium Quality in 18K White Gold - 3mm

Service
Product

Service rating : Faultless service.
Product: Very good value.

Read more


It is superb to hear that you love the beautiful diamond stud earrings.

We look forward to welcoming you back soon.

Kind Regards,

Amber
16-Apr-2016

0.01ct Diamond 0.26ct Yellow Sapphire and 9K Gold Ring - RTC-E5375

Service
Product

Service rating : Great, friendly service. My jewellery arrived beautifully packaged and even though I wasn't spending a fortune on this occasion it still felt very special. THANK YOU.
Product: Love the colour of the yellow sapphires. Couldn't find anything like this on the high street.

Read more


We are thrilled to hear that you love your yellow sapphire ring.

I´m sure you will receive many compliments whilst wearing it!

Kind Regards,

Amber