The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1291 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
31-Aug-2014

Good Morning Vietnam! - Family Holiday

Service
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very good

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21-Aug-2014

Good Morning Vietnam! - Family Holiday

Service
Product

Service rating : Comunication and booking was straight forward. Website navigable but needs a little tweaking to make it a bit more user friendly.
Product: A fantastic trip. Intrepid guide was knowledgable and made us all welcome. Itinerary was perfect but less so the accommodation in Saigon. Consider changing from Victory Hotel, location great but we ended up with a poor room. Probably more to do with trying to accomodate three of us in room, which is not a hotels norm. Hoi An hotel was wonderful - a great choice, Hanoi and Hue hotels so so. You need to update your notes about the trip - they are outdated and some information is misleading.

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14-Aug-2014

Good Morning Vietnam! - Family Holiday

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Service rating : Always helpful and informative whenever we called the office.
Product: Fantastic trip.

No Comment
08-May-2014

Good Morning Vietnam! - Family Holiday

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Service rating : Great company to deal with. Any questions prior to departure were swiftly answered.
Product: 1st class holiday made even better by our wonderful guide.

No Comment
24-Apr-2014

Good Morning Vietnam! - Family Holiday

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Service rating : A few difficulties whilst booking/ since I had a fairly new member of staff who found new costs after we thought we had finalised the price, including having to find alternative flights. The information we were given about the other families on the trip was completely wrong - don't understand why since the other families booked before us and this heavily influenced our decision to book with this company.
Product: The other families really made the trip. Too many optional expenses, particularly in later stages of trip, too much "free time" which basically meant spending money to do an activity with the others in the group. Warmed up to the guide as we went along. The trip itinerary worked well, starting in "cool" Hanoi and move south as it meant we became more used to the heat! The hotels were all clean and in good locations, but there was a huge discrepancy in the accommodation given to each family, some had luxury suites for 2 or 3 whilst others had small doubles. Breakfast varied between hotels but in general was of a good standard. Staff were efficient and polite

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09-Sep-2013

Good Morning Vietnam! - Family Holiday

Service
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Service rating : The organisation and support have always been excellent when planning the holiday.
Product: This was another well planned and varied itinerary which gave a good insight to Vietnam. As always the holiday was made by the good company and the excellent guide. Our guide Vinh could not have done more to make the trip a success. He was friendly, knowledgeable and nothing was too much trouble. His love of his country helped provide a fantastic insight and I feel I have learnt a great deal about both the past and the future of Vietnam. Both the included and optional activities were well planned and varied.

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06-Sep-2013

Good Morning Vietnam! - Family Holiday

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Service rating : This was our 5th holiday with The Adventure Company-we have always been very happy with them
Product: Fantastic trip! Vinh Bui-our Tour Leader was really brilliant-very knowledgeable and helpful.

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05-Sep-2013

Good Morning Vietnam! - Family Holiday

Service
Product

Service rating : This is our second holiday, but this one was better than the first, hope we can save enough to do another, the whole family had a great experience.
Product: We had the best holiday ever, Vietnam was amazing, but the person that made this possible was Vinh our guide who was knowlegable, fun and really well organised, he could not do enough to make our holiday a great experience for the whole family.

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03-Sep-2013

Good Morning Vietnam! - Family Holiday

Service
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Service rating : I booked at the last minute and you were able to add me to the tour really quickly. The only thing I would say is that you guided me to Travcour for my visa and if I had used them I'd have paid double the amount I needed to. I went straight to the Vietnamese Embassy - so much cheaper.
Product: The tour was amazing, this is down to Vietnam itself, the people, the sights, the variety of things to do on the tour, the other families on the tour and our tour guide, who excelled. Her name was NYeung.

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26-Aug-2013

Good Morning Vietnam! - Family Holiday

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sometimes didn;t get back to me

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15-Aug-2013

Good Morning Vietnam! - Family Holiday

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We had a fantastic holiday with a fab guide (Hai pham)
Everything was over and above what we expected

