Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : Good serviceProduct: Good product
I am very pleasant with your services.
Service rating : Took a a bit longer than expected but worth waiting forProduct: Just as good as I expected
Service rating : Easy to contact, and very supportive on a couple of phone callsProduct: Super value for money - will be back in the future and have passed on the details
Service rating : quick to despatch despite a slight delayProduct: well priced
Service rating : Good advice from telephone customer services people.Product: Beautiful looking ring. Slightly disappointed by tiny flaw in a ring claw.
Service rating : Brilliant communication regarding my orderProduct: Absoluntly stunning!! Perfect for my wedding ring!!
Service rating : Fast and helpful response to questions from customer service. Feedback at all stages of purchase and delivery was excellent.Product: Beautiful ring, exactly as described and photographed.
Service rating : Excellent value and a top quality product delivered in just a few days. My wife was delighted with the ruby pendant.Product: A beautifully made piece of quality jewellery.
Service rating : Very good packaging, fast delivery and excellent communication.Product: Fantastic product, well made and well presented. As shown in the product video.
Service rating : Great website, fantastic prices. The team were really helpful and replied to my email the next day. I would definitely recommend this company to anyone :-)Product: Beautiful ring I am so happy with it! I couldn't have asked for better thank you so much
Service rating : Very smooth purchase.Product: Very good quality. Can't beat the price.
Service rating : Kept us informed on updates on item and fast deliveryProduct: Very nice and very pleased with pendant
Service rating : Fantastic service and would highly recommend using diamond store,thank you.Product: It's beautiful and I love it.
Service rating : The product arrived early and in good condition.Product: Love the simple yet elegant design.
Service rating : I had problems getting my bank to sanction my payment but Emily at head office was extremely helpful and patient. The order finally went through at 4pm and arrived at 9am the next day! Brilliant!Product: Better than expected - quite beautiful!
Service rating : ExcellentProduct: Awesome
Service rating : Your service on both occasions has been top draw.Product: Very happy with my purchase, thank you for making the entire process so efficient.
Service rating : While I (and my fiancée) loved the product the service has been really poor. Firstly the ring I ordered wasn't going to be delivered when I requested (luckily I phoned to double check and they did manage to get the ring to me on time). I needed to get the ring re-sized. This cost twice as much as the price on the website - not really a problem but would be nice if the website was accurate. On top of this i was given expected dispatch date. I only found out this wouldn't be met because i phoned up the day before. I'd rearranged my week in order to make sure i was at home on the day. More importantly my fiancée was expecting to be able to wear the ring the next day. I was given a reluctant apology for not keeping me up to date but no date as to when they would now get this back to me.Product: Loved the ring17-Aug-2014I was really impressed with the way that they dealt with the issues i'd raised. I felt the company genuinely cared and would now have absolutely no hesitation in using again.
Extremely quick service.
My wife loves Tanzanite but being her 60th is in September I thought she had to have a little bit of Diamond. So the combination and size was perfect.
Service rating : Good communication. Item looks greatProduct: Item looks great
Service rating : Good.Product: Excellent.
Service rating : Good online shopping experience. Good communicationsProduct: Exactly as described
One to many emails can be dangerous! But otherwise perfect.