Step2wo Reviews

Consumer ratings of Step2wo

Feedback for www.step2wo.com/ has been compiled from184 Customer Reviews

  • Feefo member since
  • 20/04/2012
  • Step2wo London - Designer Children's Shoes. Top brands including UGG boots. Armani, D&G, Fendi, Juicy & Lelli Kelly. Free UK Delivery.

  • Website

The rating shows just the review scores in the category or product area selected.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.step2wo.com/
2 Hour(s) ago

Step2wo Verity - Studded Pump

Service
Product

Service rating : Excellent fast service. We got the ordered shoes within 36 hours and the shoes are very good quality. Sizing is as compatible with measurements.
Product rating : A very nice comfy shoe good quality. Looks as on online picture. My daughter has 3 pairs of this brand all excellent

No Comment
16-May

Step2wo Ash - Smart Ankle Boot

Service
Product

Service rating : Very good company to deal with.
Product rating : Very nice boots. Very well made.

No Comment
15-May

UGG Annette Wedge Sandal

Service
Product

Service rating : As always, a good service.
Product rating : I don't think they are a particularly generous fit, I would say they are average size fitting but they are lovely and look super. My 11 year old daughter is very pleased with them.

No Comment
09-May

Step2wo Soleil - Closed Flower Sandal

Service
Product

Very happy with the quick service and delivery.

No Comment
08-May

Converse Low Double Strap

Service
Product

Fast delivery great service

No Comment
07-May

Lelli Kelly Glitter Tiara Dolly

Service
Product

Service rating : Girls very helpfull x
Product rating : Girls very helpfull x

No Comment
05-May

Step2wo Magic Sandal - Sequin Velcro Sandal

Service
Product

Product delivery was extremely efficient, and item was just as described on the website.

No Comment
05-May

Step2wo Rose - Decorated Pump

Service
Product

Service rating : Lovely Range, easy to follow website
Product rating : Beautiful shoes, fit lovelly,
Packaged and delivered very swiftly,
many Thanks!

No Comment
04-May

Step2wo Sawyer - Deck Shoe

Service
Product

Service rating : order was delivered the time i was told it would.
Product rating : the shoes are fabulous,nice soft material,love the crossover straps,my son cant do laces,he has autism.

No Comment
03-May

Step2wo Brad - Casual Slip On

Service
Product

Service rating : The service was ,quick and very informative when I called for advice. Would definitely use again
Product rating : Lovely just what I was looking for

No Comment
30-Apr-2013

Step2wo Mini Mesi - Toddler Boat Shoe

Service
Product

Service rating : Brilliant quality products, generous sizing.
Product rating : Beautiful shoes, i ordered them for our wedding in Rhodes this year as my little man was wearing light coloured linen trousers & white shirt but his dad changed his mind on suits so my LB is now wearing a dark suit & the shoes didnt match with being brown but i will definatly be looking on here for some more shoes for this suit. Brilliant quality, comfy product.

Read more
That is a shame, but so glad you like our shoes. Congratulations with the wedding and we do hope you find something to go with the suit.

Sincerely,
Francesca
30-Apr-2013

Puma Junior Double Strap Trainer

Service
Product

superb excellent on time delighted with the service and delevery

Read more
Fantastic feedback, thank you for comments!

Sincerely,
Francesca
28-Apr-2013

Step2wo Mathew - Classic Velcro Shoe

Service
Product

Service was very good

Read more
Great to hear, thank you!

Sincerely,
Francesca
28-Apr-2013

Agatha Ruiz de la Prada Multi Coloured Bar Pump

Service
Product

Service rating : Lovely selection of shoes.
Product rating : One shoe had dirty marks on the inside.

Read more
Thank you for your comments. That is a shame, as our shoes should be checked before leaving our warehouse. If in future you are unhappy with anything you receive from us do not hesitate to contact us.

Sincerely,
Francesca
26-Apr-2013

UGG JoJo

Service
Product

Service rating : At first i didnt see a confirmation email, but as soon as I contacted customer services they placed the order immediately and 2 emails were sent to me. Order arrived very quickly and was delivered to a neighbour as suggested.
Product rating : lovely shoes........

Read more
Thank you for giving us your feedback. If you experience any problems or are unsure about anything then it is best to contact us immediately like you did in order for us to ensure everything runs smoothly and it is great you were able to take advantage of our leave with a neighbour option.

Sincerely,
Francesca
23-Apr-2013

Step2wo Shavon - Glitzy Diamant Slip On

Service
Product

Service rating : Excellent communication
Product rating : Gorgeous shoes

Read more
What a great choice of shoe, we are very glad you like them. Thank you for you comments!

Sincerely,
Francesca
14-Apr-2013

Step2wo Brad - Casual Slip On

Service
Product

Service rating : Promptly posted.
Product rating : Love the shoes being made in Italy.

