Serious Readers Reviews

Consumer ratings of Serious Readers

Feedback for www.seriousreaders.com has been compiled from847 Customer Reviews

  • Feefo member since
  • 07/10/2010
  • Home of the world's best Reading Lights, including the NEW High Definition Reading Light

  • Website

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.seriousreaders.com
19-May

THE ALEX LED LIGHT - TABLE - NICKEL

Service
Product

Service rating : Service was superb could not fault you at any time!
Product rating : This is a brilliant product! I was thinking about getting one for ages, am so pleased I finally got the funds together to get one - pricey but well worth it.

No Comment
18-May

THE ALEX LIGHTWEIGHT - FLOOR - BLACK

Service
Product

Service rating : Very efficient, helpful and fast service.
Product rating : This light was bought for a birthday present in October and so not in use yet. However I have tested it out and it seems superb.

No Comment
17-May

THE HIGH DEFINITION LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : for the price of the product, post and packing of nearly £10 was hard to swallow given at this price it's not even 'express' delivery. In my experience other web companies often provide free P&P on very inexpensive items. The most I have paid for bulky items is £4.95
Product rating : It provides a good light but compared to the popular Alex (reading the tech info) it only provides marginal benefits in some areas and less in others all for a mere £100 more - is it worth it I ask? Don't think so!

Read more
Thanks for your feedback. The High Definition light is the best halogen light we make and the closest to daylight in our range. The Alex light offers a less intense softer, warmer light. We make our lights by hand here in our Buckinghamshire factory and will always do our best to help if you need a speedier delivery date. If you would like to swap your High Definition light and try the Alex please let me know.

Maggie
Customer Services
17-May

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : I received my table lamp that unfortunately turned out to faulty.The company after trying to help fix the problem by phone unsuccessfully ,sent an exchange item. this worked perfectly .I could not ask for better service.
Product rating : the lamp is as advertised ,a wonderful product.

No Comment
16-May

THE ALEX LIGHTWEIGHT - TABLE - NICKEL

Service
Product

Excellent service, as always, and a wonderful, quality product.

No Comment
13-May

THE ALEX LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : Very satisfied although price on leaflet from optician was lower and they did not look to be old leaflets
Product rating : I have an Alex bedsed light and just don't feel this is quite as good although it may just need some adjusting to.

Read more
Thanks for your feedback. I hope you received my telephone messages. I can confirm that the two Alex lights you have offer the same light output. I do hope you are getting on well with your floor light now and are finding it as helpful as your table light. Do let me know if you need any further help.

Maggie
Customer Services
09-May

ELLIOT LIGHT - TABLE - SILVER

Service
Product

Excellent !

No Comment
09-May

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : Excellent service provision,delivery and well designed protective packaging.
Product rating : At the price(HD) a complimentary spare bulb would be a fine indicator of the companies quality support and not to be seen to be linked to any future price rise!
Written by someone with two floor models.

Read more
No Comment
08-May

THE ALEX LIGHT - FLOOR - BLACK / BLACK

Service
Product

The item was delivered promptly, but the courier delivered to the wrong address and had to retrieve and re-deliver, following a number of phone calls

Read more
Thank you for your feedback. I am so sorry you had delivery problems; getting our products delivered to our own high standards is not always easy. I am glad we managed to get this sorted out for you and I wish you many years of happy reading with your light.

Maggie
Customer Services
07-May

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

Service rating : Ordering was easy and delivery was sooner than the guidelines on the website.
Product rating : It's a good light and the inclusion of a light diffuser to allow the option to spread the beam more widely is a good idea. Adjustability is good. The on/off switch and dimmer controls at the head of the lamp are good. I'd rather see a rocker on/off switch on the lamp base than on the flex itself.

Read more
No Comment
07-May

THE ALEX LIGHT - TABLE - BLACK - DIMMER

Service
Product

Service rating : Speedy delivery and easy to use website. Well done.
Product rating : My second purchase and once again I am delighted with the service and the product.

