Susan Paradise Reviews

Consumer ratings of Susan Paradise

Feedback for www.susanparadise.co.uk/ has been compiled from 195 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur. Set up by Jeremy Waldron and Paul Taylor who still run the company day to day, visiting and photographing every villa featured, to ensure that they are able to offer exemplary customer service.

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Reviews

DateProductRatingCustomer ReviewReply from www.susanparadise.co.uk/
14-Jul-2016

Le Pavillon

Service
Product

Service rating : Always returned our calls the same day if we had a query
Product: The upstairs sun terrace was very unkept with weeds and leaves the owner emailed us while we were staying we feed this back and the manager came and cleaned it up which should have been done prior to our stay .
Also we are very concerned about the safety of the wooden stairs leading to the up stairs sun terrace as they seem very unstable in quite a few places .

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Thank you for your excellent rating for our service, I am only disappointed that we did not get the same rating for the property. Clearly there were some issues, but these were corrected. We will follow up your comments about the staircase. Thank you.

Jeremy Waldron
14-Jul-2016

Villa Le Canal

Service
Product

Service rating : Friendly and efficient what more can we ask for?
Product: A perfect spot, excellent facilities and so beautiful

No Comment
14-Jul-2016

Pasi

Service
Product

Complaint sent to company, and dealt with

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I agree that you did not get the best service on arrival at the property due to misunderstandings with the owner. But these were quickly resolved. Equally, as you say, we have dealt with your complaint satisfactorily. I am glad that you enjoyed the property.

Jeremy Waldron
02-Jul-2016

Chez Anne Marie

Service
Product

Service rating : Very good service
Product: Had the best time, Lovely hosts very welcoming,would recommend 100%

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Another satisfied customer! We and our owners pride ourselves on giving great service and a great holiday. Thank you.

Jeremy Waldron
28-Jun-2016

Le Grand Jardin

Service
Product

Service rating : No problems with this
Product: Excellent facilities and very spacious gite. It had a very new feel about it The hosts were outstanding in their welcome and their help throughout the two week stay. Nothing was too much trouble for them I would thoroughly recomend this gits

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Many thanks for you ratings. Holidays are so much better when there is a great welcome from the owner.

Jeremy Waldron
27-Jun-2016

La Tour

Service
Product

Service rating : Everything ran smoothly, and we received our deposit back very quickly. Would thoroughly recommend.
Product: Fantastic part of France, gorgeous little mill, lovely owners. Perfect - thank you.

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Many thanks for your positive comments. We really like this property group and are glad you had a great time.

Jeremy Waldron
27-Jun-2016

Les Cormorans

Service
Product

Service rating : Very professional yet friendly and helpful service.
Product: Great location, fabulous house and kind and helpful hosts. Perfect!

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Personal service wins yet again. Every property personally chosen by us to give great holidays. Thank you for appreciating this service.

Jeremy Waldron
27-Jun-2016

Durance

Service
Product

Service rating : Service was fine. No problems encountered.
Product: Holiday was lovely and the owner was friendly - although check out was a bit awkward as we needed to rush to get a train.

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Its great to see that 'proper' service is still appreciated, in this era of online direct booking.

Jeremy Waldron