Susan Paradise Reviews

Consumer ratings of Susan Paradise

Feedback for www.susanparadise.co.uk/ has been compiled from 211 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.susanparadise.co.uk/
20-Nov

Maison Bleue

Service
Product

Service rating : Responsive service. Straightforward booking process. Good quality information.
Product: Lovely small apartment. Very clean and comfortable. Excellent situation for exploring the coast and the lovely inland villages and towns. Good bus service to Cannes.
Delightful owners who were friendly and helpful but discreet. Highly recommended.

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Thank you for your review. We are delighted to hear you enjoyed your holiday. Hope to hear from you for your 2018 booking!

Sonia
10-Oct-2017

La Bergerie

Service
Product

Service rating : Booking process etc all very good, however think there may be some communication problems between the company and villa owners as they were not there to meet us on arrival as advised and seemed surprised when we phoned them to say we were waiting for them. Also took almost 4-weeks to receive the return of our security deposit.
Product: Villa was very clean and owners were very friendly when they arrived, however the bed was so uncomfortable it was impossible to get a good nights sleep. Pool loungers are cast iron, so again quite uncomfortable unfortunately. Not possible to use combi-microwave as no instructions. Although all in all the villa is lovely we felt that almost £800 for a week is far too expensive.

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Thank you for your feedback, we are always looking to improve our processes. We always try to ensure that deposits are returned within 2 weeks and unfortunately this year, we have had some changes in our systems which made your deposit 2 weeks late. We apologise for any inconvenience caused. I will pass on your comments to the owners so that they can make necessary improvements.

Sonia
10-Oct-2017

Chez Anne Marie

Service
Product

Service rating : Very efficient.
Product: Warm freindly owners in marvellous location.

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We really appreciate your positive feedback. Hope to hear from you in 2018.

Sonia
10-Oct-2017

Lou Grafonier

Service
Product

Service rating : Very easy to deal with. All questions were answered quickly and efficiently.
Product: Love this gite. The location is peaceful with lovely views. The pool and loggia are just delightful. The owners are around but not intrusive. Easy to shops. Walking distance to a super boulangerie for breakfast and fab cakes. Didn't trry the buses this time for the bus stop is within easy distance of the house. The house itself has everything you need for a holiday. Very comfortable and chic. We loved it.

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Delighted to hear you had a wonderful time. It's great to have such wonderful feedback about the property and area for future clients. Hope to see you again in 2018!

Sonia
02-Oct-2017

Chez Anne Marie

Service
Product

Service rating : Always great service and great properties at a reasonable price
Product: Perfect in almost every way. If I had one minor niggle I would just say that the kitchen equipment etc could do with a bit of upgrade and replenishment

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Thank you for your continued support. We value your custom and hope to see you again in 2018. We will of course pass on your comments to the owner with regards to the kitchen equipment.

Sonia
26-Sep-2017

Le Grand Jardin

Service
Product

Service rating : Excellent they have tried very hard to re-time our holiday until next year due to personnel health problems which are now being carried out.
Product: Excellent they have tried very very hard to re-time our holiday until next year due to personnel health problems which are now being carried out.

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It was no problem at all! We wish you well and hope you have a wonderful holiday.

Sonia
21-Sep-2017

Le Mitan

Service
Product

Service rating : all queries dealt with quickly and efficiently
Product: the Mitan needs some serious upgrading and maintenance .inspite of this we enjoyed our stay very much and the owner is always ready to act on queries and requests.

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Glad to hear you enjoyed your holiday and thank you for your valuable feedback. We have already passed your comments on to the owner. We do hope you return to us for next year's holiday!

Sonia
10-Sep-2017

Le Grand Jardin

Service
Product

Service rating : Efficient and helpful
Product: Very well equipped accommodation. Sparkling clean swimming pool in lovely private garden. Ample outdoor dining and sitting space. Very welcoming hosts Christine and Robert. House is about 2k outside Montauroux, and about 6k from nearest supermarket

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Delighted to welcome yet another happy client to Le Grand Jardin. The owner continues to be one of the most welcoming. Hope to see you again in the future.

Jeremy Waldron
09-Sep-2017

Le Grand Jardin

Service
Product

Service rating : Rapid response, clear instructions, good advice and the property was exactly what had been promised.
Product: The owners were charming and incredibly helpful. They made the stay for us. We loved the property in every way.

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Many thanks for your review. This property continues to get excellent ratings year after year, we are delighted it met all your expectations.

Jeremy Waldron
17-Aug-2017

Le Grand Jardin

Service
Product

Used Susan Paradise for many holidays over a number of years and have never been disappointed. Their first hand knowledge of their accommodation is first class and I would highly recommend them.

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Many thanks for your continuing support, have a great holiday.

Jeremy Waldron
16-Aug-2017

Aucipres

Service
Product

Service rating : Thoroughly efficient and professional
Product: Beautiful house so well equipped and comfortable. Excellent stay.

No Comment
16-Aug-2017

La Petite Cachette

Service
Product

Service rating : Super service from the team.
Product: A really enjoyable stay. Great location,with a super pool. Very discreet owners.

No Comment
18-Jul-2017

Villa Le Canal

Service
Product

Service rating : Excellent company. Always giving information in good time. I wish they covered a larger area.
Product: Such a lovely property,our third visit. Will go again in 2018 if possible. So well appointed and lovely position.

No Comment
18-Jul-2017

La Bergerie

Service
Product
Latest
Service
Product

Service rating : Good service particularly when no one was at the property to greet us which was disconcerting to say the least!
Product: The wording of the property lead us to believe that we would be within easy walking distance of restaurants but this was not the case and therefore disappointing . Montauroux is a dying village with very little to offer.The microwave/combi oven had no instructions and the owners didn't know how it worked so we were limited to what we could cook. The air conditioning worked well but due to the nature of the property it was unbearably hot in the mezzanine bedroom.
Our holiday would have got off to a far better start if the owners hadn't been late arriving to let us into the gite

18-Jul-2017
Overall good

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No Comment
13-Jul-2017

Chez Anne Marie

Service
Product

Service rating : Excellent service and information, quick response, a very reliable and friendly team. We can't ask for a better service.
Thank you, Susan Paradise.
Product: The place is beautiful, a paradise for two people. The swimming pool is sensational. The owners are friendly and make you feel very welcome.

Thank you very much for another such a wonderful holiday!

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Many thanks for your review. No matter how many we get its always great to know we have happy customers!

Jeremy Waldron
26-Jun-2017

Maison Bleue

Service
Product

Service rating : Super efficient and helpful. Always feel happy and secure as I know the accommodation will be of a high standard which is why I always return when I am looking for this type of holiday.
Product: Delightful place to stay. La Maison Bleue was so peaceful and tranquil. Lovely pool set in the grounds of the owners' beautiful gardens. Very easy if you just want to park the car up in the village all day and take the bus to Cannes or Grasse.

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Many thanks for your comments. We are delighted that your holiday went so well and we hope that you will holiday with us again in the future.

Jeremy Waldron
14-Jun-2017

Ben Vengu

Service
Product

Service rating : Good communication and clear billing and instruction. Thank you.
Product: The house was charming beautifully maintained and equipped. The position was rural and very attractive with excellent vinyards nearby. The nearby village of Egleries was a delight with high class restaurants and shops. Our hosts were charming and although we had little French and they spoke no English we managed to communicate.
The pool was excellent. We are already thinking of booking this property again for next yes.

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No Comment
21-Feb-2017

Villa Le Canal

Service
Product

came back to me with an answer regarding a question I had for the owner of the property promptly

No Comment