The Broadway Hotel Reviews

Consumer ratings of The Broadway Hotel

Feedback for www.cotswold-inns-hotels.co.uk has been compiled from317 Customer Reviews

  • Feefo member since
  • 22/09/2011
  • There are many people that claim the best things come from the ambitions that we are most passionate about. In our case, it has been our dream for the past 25 years to create an extremely special group of stunning country house hotels in our beloved Cotswolds. Finally, in 1997 we were able to realise our vision and Cotswold Inns and Hotels was born providing an invigorating and tempting mix of contemporary chic and classic Cotswold charm.

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Reviews

DateProductRatingCustomer ReviewReply from www.cotswold-inns-hotels.co.uk
18 Hour(s) ago

Double Room

Service
Product

Exc service from all staff. Food very good. V impressed with changes and refurb.

No Comment
23 Hour(s) ago

Superior Double

Service
Product

Restaurant menu badly needs updating.
Insufficient choice of main courses

No Comment
41 Hour(s) ago

Superior Double

Service
Product

I was disappointed that when I called to cancel 2 months in advance of my stay, I was not given my money back or a portion of it. I will never book with them again because of their cancelation policy.

No Comment
16-May

Superior Double

Service
Product

Service rating : Everyone was extremely attentive, helpful and friendly. Service was top-notch.
Product rating : Room was comfortable and well-appointed.

No Comment
13-May

Superior Double

Service
Product

Service rating : Overall, excellent price/quality
Product rating : the master bedroom the 2nd night was excellent

No Comment
11-May

Double Room

Service
Product

Service rating : great service & food
Product rating : great service; friendly & efficient

No Comment
04-May

Twin Room

Service
Product

Service rating : I have never been anywhere so friendly, without exception the staff were really warm and welcoming.
Product rating : Such a well equipped room, the decor was really good and the bathroom toiletries were excellnt

No Comment
02-May

Junior Suite

Service
Product

Lovely hotel in fantastic location. A few years since last visit and found the makeover a wonderful success.

No Comment
01-May-2013

Superior Double

Service
Product

Service rating : We had a very pleasant stay in room 23. Staff were lovely.Food excellent.
Product rating : Beautiful room. Cleaned well every day of our stay.

No Comment
30-Apr-2013

Junior Suite

Service
Product

Service rating : Very well appointed Hotel, right in the centre of Broadway. Excellent restaurant, great atmosphere.
Product rating : The Arkle suite was on the front of the hotel, exposed stone walls, leaded windows, full of character.

No Comment
27-Apr-2013

Double Room

Service
Product

Excellent food. Lovely helpful staff.

No Comment
23-Apr-2013

Double Room

Service
Product

Service rating : Beautiful hotel, very friendly staff, we had a great time.
Product rating : The room was excellent value for the money, clean and well presented.

No Comment
22-Apr-2013

Double Room

Service
Product

Service rating : It was a wonderful hotel set in a gorgeous location. What topped off my stay was the staff, I felt they all went above and beyond to make us feel welcome. Cannot wait to go back.
Product rating : Very comfortable and homely. Everything was just perfect

No Comment
21-Apr-2013

Superior Double

Service
Product

Service rating : Comfortable as ever, friendly staff and excellent service throughout.
Product rating : All that we expected, and look forward to our next visit.

No Comment
19-Apr-2013

Superior Double

Service
Product

Service rating : We enjoyed our 3 night stay at the Broadway Hotel very much, and will be
returning soon we hope. The staff are very helpful and we enjoyed the Breakfasts
and food that we had in the Brasserie,all in all very very nice.
Product rating : The room was very nice (23) and would ask for this room again when we return!!!
It had everything we needed.

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No Comment
16-Apr-2013

Double Room

Service
Product

Service rating : We found all the staff to be very helpful and polite. We were shown to our room by one of the reception staff and received excellent service in the restaurant. We liked the character and décor of the hotel which was in keeping with the rural character of the Cotswolds.
Product rating : The room was very cosy, well presented and the bed was very comfortable. Well laid out bathroom with good powerful shower.

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No Comment
11-Apr-2013

Superior Double

Service
Product

Service rating : We were very pleased with the service, food, etc. and found the location extremely useful as we were able to browse the shops in Broadway and get to National Trust properties in the area without trouble
Product rating : It was a very comfortable room and I appreciated the Molton Brown products. Everything that I required was on hand and will hope to return to the hotel in the future

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No Comment
09-Apr-2013

Double Room

Service
Product

Service rating : This was our second stay at The Broadway and it won't be our last. From the time of booking up to our departure, everything was dealt with very promptly and professionally. We were very happy with everything; the accommodation, very comfortable bed, facilities and the food. We enjoyed an excellent evening meal and the breakfast in the morning was very good with a large choice of cereals, preserves etc. The hotel staff were very attentive and pleasant. All in all we enjoyed our brief stay very much and look forward to our next visit, possibly in July to celebrate our wedding anniversary, as we did last year.
Product rating : Our room was lovely, with views to the distant hills. The room was spotlessly clean and the bathroom was excellent; I did enjoy using the Molton Brown products - sheer luxury! The pink champagne in the room as part of the Broadway Treat was extremely pleasant, and the flowers lovely too. (I haven't eaten the chocolates yet but no doubt they will be good too!). In the evening the room (No 2) was rather cold, but we were able to warm it with the electric fire provided. The bed was extremely comfortable and all the facilities were extremely good. We wished we had booked for two nights!

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No Comment
07-Apr-2013

Superior Double

Service
Product

Service rating : Enjoyed our Easter break. Excellent & friendly service by all the staff.
Product rating : Very comfortable and clean.

No Comment
03-Apr-2013

Superior Double

Service
Product

Service rating : Food and Service very good. We mentioed to the staff the attractive tartan carpet made it difficult for we elderly to see the steps at times (not due to alcohol!)
Product rating : More drawer space would have been helpful

No Comment
03-Apr-2013

Junior Suite

Service
Product

Service rating : Very friendly staff in a welcoming comfortable atmosphere enhanced by wood fires and good local ales in the bar. Excellent breakfast!
Product rating : Suite was a little on the small side but nonetheless comfortable and clean

No Comment
30-Mar-2013

Double Room

Service
Product

Service rating : Very welcoming, helpful staff. Nice atmosphere to the whole place.
Product rating : Comfortable, cosy, quiet room.

No Comment
27-Mar-2013

Double Room

Service
Product

We have stayed at the Broadway several times and rate it as excellent. The quality of the rooms and restaurant are second to none.
Additionally, the friendliness and efficiency of the staff is first class.
Perhaps the cost of a glass of wine is somewhat higher than comparable restaurants.

No Comment
27-Mar-2013

Double Room

Service
Product

Service rating : fab room and lovely staff. also great food in brasserie.
Product rating : wasn't expecting such a cosy but luxurious room. great value for money. Four poster was a bonus as were molton brown products!

No Comment
26-Mar-2013

Twin Room

Service
Product

Service rating : great
Product rating : great

No Comment