The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1266 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
07-Jun-2014

Saharan Sands - Family holiday

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Service rating : Good information prior to departure. Excellent guide and we'll planned trip
Product: Quite a bit of travelling in minibus but guide made sure broken up with plenty of interesting stops. Would have saved a bit of expense if we had known, given the time of year we were travelling, that we didn't need to bring 3season sleeping bags

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04-May-2014

Saharan Sands - Family holiday

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Service rating : We booked late and had to make special arrangements for flights before and after the trip. The advice and support we received was excellent. It helped us to identify exactly what we needed to do and indeed did some of the work for us. Actually, what was arranged made the holiday even better. It was really refreshing, as well as helpful, to deal with people who proactively assisted our plans and who clearly knew what they were doing. Everything from the brochure, through the booking process to the actual conduct of the holiday was excellent. When we got home, we all looked at each other and asked ourselves two questions: "why haven't we done that before?" and "When are we doing that again?"
Product: We selected the Saharan Sands family Holiday at the last minute and we chose it because it seemed best to suit our needs. We arrived a day ahead of the rest of the group and had a very nice introduction to the exceptional quality of Moroccan hospitality in a really nice, intimate, friendly hotel. As soon as we met Youssef, our guide for the tour, things just got better and kept getting better as time went on. The Itinerary and choice of locations to visit, stay in and dine at was really good. The cuisine we sampled was inspiring and the hospitality we encountered everywhere was humbling. Our stay at the Jardins de Tazzarine was sublime. The best aspect, though, was undoubtedly Youssef. He had an instinctive understanding of people; group dynamics and especially children. This, coupled with his exceptional cultural understanding and his clear pride in and knowledge of Morocco, made the whole trip seem not like several families and a guide on a tour but like one great big family on a fun-filled holiday. Nothing was too much trouble for him. He knew just when to take the kids off to play when the adults needed some space. He had a ready answer for every question. He could seamlessly adjust his topic of conversation from historical, cultural and philosophical to anything any of the kids happened to ask about or say, according to who was chatting to him. As soon as they met him, he had the children eating out of his hands: we all called him the Pied Piper of Marrakech! Our son was the youngest in the group and on the camel safari, when he was clearly terrified of the camels, Youssef instinctively knew how to make a terrifying prospect into an experience of a lifetime. He rode with our son and they spent the whole trek - out and back - chatting incessantly: they had the best time of all of us, it seemed. It would be fair to say that having a guide of the sensitivity, intelligence, cultural awareness and friendliness of Youssef, not to mention his outstanding English, made our holiday doubly enjoyable. Our son was just so buoyed by his effect on him and all the children that we couldn't but enjoy ourselves: happy child; happy parents. Youissef knew that and made sure that it applied to all of us. The only down-side was saying goodbye and leaving! It was like saying farewell to a close family member and after all the highs we had enjoyed over the preceding week, it was desperately hard to part.
Our holiday was pure magic from arrival to departure. And Youssef.......among all the outstanding experiences Morocco had to offer, he was the real star.

04-May-2014
Service rating : The company offers a really appealing range of family holidays. The support service was really personable and helpful.
Product: We have made extensive comment which makes it clear that we had a fantastic holiday. It was everything we wanted it to be and more. Again, we can't say enough positive things about Youssef, our guide. He was the difference between a what looked like potentially great holiday and what was in practice a fantastic experience that our son will remember forever. We can't say enough positive things about him. Whatever ways the company has of recognizing and rewarding excellence, apply them to Youssef Laamimi. Nuture him. Develop him. Reward him. He is really responsible for how the Company is to be judged because of his influence on the actual enjoyment of the holiday. He made it for us.

04-May-2014
Service rating : The company offers a really appealing range of family holidays. The support service was really personable and helpful.
Product: We have made extensive comment which makes it clear that we had a fantastic holiday. It was everything we wanted it to be and more. Again, we can't say enough positive things about Youssef, our guide. He was the difference between a what looked like potentially great holiday and what was in practice a fantastic experience that our son will remember forever. We can't say enough positive things about him. Whatever ways the company has of recognizing and rewarding excellence, apply them to Youssef Laamimi. Nuture him. Develop him. Reward him. He is really responsible for how the Company is to be judged because of his influence on the actual enjoyment of the holiday. He made it for us.

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28-Apr-2014

Saharan Sands - Family holiday

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Service rating : Perfectly organised with no hiccups.
Product: An outstanding holiday with an outstanding guide, Abdelluh, who understood the needs of the group. We could have coped with a bit more 'adventure' the camp at Tazzarine and in the dessert were more luxurious than we anticipated. The family at Tazzarine were amazing the best food we ate in the two weeks we were in Morocco. I would definitely look to book another holiday in the future.

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21-Apr-2014

Saharan Sands - Family holiday

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Service rating : The organisation of the holiday was well thought out, especially when having children with you
Product: The holiday we had was great for families with all ages of children. The sites we saw were unbelievable and Morocco is such a friendly country to visit .All accommodation was good but the highlight was staying with the family run site when in the Sahara .Great food and a very warm welcome .Our guild (Youssef loamimi) was fantastic, without him our holiday would of not been so relaxing. He entertained the children all the time which gave us time to take in the sites. The children loved spending time with him too. People reading this and thinking of going on this holiday please go you will not regret it.
Thank you again this holiday will stay with us for a very long time.

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16-Apr-2014

Saharan Sands - Family holiday

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Service rating : No issues. All ran smoothly.
Product: Very we'll organised. Excellent tour leader. Wonderful adventure in the desert, great accommodation, food, camels

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01-Mar-2014

Saharan Sands - Family holiday

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Service rating : Great service, except that we asked for sleeping bag hire on the phone in the UK, and this message was not relayed to Morocco. Turned out fine in the end, but maybe UK office should suggest written confirmation, etc.
Product: Absolutely brilliant holiday. Very competent guide - Abdul. Particularly enjoyed the camping in the Sahara and the stay at Said's berber house/campsite in Tazzarine. Said's hospitality was outstanding, and his food was truly 5 star!

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01-Mar-2014

Saharan Sands - Family holiday

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Service rating : Info from the company in the form of trip notes was good and assistance on the phone was very polite and friendly although in future i wont book early as we were penalised and paid a lot more than others for planning ahead. Overall a great experience and i would use the company again.
Product: Tour guide abdul made this holiday safe and enjoyable. Les jardin de tazzerine was outstanding as a base with exceptional food and hospitality. So good i felt obliged to review on Trip Advisor. Camel tour was authentic and the desert camping well managed and professionally executed. The food was amazing. We really enjoyed every second of it.

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21-Nov-2013

Saharan Sands - Family holiday

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Service rating : Booking process was very easy and staff appeared to be up to date & informed
Product: Fantastic holiday and so many wonderful memories created.
The only downside was travelling independently and arriving at the first hotel only to be told we weren't staying there. Certainly added to the adventure! All accommodation had been changed, we were advised for the better :-) but it would have been nice to have known this prior to leaving on our travels!

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14-Nov-2013

Saharan Sands - Family holiday

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Service rating : no problems. Would recommend this company
Product: A great adventure holiday enjoyed by both adults and children. A lot of time spent i the minibus travelling but well worth it. Children loved camping and camel riding and the souks of Marrakesh. Would recommend to all

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13-Nov-2013

Saharan Sands - Family holiday

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Service rating : We thought the overall holiday was very good. Our guide was friendly and very good with the children. On one of the nights he shared some of the history of Morrocco which was very informative and interesting. He tried very hard to accomodate all requests and was attentive most of the time.
However, at times it did seem that the holiday did not live up to some of the promises made in the brochure. The 2nd and 4th nights, which had promised to be camping in a Bedouin-style fixed camp was not that at all but a compound where all the adults were in proper bedrooms, inside a house! The first camel ride was only an hour long, which was hardly any time at all, especially as then we just spent the afternoon hanging out in the dersert filling time. The indication in the brochure was that the evening in the desert camp would be one of being entertained with singing by the camel drivers - actually we didn't see them at all, they stayed in the background, our guide served the meal, and as soon as we finished eating it was lights out! The driving on day 5 was much more than just 4 hours, even taking into account that some of the younger children in the group were travel sick, causing us to have to pull over for them at times. (As this is a holiday of strangers travelling together, it would be good to ensure that everyone is aware of how much travelling is involved and recommend that travel sickness tablets are taken. To have an extended journey time when people you don't know have travel sick kids, it is frustrating). The guided tour of Marrakech was a waste of time, taking us to a palace, where minimal information was shared, and then to a tourist gift shop, one assumes owned by a family member of his! If we had realised how uninformative the guide would be, we would have used the 2 hours to explore independently and seem a lot more. Lastly, we were VERY annoyed that our guide had not arranged for us to be checked onto our flight home on line, in advance, as when we got to the airport the airline company allocated us seats which were not together. We had seats where our 9 year old and 12 year old were sitting on their own! As we were one of the first in the queue to check in, we asked for the airline to change our seats, only to be told that they couldn't as other people had booked their seats in advance and we had to have whatever seats were left. Very unsatisfactory.
Product: Comments as above.

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13-Nov-2013

Saharan Sands - Family holiday

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Service rating : As our first holiday of this type we were a little apprehensive but we needn't have worried. The local agent, Rachid, was an immediate hit with our children and the rest of the parties. We're already looking at where to go next and would have no issue with selecting to use The Adventure Company again.
Product: The itinerary was full on but not so much so we felt rushed or that we missed out on anything. The accommodation, whilst basic in the desert, was part of the adventure and our trip was something we will remember for a long time.

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13-Nov-2013

Saharan Sands - Family holiday

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Service rating : The company and service I received was excellent, providing help and advice right up to the last minute.
Product: This was one of our best family holidays ever. My partner would have liked a few more options for trips in the quieter down times, but other than that we could not fault the holiday.

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13-Nov-2013

Saharan Sands - Family holiday

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Service rating : Well organised
Product: Good fun, nice group, good family adventure

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