Susan Paradise Reviews

Consumer ratings of Susan Paradise

Feedback for www.susanparadise.co.uk/ has been compiled from 194 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur. Set up by Jeremy Waldron and Paul Taylor who still run the company day to day, visiting and photographing every villa featured, to ensure that they are able to offer exemplary customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.susanparadise.co.uk/
14-Jul-2016

Villa Le Canal

Service
Product

Service rating : Friendly and efficient what more can we ask for?
Product: A perfect spot, excellent facilities and so beautiful

No Comment
25-Sep-2016

Lou Grafonier

Service
Product

Service rating : Very efficient and great communication.
Product: Wonderful immaculate accommodation, all mod cons with a fantastic pool to ourselves - what more could you want!

No Comment
21-Feb-2017

Villa Le Canal

Service
Product

came back to me with an answer regarding a question I had for the owner of the property promptly

No Comment
16-Aug-2016

Lou Grafonier

Service
Product

Service rating : Very pleased with the service, cannot fault a thing.
Product: Our most favourite villa, fits all our needs and more ! We love holidaying there, very relaxing. It feels like we return home every time we go there. Owners are very welcoming but discreet. Thank you Marthe and Christian.

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Many thanks for your continuing loyalty. Its wonderful when a rental property is as good as your own property. Looking forward to welcoming you again in 2017?

Jeremy Waldron
23-Aug-2016

Berloga

Service
Product

Service rating : Our booking arrangements went to plan with no issues. Prompt response to our booking enquiry even over a weekend.
Product: An excellent property, very pleasant setting surrounded by woodland, with good facilities especially the pool. Expect the rustic charm of the French farmhouse style. Plenty of interesting places to visit within an easy journey. If you are fortunate to stay whilst the owners are in residence you will find them to be very hospitable. We thoroughly enjoyed our holiday and intend to return.

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Thank you for your excellent reviews. Really glad you enjoyed the charms of this property and we will be delighted to welcome you again in the future.

Jeremy Waldron
25-Aug-2016

Maison de Paul

Service
Product

Service rating : First time we have used this company. They were very efficient and helpful.
The holiday deposit was re-imbursed to my credit card within a couple of days of returning to the U.K . Impressed.
Product: Directions were easy to follow considering the rural location. Gites full of rustic charm, ideal for a couple or small family. Beautiful pool, private and tranquil setting. Owners next door but unintrusive - delicious produce and eggs left on our doorstep, thank you... Weather 30c each day, cooling down at night to make sleeping comfortable. Local small towns provide lovely markets and restaurants. Perfect setting for a quiet and relaxing holiday. We WILL return...

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Many thanks for your great review. We take great care with arrival instructions so its nice to be congratulated. I Hope we will welcome you again in the future.

Jeremy Waldron
02-Sep-2016

Lou Peyasq

Service
Product

Service rating : Excellent company to deal with. One small comment would be that the T&C's were very generic and not always applicable to the property so would be useful if correct information was sent out. In our case the property had pretty much everything included that was listed as extras or not included so it worked in our favour!
Product: The property is beautiful and even better than we were hoping for. Being a family home, everything was fitted with good quality items rather than the usual 'holiday house' cheap fixtures and fittings. We arrived on the Saturday and didn't leave the property for almost 10 days apart from to get supplies. It was so beautiful, there was no need! The owner was super helpful and accommodating. Pool, the house and views were perfect in every way! We will most definitely be going back!

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Thank you for your ratings. We will follow up your observations about property information. The owner is delighted you enjoyed your holiday.

Jeremy Waldron
03-Oct-2016

La Bergerie

Service
Product

Service rating : excellent, communication was easy and always available to answer any question and our property was first class... thank you
Product: absolutely first class, location, property with everything you needed for a perfect holiday and the wonderful owners greeted us and left wine water and beer in the fridge on our arrival.. can't thank you enough, will certainly be recommending this property to family and friends, our very best regards Denise and Richard Thorne

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Many thanks for your appreciation of both our service and the property. We would be delighted to welcome your friends and yourselves back to Susan Paradise in the future.