No Comment
12-Aug-2013

Good Morning Vietnam! - Family Holiday

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Service rating : Easy to book, good detailed booking confirmation, provided information we needed. We broke the return journey at Bangkok and the Adventure company did this easily and at no extra cost. The arrangements went well, the guides were good, an excellent holiday. Two things which could be improved website and trip notes. The website was changed between 2012 and 2013. This seemed to affect the responsiveness of the company, for example emails I sent didn't get replies for at least 2 months. I couldn't provide details such as passports on-line. Hopefully it was a temporary blip as they were very good for our previous trip. Also the teenage trip was removed from the website during the peak January selling period. They did reinstate it after I complained again and we got 2 lovely teenage families join the trip, so all is well that ends well. The trip notes didn't mention that Cambodia visas can be obtained on-line this would save hassle at the airport. Also they said "the authorities at Angkor Wat require all visitors to produce a passport photograph in order to combat the use of fake entrance tickets. Although photos can be obtained on the spot, for your convenience we recommend you take two passport photos for this purpose." Actually the ticket kiosk at Ankor Wat took photos, all included in the entry cost, 30 secs each person. So no need to take photos with you and unfortunately we had wasted time in Ho Chi Minh city trying to get duplicate copies as we had only taken one each.
Product: The itinerary was excellent and the accommodation good. Our guides were good. Lam (Vietnam) was especially good at recommending reasonable restaurants, places to buy things and being clear what was included. We felt that we really got to see what the two countries were like and the teenagers enjoyed themselves. Halong bay was a highlight (adults and teenagers) with our own boat and excellent meals whilst the scenery was incredible. We were eating lunch or breakfast through most of the cruising time through the islands – it would have been nice to have had more time on deck. One small hiccup was that the party was charged for drinks we did not have. If this is common rather than an isolated incident then the Adventure company should ask for drinks receipts to be signed for so that all is clear. If Adventure company have any influence they should ask for train sleeping compartments away from the guards area. We were next door and had their cigarette smoke seaping into the compartment and their loud music playing. Hoi An was a lovely place and as well as seeing the place and shopping, we spend a very memorable day hiring bikes (v cheap), self guided in the morning and guided by Lam in the afternoon. In Ho Chi Minh city the teenagers really enjoyed their morning in the water park. Our itinerary zigzagged with 3 flights Ho Chi Minh city -> Siam Reap -> Phnom Penh -> Bangkok and the 1st flight was 3 hrs delayed. Given it was the rainy season I wondered if it would have been better to have gone Ho Chi Minh city -> Phnom Penh -> Siam Reap by boat -> Bangkok thus only having 2 flights.

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28-Jul-2013

Good Morning Vietnam! - Family Holiday

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Service rating : Well organised and good value for money.
Product: Our tour leader Nam was excellent and definitely made a big contribution to our enjoyment of the holiday.
Itinerary was just right, well-paced and interesting and the composition of the group could not have been better.
Our overnight boat trip in Halong Bay was one of the highlights and the standard of the boat and food far exceeded our expectations.
Only slight downside was that with the exception of Hoi An most of the hotels, while adequate, lacked character, particularly the Victory Hotel in Ho Chi Minh City which was a bit of a disappointment.
Other than that, a great holiday which we will remember for a long time!

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19-May-2013

Good Morning Vietnam! - Family Holiday

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Service rating : Service was in general pretty good, information was well prepared, service declined a little once booking was made.
Product: The holiday was very good overall, although it really felt rushed quite a lot of the time.
There was more organised group time than we had realised and little option not to join. The time in Hanoi felt short, the little free time was very much necessary to recover from the jetlag, the boat trip in Halong ay was fantastic, the food amazing, but yet again rushed, as they are sailing while they are serving lunch and the same next morning with the breakfast. We went through Hue with barely a stop to grab a drink for several hours, I realise the heat was a factor in trying to keep going before midday but it just felt rushed. Disappointed of not having been taken to more authentic food places, all very much for the turist I felt.

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18-Apr-2013

Good Morning Vietnam! - Family Holiday

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Service rating : They were always helpful on the telephone and email and returned calls and emails swiftly.
Product: The guide Ha was good and took good care of us. He tried at all occasions to get us rooms that we wanted and took us to good restaurants.
As a family we felt the holiday would benefit from a change. There is too long spent in Hoi An. 3 days there is too long, so one day less here and 1 day more in Halong Bay would make for a much better holiday.
The hotel in Hanoi, although well positioned had too small rooms for three people.
The hotel in Hoi An too needs looking at as it was very dated. Taking a group to hotel too that was undergoing building work with hammers and grinders working for 8 hours a day is not good at all.
However, the trip was fabulous with a good range of experiences and activities. Well done to Ha and his kindness and friendliness.

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13-Jan-2013

Good Morning Vietnam! - Family Holiday

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Service rating : Everything was well organised and very smoothly run. The choice of guides was excellent.
Product: Guides were brilliant, my only comment would be that there was too much on the Vietnam War. I had a 6 & 11 year old and I felt like some things were not really for their eyes, too graphic. As a family holiday it would be even better if there could be more 'cultural' exchanges like staying with the family in the delta. The home stay was one of the best things to do. The few free days in Hoi An were wonderful, especially for the children to absorb culture. They did a day at an orphanage where they helped cook, played games and they said they would have like to do more days there.

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11-Jan-2013

Good Morning Vietnam! - Family Holiday

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Service rating : The service was good and the Amy was extremely efficient and helpful.
Product: I loved both Cambodia and Vietnam. Our guides James (in Cambodia) and Tian (in Vietnam made the trip. They were professional, knowledgeable, friendly, helpful and patient. I would recommend them any time.

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