TM Lewin Reviews

Consumer ratings of TM Lewin

Feedback for www.tmlewin.co.uk has been compiled from27896 Customer Reviews

  • Feefo member since
  • 22/03/2011
  • T.M.Lewin offers a range of menswear that includes mens shirts, suits, ties, cufflinks, casualwear, outerwear and accessories, as well as a distinctive range of womenswear, including shirts, suits, knitwear and accessories. For something with a creative twist, we also offer our John Francomb range - a modern take on the business wardrobe. With over 60 stores currently in the UK and plans to open more, whether you shop in store, online, through our catalogue or via our phones, we look forward to bringing you the very best in quality mens and womens businesswear.

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Reviews

DateProductRatingCustomer ReviewReply from www.tmlewin.co.uk
36 Hour(s) ago

Regular Fit Lilac Stripe Double Cuff Shirt

  • Customer also reviewed:
  • Regular Fit Navy Stripe Double Cuff Shirt
  • Regular Fit Pink Check Double Cuff Shirt

Fair value products with good customer service.

Read more


Thank you for taking your time to provide us with feedback

We're very pleased that you were happy with the service that you received from our company.

I hope you have a great day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
37 Hour(s) ago

Drake Jacket

  • Customer also reviewed:
  • Drake Slim-Fit Flat Front Grey Trousers
  • Steiger Jacket
  • etc.

The service was poor. I was given a date to collect the adjusted trousers, some two days after the measurement took place, and the trousers were not ready for collection on the agreed date. Furthermore, the shop assistant denied having agreed to that date and was not at all sympathetic or helpful in manner. I will not be purchasing from this branch of TM Lewin again - this may mean never using TM Lewin again as it is my nearest branch.

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Thank you for your feedback.

We appreciate your comments and we're very sorry to hear of your experience in the Bow Lane store, I've alerted the regional manager to the issue who has informed me that this will be addressed with the store. We apologise for any inconvenience and disruption caused.

If a future order or visit to store is anything less than perfect then please do not hesitate to contact us on customer.services@tmlewin.co.uk.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
37 Hour(s) ago

Visit to our Fenchurch Street shop

When arriving at the Fenchurch Street shop, we was straight away asked if we needed any help, when replying we was ok, the lady lefted us to look.
When we found the shirts we was looking for she was there straight away again to take us in the changing room, also cleaning up the mess that was left in there from the previous customer. All in all the service was very good and I would definitely return.

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Thank you for taking your time provide us with feedback.

We really do appreciate your positive comments and so do our stores regional managers, they will be delighted that you were impressed with the service in the Fenchurch Street store.

We hope that you have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
37 Hour(s) ago

Visit to our Bristol shop

Jose was really helpful. Let me know about being able to order a suit into the store so i can see it rather than just ordering online and sending it back if it isn't right. Really good service.

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Thank you for your feedback.

It's fantastic to see that you were impressed with the service provided by Jose in Bristol, the regional manager will be very happy to hear your positive comments.

Have a great day!

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
37 Hour(s) ago

Navy Bengal Stripe Windsor Slim Fit Double Cuff Shirt - 34818

  • Customer also reviewed:
  • Slim Fit Blue Bengal Stripe Poplin Shirt
  • Slim Fit Pink Check Poplin Double Cuff Shirt
  • etc.

I thought the time from ordering online to signing for the goods was incredibly slow, because of this specific reason I would hesitate to order online in future. As a comparison, I ordered some thomas pink shirts the day after the lewin order, I received them a full two days before the TM Lewin order turned up.

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Thank you for your feedback.

We appreciate your comments in regards to our delivery timeframe, I can confirm that it is an area that we're always doing everything we can to improve. We apologise for any inconvenience caused and we'll ensure that this does not occur again in future.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Crystal Leaf Cufflinks

  • Customer also reviewed:
  • Fitted White Poplin Shirt
  • Fitted White Spot Shirt

Lovely quality and beautifully packaged

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Thank you for taking your time to provide us with feedback

We're very pleased that you were happy with the quality of the cufflinks that you received from our company.

We hope you're showing them off!

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Navy Blue Check Button Down Casual Shirt

Good service, good email communication, satisfied with the service. Thanks

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Thank you for taking your time to provide us with feedback

We're very pleased that you were happy with the service that you received from our company. I will forward your comments onto our design team in regards to the variety of shirts in a regular fit.

I hope you have a great day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Visit to our Euston Station shop

I asked about available sizes for a certain shirt and alternatives. The assistant was helpful and was able to offer a similar unpackaged shirt for me to try.

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Thank you for your feedback.

We're delighted that this was a good experience for you, the regional manager for the store will be very happy with your positive feedback about the helpful nature of the assistance.

We hope that you have a fantastic day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Limited Edition Slim Fit Blue Stripe Shirt

  • Customer also reviewed:
  • Metal Collar Bones 7.5cm
  • Slim Fit Plain White Luxury Twill Shirt

Great service. Very helpful staff

Read more


Thank you for your feedback.

It's fantastic to see that you were impressed with the service provided by our staff in Southampton, the regional manager will be very happy to hear your positive comments.

Have a great day!

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Fully Fitted Pleat Wing Collar Dress Evening Shirt

Service? Delivery was very quick.

Read more


Thank you for taking your time to provide us with feedback

We're very happy to see that you were pleased with the prompt delivery provided.

