Susan Paradise Reviews

Consumer ratings of Susan Paradise

Feedback for www.susanparadise.co.uk/ has been compiled from 202 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur. Set up by Jeremy Waldron and Paul Taylor who still run the company day to day, visiting and photographing every villa featured, to ensure that they are able to offer exemplary customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.susanparadise.co.uk/
18-Jul-2017

Villa Le Canal

Service
Product

Service rating : Excellent company. Always giving information in good time. I wish they covered a larger area.
Product: Such a lovely property,our third visit. Will go again in 2018 if possible. So well appointed and lovely position.

No Comment
14-Jun-2017

Ben Vengu

Service
Product

Service rating : Good communication and clear billing and instruction. Thank you.
Product: The house was charming beautifully maintained and equipped. The position was rural and very attractive with excellent vinyards nearby. The nearby village of Egleries was a delight with high class restaurants and shops. Our hosts were charming and although we had little French and they spoke no English we managed to communicate.
The pool was excellent. We are already thinking of booking this property again for next yes.

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No Comment
25-Sep-2016

Lou Grafonier

Service
Product

Service rating : Very efficient and great communication.
Product: Wonderful immaculate accommodation, all mod cons with a fantastic pool to ourselves - what more could you want!

No Comment
16-Aug

Aucipres

Service
Product

Service rating : Thoroughly efficient and professional
Product: Beautiful house so well equipped and comfortable. Excellent stay.

No Comment
16-Aug

La Petite Cachette

Service
Product

Service rating : Super service from the team.
Product: A really enjoyable stay. Great location,with a super pool. Very discreet owners.

No Comment
21-Feb-2017

Villa Le Canal

Service
Product

came back to me with an answer regarding a question I had for the owner of the property promptly

No Comment
23-Aug-2016

Berloga

Service
Product

Service rating : Our booking arrangements went to plan with no issues. Prompt response to our booking enquiry even over a weekend.
Product: An excellent property, very pleasant setting surrounded by woodland, with good facilities especially the pool. Expect the rustic charm of the French farmhouse style. Plenty of interesting places to visit within an easy journey. If you are fortunate to stay whilst the owners are in residence you will find them to be very hospitable. We thoroughly enjoyed our holiday and intend to return.

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Thank you for your excellent reviews. Really glad you enjoyed the charms of this property and we will be delighted to welcome you again in the future.

Jeremy Waldron
20-Oct-2016

Lou Grafonier

Service
Product

Service rating : A pleasure to deal with.
Product: Apartment very pleasant to be in and in a good location for mountains coast and
amenities.Have holidayed 3 times and enjoyed each one.
Christian always helpful!

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Delighted that you have yet again enjoyed your holiday at Lou Grafonier. It is becoming one of our most popular villas.

Jeremy Waldron
06-Nov-2016

Le Mitan

Service
Product

Service rating : efficient and effective, prompt reponses
Product: ideal location especially out of season when not so busy

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Many thanks for your excellent rattle. We are delighted you enjoyed the property.

Jeremy Waldron
26-Jun-2017

Maison Bleue

Service
Product

Service rating : Super efficient and helpful. Always feel happy and secure as I know the accommodation will be of a high standard which is why I always return when I am looking for this type of holiday.
Product: Delightful place to stay. La Maison Bleue was so peaceful and tranquil. Lovely pool set in the grounds of the owners' beautiful gardens. Very easy if you just want to park the car up in the village all day and take the bus to Cannes or Grasse.

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Many thanks for your comments. We are delighted that your holiday went so well and we hope that you will holiday with us again in the future.

Jeremy Waldron
13-Jul-2017

Chez Anne Marie

Service
Product

Service rating : Excellent service and information, quick response, a very reliable and friendly team. We can't ask for a better service.
Thank you, Susan Paradise.
Product: The place is beautiful, a paradise for two people. The swimming pool is sensational. The owners are friendly and make you feel very welcome.

Thank you very much for another such a wonderful holiday!

