The Adventure Company Reviews

Consumer ratings of The Adventure Company

Feedback for www.adventurecompany.co.uk/ has been compiled from 1303 Customer Reviews

  • Feefo member since
  • 13/11/2012
  • Adventure holidays are our speciality. We create exciting worldwide adventure tours and itineraries for everyone, from big families to solo adults. Our small group trips let you explore unfamiliar places, trek through incredible mountain scenery, get active and enjoy the local culture. Be inspired and join us on your next adventure holiday

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Reviews

DateProductRatingCustomer ReviewReply from www.adventurecompany.co.uk/
08-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : There was always someone to answer pre holiday queries. Only issue was that they told us to go online to check in but were unable to do so as it was a group booking. Feel the pre holiday info should reflect this.
Product: All activities were excellent. Staff really friendly although a couple of inconsistencies on instructions from different staff. Lunches could be ordered through hotel which were very good but an option to purchase baguette only would have been good as plenty of opportunities to shop in town.

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07-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Good holiday, however instructions re flight check in we're less than comprehensive. Instructions suggested we should check in on line however this was impossible without checking in the entire group. Little help when contacting the adventure company.
Product: Enjoyable activities pitched at the right level and we'll run.

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07-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Great holiday and would use again.
Product: Would have been excellent but for Andy, the Guide who took us cycling. Before the cycle ride had begun, he shouted at an 8 year old boy in front of his mother with his finger pointing in the boy's face. Health and Safety is paramount obviously but he not only scared the children, he made the adults feel like it was a bootcamp not a holiday. The other guides were all fabulous!

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04-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Excellent communication, accurate information provided, well organised. We are already thinking about our next holiday with this company. Thank you
Product: The holiday was over and above all expectations. It was thoroughly enjoyed by myself as a single parent and my 2 boys. Parents and children bonded well during the week and looked forward to every days activities. Professional guides for each day that pitched the activity to meet all abilities.

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01-Sep-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : A well organised holiday, with no hitches.
Product: A good taster holiday for lots of different activities in a beautiful location.

No Comment
31-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Simply brilliant.
Product: The staff (instructors) were brilliant as were the hotel staff, the whole experience was great but two black marks.
Firstly the hotel was only 2 stars but even for that grade the sound proofing between floors was pathetic especially from the room above's toilet during the night.
Secondly, the packed lunches were plentifull anf filling but a change of bread would have been helpful, they became a bit of a chewing challenge after a few days.

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27-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : THE organisation was fantastic. From the helpful admin staff through the website. to the excellent staff at hotel any guiding us.
Product: Weather was variable take at least on set of real winter clothes and some good waterproofs but the activities were awesome...

No Comment
25-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : The guides were all excellent, informative knowledgable and friendly!
Product: Exceeded all expectations! The guides were all excellent!

No Comment
25-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Very helpful staff when booking - they had good knowledge about the holiday
Product: brilliant combination of activities we all enjoyed the week, the guides were amazing and were fabulous with the kids. The hotel really felt like a chalet and Nick and his staff were great we couldn't have asked for any more help!! Many thanks!

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24-Aug-2014

Active Pyrenees - Family Holiday

Service
Product
Latest
Service
Product

Service rating : Wonderful holiday had by all. Your descriptions of the hotel were accurate and things were well organised. Thank you��
Product: Thank you to all the lovely people in Andorra for making our holiday so memorable. The hotel was basic as described, but the service and attention to detail was top class. Vegetarian food was excellent, especially Sam's tapas! Our son is autistic and the patience shown by the instructors was impressive. We were so proud when he rode down the mountain. Thank you so much we loved Andorra and its wonderfully friendly people.��

24-Aug-2014
Very pleased with the company. We would have liked to have our boarding passes emailed as it would have stopped us worrying. Everything was fine at the airport though. Thank you for a wonderful holiday. We are looking to see what else you do!

