The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1253 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
28-Mar-2013

Icelandic Northern Lights

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Service rating : Staff helpful at all times. I requested a variation to the planned return flight and they readily organised this for me.
Product: A fantastic trip. Good comfortable accommodation. Saw some amazing places and also the amazing Northern Lights! Left me wanting to return again!

No Comment
23-Mar-2013

Icelandic Northern Lights

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Not wholly consistent 'stories' when I rang for information

No Comment
23-Feb-2013

Icelandic Northern Lights

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Service rating : Enjoyed my hols with adventure company
Product: GREAT holiday Thanks

No Comment
23-Feb-2013

Icelandic Northern Lights

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Service rating : Helped me a great deal when trying to book a last minute holiday kept in touch and checked availability for me very promptly. Great advice.
Product: Great trip but wasn't my first choice - thought would be full of astronomy fanatics but it was actually a good mixture of people. Made some lovely new friends and learned lots from the astronomy expert's lectures. More enjoyable than I expected.

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23-Feb-2013

Icelandic Northern Lights

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Service rating : They put a good programme together, and deliver.
Product: Iceland is an amazing country, especially in winter, but the Northern Lights are not like you see on TV!

No Comment
22-Feb-2013

Icelandic Northern Lights

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Service rating : I thought the service was very good, but I do have a couple of comments. It would have been useful to know who else was travelling to Heathrow from the same area on the same day, as a taxi could have been organized. Also, it would have been nicer to spend the extra day at the end at Lake Myvatn rather that get to Reykjavik early and hang around for the best part of a day with not a lot else to see at that time of year.
Product: I enjoyed the stay at L. Myvatn immensely and found the lectures in the evening extremely informative and stimulating. I liked the fact that we could watch the Northern Lights from near the hotel, so that everyone could stay out as long as they wished,

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21-Feb-2013

Icelandic Northern Lights

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Service rating : I found the booking process to be efficient and particularly Amy's help in sorting out a direct flight from Manchester. This is my 4th trip with the Adventure Company and I would certainly travel with you again but please see/act on my comments below as I feel strongly that the itinerary could be improved.
Product: I enjoyed the trip and thought David Phillips was very good. I also enjoyed the evening lectures and found the content informative. Regarding the itinerary, I felt that I would very much have preferred to spend an extra evening at Lake Myvatn rather than the very early flight back to Rekjavik (after a very late night Northern Lights watching - something fundamentally flawed in the itinerary to do this?) with a day almost of filling time back in Rekjavik when I felt I had already done justice to Rekjavik alongside the fact that we could not check back into the Hotel Fron until almost midday - this just didn't make sense to me.
On the hotels - the Fron was well situated, modern comfortable and clean and had very easy access to good restaurants and I would stay here again. The Hotel Sel simply had location going for it and is well out of time! The rooms are victorian and lacked basic amenities - pokey shower room with tiny sink. Nowhere to hang anything and victorian furniture with useless drawers that didn't even open - had to live out of my suitcase for 4 nights. The food was mediocre at best and served almost cold. Given the fact that we were a captive audience, I can't understand why a deal could not be done to provide reasonable and reasonably priced food inclusive within the price - we had nowhere else to eat!
I enjoyed all the included tours and in particular the Nature Baths at Lake Myvatn.

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20-Feb-2013

Icelandic Northern Lights

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Service rating : this was my 1st time so no comments other than those below
Product: I would have preferred not to return to Reykjavik but to have stayed Monday night in Akureyri then returned home on Tuesday from Akureyri via Reykjavik. We had to get up at 5.30am Monday (we had wanted to stay up Sunday night to see the lights) fly to Reykjavik, spend a whole day, night and following morning there before our flight at 4.30pm. Sad ending to a great holiday. Good guides, excellent talks on astronomy. Hotel rooms good, no coffee in room at 1st one, no food other than breakfast. 2nd had coffee in room and food was O.K. Lovely staff in 2nd
I've now been asked to comment which I have already done!

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20-Feb-2013

Icelandic Northern Lights

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Service rating : All went according to plan - apart from the relative inactivity of the sun!
Product: Too much time in Reykjavik. Although a pleasant city it doesn't take very long to see the sites.

