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The Diamond Store Review

Consumer ratings of The Diamond Store

Feedback for www.thediamondstore.co.uk has been compiled from2742 Customer Reviews

  • Feefo member since
  • 31/05/2011

  • Our mission is simply Luxury with Confidence. Our website is designed to guide the consumer in to the most suitable Jewellery for their budget without compromise and to make their special occasion into a memorable one. We achieve this with a combination of clear and simple design, intelligent software and exceptional customer service.

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  • Go to The Diamond Store

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Anonymous Customer wrote on 03-Jul-2012

Sent wrong ring, alythough corrected very quickly, but only after my perseverance and spending time and the hassle to post the wrong one back.

Should not have happened

The Diamond Store wrote on 04-Jul-2012

We must sincerely apologies for the dispatch error. You are completely correct this of course should not have happened, and there is nothing to blame other than human error. I understand that as soon as we were informed, Debbie in our customer services team acted quickly to ensure the correct ring was immediately dispatched out to you and we were luckily able to still meet your deadline. Thank you very much for your patience and understanding. We are so glad that you like the ring and hope to see you back again in the future for a less worrying transaction.

Kindest Regards
Michelle

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