12-Sep-2016

Lou Grafonier

Service
Product

Service rating : The Susan Paradise staff is very helpful, provides an excellent service, gives detailed information about location, property, owners and other useful things. The booking procedure is pleasant and quick. All your questions are answered. Thank you very much for an excellent service. Ona & Aivaras
Product: Lou Grafonier is an great place and is perfect for 2 people. The swimming pool is beautiful and the garden and terrace are lovely. The owners are very nice and discreet. We are definitely coming back. Thank you very much for such a wonderful holiday. Ona & Aivaras

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We are delighted that our service is appreciated. Many thanks for your rating and we hope to welcome you again soon.

Jeremy Waldron
23-Sep-2016

Maison Bleue

Service
Product

Service rating : Amazing customer service! When we were half way through France & found we had not got the directions (on a Saturday afternoon) they text them to us and we found our Gite with no problem. It was greatly appreciated.
Product: The most beautiful location & accommodation with owners who went the extra mile! Would return in a heartbeat & have every intention of doing so!

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Many thanks for your appreciation of our service. Maison Bleue has been highly rated for many years with lots of happy customers. We would be delighted to welcome you again in the future.

23-Sep-2016

Les Aspres

Service
Product

Service rating : There seemed to be communication problems between the owners and Susanparadise but apart from a little embarrassment it did not affect our holiday.
Product: see comment above.

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Sorry about the communication problems, they should not have happened. We will look into this. However, we are please that overall your holiday went well.

23-Sep-2016

Le Mitan

Service
Product

Service rating : holiday ran like clockwork. Very professional
Product: Loved the old house. It was quite basic but has bags of character. Want to book for 2017 but wi-fi would make it more likely

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Delighted you had a great holiday.We will follow up the provision of WiFi for 2017.

01-Aug-2016

Lou Grafonier

Service
Product

Service rating : Very helpful staff, a pleasure to deal with.
Product: This was our second visit to Lou Grafonier and we loved it as much as the first time.
Christian and his wife are helpful and very discreet, and make the appartment feel like a home from home, it is spotless and a real pleasure to be in. Very relaxing garden and pool.

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Many thanks. Here's hoping you'll make a third visit!

Jeremy Waldron
01-Aug-2016

Les Fauvettes

Service
Product

Service rating : Easy to book and prompt response to queries.
Product: Les Fauvettes is a fantastic place to stay. Spacious with fantastic views. Ideal location for visiting coast and hills. Another bonus is that it is an easy drive from Nice airport. The owner Christian is a lovely gentleman and very helpful and informative. The pool is large and gorgeous. Gattieres is a lovely village within walking distance. Will definitely recommend this apartment. Jeanne and Stuart

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What else can I say after such a great review! Delighted you had such a good holiday. We hope to see you again.

Jeremy Waldron
31-Jul-2016

Maison Bleue

Service
Product

Service rating : We were very pleased with the villa - fortunately had my TomTom otherwise finding it might have been tricky for the last part of the journey
Product: We would have appreciated a welcome pack, bread, milk and cheese or jam. Warning of steps should be mentioned as my husband has a walking problem - but he managed! The pool and surroundings were super and we found some lovely places to visit - in spite of the heat!!

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Thank you for your comments. We will follow up your comments with the owner. We do mention steps in our description, perhaps we should say how many. We will revisit our arrival instructions we pride ourselves on their accuracy, and rarely loose clients.

Jeremy Waldron
04-May-2016

La Bastide Rouge

Service
Product

Service rating : Good communication,at all stages of booking. Excellent properties,prompt return of deposit
Product: A lovely property, with delightful owners they made our little dog so welcome. Baskets of fruit from the garden and home made preserves. Attractive gardens with terrace. Near to Vence and Cagnes for days out. Secure parking for car. Would definitely go again.

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Many thanks for your great review. These really are useful to other clients when looking at older properties that maybe at not as chic as other but where the welcome more that compensates.

