Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
The rating shows just the review scores in the category or product area selected.
Service
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Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : I ordered online gift for wedding of my friend.Your online store is a good possibility to send a gift in UK from abroad. The only I am not that much convinced is that on next day I have done my order I got a message from you that I have to call you.For myself it was a little bit strange. I dont want to compare you with other shops,but usually in case of any questions I receive mail or call from the store side..Product rating : I didnt get feedback from my friend yet.
Service rating : I was kept informed by email and text constantly about the progress of my order and where it was. My order arrived when it was expected.Product rating : My ring was as beautiful as I expected it to be. I am delighted with the service and the products. I would recommend the diamond store and will shop there again.
Excellent response to questions. Very fast service
AAmazing service and quality
Service rating : arrived the next day - really pleasedProduct rating : lovely - great value for money
Product is very high standard delivery was quick will be lookin for wedding rings next
Service rating : Excellent service, both online and with the follow up call from Roxy.Product rating : Great value for money and especially like the peace of mind given with the independent Diamond Report. The ring is beautiful and much better quality than any found at other online or High Street retailers.
Service rating : Very pretty ringProduct rating : Service was good, but not as quick as I thought it would be. This ,I now understand was because the ring was made for me.
Service rating : Superb service from order to deliveryProduct rating : Gift not yet given
Service rating : Very easy service and fast deliveryProduct rating : Excellent
Service rating : Very prompt delivery and kept informed of status.Product rating : GF likes it so I'm happy.
Was wary of ordering jewellery on line especially since the ring I wanted was outside the usual in-stock size range and would therefore take 4-6 weeks to be made and delivered. However, there was excellent and reassuring communication throughout the process. Delighted with purchase.
Service rating : I love the fat that the diamonds come from a none conflict area and that the quality of the diamonds are explained easily. Also the prices are very good.Product rating : Beautiful earings which were for our daughters 21st. I will be using this site again. Communication was excellent, telling me when they had been dispatched and very fast delivery. Thank you diamond store
Service rating : Brilliant service and communication had everything in place and looking beautiful for the big proposalProduct rating : Quality and she is absaloutely over the moon with the ring.
Service rating : Responded quickly to my query and sent out my item within the time scale they gave.Product rating : Very pleased with this item.
Service rating : The service was fantastic. I had to return my earrings for replacement and communication was brilliant, I was constantly updated on the progress of my order and delivery was super swift. The prices are extremely reasonable and the website is very clear, informative and easy to use, having Paypal made it even easier. Well done The Diamond Store !Product rating : Stunning earrings, beautiful clarity in the diamonds and very comfortable to wear.
Service rating : Great communication updated regular kept their word on an offer.Product rating : Beautiful ring had many comments already on how nice these rings are.
Service rating : Very fast delivery and great customer serviceProduct rating : Very good looking piece, girlfriend was very happy :) xx
Service rating : Amazing quick service and good communicationProduct rating : A beautiful piece of jewellery with lovely diamonds and my boyfriend loves it thanks
Service rating : Very efficient service.Product rating : Very pretty necklace.
Service rating : service was as good as expected as have bought from you beforeProduct rating : matched necklace perfectly
Service rating : I'm satisfiedProduct rating : my sweet heart is Happy.....I'll do business with your Co. again ty
Service rating : easy ordering excellent service arrived bit sooner than expected but would advise order at least a week before any special dateProduct rating : what can i say the ring is beautiful but only had it two weeks so cant comment on any after sales service if anything goes wrong
excellent choice!!
Quick service and nicely packaged and presented. Gift card posh
