The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1267 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
42 Hour(s) ago

Elephant Paradise - Family Holiday

Service
Product

Service rating : The initial booking was easy and the consultant we spoke to very helpful. However I had to chase a few things after this time such as final documentation and advice that I called and asked for concerning currency turned out to be very ill-informed.
Product: The holiday was outstanding and the local agent very good. Our guide made the holiday - he went over and above what was required to ensure we ha the best experience possible.

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26-Aug

Elephant Paradise - Family Holiday

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Latest
Service
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Service rating : efficient and arrangements were no hassle
Product: Excellent Guide (Richard Mendis). Great Tour with plenty of activities.
There was a hitch in the middle where we were supposed to have 2 days in Kandy in one hotel with a pool - instead we had two nights in 'alternatives' which were sub-standard and without pools - it spoilt the mid-section because of the additional bus-travel, inability to get washing done, inability to opt out of shopping (for the youngsters) and created a bad atmosphere in the group. There has been no explanation as to why the original hotel was not booked and available. There was a further hotel 'substitution' in the mountain area which was poor quality (cold) - again it felt like this was a 'make-do' hotel but it wasn't up to standard.
Other than these two hitches I really enjoyed the holiday and so did my family.

26-Aug-2014
Good except for flight info that was sent by email , both flight times were incorrect which could have been awful if I had not checked as we were getting taxis to and from airport !

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26-Aug

Elephant Paradise - Family Holiday

Service
Product

Service rating : When booking, I did not feel the telephone advisor was very knowledgable. He was helpful, however.
Product: Overall trip design was good, though could have been better balanced to include more activity in the first week. The guide was excellent and made the trip. We had several substituted hotels which were very poor; one was so cold and draughty we had to eat breakfast dressed in fleeces and coats! This hotel is unacceptable and should not be used (Oak Ray Summer Breeze Nuwara Eliya). Also, the substituted hotel in Kandy did not have a pool, which was a major disadvantage when we were expecting one. We preferred the more local hotels, even those which were quite basic, as they had more character. Had the substituted hotels been better I would have rated the trip excellent overall.

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26-Aug

Elephant Paradise - Family Holiday

Service
Product

Service rating : Good mix of people and reasonably well arranged tour. All the flights and transfers went well and the team in UK were well informed about trip when queried.
Product: VERY DISAPPOINTED to be moved to 2 different hotels on what was to be our last 2 night stopover in Kandy ESPECIALLY as there was NO SWIMMING POOL at either hotel and the first hotel was still in construction and had NO FUNCTIONING STAIRCASE on the floor we were allocated!!! definitely a health & safety issue! What was more annoying was that we had a further change to our scheduled hotel in NUWARA ELIYA which was VERY UNDER PAR and poor value for money!!! Thankfully the rest of the trip kept to the itinerary and worked out OK but the few days in one hotel were definitely missed as we spent the next 5 days 1 night in each place which was very tiring. A shame as it marred a very interesting trip.

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25-Aug

Elephant Paradise - Family Holiday

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Product

Service rating : did not receive confirmation that outstanding balance was paid, had to chase for tickets/final info as not received 10 days before departure. Were not informed that Perahera festival was happening during our trip (fortunately the guide had acquired enough tickets). Our guide received incorrect arrival details for us from the adventure company so we were not met and had to phone the emergency contact number several times at great expense and hang around in the airport for 1 1/2 hours with young children who had not slept.
Product: V.good trip. Guide was flexible to our needs. Many of the hotels were out of town which meant dining options were limited to the hotel restaurant which was a bit disappointing. Great mixture of activities.

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13-Jan-2014

Elephant Paradise - Family Holiday

Service
Product

Service rating : Company were good at communicating, the trip went smoothly and whilst the local agent was not always as proactive as we'd have liked he facilitated a good trip.
Product: Our children were 8 & 9 and we'd say this is a perfect trip for children of this age up to around 13/14. A great mixture of wildlife, culture and downtime.

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12-Jan-2014

Elephant Paradise - Family Holiday

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Service rating : really good holiday. Would be excellent if you could change a few hotel. Bad points were rooms in very damp basements (my child was sick in the night and im sure it was the damp/smelly room), rooms overlooking roads when there were other lovely rooms available in the hotel.I just got the feeeling that in some hotels we were not top priority and we got the worst rooms on offer. final hotel was really great. I'm used to roughing it, but this holiday was expensive and when better rooms were available in same hotels-we were very dissapointed.
Product: Great holiday and great experience. Could be really fantastic if you changed a few hotels.

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02-Sep-2013

Elephant Paradise - Family Holiday

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Product

Service rating : Very responsive to queries and all bookings including gluten free meals on the plane were spot on.
Product: Just the right mix of adventure, culture and relaxation. An excellent local guide and bus driver -felt we were in very safe hands throughout our fantastic holiday.

No Comment
01-Sep-2013

Elephant Paradise - Family Holiday

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Product

Service rating : Slightly more detail could have been given on the phone. We arrived at 3am to be told we could not check in til noon. This was sorted out but was not a ideal start.
Product: We really enjoyed this holiday. Minor adjustments to the itinerary such as staying in a hotel nearer the boat ride and more time in Galle and Kandy would have been great.