Jeremy Waldron
27-Jun-2016

Durance

Service
Product

Service rating : Service was fine. No problems encountered.
Product: Holiday was lovely and the owner was friendly - although check out was a bit awkward as we needed to rush to get a train.

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Its great to see that 'proper' service is still appreciated, in this era of online direct booking.

Jeremy Waldron
27-Jun-2016

Les Cormorans

Service
Product

Service rating : Very professional yet friendly and helpful service.
Product: Great location, fabulous house and kind and helpful hosts. Perfect!

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Personal service wins yet again. Every property personally chosen by us to give great holidays. Thank you for appreciating this service.

Jeremy Waldron
27-Jun-2016

La Tour

Service
Product

Service rating : Everything ran smoothly, and we received our deposit back very quickly. Would thoroughly recommend.
Product: Fantastic part of France, gorgeous little mill, lovely owners. Perfect - thank you.

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Many thanks for your positive comments. We really like this property group and are glad you had a great time.

Jeremy Waldron
28-Jun-2016

Le Grand Jardin

Service
Product

Service rating : No problems with this
Product: Excellent facilities and very spacious gite. It had a very new feel about it The hosts were outstanding in their welcome and their help throughout the two week stay. Nothing was too much trouble for them I would thoroughly recomend this gits

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Many thanks for you ratings. Holidays are so much better when there is a great welcome from the owner.

Jeremy Waldron
02-Jul-2016

Chez Anne Marie

Service
Product

Service rating : Very good service
Product: Had the best time, Lovely hosts very welcoming,would recommend 100%

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Another satisfied customer! We and our owners pride ourselves on giving great service and a great holiday. Thank you.

Jeremy Waldron
26-Sep-2016

Aucipres

Service
Product

Service rating : No complaints. All processes worked well.
Product: Holiday home good and we enjoyed it. But we had to provide EVERYTHING that made the house work (and we had to make up our own bed on arrival) So:- NO dishwasher tablets, detergent, house soap, personal soap, bin bags, loo rolls (there was one), dish cloth, pan scrubs, salt, pepper, etc. I don't object to buying all this stuff, but your web site should state clearly that this is the case. (We had to do a big shop at 5pm after being en route for 14 hours.) Susan P was never like this - there was usually a bottle of Rose in the fridge and fresh bread on arrival and the bits and pieces (as above) were nearly all present - maybe you would have to replace one or two of the above items - but to replace everything - never before have we had to do this.

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I am pleased that overall you enjoyed your holiday. The provision of basics and an arrival pack are decisions that each owner takes.We would have expected there to have been these at the property. We will discuss this with our local agent.

Jeremy Waldron
27-Sep-2016

Berloga

Service
Product

Service rating : The booking all seemed to work efficiently.
Product: Lovely house, excellent large swimming pool, good level of equipment. Charming welcome. It's perfect for someone who wants a quiet spot with a remote feel but who also wants quick and easy access to the busy tourist areas and the beaches nearby. We found some of the biting insects just a little bit troublesome, but no more so than anywhere in the region.

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Many thanks for your review. Your description of the location will be a great benefit for new customers. Thank you.

Jeremy Waldron
15-Jul-2016

Maison Bleue

Service
Product

Service rating : The service when booking was at all times excellent and the information provided for us about our destination and the surrounding area was comprehensive and very helpful. Would certainly use Susan Paradise again.
Product: A delightful house with charming owners set in a quiet part of Pegomas, yet within easy reach of the many attractions of the region. Highly recommended.

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Many thanks for your great rating of both our service and the property. Maison Bleue has consistently been one of our most popular properties and I expect it will be so again in 2017. Book early if you would like to return.

Jeremy Waldron
20-Jul-2016

Maison Bleue

Service
Product

Service rating : Everything was perfect.
Product: The villa is exactly as advertised,clean and the hosts very friendly.A lovely couple.

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Many thanks for your overall top ratings. Maison Bleue yet again gets top approval. Book early for next year!

Jeremy Waldron