Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
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Service rating : Good service. Good diamond quality. Satisfied!Product: Very beautiful diamond and I love the ring!
Excellent until sale was made then she missed out on another sale by not reading my email properly.
Service rating : Really prompt service despite being almost Christmas. Great, trusted seller.Product: Exactly as shown online. Love it.
Service rating : Very easy process and quick delivery with good email updates at each stage of the order. Would use this company again.Product: Beautiful ring!
Beautiful bracelet, great service, fast delivery
Service rating : Highly professional and helpful. I was very pleased with all the service I received especially as I put through several requests and everything was generously accommodated. I shall buy here again. Many thanks.Product: A beautiful, elegant and stunning ring. My fiancee was very pleased.
Service rating : Really good service good communication throughout the waiting periodProduct: Was really pleased with my ring .delighted with the fit and how it looked04-Mar-2014Received ring within 10days as predicted
Service rating : Ordered one day - received the next...and all is perfect.Product: More than hoped for....a perfect wedding day gift for my new Husband!
The Diamond Store, is absolutley amazing... My previous order history has always been fulfilled exactly as I specified; as the name suggests, this service is truly premium.
Service rating : From my first purchase the service and care has been more than exemplaryProduct: As usual the product is an obviously carefully crafted example of the quality ensured by this organisation and know that the jewellery gifts will be well admired
Service rating : Very efficient serviceProduct: Absolutely gorgeous
Service rating : excellent service. exchanged product with no problemsProduct: first item sent back as didn't look like that on the web. second item was very nice.
Great service and communication throughout.
Poor communication, problems with me reviving emails regarding updates
Service rating : Very pleased!Product: Very pleased!
Service rating : Provided prompt information about my product and kept me up to date with delivery dates.Product: Was unsure of ordering such a product online, and it was to replace an eternity ring I had lost. But I am really pleased with the ring!
Service rating : Item arrived in good time.Product: Unfortunately, seeing the item on screen was entirely different from seeing the delivered item. We wanted to match a lost bracelet of similar type, but when we saw it, it was not as wide as first thought. The item itself was of very good quality but we would have had to pay more than we could afford for a larger item. Ideally a showroom availability would be preferable.
Service rating : Good delivery service and packaging. Gift card is nice added touchProduct: Lovely quality.
Service rating : Excellent service. Very speedy delivery.Product: Excellent service and product.
Service rating : Arrived very quick, easy to look at web site and great prices with all the information you need to know about the jewellery. I have my eye on a ring so will be back soonProduct: a great piece that looks even better when your wearing it.
Service rating : I found their internal communications to be poor - often being told 2/3 different things within 5 minutes of each email / phone call.
I was then accused of not giving a specific deadline instruction - despite me calling first AND putting the date on my order AND confirming twice after my order.
I spent a lot of time chasing for assurances...despite all of the above.
However, after all the stress and worry about the ring not arriving on time, it did get here a few days early...Product: Nowhere near the quality expected (in comparison to another ring purchased elsewhere at a lower price)...However, due to the size, I'm unable to get a refund.
I have read a number of reviews that particular rings look better on the videos than in real life - I'd have to agree with this.
Service rating : Done what it said on the tin on time and well presented
thank youProduct: liked it very much
Service rating : Very quick, efficient service. Fast response to question and speedy delivery. Well packaged and presented.Product: Beautiful bangle, but I decided it was a little too patterned for me. No problem to return it (at my expense - not cheap!), and refund was quickly processed. I'd shop there again.
Service rating : Quick and efficientProduct: Perfect clarity, really good build and exactly what it is in the pictures
Service rating : first class service on the net and on the phone very pleasant and helpfulProduct: very good quality