Read more
Quality is very important to us at Step2wo as well as comfort and style, so we do try to source the best shoe factories. Thank your feedback.

Sincerely,
Francesca
13-Apr-2013

Step2wo Verity - Studded Pump

  • Customer also reviewed:
  • Step2wo Midi Rose - White Leather Shoe
  • Step2wo Broderie - Flower Pump
Service
Product

My order was never placed so until I called up step two almost 10 days after placing my order my order was not actually sent out.

Read more
We have looked into this for you and can see that there was a problem with the payment system which did not notify us of your order. We are very sorry for this and have since looked into the problem and hope to have resolved it. Had this order come through properly like all our other orders we would have had this sent to you immediately, we are just sorry this did not happen as we take our dispatch and delivery times very seriously.

Sincerely,
Francesca
13-Apr-2013

UGG Bailey Tripple Button

Service
Product

Service rating : It took 7 days before my order was dispatched. This is too long. A similar order from another company was sent the next day.
Product rating : Still hasn't arrived!

Read more
We are very sorry to hear this. We also agree that this is too long and this is by all means not a usual length of dispatch time for us. I have looked into your order and can see it was going to the Netherlands. The problem here was that we were in the midst of changing our international couriers which caused the delay on your order.
We sincerely apologise for the delay and for any inconveniences this may have caused.

Sincerely,
Francesca
12-Apr-2013

Armani Toddler Branded High Top

Service
Product

Was very pleased they arrived extra fast will defo use again,and have told my friends and family about the site.

Read more
This is great feedback, we do try to dispatch and deliver as quickly as possible. Thank you for you feedback.

Sincerely,
Francesca
11-Apr-2013

Lelli Kelly Dolly Princess Shoes

Service
Product

Service rating : Easy to use website and fast and free delivery included!
Product rating : Just what my 5 year old daughter asked for - and delivered within 2 working days in good time for her birthday! Thanks!

Read more
Aw what a great birthday present, we do hope she liked them! We are very happy to hear she had them in time for her birthday. Thank you for taking the time to give us feedback, we love hearing from our happy customers!

Sincerely,
Francesca
08-Apr-2013

Step2wo Cynthia - Stylish Leather Slip Ons

Service
Product

As always, a fast, efficient and reliable service.

Read more
Great, thank you for your feedback!

Sincerely,
Francesca
08-Apr-2013

Step2wo Lord - Patent Brogue

Service
Product

Service rating : excellent order process, great communication about delivery- with the option t change the day, and great product.
Product rating : lovley!

Read more
Lovely feedback! We do try our best to keep our customers informed of delivery and provide them with various delivery options if not available to receive them as we do realise people can be very busy, especially with children. Thank you for your feedback.

Sincerely,
Francesca
07-Apr-2013

Nike Air Force 1 Trainer Bigger

Service
Product

Excellent communication, delivered on time.

Read more
Great feedback, thank you!

Sincerely,
Francesca
05-Apr-2013

Step2wo Vision - Metallic Toe Pump

Service
Product

Service rating : very quick and efficient
Product rating : my daughter has very thin feet and these pumps are great as they fit around her ankle.

Read more
Brilliant, we are glad to hear they fit so perfectly, we do hope she enjoys wearing them!

Sincerely,
Francesca
03-Apr-2013

Step2wo Midi Rose - White Leather Shoe

Service
Product

Service rating : Excellent service and courier free too, packaged brilliantly.
Product rating : Lovely quality always is.

Read more
Thank you for your wonderful feedback!

Sincerely,
Francesca
03-Apr-2013

Step2wo Apache - Smart Chelsea Boot

Service
Product
Latest
Service
Product

Service rating : Fantastic service
Fast delivery
Product rating : Lovely

03-Apr-2013
Great website
Lots of choice

Read more
Brilliant, thank you for feedback! It is good to hear you were happy with both the service, delivery and shoes.

Sincerely,
Francesca
26-Mar-2013

Step2wo Sonny - Classic Lace Up

  • Customer also reviewed:
  • Step2wo Stanford - Patent Lace Up
Service
Product

Service rating : Easy to use website. Service was excellent, would shop with them again.
Product rating : Lovely formal shoes.

Read more
Great news, we do hope you will! Thank you for taking the time to gives us your feedback.

Sincerely,
Francesca
26-Mar-2013

Geox Toddler Branded Trainer

Service
Product

Service rating : I had my shoes within days of placing my order.... Very happy customer
Product rating : Such soft flexible little shoes, perfect for my 17 month little boy!!

Read more
Fantastic feedback. We love to hear from our very happy customers. We do hope your little 17 month old boy enjoys wearing them.

Sincerely,
Francesca
23-Mar-2013

Step2wo Brad - Casual Slip On

Service
Product

Service rating : kept informed re delivery
Product rating : nice soft shoe

Read more
We do pride ourselves on trying to keep the customer up to date and in the know as much as possible of the delivery of their items. Thank you for your feedback.

Sincerely,
Francesca
19-Mar-2013

Step2wo Stanford - Patent Lace Up

Service
Product

Service rating : Excellent service and delivery
Product rating : Beautiful shoe, perfect for a very special occassion

Read more
What a great choice of shoe. It is very versatile and fun. Thank you for taking the time to comment.

Sincerely,
Francesca
18-Mar-2013

Step2wo Lord - Patent Brogue

Service
Product

Service rating : Good
Product rating : Perfect company could do with a lot more stock in The Lord range

Read more
Thank you from your comments, We do try to replenish our best selling sizes as often as possible and Lord is one of them, however at certain times of the season with their popularity then can be a period of time when the stock levels are lower. We hope you are happy with the shoes, they are definitely one of our favourites.

Sincerely,
Francesca
16-Mar-2013

UGG Classic Tall Boot

Service
Product

I was a little disappointed with the delivery options. I wanted the boots for a birthday gift. Although free delivery is excellent the choice to pay for next day would be better.

Read more
Thank you for taking the time to give us your feedback.
We can appreciate your frustration with not being able to speed the delivery up, however, as you said we offer free delivery on all of our orders. Also, if the shoe is in our main warehouse then the item is dispatched for next day delivery as a standard, but in some cases we do need to call certain shoes from our external warehouse and this is when deliveries can take a day or two longer and there is no way we can speed this up as we dispatch each and every shoe as quick as possible.
If you are purchasing for a gift in the future or need a shoe urgently then you can call us and we will be able to inform you of estimated delivery times.

Sincerely,
Francesca
15-Mar-2013

UGG UGG Erin

Service
Product

was a bit disapointed the uggs box was ripped at the top it is for a gift

Read more
We are very sorry to hear the box was not in perfect condition when you received it. We do take the upmost care in trying to not only look after the shoes but the outer packaging the shoes come in, as we appreciate certain items are purchased as a gift. However, on the rare occasion some boxes can get damaged in transit from our external warehouses and as we are only allocated 1 box per shoe it is often not possible to replace the box. We do hope you were happy with the shoes themselves and can assure you this is not often the case.

Sincerely,
Francesca
10-Mar-2013

Converse All Star High Top

Service
Product

Service rating : Good
Product rating : Good

Read more
Thank you for your feedback.

Sincerely,
Francesca
07-Mar-2013

Step2wo Lord - Patent Brogue

Service
Product

Service rating : Happy with selection of beautiful shoes and service !
Product rating : Beautifully made and good design.

Read more
What wonderful feedback, thank you for taking the time to let us know your thoughts!

Sincerely,
Francesca
07-Mar-2013

Step2wo New Lynn - School Bar Shoe

Service
Product

Service rating : Nice selection of children's shoes. Not all to 'chintzy' or 'fussy'.
Product rating : Love the simple design and the fit was very good. Daughter loved the shoes which was most important. Shoes seem well made, though there was a scuff on one of the hoop straps.

Read more
Thank you for nice comments. We do hold a very wide selection of children's shoes, and do understand the various needs of both style, comfort and the different wants from different customers. New Lynn is a long standing favourite with our customers and we are glad to hear your daughter was happy with them. We are, however, sorry to hear there was scuff on the shoe. If in future there are any problems with any of the shoe we send you then please do not hesitate to contact us about it immediately.

Sincerely,
Francesca
24-Feb-2013

Step2wo Shanell - Embellished Bow Shoe

Service
Product
Latest
Service
Product

Service rating : Shoes were damaged
Product rating : Shoes were damaged so having to replace

01-Mar-2013
excellent

Read more
We are very sorry to hear there was a scuff on one of the shoes. Therefore we have sent you a replacement pair. In future if there are any problems with the items you receive then please do not hesitate to contact us via phone or email and we can arrange for a replacement pair to be with you as soon as possible.

Sincerely,
Francesca
20-Feb-2013

UGG Classic Tall Boot

Service
Product

Very fast and efficient service

Read more
Great! Thank you for your feedback!

Sincerely,
Francesca
15-Feb-2013

Step2wo Lorena - Patent Toe Pump

Service
Product

Service rating : Quick delivery
Product rating : Beautiful shoes

Read more
Lorena are a great shoe that we have continued through out the years. Thank you for your comments.

Sincerely,
Francesca
31-Jan-2013

UGG Shea Boot

Service
Product

Service rating : Placed my order and within two days my boots had arrived
Product rating : looked exactly as the website shows

Read more
We hope you have been able to enjoy the UGG's this winter, we certainly have had the weather for them! Thank you for your comments.

Sincerely,
Francesca
21-Jan-2013

UGG Classic Tall Boot

Service
Product
Latest
Service
Product

Service rating : Fantastic service and very quick delivery
Product rating : Fantastic! Exactly what we wanted!

25-Jan-2013
Fast efficient service

Read more
Glad to hear you found our service to be fantastic and very quick. We appreciate you taking the time to give us your feedback!

Sincerely,
Francesca
11-Jan-2013

Prada Shoes Classic Lace Up Trainer

Service
Product

very pleased with my order

Read more
Great news! Thank you.

Sincerely,
Francesca
10-Jan-2013

Step2wo Mathew - Classic Velcro Shoe

Service
Product

Service rating : shoes received within few days thanks
Product rating : have been buying same shoes for several years now so definitely happy

Read more
Thank you for your feedback. Mathew is a great classic Velcro shoe, glad to hear you have found it so suitable that you have been buying it for years.

Sincerely,
Francesca
04-Jan-2013

Hunter Young Hunter Wellie

Service
Product

Service rating : Really good service, free delivery over the christmas period. Recieved and texts informing me of the status of my delivery which was very prompt a couple of days later. Will use again!
Product rating : Nice fit as i'm an adult with small size 3 feet, good price

Read more
It's great to hear from our adult customers who are lucky enough to take advantage of our shoes and that you were happy with our informative delivery details, which we believe make ordering online so much easier.

Sincerely,
Francesca
24-Dec-2012

Geox Heart Patent Trainers

  • Customer also reviewed:
  • Step2wo Mini Cilla - Glitter
Service
Product

Service rating : Great
Product rating : Great

Read more
Thank you!

Sincerely,
Francesca
24-Dec-2012

UGG Kids Classic Low Boot

Service
Product

easy to order. good stock levels. quick delivery. good price

Read more
Thank you for taking the time to give us such good feedback!

Sincerely,
Francesca
23-Dec-2012

Lelli Kelly Toddler Bee Dolly

Service
Product

Delivered within a couple of days even though it was the week before Christmas! Great service

Read more
We are very happy to hear your received your shoes in time for Christmas, we did try our best to get as many where possible out to our customers in time for Christmas day!

Sincerely,
Francesca
23-Dec-2012

Step2wo Camilla - Patent Ankle Boot

  • Customer also reviewed:
  • Lelli Kelly Bee Dolly
  • Step2wo Midi Wales - Bar Shoe
  • etc.
Service
Product

Brilliant service!

Read more
Thanks for your feedback!

Sincerely,
Francesca
23-Dec-2012

UGG UGG Bailey Bow

Service
Product

Service rating : Easy to use website,very very fast delivery!!
Product rating : Beautiful little boots,excellent price!!

Read more
Brilliant comments, thank you for taking the time to give us your feedback!

Sincerely,
Francesca
23-Dec-2012

Step2wo Rain - Sparkly Zip Bootie

  • Customer also reviewed:
  • Step2wo RENA - Mary Jane Bow Shoe
Service
Product

Service rating : Good prompt delivery.
Great to get a discount for being a returning customer.
Will definitely buy from you again.
Product rating : Already had these boots in a smaller size. My daughters feet grew & so bought the next size up. Very very practical for winter & look gorgeous on. My daughter wears them everyday to nursery. Where as other shoes have not withstood these boots still looked great when she outgrew the 1st size.
A big ask & suggestion to keep them in the range for next year. I would definitely buy them again.

Read more
The £5 discount is available for all of our returning customers, and you should receive this discount every time you order for the foreseeable future, so you can always take advantage.

We are happy to hear you loved the Rain boots so much. Unfortunately these have stopped for the Spring Summer 13 season, however we are sure there will be a very similar style again for the Autumn season. Don't hesitate to give us a call nearer the time for us to help you find something similar.

Sincerely,
Francesca
20-Dec-2012

UGG Classic Glitter

Service
Product

Service rating : Excellent prompt service with a clear delivery process from order to home arrival.
Product rating : Gorgeous glitter uggs

Read more
Thank you for your great feedback. We love the glitter UGGs too!

Sincerely,
Francesca
20-Dec-2012

Step2wo Cilla Glitter - Pumps

Service
Product

very quick next day delivery.

Read more
Brilliant, glad you had a speedy delivery!

Sincerely,
Francesca
13-Dec-2012

Prada Shoes Double Strap Trainer

Service
Product

Service rating : But on the website it says next day delivery for orders but mine took 3 working days!!
Product rating : Love them perfect for special outings

Read more


It does actually say on our website under delivery and returns that goods will usually be dispatched within one working day if in our main warehouse. However, some items may take three to seven days to be dispatched if in our external warehouse.

We are sorry if you misunderstood this. If in doubt of how long a shoe will take you can always give us a quick call before ordering and we can give you an estimated delivery time.

Sincerely,
Francesca
12-Dec-2012

UGG Classic Glitter

  • Customer also reviewed:
  • Step2wo Ash - Smart Ankle Boot
  • Converse Suede High Top
Service
Product
Latest
Service
Product

Placed this order on 3/12/12, still have not received my shoes, apparently the order will arrive on 14/12/12, a long way of the recommended 4-7 days as stated.

12-Dec-2012
Impressed with the selection of children's shoes available but delivery just too lengthy

Read more
We are very sorry to hear you experienced a delay in receiving your order. We have looked into this and can see there was a problem with collecting one of your shoes from our external warehouse, it looks as though there were a few failed attempts by the courier in bringing it to us hence the delay in delivering it to you. This very rarely happens as we aim to have the shoes with our customers next day if in the main warehouse or within a few days if coming from our external warehouse, with 5-7 days being an extreme case. So the delayed delivery to you is very rare and we are very sorry that this was the case. If you wish to discuss any further then please do not hesitate to contact us.

Sincerely,
Francesca
11-Dec-2012

Step2wo Spats - Jasmine Guinness for BHF

Service
Product

Service rating : Very easy to order, prompt deliver with time slot, very good indeed!!!
Product rating : Love your shoes, so different & well made

Read more
What great comments! The spats you ordered are definitely one of our favourites.

Sincerely,
Francesca
10-Dec-2012

Hunter Young Hunter Wellie

Service
Product

Service rating : great service as usual!
Product rating : these are great.. however they are rather tall for an infant size 7 boot they come up to my daughters knees and shes a rather tall 2 1/2 year old. but im sure a growth spurt is due soon :) they are lovely though and shes very proud of them!

Read more
Thank you for your feedback on the boot, we will be sure to take note of this. However, we are glad she likes them and hope she's able to wear them very soon.

Sincerely,
Francesca
09-Dec-2012

Step2wo Sonny - Classic Lace Up

Service
Product

website archaic and slow. impossible to deliver abroad on a uk registered credit card.

Read more
We are sorry that you were not happy with our website. In regards to having something ordered abroad with a UK card, we do not allow this at the moment due to very high levels of fraud. Therefore a different billing and delivery address is possible but not in different countries I am afraid. However, if you were to order something to be delivered abroad and had the card registered to that address then it is not a problem.

This may be something we shall change in the future, but as mentioned this is currently not possible due to the level of fraud.

Sincerely,
Francesca
09-Dec-2012

Step2wo Nail - Studded Lace Boot

Service
Product

Service rating : Excellent delivery times informing me by txt and email of times to the nearest hour with options if It wasn't convenient. Never had such good service
Product rating : Received exactly what I ordered packaged satisfactory. Present for my daughter

Read more
It's great to hear you loved our delivery service, as we find DPD to be very informative and usually very accurate with their estimated delivery windows. We hope your daughter liked the boot!

Sincerely,
Francesca
07-Dec-2012

Supra Vaider High Top

Service
Product

Excellent service 10/10

Read more
Thanks for your feedback!!

Sincerely,
Francesca
06-Dec-2012

Lelli Kelly Bow Legwarmer Boot

Service
Product

Service rating : The website is easy to use the staff on the phone very helpful (I spoke to Abby). Your delivery service left a card. You text DPD as instructed on the card and make the request to deliver next door, you receive confirmation. They do not deliver to the neighbor and post another card the following day. You cannot call them and speak a person to complain, so call your goodselves and Abby spends time on the phone to DPD they lie about trying to deliver to the neighbor (we both have cctv), Abbey then arranges for the parcel to be delivered after 4pm the following day. The parcel is delivered the following day but at 9.50am, fortunately I was at home because the school heating had broken down. The driver could not even be bothered to ring the door bell, fortunately the dog has good hearing. The biggest issue is that the boots were required for an event at school which in the end did not go ahead but the result was my 6 year old was extremely upset because I belived the text from DPD.
Product rating : My daughter loves Lelli Kelly and the boots were perfect.

Read more
We are very sorry to hear this. We have spoken with DPD with regards to the incident and tried to ensure as much as possible this will not happen again. This is such a shame as DPD tend to be an excellent courier and many of our customers find them to be very accurate and informative but they can, as with you, let us down sometimes. I am glad your daughter loves the Lelli Kelly boots but we are very sad she was upset due to the later than expected delivery time.

Sincerely,
Francesca
06-Dec-2012

Step2wo Octavia - Sweet Mary Jane

  • Customer also reviewed:
  • Step2wo Sarah - Mary Jane
  • Geox Crush Leather Trainer
Service
Product

I find you to be an excellent company in terms of CS, website, selection & prompt delivery. I wasn't crazy about your best dressed child competition but that's only a by the way

Read more
That's great, thank you for your feedback. That's a shame you didn't like our competition, we would be interested to know why if you email us on online@step2wo.co.uk as we found many of customer loved it.

Sincerely,
Francesca
06-Dec-2012

Step2wo Kalipa - Faux Fur Boot

Service
Product

The offers are really good such as 20 percent off plus 10 percent off plus 5 pound off your next order is brilliant x

Read more
It was an early Christmas gift to our customers, we are glad you were able to take advantage of it.

Sincerely,
Francesca
05-Dec-2012

UGG UGG Bailey Bow

Service
Product

Service rating : Website wasn't working fully when I first tried to place my order but great once it was fixed. Fast delivery and a good deal.
Product rating : Lovely quality and great design.

Read more
On the rare occasion we can experience minor glitches, but few and far between, so happy to hear you managed to order OK once it was fixed and experienced our fast delivery service.

Sincerely,
Francesca
05-Dec-2012

UGG Kids Classic Low Boot

Service
Product

Service rating : Telephone was answered extremely quickly and the service was good
Product rating : Lovely item will make beautiful Christmas gifts

Read more
They certainly will, we hope the lucky receiver likes them and thank you for giving us feedback on our service!

Sincerely,
Francesca
03-Dec-2012

UGG Classic Tall Boot

Service
Product

Service rating : the customer service is fantastic, i was having problems with ordering as the basket wasn't showing up online, so i contacted customer services who helped me straight away! also the discount for orders over £100 is a huge help, then when you receive your item there was a £5 off coupon and 20% off next order! so ive ordered some more items :)
Product rating : great quality - the real deal, and a fantastic price, their kids UGG's go up to an adult size 5 so they are £70 cheaper than buying adult UGGS!!

Read more
This is great to hear. We are here to help with any queries, so its good you contacted us in order to help you. Glad you were able to take advantage of our 10% off, £5 code and our 20% off for our very special customers. We are aware that if your are lucky enough to have small feet then purchasing the UGGs from us can work considerbaly cheaper so even better for you!! Thank your for giving us your feedback.

Sincerely,
Francesca
03-Dec-2012

UGG Classic Tall Boot

Service
Product
Latest
Service
Product

Service rating : This is the 1st time i have seen your website,i found it very good,free delivery,prices reasonable.My item was delived within a few days.Thankyou Step2w0
Product rating : Good prices

03-Dec-2012
I bought ugg boots for a christmas present.I found the prices reasonable.Quick and free delivery

Read more
Thank you for shopping with Step2wo, glad you have found us! Yes, free delivery is a good perk. We hope whoever they are for enjoys them.

Sincerely,
Francesca
03-Dec-2012

UGG Kids Classic Low Boot

Service
Product

Had boots in stock. Delivered very quickly.

Read more
Quick delivery is what aim for, so good to hear we achieved this on your behalf! Thank you for your comment.

Sincerely,
Francesca
02-Dec-2012

UGG Classic Glitter

Service
Product

Service rating : Easy to use website,very fast delivery!!,10% off & £5 off voucher excellent!!
Product rating : Lovely little boots,very good price!!!

Read more
Glad to hear you were able to take advantage of our 10% off and £5 off voucher, it does make a huge difference. The glitter UGGs are fantastic, especially for the festive season, we hope you enjoy!

Sincerely,
Francesca
01-Dec-2012

UGG Kids Classic Low Boot

Service
Product

Service rating : Great website easy to use
Product rating : This is my daughters 4th pair I think they are worth money

Read more
Wow 4th pair, she must love them! We take on board all of our customers feed back so we are happy to hear you found our website easy to use.

Sincerely,
Francesca
30-Nov-2012

Ralph Lauren Slider Lace Trainer

Service
Product

The service was okay just that they delivered a wrong item

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We are very sorry to hear this, I have looked into this and can see we tried to rectify this for you as soon as possible. If you have any further queries or problems then please do not hesitate to call us.

Sincerely,
Francesca
29-Nov-2012

Step2wo Jodie - Bar School Shoe

Service
Product

Service rating : Great product- have bought Step two shoes for last 3-4 years.
DPD delivery service were ok but sent me a text which did not identify the product and as I had several deliveries pending over a few days, I was not able to correctly identify when the shoes were being delivered on the first day. However, they did do as we told them on the second day. They need to match up their delivery order number with the purchase number!!
Product rating : These shoes are superb. Third pair .Have not considered buying another different pair from anywhere else. Bought on line on this occasion but previously travelled to London to buy them!!
kerry@davies1019.fsnet.co.uk

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Great to hear from a long time Step2wo fan! The school shoe Jodie is one that has been with us for a very long time just because we find it to be a very good and popular school shoe. At least you are now aware you can purchase them on-line without having to travel too far! As for the DPD text, that does sound rather odd, as we usually find the text service fantastic, but we will take note of your concerns and pass them on. Thanks for taking the time to give us your feedback.

Sincerely,
Francesca
29-Nov-2012

Step2wo Mouse - Faux Fur Boot

Service
Product

Dispatch time very poor.

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We are very sorry to hear this! We must assure you this is not always the case. We have a stock take once a year, which fell on the 23rd during which your order was being processed hence why the order took slightly longer. We do apologise.

Sincerely,
Francesca
29-Nov-2012

UGG Bailey Tripple Button

Service
Product

Service rating : pleasant staff and speedy delivery
Product rating : better value then high street prices my daughter also has the Charlotte Church for the Heart Foundation boots and they are absolutely amazing many thanks

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The Charlotte Church shoes are great, and they are for a good cause so even better! Glad you found both our staff a delivery to be good, thank you for your comments!

Sincerely,
Francesca
28-Nov-2012

UGG Bailey Tripple Button

Service
Product

Fast postage

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That's what we strive for!! Good to hear!

Sincerely,
Francesca
26-Nov-2012

UGG Kids Classic Low Boot

Service
Product

Service rating : Only place to have them in stock and with 10% off. Great service arrived within a couple of days.
Product rating : Very nice boots bought for my 9 yr old for Christmas.

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We hope your 9 year old is pleased with them! Thank your for taking the time to give us your feedback!

Sincerely,
Francesca
25-Nov-2012

UGG Kids Classic Low Boot

Service
Product

Service rating : Quick
Product rating : Genuine product at a reasonable price

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Thank you for your feedback. Yes, all our products are 100% genuine as we hold concessions in some of the UK's most prestigious department stores such as Selfridges and Harvey Nichols! We hope you enjoy them!

Sincerely,
Francesca
25-Nov-2012

Converse Long Velcro Suede Boot

Service
Product

Service rating : Order was dealt with efficiently and delivery company e-mailed to say when they would deliver and they were there bang on the dot!
Product rating : They look good but are a Christmas present so will not know how comfy and durable they are yet.

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Thank you for taking the time to comment. We do pride ourselves on our choice of courier service as we feel it is very important that our customers can track their items to the very point of delivery, as the estimated delivery time has its advantages such as not having to wait in all day as I'm sure you know.

Let's hope they love the present as I'm sure they will!

Sincerely,
Francesca
23-Nov-2012

Y-3 Printed Branded Lace Up

Service
Product

Service rating : first class .
Product rating : great quality. just as exspected.

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First class is what we aim for! Thank you for taking the time to give us your feedback!

Sincerely,
Francesca
21-Nov-2012

Lelli Kelly Butterfly Toddler Dolly

Service
Product

Service rating : VERY VERY PLEASED
Product rating : ALTHOUGH I ORDERED THE WRONG SIZE I REORDERED AND AM VERY PLEASED

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Glad you got what you needed in the end! Thank you for your comments!

Sincerely,
Francesca
21-Nov-2012

Vans Double Strap Trainer

Service
Product

Service rating : A++ Thanks
Product rating : A++ Thanks

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Fantastic,

Thank you for your feedback.

Sincerely,
Francesca
20-Nov-2012

UGG Classic Tall Boot

Service
Product

Service rating : Website was easy to use and my boots arrived in two days. Excellent service.
Product rating : Boots are very comfortable. I love them.

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We hope you enjoy the UGGs this winter and they keep you warm. We are very pleased to hear you found the site easy to use and the service excellent.

Thank you for your comments,

Sincerely,
Francesca
19-Nov-2012

Step2wo Hound - Classic Boot

Service
Product

Service rating : Fast delivery. Good packaging. Happy customer.
Product rating : High quality product as described on website.

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A happy customer makes us very happy indeed! Thank you for taking the time to gives us your feedback!

Sincerely,
Francesca
18-Nov-2012

Guess Louvre Mid Trainer

Service
Product

Hi I ordered a size 3 boot for my daughter nd was sent a size 4 they told me guess ave changed there sizes so a 4 is a 3 even tho it said a 4 inside

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As we explained on the phone often some brands do not convert their UK and EU sizes properly. This therefore means we do our best to convert them properly for you. So despite you having received what Guess stated was a UK 4 in the shoe it did also say EU 36 which is in fact a UK 3 which matched our label and what you ordered. Sadly these obviously came up slightly too big which is obviously a huge shame.

If in future you are confused by any of our sizing or fittings then do not hesitate to gives us a call for advice,

Sincerely,
Francesca
16-Nov-2012

UGG Kids Classic Low Boot

Service
Product

Service rating : Excellent
Product rating : Fast delivery and great price..thankyou :) x

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You are very welcome, very pleased to hear you experienced our fast delivery, we hope you enjoy the UGG's.

Sincerely,
Francesca
16-Nov-2012

Step2wo Mouse - Faux Fur Boot

  • Customer also reviewed:
  • Step2wo Camilla - Patent Ankle Boot
Service
Product

Service rating : Little blip but soon sorted
Product rating : Love the boots

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We always try to avoid little blips where possible, but if they do happen to appear we do our best to get them resolved ASAP, I'm glad it was all sorted and that you love the boots,

Thank you for your feedback,

Sincerely,
Francesca
16-Nov-2012

UGG UGG Sophy

Service
Product

Service rating : Great service thanks
Product rating : Excellent.

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Thank you for your lovely feedback,

Sincerely,
Francesca
15-Nov-2012

UGG Kids Classic Low Boot

Service
Product

Next day delivery

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Very pleased to hear you were able to take advantage of our next day delivery which is available on many of our shoes and all for free!

Sincerely,
Francesca
14-Nov-2012

Step2wo Nancy - Rachel Stevens for BHF

Service
Product

after intial despatch delay,kindly sorted by franchesca,excellent one hour delivery slot by delivery company,.nice boots.Thankyou

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Again apologies for the initial despatch delay but glad to have helped, you are very welcome and glad to hear you like the boots!

Sincerely,
Francesca
12-Nov-2012

UGG Ellee Boot

Service
Product
Latest
Service
Product

Service rating : Had what I wanted excellent service.
Product rating : Look very good, however these are a Xmas pressie for my grandaughter so we have to wait & see.

15-Nov-2012
Very good service.

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We are glad you found our service excellent, fingers cross your granddaughter likes them, what a great present!

Sincerely,
Francesca
11-Nov-2012

UGG Kids Classic Low Boot

Service
Product

Service rating : Great service and fast
Product rating : Very happy at how quick I got my daughters uggs infact I've ordered a second pair

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Great stuff! UGG's are perfect for the winter so you can never have too many!

Thank you for taking the time to comment.

Sincerely,
Francesca
10-Nov-2012

Vans Checker-board Slip On

Service
Product

I recieved the wrong size!

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We have looked into this and have checked with our warehouse who confirmed the pair you returned were a EU28 (UK10) which is what you ordered. Perhaps you are referring to some size conversions in the shoe? As this can sometimes be confusing with some brands as they do not convert their UK and EU sizes properly. This therefore means we do our best to convert them properly for you so that you receive consistent and correct sizes.

However if you wish to discuss this further then please do not hesitate to gives us a call.

Sincerely,
Francesca
09-Nov-2012

UGG Bailey Tripple Button

Service
Product

Service rating : Excellent turnaround on delivery!
Product rating : They look great, but as they are a Christmas present, my daughter hasn't seen them yet so I can't tell you!

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Brilliant news! Fingers crossed she likes them, as we are sure she will!!!

Sincerely,
Francesca
08-Nov-2012

Converse All Star High Top

Service
Product

Service rating : Brilliant service. Goods delivered really quickly. Would buy from again.
Product rating : Great trainers. My little sister loves them!

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Thank you for taking the time to give us feedback, we are glad to hear your little sister loves them!

Sincerely,
Francesca
02-Nov-2012

UGG Kids Classic Low Boot

Service
Product

International delivery was very fast,perfect.

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Fantastic, we want to please our overseas customers just as much as our UK ones! We are also in the process of updating our international deliveries for an even quicker and more efficient service!

Sincerely,
Francesca
01-Nov-2012

UGG UGG Bailey Bow

Service
Product

Excellent

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Great,

Thanks

Sincerely,
Francesca
31-Oct-2012

UGG Bailey Button Boot

Service
Product

Service rating : VERY GOOD SERVICE WILL USE YOU AGAIN
Product rating : YEA LOVE THEM THANKYOU VERY MUCH GREAT SERVICE

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Thank you for your lovely comments.

Sincerely,
Francesca
30-Oct-2012

UGG Kids Classic Low Boot

Service
Product

Service rating : The web site was very easy to navigate and the service was first rate
Product rating : The product was exactly as described and very good quality

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Great feedback, thank you for taking the time to give such positive comments.

Sincerely,
Francesca
24-Oct-2012

Step2wo Apache - Smart Chelsea Boot

Service
Product

Good service and information as to delivery was excellent and my product turned up when told very efficient and better than net a porter for delivery information

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It always pleasing to hear our customers are very happy with our service and products. Thank you for your comment.

Sincerely,
Francesca
17-Oct-2012

UGG UGG Bailey Bow

Service
Product

great service and very effieint

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Thanks for your great response,

Sincerely,
Francesca