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Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : Next day delivery brilliant.Product rating : Easy to put together, Super to cook on 100% better than our old BBQ would recommend this BBQ.
Very prompt delivery as promised, fair price.
Service was quick and efficient.
Service rating : I rang the bbq store, they were very helpful and tge deliver was brilliant. Free and next day.Product rating : Whilst I love the bbq. Its badly damaged. A securing hinge is broken on one leg. A hinge on the wind break wasnt attached and cant be attached and there are 2 big chips out of the paintwork. In bbq stores defence I havent had the time to let them know this so dont know their response. We bought for our school fair and it cooked 150 burgers and 120 sausages in 2.5 hours and was brill. Its just annoying how damaged it is.
Swift dwlivery
very good
Service rating : Did what they said on the tinProduct rating : Not used yet but fairly easy to put together and looks the part.
Service rating : first class service goods arrived very quickly after i placed my order.Product rating : the last outback cover lasted for a very long time the latest one seems to be even better quality
Service rating : Able to purchase that goods which I required, which is my requirement fulfilled.Product rating : Actually I bought it for an old Outback Charcoal Barbeque. It fits just fine. Thank you
Service rating : Well packaged and excellent delivery.Product rating : The only downside is that the Instruction manual needs to be re written as it not as precise as it could be.
Service rating : The delivery person has bad serviceProduct rating : Look good and easy to assemble it.
Product matches the description - good service!
Service rating : Exceptional service - thank youProduct rating : High quality product
Let down by the delivery company. Ordered the bbq because the company offered free next day delivery. Waited for 3 days for the bbq to be delivered and eventually at 3pm on the 3rd day the company arranged same day delivery. no compensation of any kind offered as a goodwill gesture for my time or the 20+ phone calls I had to make!
Service rating : A next day delivery was promised and sure enough the barbeque arrived at 9.15am. When I unpacked the Outback Select Trooper 2 it did not have a griddle plate so I contacted the bbq store. They had been supplied the package by Outback and it was sent onto me accordingly, but within hours of me contacting them about the problem a griddle plate had been sourced and despatched. Very impressive. Thank you BBQ store - I would definitely recommend - plus it was the best price for this barbeque anyway.Product rating : The added advantage of this one is all the top bit comes fully assembled, it is just the base to work on. Mind you, it was not as quick assembling the base as I expected, and the fold down shelves are a bit of a problem; in fact I feel as if I will have to add an extra form of support to use them extended as they do not hook in properly. But the barbeque itself works excellently, very quick to light and cooks well.
Service rating : The product arrived next day. There was a problem (missing part) but it was dealt with very quickly. Excellent telephone/email communication. First class service!!Product rating : The product itself is great, exactly what we wanted (size, function etc.) but there was a missing part which was solved swiftly by the BBQ store. Thank you!
Service rating : Very happy with the BBQ store, had a missing component when assembling the BBQ and phoned them up and they posted the item to myself within a few days......can't fault them thanks the BBQ store very muchProduct rating : Haven't used it yet but I must say from assembling the BBQ seems very well made and looks very impressive
Service rating : very quick deliveryProduct rating : BBQ took 3 hours too build
Service rating : quick shipping, accurate pictures.Product rating : the bow and arrow is unusable, its impossible for the arrow tail to clear the centrepiece of the bow and so it bounces off to the side everytime.
Woulod have been excellent if you had not insisted on me typing a comment!
Service rating : Simple website, knew what we wanted, delivery and price spot on.Product rating : Mmm, could not get the side panels on, there was no way they were going to 'drop in'. Took a good look and re aligned the brackets/screws.... hey presto....took a while (two females)got there in the end.Love it although not used as yet due to the pants English weather.
Very fast delivery. I happened to be at home when it arrived. but had been notified of the day of delivery
Service rating : Good comms.Product rating : Better than many - a good layout. I'm happy. Technical points are: over time, I expect that threads on bolts will wear hole edges = rust, hollow oval tubes of structure will probably slowly squash in with use and bolts will then need regular tightening inwards to retain structural rigidity. Extra washer required for each wheel (outer).
Service rating : The service was good, quick delivery and clear communication.Product rating : The goods were slightly damaged on both sides of the lid but we didn't notice this until after we had put the bbq together. It's nothing major and didn't feel to raise it and send the goods back.
Very good service. Thank you
