Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
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Service
Products
Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : very fast and efficient service with excellent contact throughoutProduct rating : beautiful item,exactly as described
Service rating : Superb customer service, at all times I was kept informed as to the process as mine had to be specially made. Email responses were within about 2 hours or less. I was also offered a free 30 day refitting if it was too small (I'm an awkward small size). A free ring sizer and discount voucher was sent promptly before my purchase too.Product rating : The ring is absolutely stunning and everything I hoped for. It fits beautifully and the quality of the stones and gold was excellent. Thank you Diamond Store!
good prompt service
Service rating : When trying to create a new user, the system timed out. User was created but the only way to tell was to request 'missing password'. After login everything went smoothProduct rating : It looks great
The Diamond Store provides a very good customer service, however what I didn't like is finding out that the ring I chose was not available in my size after I had paid. This should not happen, the website should indicate which size are available, like any other website.
Service rating : Easy to use - superb serviceProduct rating : Great quality and superb packaging
Service rating : Item had a missing diamond so sent the product back for a refund. The return postage was paid for and the refund process was extremely fast. Excellent customer service.Product rating : Item had a missing diamond so sent the product back for a refund. The return postage was paid for and the refund process was extremely fast. Excellent customer service.
Service rating : The service was excellent, they were very fast at replying to me, I can't fault themProduct rating : My beautiful ring came in record time, i think it was about 4 days, stunning quality. I'll definately be buying a lot more
Service rating : During the process of choosing and asking for further information about the Diamond Cross I wanted to purchase for my daughters 18th birthday the staff from the diamond store were polite, prompt and gave me all the information I asked for. The only suggestion I would have is to show a couple more images of the jewellery from different angles and if it were possible a 3D image would be fantastic as you can really view the product this way. However, having said that the store staff provided excellent customer service.Product rating : The diamond cross is stunning... I think it is fair to say that it is always a worry when making a purchase from online stores, because you are not able to actually view the product in your hand as it were you have to rely upon maybe 1 or 2 images and the information supplied. Well I have to say the image of the cross does not do it justice. Our daughter loves sparkle ( real diamonds of course ) and also likes larger crosses so trying to find a large cross with lots of sparkle that was still feminine was actually quite a hard task. The cross cost just over £400 but is worth every penny. It truly does have the 'sparkle' effect and is a beautiful shape and design. Her face lit up to see her cross full of sparkle and it looks stunning, she has had so many comments about how beautiful it is. The packaging was superb, the certificate and box and bag are quality items in themselves, especially the box the cross came in. It is jet black with a very high shine, heavy and very substantial. I really cannot fault anything ... We will be making more purchases from the diamond store - and I hope that the quality of jewellery and service continues to grow along with their success.
Service rating : excellent service. My order was actioned straight away and delivered within 2 days!Product rating : looks every bit as good as the online picture. Really pleased with item. Would definitely order from them again.
Service rating : The delivery was fast once I received notification of the item being shipped. Their communication throughout was excellent. I recommend the Diamond Store thoroughly and highly.Product rating : Excellent quality diamond studs with 5 year guarantee, personalised gift card and quality packaging with valuation included. Perfect!
Service rating : I would like to say how wonderful The Diamond Store have been throughout my purchase of an exquisite engagement ring. Even though I had misjudged the size quite a bit, you were very helpful and returned the re-sized ring by a requested date which was fantastic.Product rating : The ring is beautiful and we are both extremely happy with it.
Service rating : An excellent speedy serviceProduct rating : Looks very good but I have no way of quantifying the tanzanite
Service rating : Great service very quick deliveryProduct rating : Great service my sister loves her present thank you! Regards Tina.
Whilst I appreciate goods are not always in stock, it hardly seems reasonable to take money from my credit card and then not supply goods for 6 weeks - this is basically me making you an interest free loan! I was at least kept informed of the progress of the order.
Service rating : Despite having to wait 5 weeks for the item, I was pre-warned, the lady on the phone was polite, efficient and friendly and the item came as soon as it was able. Lovely service.Product rating : Beautiful product.
Excellent product and fast delivery
Service rating : No issuesProduct rating : high standard
Service rating : Great service, quick delivery.Product rating : Beautiful ring, we're very happy.
Service rating : Due to a special size required, communication about time-scales (slight delay) much appreciated. Also tracking once despatched. It made the transaction feel valued - thank you.Product rating : Wonderful item - I'm sure the recipient will be as pleased as we were! Fabulous ring.
Service rating : Excellent Communication, Very Proffesional Service! Would Highly Recomend!Product rating : Beautiful Ring, lovely pink diamonds! The only downside is the white diamonds are smaller then what the picture shows but it's still a beautiful ring & I'm very pleased with it!
Service rating : Could have been quicker but u kept me informed at all timesProduct rating : My fiancé loved it
Service rating : I was not sure if the product would be what I wanted so they sent the ring and I decided not to go ahead. However from start to finish with the refund of the payment the service and prompt action has been great. Clearly an honourable company I shall look at again in the future.Product rating : The blue topaz stone was beautiful but I felt that the shank was just too thin and I did not really like the setting,( only yellow gold was in the description). It was a pity as even though it had to be made in my size it arrived in time for my birthday.
Service rating : A great range of products with prices to suit all budgets. An easy to use website.Product rating : Quality jewelry finished brilliantly to order.
Service rating : My order was dispatched very quickly and I was kept up to date on the progress of my order.Product rating : They are lovely and I think the recipient will love them
