The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1178 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
31-Mar-2014

South Morocco Discovery

Service
Product

Mustafa our guide was the best! Lovely, kind and patient man as well as informative & always went that extra mile to make my trip special! He even carried my jacket on our trek in the mountains as he knew I would get cold.

No Comment
03-Mar-2014

South Morocco Discovery

Service
Product

Service rating : Great company, very organised, detailed trip notes.
Product: Our tour guide Samir was an absolute legend and a brilliant representative of his country. We were shown a real Morocco, and didn't feel like a herd of sheep on and off a bus. It was fantastic!

No Comment
10-Feb-2014

South Morocco Discovery

Service
Product

Service rating : very helpful when booking.
Product: Abdou, the guide was really helpful,good fun and informative.

No Comment
13-Nov-2013

South Morocco Discovery

Service
Product

Service rating : flights booked through them arrived at 11.15 pm therefore arrived at hotel at 12.15 past midnight so too late for tour guide briefing. Nobody at airport to collect when pickup booked. On arrival at hotel they could not find my booking straight away so I was not shown to my room until 1.15am! On last day flight booked so early that I had to leave for airport at 6.30 so did not get included breakfast. Based on both these points what was advertised as a 10 day holiday meant I only got an 8 day holiday. I have written a complaint to the company and await the outcome
Product: the tour itself via Intrepid was excellent. The tour guide, Yousseff, was excellent. He was very knowledgeable and made sure everything went smoothly. The driver Abdul, although he did not speak much English joined in and helped make us all feel like one big family. Will definitely book through Intrepid again but not sure about Adventure Company- this depends on how they deal with my complaint

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No Comment
30-Sep-2013

South Morocco Discovery

Service
Product

Service rating : This trip was the 4th with Adventure Company,
always a satisfied customer - am now saving for next year!
Product: Was really pleased with the choice I made considering there was the option of 9 to Morocco! A very diverse trip, Mohamed was an excellent guide, just had a great time!!

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06-May-2013

South Morocco Discovery

Service
Product

Service rating : Excellent efficient friendly service
Product: Great trip very informative without being just boring facts. Guide (Yahya Bouziti) was fantastic very informed and easy to understand and great fun too, he tailored his commentary and details of the trip to suit the group, please pass on this compliment to Intrepid

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No Comment
27-Apr-2013

South Morocco Discovery

Service
Product

Service rating : Brilliant Customer Service throughout the whole of our booking. Staff on the phone were helpful, polite and knowledgeable. We had an issue where our original itinery was cancelled and we were booked onto another, we spoke to the customer service manager who was more than happy to sort out the new booking. Keep it up Adventure Company!
Product: WOW! What an amazing tour and amazing country!
Our trip was taken with Intrepid Travel. We only had a couple of glitches. Prior to departing we saw that the welcome meeting was at 6pm on the Saturday. The Adventure Company said this wasn't a problem as we would be left info at the reception of the hotel. On arrival at the hotel (our flight didn't arrive while 10:30 pm) there was no message left for us regarding what time we need to meet in the morning. We ended up getting up very early and spoke to other guests at breakfast who advised us on what time we need to be ready.

This was the only glitch everything else was amazing!!

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No Comment
26-Mar-2013

South Morocco Discovery

Service
Product

Service rating : no problems good communication when information needed
Product: good value and varied trip ,a little to much road time but this is unavoidable to cover key sites

No Comment
25-Feb-2013

South Morocco Discovery

Service
Product

Service rating : Good. Obviously we were with Intrepid rather than Adventure so really only did the booking with Adventure. It would be really nice to have some feedback on what the future is for Adventure Company
Product: Excellent trip. A few niggles. Mini bus had awful visibility - no good for long journeys with spectacular scenery. Also tipping - on previous trips the guide has collected tips at beginning of trip rather than asking each time. The first option is much easier.

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