Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.
The rating shows just the review scores in the category or product area selected.
Service
Products
Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : 5 starProduct rating : Fantastic every step of the way..
Amazingly fast delivery, very helpful customer service and beautiful product and packaging. Would definitely recommend.
Service rating : Web site easy to use. The item came very quickly. Very good service.Product rating : Really like my new ring, exactly as expected.
Service rating : Good packaging, secure sign for delivery, certificates enclosed.Product rating : Good quality product, good craftmanship.
Fast delivery with good communications
Service rating : Great on the phone and very quick delivery.Product rating : Looks beautiful.
Service rating : well layed out and easy to navigate. Fast serviceProduct rating : Beautiful and my lady loved it
Service rating : First class. Thankyou.Product rating : Absolutely beautiful. Thankyou.
Service rating : Very nice website, clear and easy to useProduct rating : Love it!!! Beautiful quality and all the packaging was splendid, very impressed. Keep up the good work! :)
Good product, nicely packaged.
Service was fast and efficient and friendly
Very good service ..I was kept informed of every stage and the gift was delivered to my friend right on her birthday morning..excellent!
Service rating : My order was placed and dispatched within 2 days. It came beautifully presented and ready to give as a gift with no need to "pretty" it up.Product rating : Stunning ring which will mark my daughters 21st exactly as I would have wished.
Service rating : very good products at a reasonable priceProduct rating : looks just as good as in the pictures
Excellent customer service and quick delivery. Thank you very much, would happily buy from again
Service rating : Quick service, arrived next dayProduct rating : Quality, just what we were looking for
Service rating : very good communication throughoutProduct rating : Delighted with ring, although the proportions of diamonds and sapphires are not of equal size as shown on the webpage photos (the diamonds are rectangular not square with smaller sapphires in between), we actually prefer it to the photos and it's much more sparkly this way!
Service rating : Excellent fast serviceProduct rating : Picture of product a little deceiving as to size
Service rating : Excellent service, keep you informed & up to date with progress of your itemProduct rating : Beautiful & stylish, just what I was looking for.
Service rating : Good communication and delivery when promised.Product rating : Product as described and at a sensible price very happy.
Service rating : They delivered as advertised and I was comfortable with the level of support they offered through the process.Product rating : This ring was as advertised but I didn't think it looked as good in person which is why I returned it. Nothing majorly bad but I had something different in mind than what showed up.
Excellent service - the item was on its way to me the day I ordered it.
Service rating : As shown on the websiteProduct rating : Pleased with what I have for the price
Service rating : Great communication from start to finish.Product rating : The wife loves it...what else is there to say :-)
Service rating : Great service, fast delivery, great packaging.Product rating : They look fantastic to me.....i'm sure that my wife will love them too when she opens her surprise.!!!!
Service rating : good communication, excellent productProduct rating : beautiful ring, well made and polished to perfection.
Service rating : Excellent customer service great communication throughout and ring arrived after 2 weeks instead of 3 Girls on phone amazing very helpful gave great advice on size.Product rating : Beautiful ring looks exactly as expected. Size perfect. Diamonds very clear and really bright Gorgeous ring just need pendant now Wouldn't hesitate using again
Service rating : Most helpful in all aspects of my recent purchase. Would certainly recommend.Product rating : First class.
Quick
Service rating : Kept up to date on the steps of my order!Product rating : Beautiful ring! Completely understated but classy!
Service rating : Simple process from deciding which eternity ring, the detailed product guides helped when comparing across the numerous websites to the informative update emails on the current order status.Product rating : First class, my wife has yet to see the ring as I will be giving this to her as part of a romantic evening out. I know that she will be over the moon with the quality of this ring almost as much as the purpose behind the gift..
Service rating : I can only say that the pendant i bought for my wife's birthday and wedding anniversary is beautiful and of excellent quality. The lady who rang me to explain that she would try her best to get it in time for the big day and then the joy when it arrived on a saturday ready for the her birthday. This level of service was unexpected and very gratefully received, i can not recommend them enough.Product rating : A truly beautiful pice of jewellery which my wife was very happy with and proved an excellent birthday / Anniversary gift.
Service rating : Another excellent service from The Diamond Store.I contacted Michelle to see if it was in stock,Michelle phone back later with good news one had been located. I received this item the very next day. Where else would you get such a service.Excellent girls.I will be back.Product rating : This pendant is for my very good friends birthday late this month.as she loved Emeralds.The pendant was beautiful. I know my friend will be delighted with it when her birthday arrives .Excellent value for money.Highly recommended
Service rating : Very speedy delivery to Australia.Product rating : Beautiful little ring. I got it in a size G 1/2 and it's just the perfect fit. Very slimline so great everyday ring. Tanzanite is lovely with deep purple shades through to almost clear in different lights. Modern tension setting is really nice.
Service rating : first class service ring arrived the day after ordering itProduct rating : she was very happy with the ring what more need i say
Service rating : Superb support. Very friendly, helpful and polite over the phone. They expedited my order upon request at no extra cost. Purchase was received three days after ordering as opposed to the 7-14 day estimate for my custom made ring! Amazing.Product rating : Understated and beautiful.
Service rating : I ordered online gift for wedding of my friend.Your online store is a good possibility to send a gift in UK from abroad. The only I am not that much convinced is that on next day I have done my order I got a message from you that I have to call you.For myself it was a little bit strange. I dont want to compare you with other shops,but usually in case of any questions I receive mail or call from the store side..Product rating : I didnt get feedback from my friend yet.
Service rating : I was kept informed by email and text constantly about the progress of my order and where it was. My order arrived when it was expected.Product rating : My ring was as beautiful as I expected it to be. I am delighted with the service and the products. I would recommend the diamond store and will shop there again.
Excellent response to questions. Very fast service
AAmazing service and quality
Service rating : arrived the next day - really pleasedProduct rating : lovely - great value for money
Product is very high standard delivery was quick will be lookin for wedding rings next
Service rating : Excellent service, both online and with the follow up call from Roxy.Product rating : Great value for money and especially like the peace of mind given with the independent Diamond Report. The ring is beautiful and much better quality than any found at other online or High Street retailers.
Service rating : Very pretty ringProduct rating : Service was good, but not as quick as I thought it would be. This ,I now understand was because the ring was made for me.
Service rating : Superb service from order to deliveryProduct rating : Gift not yet given
Service rating : Very easy service and fast deliveryProduct rating : Excellent
Service rating : Very prompt delivery and kept informed of status.Product rating : GF likes it so I'm happy.
Was wary of ordering jewellery on line especially since the ring I wanted was outside the usual in-stock size range and would therefore take 4-6 weeks to be made and delivered. However, there was excellent and reassuring communication throughout the process. Delighted with purchase.
Service rating : I love the fat that the diamonds come from a none conflict area and that the quality of the diamonds are explained easily. Also the prices are very good.Product rating : Beautiful earings which were for our daughters 21st. I will be using this site again. Communication was excellent, telling me when they had been dispatched and very fast delivery. Thank you diamond store
Service rating : Brilliant service and communication had everything in place and looking beautiful for the big proposalProduct rating : Quality and she is absaloutely over the moon with the ring.