No Comment
19-Feb-2013

Icelandic Northern Lights

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Service rating : good to excellent...
-astronomer in promo literature was not on trip (though David good stand in certainly).
-felt that company could have facilitated transfer with group back to airport at end of trip for us... there was plenty of room on bus.
Product: thank you for great trip.

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19-Feb-2013

Icelandic Northern Lights

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Service rating : We were particularly impressed by David Phillips who dealt with everyone in a calm and helpful way. His talks were very good and we thought his way of presentation was better than Dr. John Mason: so, no complaints.
Product: Especially good because the aurora gave an extremely good display and I got some excellent photos. We thought it would be an improvement to have had a later flight from Myvatn to Keflavik.

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19-Feb-2013

Icelandic Northern Lights

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Service rating : I really enjoyed the holiday. I was travelling on my own but need not have worried. We were well looked after from the beginning.There were the usual moaners and hypochondriacs that you always get of course.
Product: Our own Professor Cox- David Phillips was so enthusiastic. Any questions we had especially of an astronomical nature were soon researched and/ or explained to us. He managed the responsibility well of the day to day organisation of the tour.

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19-Feb-2013

Icelandic Northern Lights

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Service rating : David was very good and office staff very helpful
Product: Surrounding area not as dark as we were expecting

No Comment
19-Feb-2013

Icelandic Northern Lights

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Latest
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Service rating : Problems with sorting out my single accommodation even though I had phoned 3 months and 1 month before departure. Sorted out once there despite some unnecessary disagreement with a new 'guide' on our return to Reykjavik
Left the North on early flight which meant a very early rise after a night of watching the aurora and arriving back in Reykjavik, very tired, with nowhere to go and nothing to do until the hotel was ready 3 hours later. That day and the next we were left to our own devices. Everybody was disappointed with this, we all felt we could and should have spent the extra day at the Sel hotel and come from there to the international airport and home.
Product: The area around the Sel Hotel was wonderful, staff friendly, food ok. We had some interesting day trips to see the marvelous geology of the area. Our guide David was excellent with his lectures and professional in his dealings with me. As an amatuer astronomer I loved the dark skies and the aurora which we were lucky enough to see 3 nights out of the four that we were there.

21-Feb-2013
Not aware that I went with them

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19-Feb-2013

Icelandic Northern Lights

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Service rating : v early flight back from Akureyvic unwelcome just to hang about waiting for a hotel room. Better another day at Lake Myvatn and hop back to Reykjavik and on to London on same day ( others on the London flight had done just that.)
Product: Sel hotel was the only one so why not Dinner &B& B. Enjoyed David's talks, great trips -included and extras-hotel staff charming.
Hope the hotel will benefit from an update soon-really nowhere to put things so lived out of my suitcase for the 4 nights-with 2 sharing.

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19-Feb-2013

Icelandic Northern Lights

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Service rating : Felt cheated by insistence that we pay for a separate ride back to the airport instead of including the four of us Americans in the bus ride with the rest of the party and by compulsory purchase of travel insurance which no one even checked.
Product: enjoyed the tour although disappointed that Dr. John Mason was not present as promised.

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19-Feb-2013

Icelandic Northern Lights

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Service rating : Guys you need to pay attention in regards to your customers as if you are charging this much for your trips at least make the small things a bit more enjoyable!!!
Product: I would love to say excellent as it was my best trip ever but I can't say that because I was supposed to pay extra to have my own room which I refused hence was sharing a room with a complete stranger and think that is a very unfair thing!! Also the same person sharing with me snored every evening so didn't get much sleep and was constantly tired! The food was a debacle as we had only a breakfast provided while we were forced to pay for the rest of our food which for the price of the holiday was a bit too much. The flights were a complete mess as this is all a pre-planned trip and the excuse of we couldn't get flights was a bad excuse as spending so much time in Reykjavik was a complete waste of our time!!! Certain trips which we went on while on there were just not that interesting at all .... But as I said the beauty of Iceland and the Aurora made this trip worth it ... The rest definitely not!!!

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