I hope you have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Fitted Lilac Check Shirt

  • Customer also reviewed:
  • Fitted Pink Check Shirt
  • Fitted White Poplin Shirt

Staff in the shop where my order was delivered to will need to improve their customer service skills. I expected a smooth and quick process when collecting; but was met by quite sloppy and disorganized approach.

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Thank you for your feedback.

We appreciate your honest and helpful comments, I have advised the Regent Street manager of your experience so that this can be investigated further and resolved.

We apologise for any inconvenience and hope you have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Niven Jacket

Quick service and an excellent quality product.

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Thank you for taking your time to provide us with feedback

We're very happy to see that you were pleased with the prompt delivery provided, it's always fantastic for us to know that the service is running as planned.

I hope you have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Visit to our Bath shop

I was looked after by Guy whom could not have been any more helpfull. I always get my Suits in Slaters Menswear but will be getting all my suits in the future from this store. Thank you

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Thank you for your feedback.

We're delighted that this was a good experience for you, the regional manager for the Bath store will be very happy with your positive feedbac and we'll see you again soon!

We hope that you have a fantastic day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Mayfair Black Evening Suit Jacket - 17233

  • Customer also reviewed:
  • Mayfair Regular Fit Flat Front Black Dinner Trousers
  • Prince Of Wales White Marcella Slim Fit Evening Shirt - 28652

Website 'error' led to the item I wanted not being in stock.

Read more


Thank you for your feedback.

We appreciate your comments and apologise for the inconvenience caused, we're doing everything we can to ensure that issues such as this do not occur in future and we're very sorry for the disruption.

We hope you have a nice day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
38 Hour(s) ago

Visit to our Cheapside shop

- First experience of buying suits at T.M.L. Hari (tailor) was exceptionally helpful and gave an impartial view on my suit choices.

- Main point for me was not feeling that i was just another sale. Ended up selecting two suit's (when i had only gone in to buy one). Sales technique certainly works.

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Thank you for your feedback.

We're very pleased to see that you were impressed with the service by Hari in our Cheapside store, it's always fantastic for us to know that we've exceeded a customers expectations.

Have a lovely day!

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
39 Hour(s) ago

Visit to our Paternoster Square shop

The customer service was very impressive, I would happily go back to the store.

Read more


Thank you for taking your time provide us with feedback.

We really do appreciate your positive comments and so do our stores regional managers, they will be delighted that you were impressed with the service in the store and will return in future

We hope that you have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
39 Hour(s) ago

Visit to our New Street Square shop

No shirts that fitted me in the shop. I ended up buying 2 identical shirts online. I wanted to buy 4 but the range is now so limited for my size that I only liked one. It would have been nice to have the 4 shirt discount (as I wanted to buy 4) but this was refused. I used to really like TM Lewins.

Read more


Thank you for your feedback.

We're very sorry to hear that the store did not have the shirt size you were looking for. We appreciate your comments and I've forwarded your feedback onto both our design team and our store ordering team, we can then have the issues that you have highlighted addressed.

We hope you have a great day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
39 Hour(s) ago

Visit to our Broad Street Place shop

Great service

No Comment
40 Hour(s) ago

Blue Gingham Check Buckingham Slim Fit Button Cuff Shirt - 30448

  • Customer also reviewed:
  • Blue Luxury Twill Buckingham Slim Fit Button Cuff Shirt - 30428
  • Fitted Pink Black Stripe Shirt
  • etc.

I've used TM Lewin for a number of years for my shirts. Always arrive quickly and look good.

Read more


Thank you for your feedback.

It's always great to see that our loyal customers are impressed with the products and prompt service! We're also delighted that your wife was happy with her shirts.

Have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
40 Hour(s) ago

Orange Merino Jumper

  • Customer also reviewed:
  • Red Merino Jumper

Always an excellent service

Read more


Thank you for your feedback.

It's always a good feeling for us to know that our loyal customers are impressed with the service.

Have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
40 Hour(s) ago

Visit to our Aberdeen shop

Service was good, quick trip, quickly got shirts from back of the shop.

Read more


Thank you for your feedback.

We're very happy to see that you had such a good experience in the Aberdeen store, the regional manager will be just as delighted as we are with your positive comments

Have a brilliant day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
40 Hour(s) ago

Visit to our Stratford Westfield shop

Staff were very helpful and patient

Read more


Thank you for taking your time provide us with feedback.

We really do appreciate your positive comments and so do our stores regional managers, they will be delighted that you were impressed with the helpful and patient service in Stratford

We hope that you have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
40 Hour(s) ago

Fitted White Herringbone Shirt

Easy to use and extremely prompt

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Thank you for your feedback.

We're delighted to see that you were impressed with the easy process of ordering and the prompt service.

We're very happy that the shirt was a perfect fit

Have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
41 Hour(s) ago

Elliot Jacket

  • Customer also reviewed:
  • Metal Collar Bones 5.5CM
  • Niven Jacket

Very good as always

Read more


Thank you for your feedback.

It's always a good feeling for us to know that our loyal customers are impressed with the service. We hope to see you again soon!

Have a lovely day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
41 Hour(s) ago

Visit to our Paternoster Square shop

Service was excellent and the salesman was extremely helpful. I will definitely visit the same store again when I need shirts and ties.

Read more


Thank you for your feedback.

We're delighted that this was a good experience for you, it's great to hear that you will return to the store!

We hope that you have a fantastic day.

Kind regards
Ryan Lester
TM Lewin Customer Service
www.tmlewin.co.uk
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH