Anonymous Customer wrote on 30-Jun-2012
Generally excellent in the good response, packaging and 'after sales' services (although see comment below)
TM Lewin wrote on 11-Jul-2012
Thank you for taking your time to provide us with feedback.
We are thankful for any comments from our customers whether it be good or bad, as it can help us improve our products and service.
I'm very sorry for any inconvenience that we have caused you. I have passed your comments onto our head office as they appreciate receiving feedback on the service we provide and I can confirm that we are in the process of reinventing our store delivery service as both we as a company and our customers are unhappy with the standard of service currently provided, we are able to find out how to ensure that we keep all of our customers happy from your comments, so we really do appreciate your feedback.
To say thank you for your feedback we would like to offer you 10% off your next order, please enter the promotional code RF10
and the discount will be deducted from your total.
Customer Service Advisor
0845 389 1898
Armstrong House, 38 Market Square, Uxbridge, Middlesex, UB8 1LH
Other reviews relating to this order
|Review of||Rating||Customer Review|
|Received an e mail telling me the order would be ready for collection on the Tuesday. Tuesday lunch time travelled to collect the order but it was not there. I was told it should arrive the next day - delivery at 6pm. Very inconvenient for me so the order waited for another week for collection. I had not had this problem before but the store staff commented that it was starting to happen. Needs a bit of a sort out!|