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Many thanks for your review. No matter how many we get its always great to know we have happy customers!

Jeremy Waldron
18-Jul-2017

La Bergerie

Service
Product
Latest
Service
Product

Service rating : Good service particularly when no one was at the property to greet us which was disconcerting to say the least!
Product: The wording of the property lead us to believe that we would be within easy walking distance of restaurants but this was not the case and therefore disappointing . Montauroux is a dying village with very little to offer.The microwave/combi oven had no instructions and the owners didn't know how it worked so we were limited to what we could cook. The air conditioning worked well but due to the nature of the property it was unbearably hot in the mezzanine bedroom.
Our holiday would have got off to a far better start if the owners hadn't been late arriving to let us into the gite

18-Jul-2017
Overall good

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No Comment
19-Oct-2016

Le Grand Jardin

Service
Product

Service rating : Another great holiday
Product: Our return to Le Grand Jardin was just as we remembered it 7 years ago on our previous holiday there, fantastic. You could not wish for better and more helpful hosts than Christine and Robert.

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Many thanks for your great ratings, let's hope it won't be another 7 years until you return again!

Jeremy Waldron
03-Oct-2016

La Bergerie

Service
Product

Service rating : excellent, communication was easy and always available to answer any question and our property was first class... thank you
Product: absolutely first class, location, property with everything you needed for a perfect holiday and the wonderful owners greeted us and left wine water and beer in the fridge on our arrival.. can't thank you enough, will certainly be recommending this property to family and friends, our very best regards Denise and Richard Thorne

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Many thanks for your appreciation of both our service and the property. We would be delighted to welcome your friends and yourselves back to Susan Paradise in the future.

27-Sep-2016

Berloga

Service
Product

Service rating : The booking all seemed to work efficiently.
Product: Lovely house, excellent large swimming pool, good level of equipment. Charming welcome. It's perfect for someone who wants a quiet spot with a remote feel but who also wants quick and easy access to the busy tourist areas and the beaches nearby. We found some of the biting insects just a little bit troublesome, but no more so than anywhere in the region.

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Many thanks for your review. Your description of the location will be a great benefit for new customers. Thank you.

Jeremy Waldron
25-Aug-2016

Maison de Paul

Service
Product

Service rating : First time we have used this company. They were very efficient and helpful.
The holiday deposit was re-imbursed to my credit card within a couple of days of returning to the U.K . Impressed.
Product: Directions were easy to follow considering the rural location. Gites full of rustic charm, ideal for a couple or small family. Beautiful pool, private and tranquil setting. Owners next door but unintrusive - delicious produce and eggs left on our doorstep, thank you... Weather 30c each day, cooling down at night to make sleeping comfortable. Local small towns provide lovely markets and restaurants. Perfect setting for a quiet and relaxing holiday. We WILL return...

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Many thanks for your great review. We take great care with arrival instructions so its nice to be congratulated. I Hope we will welcome you again in the future.

Jeremy Waldron
02-Sep-2016

Lou Peyasq

Service
Product

Service rating : Excellent company to deal with. One small comment would be that the T&C's were very generic and not always applicable to the property so would be useful if correct information was sent out. In our case the property had pretty much everything included that was listed as extras or not included so it worked in our favour!
Product: The property is beautiful and even better than we were hoping for. Being a family home, everything was fitted with good quality items rather than the usual 'holiday house' cheap fixtures and fittings. We arrived on the Saturday and didn't leave the property for almost 10 days apart from to get supplies. It was so beautiful, there was no need! The owner was super helpful and accommodating. Pool, the house and views were perfect in every way! We will most definitely be going back!

Read more
Thank you for your ratings. We will follow up your observations about property information. The owner is delighted you enjoyed your holiday.

