The Diamond Store Reviews

Consumer ratings of The Diamond Store

Feedback for www.thediamondstore.co.uk has been compiled from 5988 Customer Reviews

  • Feefo member since
  • 31/05/2011
  • Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thediamondstore.co.uk
29 Hour(s) ago

Certified Lauren 18K Gold Diamond Engagement Ring 0.25CT-G-H/SI

Service
Product

Brilliant service

No Comment
42 Hour(s) ago

Rae 18K White Gold Diamond Half Band Eternity Ring 0.50CT H/SI

Service
Product

Service rating : pretty good
Product: ring held up in customs so far. would appreciate advice as to how I can reclaim the VAT on ring given I am not UK resident

Read more


Thank you for your feedback.

I have sent you an email this morning regarding the customs in New Zealand for you.

We hope the recipient loves her diamond eternity ring.

Kind Regards,

Amber
02-Feb

Pink Sapphire 0.45CT 9K Yellow Gold Earrings

Service
Product

Service rating : The earrings are exactly as described and arrived 48 hours after order with brilliant packaging
Product: One very happy Mum ( who thinks Dad organised and purchased them) showing off her birthday earrings

Read more


It is fantastic to hear that you are all pleased with the beautiful pink sapphire earrings.

We look forward to helping you again soon!

Kind Regards,

Amber
01-Feb

3.07ct Garnet 0.05ct Diamond and 9K White Gold Earrings - H4548

Service
Product

Service rating : Easy to communicate and fast delivery
Product: As described and shown on the video

Read more


Thank you for your feedback.

We hope the recipient loves wearing her garnet earrings and we look forward to assisting you again soon.

Kind Regards,

Amber
01-Feb

0.08ct Diamond and 9K White Gold Earrings - H4558

Service
Product

Service rating : Excellent and very helpful
Product: The wife is very happy with her birthday present

Read more


It is fantastic to hear that you enjoyed shopping with us and that your wife loves her diamond hoop earrings.

We look forward to your next order soon.

Kind Regards,

Amber
01-Feb

Tanzanite 5 x 4mm (0.70ct) 9K White Gold Earrings

Service
Product

Service rating : Excellent and prompt delivery
Product: Smaller than I thought but very good quality.

Read more


We are thrilled to hear that you had enjoyable shopping experience.

We hope the recipient loves wearing her beautiful tanzanite earrings and we look forward to welcoming you back soon.

Kind Regards,

Amber
01-Feb

9K Gold Diamond Initial Pendant - Letter 'F'

Service
Product

Service rating : Excellent service
Product: Excellent product & service

Read more


It is great to hear that you had an enjoyable shopping experience with us.

We hope the recipient loves wearing her diamond pendant and we look forward to seeing you again soon.

Kind Regards,

Amber
01-Feb

Sapphire Ring with a Diamond Halo 1.30ct in 18K White Gold N4525

Service
Product

Service rating : Fabulous service - ring arrived on time in a beautiful presentation box. I can't imagine buying jewelry from anywhere else now.
Product: Fabulous diamond and sapphire ring - could not be more delighted with it! I have had so many compliments - it sparkles and it is just gorgeous!!

Read more


Thank you for your superb feedback.

It is fantastic to hear that you love your sapphire ring, it is truly stunning!

We look forward to welcoming you back soon.

Kind Regards,

Amber
31-Jan

Half Eternity Ring 0.02CT Diamond 9K Yellow Gold

Service
Product

Service rating : easy to navigate website. clear descriptions of items, fantastic prices.
Product: beautiful little ring, gorgeous packaging, thank you very much, I will use you again and recommend you to others.

Read more


It is fantastic to hear that you will be recommending us, thank you!

We hope you enjoy wearing your beautiful half eternity ring and look forward to assisting you again soon.

Kind Regards,

Amber
30-Jan

Blue Topaz 4.58CT And Diamond 9K White Gold Earrings

Service
Product

Service rating : Good website description and prompt service
Product: Just as it appeared on the site. Great quality

Read more


We are thrilled to hear that you found the website easy to use.

We hope the recipient loves wearing her blue topaz earrings, do let us know if you need anything else in the meantime.

Kind Regards,

Amber
30-Jan

Diamond Earrings 1.00CT Studs Premium Quality in 18K White Gold 5.1mm

Service
Product
Latest
Service
Product

Service rating : Ok
Product: Ok

30-Jan-2016
good & prompt

30-Jan-2016
Ok prompt

Read more


We hope the recipient loves wearing her diamond stud earrings and we look forward to seeing you again soon.

Kind Regards,

Amber
29-Jan

Galileo 1.00ct Look Diamond 0.41ct And 18K White Gold Pendant

Service
Product

Service rating : No dramas or issues just great service
Product: Perfect match for the ear rings, I hope she likes it

Read more


It is great to see you shopping again with us!

The diamond pendant you purchased will make the perfect set for your partner, I´m sure she will receive many compliments whilst wearing them.

Do let us know if you need anything else in the meantime.

Kind Regards,

Amber
29-Jan

Silver Diamond Set 0.57CT Tennis Bracelet

Service
Product

Service rating : Very quick service and no postage.
Product: The bracelet looks lovely. It is a present for our daughter, so I really hope she likes it.

Read more


The diamond bracelet you purchased is beautiful, I´m sure your daughter will love wearing it.

We look forward to your next order soon.

Kind Regards,

Amber
28-Jan

Blue Topaz 0.94CT And Diamond 9K White Gold Ring

Service
Product

Service rating : Brilliant
Product: Brilliant

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It is great to hear that you love your blue topaz ring and we look forward to welcoming you back soon.

Kind Regards,

Amber
28-Jan

1.63 Carats AA Tanzanite and 925 Sterling Silver Ring

Service
Product

Service rating : Customer service very good
Product: Ring was ordered and delivered the next day as promised.
Very nice looking ring, partner loves it, will definitely use these guys again.

Read more


It is fantastic to hear that you and your partner love the Tanzanite ring you purchased, it is stunning.

Do let us know if you need any assistance at all in the future.

Kind Regards,

Amber
28-Jan

Keira 18K White Gold Pear Shape Diamond Pendant 0.50CT H/SI

Service
Product
Latest
Service
Product

Service rating : Communication could be better - had one email saying goods would be ready in week to 10 days - then no other emails until goods shipped - Outer packing on the goods could be better Grey corrugated cardboard box does not give the value of the goods purchasing
Product: The Diamond & chain even though lovely, seems to be smaller/thinner than expected

28-Jan-2016
As per above - Grey cardboard packaging could be better - email communication could be better

Read more


Thank you for your feedback.

We hope the recipient loves wearing her diamond pendant, rest assured the chain is extremely durable and looks beautiful when worn.

We look forward to welcoming you back soon.

Kind Regards,

Amber
28-Jan

Sapphire 7mm x 5mm And Diamond 9K White Gold Earrings

Service
Product

Service rating : Delivery was quick ��
Product: It was gorgeous
Just what I was looking for my mom to match it with her sapphire necklace
She was over the moon
Would recommend to everyone
☺️

Read more


Thank you for your kind words!

We are delighted to hear that your Mother loves her sapphire earrings, it sounds like she has a beautiful set now.

We look forward to your next order soon.

Kind Regards,

Amber
27-Jan

Stacking Ring Set Amethyst in Sterling Silver - UT33228

Service
Product

Service rating : Very good
Product: Smaller than it looks in the video but very nice

Read more


We hope that the recipient loves wearing her Amethyst ring, it is beautiful.

Do let us know if you need anything else in the future.

Kind Regards,

Amber
27-Jan

Sidestone Engagement Ring With 0.33ct of Diamonds set in 9K White Gold

Service
Product

Service rating : I was a bit sceptical about ordering jewellery online but done some research and found the diamond store and soo happy I ordered from them had the ring in my hands within 24hr and my fiancee loves it!
Product: Lovely ring and the way it's all packaged is great!
Great value for money!

Read more


We are delighted to hear that you had an enjoyable shopping experience with us.

We hope the recipient loves wearing her diamond ring and we look forward to welcoming you back soon.

Kind Regards,

Amber
27-Jan

Eternity Ring 0.33CT Diamond 9K White Gold

Service
Product

Service rating : Fantastic service, really helpful on the chat, a great way to get a quality product at a great value!
Product: Very beautiful. Sparkling diamonds in a very delicately styled setting. Ideal for the lady who likes jewllery that is subtle.

Read more


Thank you for your great feedback!

It is superb to hear that you both love the diamond eternity ring, it is a stunning.

We look forward to welcoming you back soon.

Kind Regards,

Amber
25-Jan

Engagement Ring Certified Petra 18K White Gold Diamond 0.25CT-G-H/SI

Service
Product

Very fast delivery. On finance option there should be an info that delivery address will be the same as the address provided when applying for finance. This limitation makes impossible to deliver to work address for example.

Read more


We are thrilled to hear that you are pleased with the diamond engagement ring, it is beautiful.

In regards to the finance option, this is a stipulation set by the finance company and I will pass your feedback on.

Do let us know if you need anything else in the meantime.

Kind Regards,

Amber
24-Jan

Emerald 5 x 4mm 18K White Gold Earrings

Service
Product

Service rating : It would have been good to know I would have to wait 10 days before actually ordering the product.
Product: My wife was very happy with both the size and the quality of the product.

Read more


Thank you for your feedback.

We do hand craft some of our earrings and you are more than welcome to call us before hand, if you need them by a certain date.

It is great that your wife loves her emerald earrings and we look forward to your next order soon.

Kind Regards,

Amber
24-Jan

Opal 6 x 4mm And Diamond 9K White Gold Ring

Service
Product

Service rating : Kept me informed at every stage from ordering to making to delivering, great service
Product: I love it and more importantly my fiancé (hurray) loves it

Read more


It is fantastic to hear that you and your fiancee love the beautiful diamond and opal ring.

Do let us know if you need anything else in the future.

Kind Regards,

Amber
23-Jan

Garnet 7 x 5mm and 9K White Gold Earrings

Service
Product

Service rating : I'd actually say my opinion is neutral, but there's no option for that. Delivery was shown as 2 days when I ordered but then the items weren't in stock, so I was then told it would be 7-10 days. Luckily I'd ordered in plenty of time. When they did arrive, the earrings were very nicely boxed and securely packaged.
Product: Again, more neutral feedback, but the clasps holding the gems were much smaller and thinner than in the photo on the website. The stones are also much darker than advertised. Nice items still, but not really as described and probably not worth the money.

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I am sorry to hear that the earrings are not as you hoped for.

I have tried calling you today, to see how we can rectify this for you.

I look forward to hearing from you.

Kind Regards,

Amber
22-Jan

Ruby 0.22ct And Diamond 9K White Gold Ring

Service
Product

Service rating : The service was first class. The Diamond store was a pleasure to deal with, great communication. I ordered this ring from Australia, and had a completely hassle free experience. Super fast delivery, with no delays.
Product: Beautiful ring, as expected. Packaging was superb, beautifully presented gift pack.
Congratulations and many thanks to The diamond store.

Read more


We are delighted to hear that you had a great experience with us.

We hope the recipient loves wearing her ruby ring and we look forward to welcoming you back soon.

Kind Regards,

Amber