The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1303 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
23-Aug-2014

Kruger & Beyond

Service
Product

Service rating : Although there were lots of good parts to the holiday, it has ultimately left me feeling dissatisfied and that good opportunities for learning and understanding were lost. I felt that maybe we had fallen between stools with the merger of the companies - as we booked with Family Adventure Company and not told anything about a potential merger - but it was really an Intrepid trip e.g. Intrepid guides.
Product: The guides were lovely people but we were not talked to at all properly about the areas we visited - this was not really a guided tour. I want to be positive and so here are some suggestions -
1. A microphone at front of bus for guides - when they did actually say something, only one or two people could hear them. A microphone is invaluable.
2. The guides must go to the places in advance and check them out and plan what they want to say about them - it became clear that the guides had never even visited most of the locations we went to....somewhat outrageous in my view and especially given how much money we had paid. I came away from the trip knowing virtually no more about South Africa than before I left.
3. Less travelling on the bus please! We must have spent at least 80% of the entire trip on the coach - clearly not acceptable and especially when not being told anything much about the areas travelling through. It would have been better to focus on one or two locations and explore them properly.
4. Please try to involve the teenagers in debate! - although teens got on well and enjoyed each other's company, they did not really learn much either - some thought needs to go in to how to engage the teenagers in discussion - some prior preparation imperative in working out the key issues of the country - there was lots of political and social fascination, which just went unaddressed. What a shame! The kids might as well have been in Blackpool....perhaps.
I think this tour needs a lot of work on it to turn it in to a tour - it is not enough just to drive people around. Hope this is not too critical, but intention to help you improve because I was very disappointed. Any chance of a partial refund?

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No Comment
02-Aug-2014

Kruger & Beyond

Service
Product

Service rating : No problems making booking or follow up.
Product: In this trip you stay two days at several locations: a lake ecosystem near Mozabique, a Swaziland game reserve, the Kruger park and the Blyde river canyon. All were good. Our guide (Simba) and driver (Colin) were great. The kids enjoyed camping, which you do for about half the time. It was very good to do it all with another family. The kids said it was the best holiday ever, the sights and game were all that could be expected and it also opened their eyes a bit (starting with a Bicycle tour of Soweto). Your money goes a long way in SA. If you book well in advance you can get your own flights for less which reduces the cost to something more reasonable. July was good time to go - not too hot, few mosquitoes. Highlights:- Hlane park at sunset watching the watering hole and seeing Rhino, Hippo, Zebras, Impala etc etc just saunter by. Paintball and rafting on the last day. Recommend, for that big holiday experience to remember.

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No Comment
27-Aug-2013

Kruger & Beyond

Service
Product

Service rating : Administration wasn't as good as other companies I have been with
Product: A lot of driving. the trip to kosi bay was nce but not worth the drive there and back. Range of activities offered was not as advertised.

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Thank you for the feedback, we believe Kosi bay deserves its place on the itinerary for the traditional fishing methods, the chance of seeing turtles and its isolated white sand beaches. We have however enhanced the activities available here and we stay at a fantastic tented camp and community development project which provides a great all round African experience.

Tim Winkworth
Family Adventures Brand Manager
22-Aug-2013

Kruger & Beyond

Service
Product

Service rating : Previous experience of holidaying with the adventure company has been excellent.
Product: The vehicle for the safari was not suitable and resulted in 14 people trying to view the animals, take photos and videos through 2 small windows. This was especially disappointing for me given that I am a photographer and had specifically made enquiries about being able to take photos whilst on safari before we booked. We were advised that the vehicles used for safari would be suitable for this. We did try to take it in turns at the window but often the driver was revving the engine and rolling forward before everyone had their turn.
The driving felt unsafe with the driver frequently on his mobile, drinking or eating whilst driving and we had a few near misses.
Had we known this beforehand we would not have booked.

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For 2014 we have enhanced the game viewing and this trip now includes a full day game drive in Kruger national park in A 4 x 4 Safari vehicle ensuring that every passenger has unobstructed views for the wildlife viewing.

We are very concerned to hear about the behaviour of the driver – and have re-iterated the expected behaviour and minimum standards required on all of our trips.

Tim Winkworth
Family Adventures Brand Manager