The Diamond Store Reviews

Consumer ratings of The Diamond Store

Feedback for www.thediamondstore.co.uk has been compiled from 4232 Customer Reviews

  • Feefo member since
  • 31/05/2011
  • Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.

  • Website

The rating shows just the review scores in the category or product area selected.

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Reviews

DateProductRatingCustomer ReviewReply from www.thediamondstore.co.uk
6 Hour(s) ago

Ruby 0.34ct And Diamond 9K Gold Ring

Service
Product

Service rating : Good service
Product: Good product

No Comment
10 Hour(s) ago

Ruby 3 x 3mm 9K Yellow Gold Earrings

Service
Product

I am very pleasant with your services.

No Comment
20 Hour(s) ago

Sapphire 7 x 5mm And Diamond 9K Gold Ring

Service
Product

Service rating : Took a a bit longer than expected but worth waiting for
Product: Just as good as I expected

Many Thanks

No Comment
27 Hour(s) ago

Olivia 18K White Gold Canadian Diamond Pendant 0.50CT H/SI2

Service
Product

Service rating : Easy to contact, and very supportive on a couple of phone calls
Product: Super value for money - will be back in the future and have passed on the details

No Comment
29 Hour(s) ago

Peridot 1.20CT And Diamond 9K White Gold Ring

Service
Product

Service rating : quick to despatch despite a slight delay
Product: well priced

No Comment
33 Hour(s) ago

Certified 0.50CT Lily Platinum Gold Engagement Ring G/SI2

Service
Product

Service rating : Good advice from telephone customer services people.
Product: Beautiful looking ring. Slightly disappointed by tiny flaw in a ring claw.

No Comment
45 Hour(s) ago

Pink Sapphire And Diamond Ring 9K White Gold

Service
Product

Service rating : Brilliant communication regarding my order
Product: Absoluntly stunning!! Perfect for my wedding ring!!

No Comment
47 Hour(s) ago

9K Gold Diamond Pave Set Half Eternity - E4643

Service
Product

Service rating : Fast and helpful response to questions from customer service. Feedback at all stages of purchase and delivery was excellent.
Product: Beautiful ring, exactly as described and photographed.

No Comment
47 Hour(s) ago

Ruby 7 x 5mm 9K Yellow Gold Pendant

Service
Product

Service rating : Excellent value and a top quality product delivered in just a few days. My wife was delighted with the ruby pendant.
Product: A beautifully made piece of quality jewellery.

No Comment
47 Hour(s) ago

7mm Round Diamond and Amethyst Ring In 9K White Gold

Service
Product

Service rating : Very good packaging, fast delivery and excellent communication.
Product: Fantastic product, well made and well presented. As shown in the product video.

No Comment
47 Hour(s) ago

18K White Gold Diamond Circles 1.00ct Cluster Trilogy Ring

Service
Product

Service rating : Great website, fantastic prices. The team were really helpful and replied to my email the next day. I would definitely recommend this company to anyone :-)
Product: Beautiful ring I am so happy with it! I couldn't have asked for better thank you so much

No Comment
18-Aug

Certified Petra 18K White Gold Diamond Engagement Ring 0.50CT

Service
Product

Service rating : Very smooth purchase.
Product: Very good quality. Can't beat the price.

No Comment
18-Aug

9K Gold Intricate Diamond Design Cross Pendant

Service
Product

Service rating : Kept us informed on updates on item and fast delivery
Product: Very nice and very pleased with pendant

No Comment
18-Aug

Lauren 18K Gold Canadian Diamond Ring 0.50CT H/SI2

Service
Product

Service rating : Fantastic service and would highly recommend using diamond store,thank you.
Product: It's beautiful and I love it.

No Comment
18-Aug

RAE 18K WHITE GOLD DIAMOND ETERNITY RING 1.00CT H/SI

Service
Product

Brilliant service

No Comment
17-Aug

Mens Single Earring 0.05CT Diamond 9K White Gold

Service
Product

Service rating : The product arrived early and in good condition.
Product: Love the simple yet elegant design.

No Comment
15-Aug

Tennis Bracelet 3.00CT Diamond 9K Yellow Gold

Service
Product

Service rating : I had problems getting my bank to sanction my payment but Emily at head office was extremely helpful and patient. The order finally went through at 4pm and arrived at 9am the next day! Brilliant!
Product: Better than expected - quite beautiful!

No Comment
14-Aug

18K White Gold Rubover Diamond Drop Earrings

Service
Product

Service rating : Excellent
Product: Awesome

No Comment
14-Aug

Certified Lily 18K White Gold Diamond Ring 0.50CT

Service
Product

Service rating : Your service on both occasions has been top draw.
Product: Very happy with my purchase, thank you for making the entire process so efficient.

No Comment
13-Aug

Sapphire 1.55ct And Diamond 0.50ct 18K White Gold Ring

Service
Product
Latest
Service
Product

Service rating : While I (and my fiancée) loved the product the service has been really poor. Firstly the ring I ordered wasn't going to be delivered when I requested (luckily I phoned to double check and they did manage to get the ring to me on time). I needed to get the ring re-sized. This cost twice as much as the price on the website - not really a problem but would be nice if the website was accurate. On top of this i was given expected dispatch date. I only found out this wouldn't be met because i phoned up the day before. I'd rearranged my week in order to make sure i was at home on the day. More importantly my fiancée was expecting to be able to wear the ring the next day. I was given a reluctant apology for not keeping me up to date but no date as to when they would now get this back to me.
Product: Loved the ring

17-Aug-2014
I was really impressed with the way that they dealt with the issues i'd raised. I felt the company genuinely cared and would now have absolutely no hesitation in using again.

Read more
Thank you for the feedback and I am devastated to hear how you feel.

I will personally call you to talk through the points you have raised and resolve this for you.

Kind regards
Lisa
12-Aug

Tanzanite 0.25CT And Diamond 9K Yellow Gold Earrings

Service
Product

Extremely quick service.
My wife loves Tanzanite but being her 60th is in September I thought she had to have a little bit of Diamond. So the combination and size was perfect.
Thanks again
Steve B.

No Comment
12-Aug

0.65ct and 18K White Gold Diamond Pendant - FR39

Service
Product

Service rating : Good communication. Item looks great
Product: Item looks great

No Comment
11-Aug

Tanzanite 0.42CT And Diamond 9K White Gold Earrings

Service
Product

Service rating : Good.
Product: Excellent.

No Comment
11-Aug

Ruby 0.16ct And Diamond 9K Gold Ring

Service
Product

Service rating : Good online shopping experience. Good communications
Product: Exactly as described

No Comment
11-Aug

Certified 0.90CT Chloe High 18K Gold Engagement Ring H/SI2

Service
Product

One to many emails can be dangerous! But otherwise perfect.

No Comment