No Comment
03-May-2013

THE ALEX LIGHTWEIGHT - FLOOR - BLACK

  • Customer also reviewed:
  • THE ALEX LIGHTWEIGHT - TABLE - BLACK
Service
Product

Service rating : However there are very obvious ways to improve the costs that are generated through packaging and paperwork in the hope the these cost savings could be passed on to the customer via a reduction in the product unit cost.
Product rating : The user is very happy

No Comment
01-May-2013

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Could not be faulted except used a huge amount of cardboard in the packaging. It seemed more care had been taken with the design of the packaging than in the design of the light itself.
Product rating : The light itself was OK but controls too small and tacky. Not up to the quality of rest of light. The dimmer switch should be in black and bigger with less play. The on/off switch on the light should be larger and more definite. The cable on the switch on the base should be longer. Given this was a very expensive light the quality and attention to detail was very disappointing. Most of your customers will probably be elderly with failing eyesight so lack of fine motor control skills and size of controls should have been considered in the design process.

Read more
Many thanks for your feedback.

The robust packaging is designed to protect the light in transit and it has proved to be well worth it. So I'm glad you like it.
It really is impossible to please all of the people all of the time but I am nevertheless disappointed that you don't absolutely love your light. We'd rather collect it and give you every penny back than leave you thinking that it hasn't met your concept of a great light. It's what the free trial period is all about. We'll get in touch to make the arrangements.

Alex Pratt
HD Light Inventor
30-Apr-2013

THE HIGH DEFINITION LIGHT - TABLE - BLACK

Service
Product

First lamp was faulty, but quickly replaced.

No Comment
24-Apr-2013

THE HIGH DEFINITION LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : Top class - very efficient
Product rating : ditto

No Comment
23-Apr-2013

THE ALEX LIGHT - FLOOR - BLACK / BLACK - DIMMER

Service
Product

Service rating : The company seriously overestimated the delivery period - I was pleased to receive the lamp so quickly after I placed the order.
Product rating : I am very pleased with the pool of light effect that encourages concentration on the page in front of me, and thus helps keep out visual distractions.

Read more
No Comment
23-Apr-2013

THE HIGH DEFINITION LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Helpful service, speedy delivery
Product rating : Very good product - but still not convinced they are worth the full list price

No Comment
22-Apr-2013

THE ALEX LED LIGHT - FLOOR - BLACK / MAHOGANY

Service
Product

Service rating : Even though there were problems with the product delivered, the company responded. The person who took care of me (Jonathan) was excellent and represented a company that can be trusted.
Product rating : The product put a smile to my face every time I use it (it makes me forget the price I paid for it)

Read more
No Comment
18-Apr-2013

THE ALEX LIGHT - FLOOR - BLACK / BLACK - DIMMER

Service
Product

good

No Comment
17-Apr-2013

DAYLIGHT RECHARGEABLE TABLE LIGHT

Service
Product

Service rating : Well managed company with good service.
Product rating : Small practical problem easily fixed by me.

No Comment
17-Apr-2013

THE HIGH DEFINITION LIGHT - FLOOR - BRASS / MAHOGANY

Service
Product

Service rating : Website,delivery and packaging of product was very good. Before I opened the box it felt like an up market product. I was not disappointed.
Product rating : An excellent light for reading and knitting and does not disturb other people in the room.

No Comment
17-Apr-2013

THE CLASSIC LIGHT - TABLE - BLACK - DIMMER

Service
Product

Service rating : In an age of often justified consumer suspicion we were rather wary about how much we would gain from using your products for reading. Our thoughts as well as the text were brilliantly illuminated. Eye strain, the need to break from reading every 15-30 minutes, peering at many inferior texts have all vanished. Your reading lights are superb and exceed even advertised expectations. Many thanks. Service was equally brilliant, the equivalent of rubbing Aladdin's lamp. One moment we were placing the order, almost instantly -well, 24 hours later, it magically appeared at our front door.
Product rating : Please see above - an admirable companion.

Read more
No Comment
16-Apr-2013

THE CLASSIC LIGHT - FLOOR - NICKEL / MAHOGANY - DIMMER

Service
Product

prompt delivery, product well packaged and easily unpacked.

No Comment
16-Apr-2013

THE CLASSIC LIGHT - FLOOR - BLACK / MAHOGANY - DIMMER

Service
Product

Lightning fast delivery and sturdy packaging - light arrived in tiptop condition, ready to use.

No Comment
16-Apr-2013

THE ALEX LED LIGHT - FLOOR - BLACK / BLACK

Service
Product

Service rating : Took longer to arrive than some purchases online
Product rating : 'Does what it says on the tin'

Read more
Thank you for your feedback. Our lights are made by hand to order here in our UK factory which normally takes up to 7 days but we will always do our best to help if you require an earlier delivery date. Glad to hear you are pleased with your light.

Maggie White
Customer Service