The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1222 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
9 Hour(s) ago

Best of Vietnam & Cambodia

Service
Product

Service rating : We have used The Adventure Company twice and each time we had an outstanding holiday.
Product: Intrepid were wonderful. Our guides in Vietnam and Cambodia were brilliant. They looked after us so well and really gave us an insight into their culture, history , food and entertainment. Every need was anticipated well. Can't recommend them highly enough .

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17-Aug

Best of Vietnam & Cambodia

Service
Product

Service rating : All calls were dealt with in a helpful way, all advice was most useful.
Product: A very full on holiday, most activities started between 7:30/8:30 in the morning.
I did take some Dollars and GBP, not all banks would change GBP, ATM's in every location so used them. All the hotels had a laundry service so could have reduce the number of cloths taken.
A very enjoyable holiday.

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12-May-2014

Best of Vietnam & Cambodia

Service
Product

Service rating : The tour was very good. The trip to Battanbang and subsequent long bus trip from Battanbang to Bangkok was unnecessary and should be removed from the trip.
Product: Trip to Phnom Penh and Siem Riep/Angkor Wat were very good.

Had very bad experience at Cambodia/Thailand border. There was major overcrowding at customs, we were 4 hours in the queue. There was a lot of pushing, people were getting angry, it was a very scary situation. One member of our group nearly fainted, some were very upset.
I know you have no control over the board/customs situation but I feel the whole bus journey from Battanbang to Bangkok is unnecessary. There is nothing of great interest to see in Battanbang. The bus journey is very bumpy and uncomfortable. I feel the bus journey should be replaced with a flight, perhaps from Siem Reap to Bangkok, this would also allow an extra day in Siem Reap and more opportunity to spend in Angkor Wat.

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15-Apr-2014

Best of Vietnam & Cambodia

Service
Product

Service rating : Making it clearer that this trip was 2 individual tours combined would have been helpful - the literature mentioned different guides, but that was it.
Product: The accommodation in Siem Reap, Battambong and Thailand was very poor - we had to complain about Siem Reap as it really was awful.

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04-Apr-2014

Best of Vietnam & Cambodia

Service
Product

Once the booking was made there was no contact. A courteous phone call confirming details would have been appreciated.

No Comment
19-Mar-2014

Best of Vietnam & Cambodia

Service
Product

Service rating : The booking process was good and staff were very helpful, but once we had booked, we found that if we had queries The Adventure Company were not that quick on coming back. We also asked for seats to be booked on the plane which we did not get (in fact we struggled to get two together) and I had to email them from Vietnam to make sure we got the seats we wanted on the way back, which was a bit of a hassle. Also we thought it would be a good idea if insurance details, next of kin details etc were collected in advance by The Adventure Company and given to the tour leaders. It took quite a while to give them to the leader at the beginning of the tour and then again to have to give them to the Cambodian tour leader.
Product: Vietnam was excellent and the trip was very well planned. I think the Cambodia bit of the trip was too long. There was nothing really to see in Battambang and the journey there could have been better spent flying from Sien Reap to Bangkok and having an extra day there as opposed to just one evening. Overall though, we really enjoyed it.

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19-Mar-2014

Best of Vietnam & Cambodia

Service
Product
Latest
Service
Product

Generally good. To save time when group meets ensure that adventure company has all client details with regards to passport number and insurance details. This will save a lot of time at start of trip . As a result time can be spent talking about the holiday and not filling in forms.

19-Mar-2014
Generally both trips were good. I think that client details with regards to passport info, travel insurance and next of kin should be collected from the company before people travel. This will save time at start of trip.

03-May-2014
VERY GOOD

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15-Mar-2014

Best of Vietnam & Cambodia

Service
Product

Service rating : Very efficient at booking trip. A bit more after sales attention would have been nice, (trip notes posted to me, a quick call to tell me size of group, confirm flights, check I had my visa, etc.)
Product: Really good experience. Good variety. A lot of travelling but a lot seen!

No Comment
02-Mar-2014

Best of Vietnam & Cambodia

Service
Product

Service rating : All activities were well planned and our guides were well informed.
Most hotels were of the appropriate standard and apart from the overnight train all rooms were clean
Product: We thoroughly enjoyed holiday and our first guide, Bien, in Vietnam was wonderful. Our second guide JB in Cambodia was not!!!!
There were 4 couples on this trip and 8 singletons, mainly women. I know he tried to take money from 4 of them during the week. One lady lent him $60 as he wanted to buy something for his wife and she had to ask for it back some days later, Another had to ask for her refund on a cancelled trip some days later. A third one's refund for a cancelled trip was $20 short and a forth lady never received the $5 he owed her.
The whole group knew about what he was doing and he was obviously targeting vulnerable women.
Apart from that the Cambodian experience was good.

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22-Dec-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : All went smoothly. no hitches or problems.
Product: Loved it! Tour Guides were brilliant. New there stuff! And were entertaining and attentive. Had a great adventure. Thank You!

No Comment
30-Nov-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : Enjoy their type of holidays
Product: Varied, interesting, and exciting

No Comment
06-Nov-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : Always very happy to speak with me while on the phone. Never had any problems when booking or receiving information.
Product: Thoroughly enjoyed this holiday. It was quite tiring but this is worthwhile. The Countries are fantastic, the guides on our tours where always helpful and constantly encouraged you to try new things. Brilliant.

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01-Nov-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : excellent holiday once again, have used Adventure 5 times and will do so again.
Product: excellent trip with good guides, took in all the interesting places to visit

No Comment
29-Oct-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : Very well organised. Helpful when booking holiday. Friendly staff. knowledgeable and good advice
Product: Amazing experience. Well organised, lots of variety. Got to interact with local people. Small groups -bonus. And responsible travel ethic is important to us. Definately will recommend and can't wait to book another adventure as soon as possible.

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29-Oct-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : After getting your money, not too quick with information updates when getting near to holiday, but overall good service.
Product: Fantastic holiday but Adventure Company itinerary is a bit different from the Intrepid holiday that we went on.

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11-Sep-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : Just a middle-man selling Intrepid trips. I only realised I was on an intrepid trip when I arrived at the first hotel!
Product: Intrepid organised an excellent trip.

No Comment
09-Sep-2013

Best of Vietnam & Cambodia

Service
Product

Service rating : Good
Product: Our guides, Bao in Vietnam and Keasar in Cambodia were informative, enthusiastic, professional and friendly and ensured that we had a great time.

No Comment