24-Aug-2014
Very pleased with the company. We would have liked to have our boarding passes emailed as it would have stopped us worrying. Everything was fine at the airport though. Thank you for a wonderful holiday. We are looking to see what else you do!

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23-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Great people and brilliantly organised.
Product: We all had a fantastic time. The activities were perfectly suited to adults and children alike.

No Comment
21-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Adventure Company were brilliant, friendly, efficient, easy to book, very informative in advance of our trip.
Product: Excellent holiday, well organised...guides were brilliant, friendly and informative. First time we have been on an active holiday and don't think it will be the last. Definitely recommend for families. My wife was 5 months pregnant and not able to participate in all of the activities. This was not a problem to the guides, they researched what my wife would be able to do in advance and were very accommodating and supportive. Fantastic holiday!!

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No Comment
17-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Second time we have used The Adventure Company and wouldn't hesitate to go back again.
Product: Great location. Fantastic range of activities. Hotel and activity staff really cared - everything organised and communicated with a real insight into what matters, leaving us nothing to do but enjoy ourselves. Thank you to Nick and the team!

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No Comment
17-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Great service all round!
Product: Fun for all the family! Brilliant trip!

No Comment
11-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Would highly recommend.
Product: Had a really good time. The white water rafting was fantastic as was the Zip wire. The guides were great and hotel cosy and friendly staff. Food a bit hit and miss.

No Comment
11-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : OK.
Product: Helpful guides and nice friendly hotel run by Nick and his excellent staff.

No Comment
10-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : The flight was not convenient. The information sent pre departure was misleading. The information on the website does not explain very well how the holiday works. There is no connection between the Adventure Company and those who deliver the holiday.
Product: The guides were excellent. The day to day management of the holiday was very good. The hotel was ok. Food was not great. Activities were good and well judged.

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05-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : The Adventure Company very efficient and knowledgeable regarding the trip.
Product: We had a fantastic holiday. The instructors were very professional. Every activity was well organised and enjoyable.

No Comment
05-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Very Efficient and well organised.
Product: Excellent activities. Couldn't fault staff or cleanliness of hotel, but hotel decoration is desperately in need of refurbishment.

No Comment
03-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Great service on the phone -they know their stuff. local guides very knowledgeable. good value for money
Product: BUT we did this holiday about 7 years ago, when the bike rides, walks & programmes were different & better loved the bbq and smugglers track descent which didn't happen this time
The guides were excellent and made the trip but we felt it would have been better if the group had been divided into 2 according to ability & then 2 different levels of walks & bike rides offered, we walk & cycle a lot & found it a bit tame. Others did not even have walking boots or have ridden a bike in the last 2 years...
it was rated in the brochure as demanding but wasn't, my sons now think the trips are too easy for them so I don't know what we will do next year!!
could you run a more advanced mountain biking week and a surfing wekk

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No Comment
03-Aug-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Good
Product: The whole family had an amazing time :-)

No Comment
28-Jul-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : They could have offered / made it easier to choose regional flights.
Product: The holiday was excellent and my 10 year old thought it was his best ever, and he has been on quite a few. He enjoyed the company of the other children, felt that the activities were fantastic and exciting. The guides were amazingly helpful and good at handling the sometimes wild children.The week was well-paced, manageable and exciting. Highly recommended holiday.

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No Comment
27-Jul-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : Good.
Product: We enjoyed the holiday. The guides in resort were very good. The hotel was basic bus as expected. Overall a very good holiday.

No Comment
14-Jul-2014

Active Pyrenees - Family Holiday

Service
Product

Service rating : In resort excellent
Product: Overall an excellent holiday - significantly marred by the final day. I think it is unacceptable to deposit us at the airport 7 hrs before our flight home for the convenience of only having to use one coach for in coming and out going guest. We were not aware of this significant time issue until the day before our flight home, if necessary for extra cost we would have expected to arrive 3 hrs or so before flight.
During the long wait I had my credit cards and money stolen ( indirectly a consequence of the longtime - clearly our vigilance decreased and an individual had time to watch and wait for their moment)

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