The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1251 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
14 Hour(s) ago

Borneo Family Adventure

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Service rating : Excellent holiday in Borneo and Ross our guide was superb.
Product: Excellent holiday in Borneo and Ross our guide was superb.

No Comment
21 Hour(s) ago

Viva Cuba! - Family holiday

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Service rating : Everything ran very smoothly. Given the shortness of the trip I can find nothing to criticise.
Product: Excellent guide who was great fun to be with and arranged everything superbly. She took us to some amazing restaurants we would never have found otherwise which was much appreciated.

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26 Hour(s) ago

Active Pyrenees - Family Holiday

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Service rating : THE organisation was fantastic. From the helpful admin staff through the website. to the excellent staff at hotel any guiding us.
Product: Weather was variable take at least on set of real winter clothes and some good waterproofs but the activities were awesome...

No Comment
38 Hour(s) ago

Kids in the Kasbahs

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Service rating : The company were helpful throughout the booking process and in the lead up to the holiday. The trip notes were useful and accurate. Abdu, the guide in Morocco was superb; informative, interesting, caring and fun. His enthusiastic greeting at 2am at the airport set the tone for his attitude towards us throughout the holiday. He was considerate about our needs, when our youngest son was unwell Abdu was there pouring cooling water on his neck, he really went above and beyond the call of duty. The Agadir Hotel was not really up to standard but Abdu complained on our behalf and was genuinely concerned about our comfort. He took us to fascinating areas and restaurants that, as independent travellers, we could easily have missed out on. Thank you for making it a great holiday.
Product: A really good mix of interesting scenery, learning about another culture and the all important elements of fun and beach time. The Riad Arganier D'Or was fantastic, great food, great pool and comfortable rooms. The Caverne d'Ali Baba was also really nice but the beds weren't so comfortable and it was rather noisy at night with other guests returning. The Meriem Hotel was OK, it had a nice pool and the rooms were as you would expect in a city hotel, although one really smelt of smoke. The Tagadirt in Agadir was awful, the rooms were full of rubbish on arrival, the breakfast was basically inedible and the pool was dirty. The holiday itself was well balanced with interesting, cultural elements for adults and fun time for the children. The camel ride was a great experience but the real highlight was the oasis day and the meal in the berber home, Fatima was very welcoming and seeing how other people live has taught our children a great deal.Overall this was an amazing holiday but try to use a better hotel in Agadir for future customers.

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38 Hour(s) ago

Family Sailing Italy - Amalfi Coast

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Service rating : Brochure stated 7 nights on board but when we arrived only 6 nights & had to book an extra night in a hotel.
Product: Nico our skipper was outstanding. Thoroughly enjoyed the holiday.

No Comment
47 Hour(s) ago

Elephant Paradise - Family Holiday

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Latest
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Service rating : efficient and arrangements were no hassle
Product: Excellent Guide (Richard Mendis). Great Tour with plenty of activities.
There was a hitch in the middle where we were supposed to have 2 days in Kandy in one hotel with a pool - instead we had two nights in 'alternatives' which were sub-standard and without pools - it spoilt the mid-section because of the additional bus-travel, inability to get washing done, inability to opt out of shopping (for the youngsters) and created a bad atmosphere in the group. There has been no explanation as to why the original hotel was not booked and available. There was a further hotel 'substitution' in the mountain area which was poor quality (cold) - again it felt like this was a 'make-do' hotel but it wasn't up to standard.
Other than these two hitches I really enjoyed the holiday and so did my family.

26-Aug-2014
Good except for flight info that was sent by email , both flight times were incorrect which could have been awful if I had not checked as we were getting taxis to and from airport !

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No Comment
26-Aug

Elephant Paradise - Family Holiday

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Service rating : When booking, I did not feel the telephone advisor was very knowledgable. He was helpful, however.
Product: Overall trip design was good, though could have been better balanced to include more activity in the first week. The guide was excellent and made the trip. We had several substituted hotels which were very poor; one was so cold and draughty we had to eat breakfast dressed in fleeces and coats! This hotel is unacceptable and should not be used (Oak Ray Summer Breeze Nuwara Eliya). Also, the substituted hotel in Kandy did not have a pool, which was a major disadvantage when we were expecting one. We preferred the more local hotels, even those which were quite basic, as they had more character. Had the substituted hotels been better I would have rated the trip excellent overall.

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No Comment
26-Aug

Elephant Paradise - Family Holiday

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Service rating : Good mix of people and reasonably well arranged tour. All the flights and transfers went well and the team in UK were well informed about trip when queried.
Product: VERY DISAPPOINTED to be moved to 2 different hotels on what was to be our last 2 night stopover in Kandy ESPECIALLY as there was NO SWIMMING POOL at either hotel and the first hotel was still in construction and had NO FUNCTIONING STAIRCASE on the floor we were allocated!!! definitely a health & safety issue! What was more annoying was that we had a further change to our scheduled hotel in NUWARA ELIYA which was VERY UNDER PAR and poor value for money!!! Thankfully the rest of the trip kept to the itinerary and worked out OK but the few days in one hotel were definitely missed as we spent the next 5 days 1 night in each place which was very tiring. A shame as it marred a very interesting trip.

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No Comment
25-Aug

Elephant Paradise - Family Holiday

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Service rating : did not receive confirmation that outstanding balance was paid, had to chase for tickets/final info as not received 10 days before departure. Were not informed that Perahera festival was happening during our trip (fortunately the guide had acquired enough tickets). Our guide received incorrect arrival details for us from the adventure company so we were not met and had to phone the emergency contact number several times at great expense and hang around in the airport for 1 1/2 hours with young children who had not slept.
Product: V.good trip. Guide was flexible to our needs. Many of the hotels were out of town which meant dining options were limited to the hotel restaurant which was a bit disappointing. Great mixture of activities.

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25-Aug

Tunisian Voyager

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Service rating : This rating would be higher if we had been told about the itinerary changes in advance. We did not know that we were not staying in the tent in the dessert until the day after we arrived. We had bought a sleeping bag specially for our daughter and had used a lot of our luggage allowance carrying all the sleeping bags which we then didn't need.
Product: The guide Amine was good. The itinerary was good but the journeys were very long.

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No Comment
25-Aug

Active Pyrenees - Family Holiday

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Service rating : The guides were all excellent, informative knowledgable and friendly!
Product: Exceeded all expectations! The guides were all excellent!

No Comment
25-Aug

Active Pyrenees - Family Holiday

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Service rating : Very helpful staff when booking - they had good knowledge about the holiday
Product: brilliant combination of activities we all enjoyed the week, the guides were amazing and were fabulous with the kids. The hotel really felt like a chalet and Nick and his staff were great we couldn't have asked for any more help!! Many thanks!

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No Comment
24-Aug

Tiger Trails & Taj Mahal - Family Holiday

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Service rating : The trip was very well organised and we couldn't speak too highly of our guide Badam Singh. His explanations of the sights were informative without being over-long and he was always happy to answer any questions that arose about the Indian way of life. We all came home feeling we had learned a great deal about India. Everything went like clockwork which would be an achievement in any country!
Product: Although our overall experience was extremely good we did feel that two of the 'trip highlights' were very misleading. We were disappointed to learn on booking that the Ranthambore National Park is actually closed in August and the alternative area for safari was very limited. Also three of the advertised hotels were changed - although we knew about the Taj Princess in Delhi in advance it was not until we were on the trip we discovered the two most authentic hotels (Bissau Palace and Surajgarth Fort) had been substituted - two hotels I was particularly looking forward to staying in. Hence we did not 'live like a Maharaja at a restored fortified palace'. Badam kindly organised for us to have dinner at the Bissau Palace which was some compensation. I do feel this should be made clear in the trip overview as it was apparently not a last minute change. It would also be very helpful if the trip notes could be expanded to include seasonal variations. For example we were very glad we had ignored the recommendation to take hat, gloves, coat and scarves for the safari!

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No Comment
24-Aug

Active Turkey - Family Holiday

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Service rating : Most staff excellent and very informative and professional.
Only exception was the guy I spoke to when double checking prices with early booking discount. Told me I was getting a great deal and that if I wanted the price to be explained to me, he might not give me the discount that was being offered???? He wasn't making a joke either.
Product: Great Holiday, lovely time and Kas is beautiful, but very poor hotel choice in Kas. Think it bases itself on Faulty Towers.

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24-Aug

Active Pyrenees - Family Holiday

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Latest
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Service rating : Wonderful holiday had by all. Your descriptions of the hotel were accurate and things were well organised. Thank you��
Product: Thank you to all the lovely people in Andorra for making our holiday so memorable. The hotel was basic as described, but the service and attention to detail was top class. Vegetarian food was excellent, especially Sam's tapas! Our son is autistic and the patience shown by the instructors was impressive. We were so proud when he rode down the mountain. Thank you so much we loved Andorra and its wonderfully friendly people.��

24-Aug-2014
Very pleased with the company. We would have liked to have our boarding passes emailed as it would have stopped us worrying. Everything was fine at the airport though. Thank you for a wonderful holiday. We are looking to see what else you do!

24-Aug-2014
Very pleased with the company. We would have liked to have our boarding passes emailed as it would have stopped us worrying. Everything was fine at the airport though. Thank you for a wonderful holiday. We are looking to see what else you do!

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No Comment
23-Aug

Active Pyrenees - Family Holiday

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Service rating : Great people and brilliantly organised.
Product: We all had a fantastic time. The activities were perfectly suited to adults and children alike.

No Comment
23-Aug

Kruger & Beyond

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Service rating : Although there were lots of good parts to the holiday, it has ultimately left me feeling dissatisfied and that good opportunities for learning and understanding were lost. I felt that maybe we had fallen between stools with the merger of the companies - as we booked with Family Adventure Company and not told anything about a potential merger - but it was really an Intrepid trip e.g. Intrepid guides.
Product: The guides were lovely people but we were not talked to at all properly about the areas we visited - this was not really a guided tour. I want to be positive and so here are some suggestions -
1. A microphone at front of bus for guides - when they did actually say something, only one or two people could hear them. A microphone is invaluable.
2. The guides must go to the places in advance and check them out and plan what they want to say about them - it became clear that the guides had never even visited most of the locations we went to....somewhat outrageous in my view and especially given how much money we had paid. I came away from the trip knowing virtually no more about South Africa than before I left.
3. Less travelling on the bus please! We must have spent at least 80% of the entire trip on the coach - clearly not acceptable and especially when not being told anything much about the areas travelling through. It would have been better to focus on one or two locations and explore them properly.
4. Please try to involve the teenagers in debate! - although teens got on well and enjoyed each other's company, they did not really learn much either - some thought needs to go in to how to engage the teenagers in discussion - some prior preparation imperative in working out the key issues of the country - there was lots of political and social fascination, which just went unaddressed. What a shame! The kids might as well have been in Blackpool....perhaps.
I think this tour needs a lot of work on it to turn it in to a tour - it is not enough just to drive people around. Hope this is not too critical, but intention to help you improve because I was very disappointed. Any chance of a partial refund?

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No Comment
22-Aug

Western Discovery

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Service rating : On the whole good. Could have done better by sending final joining instructions sooner - and when they arrived they did not actually state what time the tour was starting, which was pretty crucial given that we had only arrived late the previous evening.
Product: Tour was excellent, particularly the leader. The tour bus was a bit cramped during long drives.

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No Comment
21-Aug

Journey to the Lost City - Family Holiday

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Service rating : This was our second holiday booked through the Adventure Company. Once again, we were extremely satisfied with the booking process and the range of family friendly tours.
Product: Thoroughly enjoyable and interesting. We loved the wide variety of activities, the history and the peace of mind knowing that we were being looked after by a great guide. I would highly recommend this trip.

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No Comment
21-Aug

Active Pyrenees - Family Holiday

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Service rating : Adventure Company were brilliant, friendly, efficient, easy to book, very informative in advance of our trip.
Product: Excellent holiday, well organised...guides were brilliant, friendly and informative. First time we have been on an active holiday and don't think it will be the last. Definitely recommend for families. My wife was 5 months pregnant and not able to participate in all of the activities. This was not a problem to the guides, they researched what my wife would be able to do in advance and were very accommodating and supportive. Fantastic holiday!!

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No Comment
21-Aug

Good Morning Vietnam! - Family Holiday

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Service rating : Comunication and booking was straight forward. Website navigable but needs a little tweaking to make it a bit more user friendly.
Product: A fantastic trip. Intrepid guide was knowledgable and made us all welcome. Itinerary was perfect but less so the accommodation in Saigon. Consider changing from Victory Hotel, location great but we ended up with a poor room. Probably more to do with trying to accomodate three of us in room, which is not a hotels norm. Hoi An hotel was wonderful - a great choice, Hanoi and Hue hotels so so. You need to update your notes about the trip - they are outdated and some information is misleading.

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No Comment
19-Aug

Spirit of the Incas

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Service rating : Booking your was very straightforward
Extremely helpful staff
Product: Fantastic trip - extremely well organised
Tour guide was excellent
Wonderful itinerary
Superlative in every way

No Comment
17-Aug

Land of Smiles

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Service rating : I booked last minute and was supported effectively to ensure that any pre adventure nerves were not an issue.
Product: Amazing experience!

No Comment
17-Aug

Teens on the Trail

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Service rating : A good company... just a small niggle. After paying the amount off for the holiday, I did ask for some confirmation. I had to chase you up on that.
Product: We had a great time.

No Comment
17-Aug

Tunisian Voyager

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Service rating : Our guide was friendly and very helpful.
Product: However, we would have appreciated you letting us know that the itinery had been changed quite significantly. We understand that you had our safety at heart and were following government warnings but these warnings have been in place for many months - before we booked, in fact.

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