The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1266 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
21-Jun-2014

Explore Jordan

Service
Product

Service rating : The booking was so easy and the staff on the other end of the phone were very helpful. This is my third trip with this company and I haven't been able to fault any of them.
Product: Jordan is an amazing trip. It is a full on trip, which is what I wanted. I feel nothing was missed out. Some friends used other companies recently and they missed out on Dana, mount Nebo, st George's church, which I loved. Our guide Usama couldn't of been nicer, her gave us so much information and looked after us so we'll.
Thank you

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No Comment
08-Jun-2014

Explore Jordan

Service
Product

Service rating : There were various slight mix ups during the booking and since we have returned from holiday we have received an invoice for an additional amount despite recieving a nil invoice prior to the trip. My husband has emailed and spoken to a member of your team on the phone last week and we have still not received a response.
Product: The whole tour was fantastic, good choice of acommodation and our guide was brilliant. Mohammed was very knowledgeable about his country and assisted us in interacting as much as possible with local Jordanians and experiencimg the culture first hand. A thoroughly enjoyable trip.

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07-Jun-2014

Explore Jordan

Service
Product

Service rating : The admin in London was OK although I was not sent the final itinerary two weeks before departure - only received it after chasing
Product: Our guide was extremely good and the itinerary excellent. The only negative for me was the walk at the Dana Nature Reserve which (through amalgamation with another group) became 'difficult' rather than 'moderate' as advertised.

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03-May-2014

Explore Jordan

Service
Product

Service rating : Very helpful staff throughout booking process, couldn't have been more helpful.
Product: Fantastic trip with very knowledgable tour guide. Would've been useful to have a daily itinerary making it clear what time each day started and what the arrangements were for lunch and dinner on this specific trip as there was so much to take in that we couldn't remember the details from day to day.

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21-Apr-2014

Explore Jordan

Service
Product

Service rating : We were disappointed that when we spoke to AC we often did not get answers to questions and we felt your reps did not know. Of course, it eventually transpired that our holiday was to be with Intrepid and the date of departure was changed. Had we booked our own flights, which we did consider at one time, we would have had to change flights and probably lost money. We were also annoyed at having to pay for the first night's accommodation on top of the holiday cost for what turned out to be a basic hotel. You charged us about £80 for this which we considered was certainly not value for money and would have been cheaper had we booked it ourselves! It had said in your notes that if 5 or more people arrived at passport control together we would not need to pay the £20 visa. There was a Rambler group who had also arrived on our flight who were met by their representative before passport/visa control and were escorted through free of charge. There were five of us but we had to pay up because no-one met us until we were outside. So, although we enjoyed the trip, we were not impressed with Adventure Co and it has put us off using the company again.
Product: A good trip with excellent tour leader. Our bus was comfortable and the driver drove safely. We saw everything we wanted to see and were given enough time at most places to explore. Accommodation varied, some just about OK others reasonable. We were not aware we were travelling with Intrepid until long after we booked so the accommodation may be standard for Intrepid?

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No Comment
19-Apr-2014

Explore Jordan

Service
Product

Service rating : The trip was as advertised.
Product: The guide was excellent. The amount of time in each place was just right.

No Comment
19-Apr-2014

Explore Jordan

Service
Product

Service rating : My invoice stated single accommodation yet I had to share with a lady who snored so loud every night I got no sleep. This completely spoiled my trip. I asked when I paid the balance of the holiday who else was on this trip, I was told I was the only single lady so would have a single room and NOT have to share. When there were only twin bed rooms, the man of the family of five got a single room AND did not have to share with the single nan who had his own room throughout the trip. I was also told as I was in a group of more than 5 I would get a free group visa. I was told two days before I travelled that this was not the case, it was too late to order JOD on line so at midnight after my flight to Amman I had to change my money In order to buy a visa. This was ver stressful. I was also told there was another person on my flight, why did she not say it was the person sitting next to me on the flight. The girl who gave me all this wrong information should be trained and given the correct information to pass onto your clients.
Product: Not everyone on the tour joined in all activities, rather staying in the hotel to have a drink. The family of five and the two couples liked to be in their own group so the three single people including myself had to get along, or be alone. No one wanted to explore Madaba so I went on my own. We were told by the guide to pay 30 JOD for tips and one meal that we had ALL to go to, yet one couple refused, this was the start of the problems. People should be told to all pay the tip money, only 7 of us paid the tip money.

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No Comment
15-Apr-2014

Explore Jordan

Service
Product

Service rating : I found it a little difficult to get the answers to my questions before the trip,maybe this was because the trip was run by Intrepid and not The Adventure Company.
Product: Overall the trip was very good, our guide was excellent, and very knowledgeable. I was a little disappointed not to be able to go to The Baptismal Site of Christ, I was led to believe beforehand that this would be possible.

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No Comment
14-Apr-2014

Explore Jordan

Service
Product

Service rating : Great value, a very knowledgeable tour leader, and 11 new friends! I will be travelling with The Adventure Company again.
Product: A fantastic experience that I will never forget. Staying at small, economical private hotels gave the opportunity to experience the culture of Jordan you would not get in larger hotels. The whole tour was made at a good pace and I feel I got a real taste of Jordan,

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06-Jan-2014

Explore Jordan

Service
Product

However the itinerary was incorrect as it stated that Petra by Night was an included activity when it wasnt which was not what you expect from a travel company

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