Susan Paradise Reviews

Consumer ratings of Susan Paradise

Feedback for www.susanparadise.co.uk/ has been compiled from 205 Customer Reviews

  • Feefo member since
  • 09/01/2014
  • Independent French villa rental specialists for over 20 years, in holidays to Brittany, Provence and Cote d'Azur, every villa featured, is visited and photographed personally todeliver exemplary customer service.

  • Website

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.susanparadise.co.uk/
21-Sep

Le Mitan

Service
Product

Service rating : all queries dealt with quickly and efficiently
Product: the Mitan needs some serious upgrading and maintenance .inspite of this we enjoyed our stay very much and the owner is always ready to act on queries and requests.

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Glad to hear you enjoyed your holiday and thank you for your valuable feedback. We have already passed your comments on to the owner. We do hope you return to us for next year's holiday!

Sonia
10-Sep

Le Grand Jardin

Service
Product

Service rating : Efficient and helpful
Product: Very well equipped accommodation. Sparkling clean swimming pool in lovely private garden. Ample outdoor dining and sitting space. Very welcoming hosts Christine and Robert. House is about 2k outside Montauroux, and about 6k from nearest supermarket

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Delighted to welcome yet another happy client to Le Grand Jardin. The owner continues to be one of the most welcoming. Hope to see you again in the future.

Jeremy Waldron
09-Sep

Le Grand Jardin

Service
Product

Service rating : Rapid response, clear instructions, good advice and the property was exactly what had been promised.
Product: The owners were charming and incredibly helpful. They made the stay for us. We loved the property in every way.

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Many thanks for your review. This property continues to get excellent ratings year after year, we are delighted it met all your expectations.

Jeremy Waldron
17-Aug-2017

Le Grand Jardin

Service
Product

Used Susan Paradise for many holidays over a number of years and have never been disappointed. Their first hand knowledge of their accommodation is first class and I would highly recommend them.

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Many thanks for your continuing support, have a great holiday.

Jeremy Waldron
16-Aug-2017

Aucipres

Service
Product

Service rating : Thoroughly efficient and professional
Product: Beautiful house so well equipped and comfortable. Excellent stay.

No Comment
16-Aug-2017

La Petite Cachette

Service
Product

Service rating : Super service from the team.
Product: A really enjoyable stay. Great location,with a super pool. Very discreet owners.

No Comment
18-Jul-2017

Villa Le Canal

Service
Product

Service rating : Excellent company. Always giving information in good time. I wish they covered a larger area.
Product: Such a lovely property,our third visit. Will go again in 2018 if possible. So well appointed and lovely position.

No Comment
18-Jul-2017

La Bergerie

Service
Product
Latest
Service
Product

Service rating : Good service particularly when no one was at the property to greet us which was disconcerting to say the least!
Product: The wording of the property lead us to believe that we would be within easy walking distance of restaurants but this was not the case and therefore disappointing . Montauroux is a dying village with very little to offer.The microwave/combi oven had no instructions and the owners didn't know how it worked so we were limited to what we could cook. The air conditioning worked well but due to the nature of the property it was unbearably hot in the mezzanine bedroom.
Our holiday would have got off to a far better start if the owners hadn't been late arriving to let us into the gite

18-Jul-2017
Overall good

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No Comment
13-Jul-2017

Chez Anne Marie

Service
Product

Service rating : Excellent service and information, quick response, a very reliable and friendly team. We can't ask for a better service.
Thank you, Susan Paradise.
Product: The place is beautiful, a paradise for two people. The swimming pool is sensational. The owners are friendly and make you feel very welcome.

Thank you very much for another such a wonderful holiday!

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Many thanks for your review. No matter how many we get its always great to know we have happy customers!

Jeremy Waldron
26-Jun-2017

Maison Bleue

Service
Product

Service rating : Super efficient and helpful. Always feel happy and secure as I know the accommodation will be of a high standard which is why I always return when I am looking for this type of holiday.
Product: Delightful place to stay. La Maison Bleue was so peaceful and tranquil. Lovely pool set in the grounds of the owners' beautiful gardens. Very easy if you just want to park the car up in the village all day and take the bus to Cannes or Grasse.

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Many thanks for your comments. We are delighted that your holiday went so well and we hope that you will holiday with us again in the future.