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01-Sep-2013

Elephant Paradise - Family Holiday

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Service rating : Good
Product: Fabulous holiday, excellent guide, interesting and exciting itinerary and good company!

No Comment
26-Aug-2013

Elephant Paradise - Family Holiday

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Service rating : The sales admin was very good. Receiving a pre holiday email with details of partner offers etc after we have left for holiday not so good.
Product: The pace of the holiday was excellent for children and adults. The guide we had was exceptional throughout.

No Comment
25-Aug-2013

Elephant Paradise - Family Holiday

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Product

Service rating : Booking was good, but we had little to do with you as it was outsourced to a local tour company.
Product: Several of the hotels were sub- standard. The worst was in Seeduwa where the pool was so dirty we were instructed not to swim in it. Having been in a bus all day this was very disappointing, especially as this feature was advertised on the itinerary. Also we weren't given the opportunity to explore and choose our own restaurants or even asked if we wanted a meal. One day we had to wait two hours for the group to have lunch as we weren't given any other option. Another disappointing occasion was when we were herded to 'the pub', a sub-standard, non- authentic eatery, and waited 2 hours to be served. My partner cancelled his order in the end as it took so long. We also felt the number of early mornings were unnecessary, especially given time wasted later in the day hanging around. Also, the places we would have liked to spend more time at, like the Dutch fort, we were rushed through, only to be herded again to another unspecial restaurant. This was the most expensive holiday we've ever had but we don't feel we got value for money. It does not tally with previous experience of TATC.

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18-Aug-2013

Elephant Paradise - Family Holiday

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Product

Service rating : brilliant guide and everything was very clear and well organinised. Only quibble was the fact I was told my cheque hadn't arrived to pay for the holiday until 3w past the due date and was threatened with not being able to go!
Glad we did though, a lovely country and really friendly people.
Product: Too many temples, all together at the start, the children got bored. especially at Polonnaruwa- too hot and just piles of bricks. The fortress at Sigiriyai was good. Need more activities included- eg the rafting and others for some adventure and more animal encounters. Safari was brilliant but the orphanage was too distant. More hands on please. The afternoon in Bandarawella was a waste of time, we could have gone straight onto the beach hotel and missed out the Orient totally, no pool so bored kids.Food in general was good and at least if we didn't fancy buffets then there was always some alternatives.Hotels in general good, except for the woman with bed bugs in Galway forest lodge, but most of the food was served luke warm, even if ordered fresh.
Camping was great fun, but need to tell us just to take a rucksack.Tipping was a pain.

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18-Aug-2013

Elephant Paradise - Family Holiday

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Service rating : All very good - holiday just as outlined on brochure.
Product: Superb tour guide - Nalaka.

If anything 1 day in tea area could be reduced (wet/cold/no swimming pools) and that extra day added to the beach at the end.

No Comment
18-Aug-2013

Elephant Paradise - Family Holiday

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Service rating : Very helpful when reorganising flight dates
Product: Superb local agent in Sri Lanka. The tour guide Nalaka could not be faulted. Excellent careful driver which makes such a difference when long daily journeys are the norm. Do not change the local agent.

No Comment
18-Aug-2013

Elephant Paradise - Family Holiday

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Service rating : Booking wemt smoothly , all went to plan.Great family holiday - exceeding expectations.Thank you !
Product: Great balance of activity , superb tour guide - Ruwan- really went out of his way to look after us and ensure we made the most of our adventure .All the group got on well - we've made some great new friends !Well put together programme , walking , historical sites , local experiences , nature , shopping ( maybe some more please !) and beach at the end to relax . Only thing we were a little futrated with was the tipping and the amount spent afetr paying lunch & dinner most days ...just not as much as expected.Overall though a great family holidy /experience , I would reccomend , and particular thanks again Ruwan our guide who was fantastic !

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15-Aug-2013

Elephant Paradise - Family Holiday

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Service rating : made everything easy, moved our flights to better ones without any hassle, very well organised
Product: Fantastic, many happy memories, very well designed trip and great guide, we were truly spoiled

No Comment
11-Aug-2013

Elephant Paradise - Family Holiday

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Service rating : See below for comment on our Guide. Anyone I dealt with in booking this trip was very helpful and polite.
Product: Best family holiday ever. Our guide - Richard was absolutely suberb and we would go on any holiday where he was the guide. Mix of hotels was good, only one of them is somewhere we wouldn't want to stay again. The camping part of the trip was brilliant and fantastically organised.

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No Comment
06-Aug-2013

Elephant Paradise - Family Holiday

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Service rating : Excellent guide who made the holiday
Product: Good variety of sights and actvities

No Comment
12-Jan-2013

Elephant Paradise - Family Holiday

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Service rating : Very well organised, excellent iterinary with optional extras if time prevaled.
Product: Good range of hotels and excellent guide. Varierty of activites and pace superb.

No Comment