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Service
Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
I am disappointed because I asked specifically for a service where my free weekend calls started at 7pm and now I am signed up to Talk Talk I find that their free calls start at midnight on Fridays, I probably wouldn't use the service again because of this - at the time I didn't have access to broadband and very limited access to a telephone, so was relying on Simplify Digital to guide me accurately based on my needs that I stated.
Although I was misquoted by the girl in the Call Centre at Simplify Digital, the company did "stand by" the figures quoted for the Talktalk service, by way of a cheque for compensation.
I transferred from Talk talk to Plus-net. Their contract was not quite as good as your information.
his feedback is not addressed to me. The products listed are not ones I ordered. Please remove the link from this order to my email.
A total fiasco! Was fed false information and had to cancel the service. A lot of my valuable time wasted
Very helpful and simplified what appeared a complex situation
Useful information
Professional, knowledgeable, friendly, and affable support adviser ( I spoke to Sam).
At first I wasn't impressed as I was passed from virgin to replace my package because of a contractual obligation, but I was extremely happy in particular with the customer service I received from that particular advisor
My name is not Mrs mossop. You must have addressed the email to the wrong person.
a quick and apparently efficient response to my enquiry.
everything explained clearley
Brill23-Oct-2012Service rating : It was fine until I found out that several of the details discussed on the telephone were not correct on the confirmation email. I had to spend another 45 mins on the phone with TalktalkProduct rating : It was fine until I found out that several of the details discussed on the telephone were not correct on the confirmation email. I had to spend another 45 mins on the phone with Talktalk poor service
Kept everything plain & simple.
We were originally quite pleased with the service and based on the figures given to us by your advisor went along with his recommendation to change to Sky. however, it turns out that he quoted us normal broad band figures with Sky whilst we are on fibre optic broadband with BT. No wonder the cost was lower. Luckliy we discovered this error before the switch was made but only because BT pointed this out to us.21-Oct-2012disappointing
Good honest advice , clearly put and easily understood
excellent and very helpfill
They were good at their job.
Accidentally called SD thinking it was another provider but was pleased with the service
Instant phone response & constructive advice
very helpful
Fast but confusing.Lots of action to little purpose
Can't judge yet as still waiting for a positive solution. Still waiting for a Virgin "spotter" engineer.
very good
excellent