Jeremy Waldron
14-Jun-2017

Ben Vengu

Service
Product

Service rating : Good communication and clear billing and instruction. Thank you.
Product: The house was charming beautifully maintained and equipped. The position was rural and very attractive with excellent vinyards nearby. The nearby village of Egleries was a delight with high class restaurants and shops. Our hosts were charming and although we had little French and they spoke no English we managed to communicate.
The pool was excellent. We are already thinking of booking this property again for next yes.

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No Comment
21-Feb-2017

Villa Le Canal

Service
Product

came back to me with an answer regarding a question I had for the owner of the property promptly

No Comment
06-Nov-2016

Le Mitan

Service
Product

Service rating : efficient and effective, prompt reponses
Product: ideal location especially out of season when not so busy

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Many thanks for your excellent rattle. We are delighted you enjoyed the property.

Jeremy Waldron
20-Oct-2016

Lou Grafonier

Service
Product

Service rating : A pleasure to deal with.
Product: Apartment very pleasant to be in and in a good location for mountains coast and
amenities.Have holidayed 3 times and enjoyed each one.
Christian always helpful!

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Delighted that you have yet again enjoyed your holiday at Lou Grafonier. It is becoming one of our most popular villas.

Jeremy Waldron
19-Oct-2016

Le Grand Jardin

Service
Product

Service rating : Another great holiday
Product: Our return to Le Grand Jardin was just as we remembered it 7 years ago on our previous holiday there, fantastic. You could not wish for better and more helpful hosts than Christine and Robert.

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Many thanks for your great ratings, let's hope it won't be another 7 years until you return again!

Jeremy Waldron
03-Oct-2016

La Bergerie

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Product

Service rating : excellent, communication was easy and always available to answer any question and our property was first class... thank you
Product: absolutely first class, location, property with everything you needed for a perfect holiday and the wonderful owners greeted us and left wine water and beer in the fridge on our arrival.. can't thank you enough, will certainly be recommending this property to family and friends, our very best regards Denise and Richard Thorne

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Many thanks for your appreciation of both our service and the property. We would be delighted to welcome your friends and yourselves back to Susan Paradise in the future.

27-Sep-2016

Berloga

Service
Product

Service rating : The booking all seemed to work efficiently.
Product: Lovely house, excellent large swimming pool, good level of equipment. Charming welcome. It's perfect for someone who wants a quiet spot with a remote feel but who also wants quick and easy access to the busy tourist areas and the beaches nearby. We found some of the biting insects just a little bit troublesome, but no more so than anywhere in the region.

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Many thanks for your review. Your description of the location will be a great benefit for new customers. Thank you.

Jeremy Waldron
26-Sep-2016

Aucipres

Service
Product

Service rating : No complaints. All processes worked well.
Product: Holiday home good and we enjoyed it. But we had to provide EVERYTHING that made the house work (and we had to make up our own bed on arrival) So:- NO dishwasher tablets, detergent, house soap, personal soap, bin bags, loo rolls (there was one), dish cloth, pan scrubs, salt, pepper, etc. I don't object to buying all this stuff, but your web site should state clearly that this is the case. (We had to do a big shop at 5pm after being en route for 14 hours.) Susan P was never like this - there was usually a bottle of Rose in the fridge and fresh bread on arrival and the bits and pieces (as above) were nearly all present - maybe you would have to replace one or two of the above items - but to replace everything - never before have we had to do this.

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I am pleased that overall you enjoyed your holiday. The provision of basics and an arrival pack are decisions that each owner takes.We would have expected there to have been these at the property. We will discuss this with our local agent.

Jeremy Waldron
26-Sep-2016

Angeloun

Service
Product

Service rating : Excellent service, prompt answers to any questions I had. Superb.
Product: House was fantastic, just as advertised. A perfect location for relaxing and exploring the local area.

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Thank you for your appreciation of our service, it's great to get such good reviews. Equally delighted that the house was just as you expected.

Jeremy Waldron
25-Sep-2016

Lou Grafonier

Service
Product

Service rating : Very efficient and great communication.
Product: Wonderful immaculate accommodation, all mod cons with a fantastic pool to ourselves - what more could you want!

No Comment