Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
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Service rating : professional service well packed product just agreat all round serviceProduct: not all photographs show agood likeness but this one did thankyou
Service rating : OkProduct: Average
Service rating : Informative web site and easy to compare choicesProduct: Recipient delighted with gift and matched pendant beautifully
Service rating : The ease of the website and the excellent speed of delivery was excellent. I had initial problems with payment but this was quickly addressed by a brief telephone call.Product: The product was beautiful, however I applied to return it as i had misjudged the depth of colour. My telephone call to request a return was friendly, helpful and painless. I have requested an alternative and am in the process of receiving the item. I would give this site excellent throughout if I had completed my transaction at this time
Service rating : Gifts should NEVER be in black or yellow packaging for Russian customers. The gift box and card were both black.Product: It always looks bigger on the screen than it does when you get it!
Service rating : Was kept informed throughout and when delivery date had to be met they excelled!Product: Spectacular product, great design and excellent quality!
Service rating : Get well informed about the status of order; when I received a money off voucher after I had paid for my goods, they refunded me by that amount.Product: Very pretty dainty ring - bought for my daughter so I hope she likes it!
Excellent service. Managed to get necklace too us on time despite not being in stock and having it made. Thank you very much.
Service rating : Excellent serviceProduct: The ring looks gorgeous.
Service rating : Very goodProduct: Lovely ring , very good service
Looks better than the photo on the website
Service rating : I was promised a good shopping experience, with an email arriving saving I would be contacted in the next two hours to advise when my item will be dispatched, this took two days. When my email advising of dispatch did arrive it said 5 to 7 days, my item took 12 days arriving on 24th. It was also delivered to the wrong address, I provided an alternative delivery address and organised for someone to be in to sign, but it was delivered to the billing address so no one was there and I had to sit in traffic for 30 mins to collect from the sorting office. I thought I was going to get good service, it looked promising but you failed to deliver.Product: I was pleased with the item, I felt it was good value compared to others I was looking at. Very nicely presented in lovely box and packaging. Great item it was just the customer service that let you down. I wouldnt have minded waiting 12 days for the item, but you promised sooner and then let me down.
Service rating : I got a little problem but after 4 calls I solved it. I paid with PAYPAL but I asked to send the earring in Ireland because I was needed here. The weren't able to send because my address in paypal was from Italy. I called the customer service and it was not excellent to solve the problem, also they don't receive the first authorization email from Paypal. If you want protect your customer It's important more flexibility about delivery address.Product: The earring look amazing, I was thinking a little bit bigger but it's ok quality price. Also my friend check the gemstone and they are natural. The key strenghts of the product are the presentation with a particular attenction of details.
Service rating : Excellent service as always.Product: Love it!! Good value!
Service rating : Very fast delivery & correspondenceProduct: Great item, beautiful and as described
Quick service, kept informed on status
Service rating : fast delivery good choice of merchandiseProduct: well made beautiful jewellery my wife was delighted
Service rating : Customer service was excellent, I sent an email query and was called back within 3 hours by phone. Delivery was agreed and was met. Could not have been better. Thank you.Product: These are really nice and as a gift very special. As shown on the picture and have a beautiful colour when sunlit. The packaging was exquisite and came with an insurance valuation.
Service rating : Friendly person on the other end of the phone. as I rang to see if next day deilvery was possible., They arranged FREE courier delivery.
Came next day. Would use them again.Product: My wife was delighted with this, for our coral anniversary. Couldn't find anything as good as this, and their other coral pendant, on other websites.
Service rating : I have not bought items before from The Diamond Store but will do so again. Monroe than lived up to expectations.Product: Perfect in every way.
Service rating : Courteous and quick. Good communicationProduct: Good product unfortunately had to return item as I didn't need it anymore. Brilliant and sparkling.
Service rating : Polite and kept their promise on the delivery dateProduct: Better than the picture a beautiful ring thank you
Very good service.
Service rating : Easy to order, excellent delivery, great packagingProduct: Very good, better than it looked on the web
We requested that the process be expedited because we wanted them for a birthday in only 5 days and they managed to do it and kept us updated all the time!