Jeremy Waldron
12-Sep-2016

Lou Grafonier

Service
Product

Service rating : The Susan Paradise staff is very helpful, provides an excellent service, gives detailed information about location, property, owners and other useful things. The booking procedure is pleasant and quick. All your questions are answered. Thank you very much for an excellent service. Ona & Aivaras
Product: Lou Grafonier is an great place and is perfect for 2 people. The swimming pool is beautiful and the garden and terrace are lovely. The owners are very nice and discreet. We are definitely coming back. Thank you very much for such a wonderful holiday. Ona & Aivaras

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We are delighted that our service is appreciated. Many thanks for your rating and we hope to welcome you again soon.

Jeremy Waldron
23-Sep-2016

Maison Bleue

Service
Product

Service rating : Amazing customer service! When we were half way through France & found we had not got the directions (on a Saturday afternoon) they text them to us and we found our Gite with no problem. It was greatly appreciated.
Product: The most beautiful location & accommodation with owners who went the extra mile! Would return in a heartbeat & have every intention of doing so!

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Many thanks for your appreciation of our service. Maison Bleue has been highly rated for many years with lots of happy customers. We would be delighted to welcome you again in the future.

23-Sep-2016

Les Aspres

Service
Product

Service rating : There seemed to be communication problems between the owners and Susanparadise but apart from a little embarrassment it did not affect our holiday.
Product: see comment above.

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Sorry about the communication problems, they should not have happened. We will look into this. However, we are please that overall your holiday went well.

23-Sep-2016

Le Mitan

Service
Product

Service rating : holiday ran like clockwork. Very professional
Product: Loved the old house. It was quite basic but has bags of character. Want to book for 2017 but wi-fi would make it more likely

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Delighted you had a great holiday.We will follow up the provision of WiFi for 2017.

26-Sep-2016

Angeloun

Service
Product

Service rating : Excellent service, prompt answers to any questions I had. Superb.
Product: House was fantastic, just as advertised. A perfect location for relaxing and exploring the local area.

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Thank you for your appreciation of our service, it's great to get such good reviews. Equally delighted that the house was just as you expected.

Jeremy Waldron
26-Sep-2016

Aucipres

Service
Product

Service rating : No complaints. All processes worked well.
Product: Holiday home good and we enjoyed it. But we had to provide EVERYTHING that made the house work (and we had to make up our own bed on arrival) So:- NO dishwasher tablets, detergent, house soap, personal soap, bin bags, loo rolls (there was one), dish cloth, pan scrubs, salt, pepper, etc. I don't object to buying all this stuff, but your web site should state clearly that this is the case. (We had to do a big shop at 5pm after being en route for 14 hours.) Susan P was never like this - there was usually a bottle of Rose in the fridge and fresh bread on arrival and the bits and pieces (as above) were nearly all present - maybe you would have to replace one or two of the above items - but to replace everything - never before have we had to do this.

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I am pleased that overall you enjoyed your holiday. The provision of basics and an arrival pack are decisions that each owner takes.We would have expected there to have been these at the property. We will discuss this with our local agent.

Jeremy Waldron
23-Sep-2016

St Esteve

Service
Product

Service rating : Told linen was included prior to booking when i queried it over the phone but subsequently has to pay. Property description referred to occasional traffic noise from a minor road....noise was loud and persistant as the property was right next to a main commuter road into aix en provence.....
Product: Property was ok but location next to very noisy road was awful

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The availability/Cost of linen is usually very clearly stated on the website and in all commumications. Sorry something went wrong for your holiday. We will follow up your comments about the road noise as this was not our experience.

02-Sep-2016

La Amandine

Service
Product

Service rating : Very fast communication, helpful staff.
Product: House had no air conditioning, pool was not suitable for small children, deep and made of stone, not marbles, just tiny touch of walls and your skin went off to blood, had to go to pool with socks. Agent was helpful, also owner sort it out problems very quickly.... They changed our fridge same day. Just house wasn't what we expected.

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Thank you for your excellent rating for our service, but I am sorry the house was not as you expected. To be clear our description does not list air conditioning as a feature. We will mention the depth of the pool in the future. Also I am pleased that our local manager was able to help during your holiday.

Jeremy Waldron