The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1303 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
20-Jul-2014

Kilimanjaro - Rongai Route

Service
Product

Service rating : Everything for our trip was planned to perfection, the accommodation was amazing and the booking and planning was easy.
Product: An amazing trip. The guides and porters where helpful, friendly and there whenever you had a problem. We did the Rongai Route and this was hard work but soooo worth it for the views and just the feeling of being above the clouds not to mention the amazing plants and landscape.

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No Comment
07-Jun-2014

Kilimanjaro - Rongai Route

Service
Product

Service rating : Exclellent
Product: The kit list sent by Adventure Company was wrong. It said quite clearly that no mattress was required, because they would be supplied. This is incorrect. There were no mattresses supplied, and we had to borrow thin mats from the stores at the hotel to cope. Also the kit list said "gloves" it should read "Mittens". Gloves were useless.

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23-Jan-2014

Kilimanjaro - Rongai Route

Service
Product

Service rating : The communication between The Adventure Company and Tropical Trails in Tanzania was very poor when organising our extension to Zanzibar.
Product: The experience was brilliant, thanks to the guides and porters who made our experience fun and worthwhile!

No Comment
20-Jan-2014

Kilimanjaro - Rongai Route

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Latest
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dipite a phone call from my wife as to were we booked on an extension of the hoiladay, ( which the oppearator was very rude.) information was not given to us. and at the end of the treck we were told that the extension had not been booked and we were told that we were going home not going to zanibar? no appolagy was given?

20-Jan-2014
we were also left all day at a small airport droped off at 10 am and the flight was are17:50 the tour company had been informed but they still left festering all day in an airport

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05-Jan-2014

Kilimanjaro - Rongai Route

Service
Product

Service rating : This is my second trip with the Adventure Co and once again I enjoyed a great trip
Product: An incredible adventure and a massive life time achievement to reach Uhuru Peak.
Perhaps some more emphasis should be stressed to the customers regarding training for this arduous trek. ( maybe a suggested training plan ) Where as I had no problems with the trek personally there were some members of the group who had not prepared sufficiently and may benefit from training advice. This was also commented on by some of the guides who did a great job in getting every one to the top but had commented that alot of people who take on this challenge are often under prepared.

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No Comment
03-Oct-2013

Kilimanjaro - Rongai Route

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Product

Service rating : Overall very good. We had some problems which were dealt with
Product: Local guides were fantastic. Amazing experince, cannot fault it.

No Comment
28-Sep-2013

Kilimanjaro - Rongai Route

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Product

Service rating : It feels like the Adventure Co. are purely brokers and add no extra value over taking money and organising the basic logistics.
Product: the was excellent purely because of the local guides and porters. They were brilliant.

No Comment
03-Sep-2013

Kilimanjaro - Rongai Route

Service
Product

Service rating : well informed customer services - big thank you to Andrew for answering my lots and lots of questions :)
Product: It was the most amazing trip!! so well organised

No Comment
03-Sep-2013

Kilimanjaro - Rongai Route

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Product

The only criticism I have for our trip is that we weren't allocated seats together on our flights even though we booked in plenty of time. The staff in Tanzania were excellent although I did feel that the way we were expected to tip a specific way was not good at all, our head guide even tried telling us what we were supposed to do. I am quite happy to give more detail on this should anybody wish to discuss it with me. Apart from that, the experience was fantastic!! Well done!

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No Comment
01-Sep-2013

Kilimanjaro - Rongai Route

Service
Product

Service rating : Wonderful support before & after, I would like to mention I never received any luggage labels as I have trips & when we left belongings @ hotel not needed on trip b4 we have been supplied with bags which we weren't this time either.
The hotel we stayed in at the end of our trip although was lovely had no hot water & shower kept stop / starting & after camping 6 nites thats not really what you want when you have been dreaming of lovely hot shower.
Other than these things it was fab!
Product: I think you need to stress more the physical endurance of this trip & also highlight the clothing required for the submit night as a few of our party had not bought enough subtle warm clothing.

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01-Aug-2013

Kilimanjaro - Rongai Route

Service
Product

Service rating : We were met by our guides from the moment we landed in Tanzania,and helped, advised throughout the trip! Fantastic service!
Product: Best route you could ever do! Saw no one whilst walking except out porers passing ofus of course! Felt like we were the only ones on the mountain! Amazing

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No Comment
06-Jul-2013

Kilimanjaro - Rongai Route

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Latest
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Service rating : Good service although information relevant to the trip was posted on the website days before my trip. Would have been better if sent to travellers via email.
Product: Amazing trip, amazing guides and porters!

06-Jul-2013
Forgot to mention, Ethiopian airlines very poor! Rude staff, flight delay with no explanation.

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No Comment
06-Jul-2013

Kilimanjaro - Rongai Route

Service
Product

Service rating : The adventure company were helpful and responding quickly to any questions we had. However they did not send out information they said they would unless they were asked. The use of ethiopian airlines was not a positive experience. I felt as though we were well informed with our itinerary. I would use the adventure again.
Product: Fantastic experience on the Rongai route! Greta route- glad we chose that one. Guides and porters were exceptional! Ramson, Mike, Amos and Emanuel were brilliant at what they did and great fun to be with. Fantastic experience !

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No Comment
10-Jun-2013

Kilimanjaro - Rongai Route

Service
Product

Service rating : Really pleased with the trip, and the partnership with Tropical Trails is brilliant. The guides and porters were exceptional and really made the trip.

Details from The Adventure Company prior to the trip could have been clearer - my friend and I both asked the same questions (we had separate bookings) but got different answers! Thankfully eventually cleared up but confusing at the time.
Product: Great route, and great timing to do it - start of the season meant it wasn't busy and toilets were much better than expected. Great to do different routes up and down - saw so much more.

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No Comment
23-Feb-2013

Kilimanjaro - Rongai Route

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Product

Service rating : first time using this company, answered all of my questions, couldn't fault the service would differently travel with this company again and recommend them to others
Product: fantastic trip, especially as this was my my first time travelling alone, worth the money was well looked after

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22-Jan-2013

Kilimanjaro - Rongai Route

Service
Product

Service rating : Arrangements were fully met with no hassle and a superb service.
Product: amazing experience I will remember forever. All staff were excellent whether they be guides,cook or porters, they really work as a team to give you the very best and help you achieve your dream. Very emotional as we reached Uhuru peak on my late father's birthday. Thank you to everyone involved.

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No Comment
20-Jan-2013

Kilimanjaro - Rongai Route

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Product

Service rating : Good Company to deal with. The final itinary could have been laid out in an easier to understand format but other than that everything was extremely well sorted.
Product: Great itinary with exceptionally good guides/porters who were with us to make sure we succeeded.

No Comment