Susan Paradise Reviews

Consumer ratings of Susan Paradise

Feedback for www.susanparadise.co.uk/ has been compiled from 221 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.susanparadise.co.uk/
1 Hour(s) ago

Villa Le Canal

Service
Product

Service rating : Well managed
Product: A lovely villa

No Comment
16-Sep

Villa Serenity

Service
Product

Service rating : Very good service both here and in France.
Product: Excellent property ideal for our family.

Read more
Thank you for your great feedback. We are very grateful for your returning custom. See you in 2019!

Sonia
11-Sep

Berloga

Service
Product

Service rating : Late booking dealt with promptly
Product: Fantastic location in the hills away from it all.
A rustic house, well equipped with large garden area and huge pool. Good quality bedding and towels provided. Recommended!
To improve - better fans in bedrooms needed in August, an extra key as one bedroom had it’s own entrance and an extra sunbed ( we were 5 people fighting over 4!)

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Thank you for your excellent feedback. I will let the owner know the improvements you have pointed out. It's always helpful for us to be able to improve ours and our owners service.

Sonia
10-Sep

Villa Le Canal

Service
Product

Service rating : SP were responsive and very helpful - thanks for a great holiday
Product: WE loved Villa Le Canal - my wife thought it was one of the best she had ever stayed in - the air conditioning in each bedroom was essential and the pool was fab !

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Thank you for your excellent feedback. We will let the owner know you had a great time and we hope to hear from you again for next years booking.

Sonia
01-Sep-2018

St Esteve

Service
Product

Service rating : All queries dealt with very promptly. Excellent service
Product: Really beautiful villa, lovely garden and pool,

Read more
Thank you for your excellent feedback. Glad to hear you loved the villa. Please look out for 2019 prices which are being published shortly.

Sonia
29-Aug-2018

Villa Imagine

Service
Product

Service rating : Always very communicative.
Product: Beautiful house with an amazing view over the pool to the Antibes coast. Stunning.

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Thank you for your excellent feedback. So glad you enjoyed the house. Hope to hear from you for your 2019 booking.

Sonia
17-Aug-2018

Le Grand Jardin

Service
Product

Service rating : Easy and lovely to deal with - clear and good information provided prior to trip.
Product: Beautiful gardens, pool and extremely spacious accommodation. The owners were just the loveliest people and incredibly generous in their welcome pack - We were even brought a most delicious homemade crème caramel for dessert one evening! Lovely quiet location but within easy access to so many places. We had a fantastic week and I really didn’t want to leave - the best holiday I’ve had in years. Thank you so much Robert & Christine, your hospitality was wonderful.

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Thank you for your excellent feedback. We will pass your comments on to the owner. Hope to hear from you again for next years booking.

Sonia
15-Aug-2018

Berloga

Service
Product

Service rating : Very efficient service and everything that was supposed to happen did!
Product: Lovey property in the hills above Le Beausset, great pool, peaceful and quiet. Close to the coast, maybe a 15-20 minute drive. Owners were very friendly and helpful.

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Thank you for the fabulous review. Glad you had a great holiday. 2019 prices will soon be published so keep an eye out for your next holiday.

Sonia
13-Apr-2018

Maison Bleue

Service
Product

Always been pleased in the past

No Comment
28-Dec-2017

Villa Le Canal

Service
Product

Service rating : Always friendly and efficient
Product: Have booked for 2018.our fourth year.

No Comment
20-Nov-2017

Maison Bleue

Service
Product

Service rating : Responsive service. Straightforward booking process. Good quality information.
Product: Lovely small apartment. Very clean and comfortable. Excellent situation for exploring the coast and the lovely inland villages and towns. Good bus service to Cannes.
Delightful owners who were friendly and helpful but discreet. Highly recommended.

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Thank you for your review. We are delighted to hear you enjoyed your holiday. Hope to hear from you for your 2018 booking!

Sonia
10-Oct-2017

La Bergerie

Service
Product

Service rating : Booking process etc all very good, however think there may be some communication problems between the company and villa owners as they were not there to meet us on arrival as advised and seemed surprised when we phoned them to say we were waiting for them. Also took almost 4-weeks to receive the return of our security deposit.
Product: Villa was very clean and owners were very friendly when they arrived, however the bed was so uncomfortable it was impossible to get a good nights sleep. Pool loungers are cast iron, so again quite uncomfortable unfortunately. Not possible to use combi-microwave as no instructions. Although all in all the villa is lovely we felt that almost £800 for a week is far too expensive.

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Thank you for your feedback, we are always looking to improve our processes. We always try to ensure that deposits are returned within 2 weeks and unfortunately this year, we have had some changes in our systems which made your deposit 2 weeks late. We apologise for any inconvenience caused. I will pass on your comments to the owners so that they can make necessary improvements.

Sonia
10-Oct-2017

Chez Anne Marie

Service
Product

Service rating : Very efficient.
Product: Warm freindly owners in marvellous location.

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We really appreciate your positive feedback. Hope to hear from you in 2018.

Sonia
10-Oct-2017

Lou Grafonier

Service
Product

Service rating : Very easy to deal with. All questions were answered quickly and efficiently.
Product: Love this gite. The location is peaceful with lovely views. The pool and loggia are just delightful. The owners are around but not intrusive. Easy to shops. Walking distance to a super boulangerie for breakfast and fab cakes. Didn't trry the buses this time for the bus stop is within easy distance of the house. The house itself has everything you need for a holiday. Very comfortable and chic. We loved it.

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Delighted to hear you had a wonderful time. It's great to have such wonderful feedback about the property and area for future clients. Hope to see you again in 2018!

Sonia
02-Oct-2017

Chez Anne Marie

Service
Product

Service rating : Always great service and great properties at a reasonable price
Product: Perfect in almost every way. If I had one minor niggle I would just say that the kitchen equipment etc could do with a bit of upgrade and replenishment

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Thank you for your continued support. We value your custom and hope to see you again in 2018. We will of course pass on your comments to the owner with regards to the kitchen equipment.

Sonia
26-Sep-2017

Le Grand Jardin

Service
Product

Service rating : Excellent they have tried very hard to re-time our holiday until next year due to personnel health problems which are now being carried out.
Product: Excellent they have tried very very hard to re-time our holiday until next year due to personnel health problems which are now being carried out.

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It was no problem at all! We wish you well and hope you have a wonderful holiday.

Sonia
21-Sep-2017

Le Mitan

Service
Product

Service rating : all queries dealt with quickly and efficiently
Product: the Mitan needs some serious upgrading and maintenance .inspite of this we enjoyed our stay very much and the owner is always ready to act on queries and requests.

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Glad to hear you enjoyed your holiday and thank you for your valuable feedback. We have already passed your comments on to the owner. We do hope you return to us for next year's holiday!

Sonia