Serendipity Diamonds are online jewellery specialists providing high quality jewellery such as diamond engagement rings at a very competitive price.
Service
Products
Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Service rating : Excellent, they cater for all your needs and kept in touch throughout the transaction.Product rating : My Ring is beautiful and I am really pleased with it, Thank you so much!
Service rating : Excellent helpful service and prompt responses to my questions.Product rating : The rings were beautiful and as described.
Service rating : The company is fantastic to deal with, very professional and friendly service, great variety of settings and amazing expertise.Product rating : The product itself is fantastic. This setting is beautiful but very practical as well (wedding ring friendly and very solid). The ring turned out more beautiful and solid looking than in the picture, great quality workmanship.
The only thing better than the rings we brought from Serendipity was the customer service. All 3 rings we have purchased have been absolutely stunning and Drina made the whole process a delight from the beginning. I cannot recommend Serendipity highly enough!
Service rating : The service was just excellent. Mark has been providing the best of feedback helping us to make the right choice, and the earrings we bought were as great as we hoped. We definitely want to recommend this company for their great service and friendliness.Product rating : The earrings were as great as we hoped them to be. We got a very good description beforehand, that helped us select the right product for us. We definitely want to recommend these earrings, but do not hesitate to ask Serendipity team for information, as we had, to make sure to get the right product.
Service rating : Thank you for your emails and keeping us up to date with the progress as our ring as it went through your process of manufacture. The delivery was on time and all as agreed.Product rating : Super ring, just as we wanted.
Service rating : The customer service is second to none. Drina & Mark have been very kind and kept me up to date while processing my order. They did everything to keep me informed.Product rating : The ring is stunningly excellent. Unique in its appearance & design - it's just an amazing piece of art & craftmanship.
Service rating : first class service,couldnt get any better,spoke to me like aproper person who was important,cant speak highly enough of the teamProduct rating : absolutley a beautiful ring,brilliant value for money and definatly did the trick...many thanks23-May-2013a truley outstanding company
Service rating : Having searched in a lot of places both online and around Southampton I finally found the somewhat unusual design that I had pictured in my head on Serendipity Diamonds website. I was a little nervous initially as it's a lot of money to spend but after reading other reviews I phoned Serendipity. Drina answered and was extremely courteous and helpful and completely put my mind at rest, she was knowledgable and seemed genuinely pleased to be helping with such a special purchase. The ring took quite a while to come, but Drina did advise me of this up front, as she said the diamond would take a while to source with the specifications I wanted, throughout the time she was always happy to update me on the progress of the order and as I was kept informed I was more than happy with this.Product rating : Both myself and my new fiancee are very happy with the look, feel and finish of the ring. I'm no jewellery expert but it appears to be very well crafted and looks beautful. I imagine I will be in touch with Drina again when the time comes to get a matching wedding ring. Everyone who has seen the ring has commented how unusual, but how attractive the design is.
Service rating : These guys clearly know that good service counts. I called Mark with some pretty vague and also fairly last minute demands thanks to a tight deadline and he was both friendly and thorough in his guidance. Both he and Drina kept me updated throughout the process and I really can't recommend them enough. I decided against a retail outlet because I wanted better value and I'm confident I got that, without compromising quality - the ring is just perfect.Product rating : I haven't had it under magnification but it looks beautiful with the naked eye, comes with all the relavant GIA documentation and and I'm very happy with the quality and price. Again - five stars people!
very friendly and personalised customer service - prompt delivery and good follow up
Service rating : Exceptional service, quick reponse to emails and quality advise tailored to individual requirements.Product rating : Looks perfect - I'm sure the other half will love it!
Service rating : The latest work is the third ring I have had made as, as ever, the service was second to none.Product rating : Perfect! The look and feel is one of pure quality and first class workmanship.
Service rating : Really friendly and personal service. Answered our questions patiently. Very quick delivery of rings.Product rating : Very beautiful rings at competitive price. Presented really well in attractive wooden boxes.
Service rating : First class advice and serviceProduct rating : A beautiful ring exactly as shown on the website
Service rating : I received fantastic service from Serendipity Diamonds especially from Drina in customer services who replied to all my emails promptly and cheerfully.Product rating : I am very happy with the product
Excellent service couldn't fault anything
Service rating : Mark was extremely helpful in helping my find the right ring based on my requirements, and his expertise definitely aided my decision (advising platinum rather than palladium for the diamond size I wanted). He also sourced a great diamond and helped me get the best ring for my budget. Drina was also very helpful when I dealt with her. Working in sales, I could quickly tell that their interest was in pleasing their customers rather than just selling to them. I would thoroughly recommend using Serendipity, both over expensive high street stores and other less personal Internet dealers, and will be buying all of our future diamonds from them.Product rating : Absolutely beautiful ring, and my fiancée loved it. She is very glad I did my research and chose Serendipity, as she got a significantly better spec for less cost than other rings we had looked at. The ring is quite tall, but having room for light to get under the diamond means it sparkles beautifully and looks huge on your finger. Wonderful choice, and thanks to Mark for helping me decide and sourcing a beautiful diamond.
Service rating : Perfect!!!Product rating : Absolutely delighted with the service I received from Mark and Dryna, the ring I ordered was absolutely perfect. I couldnt have asked for more from serendipity diamonds and wouldn't hesitate to use them again and recommend to friends and family.
Service rating : The secice was very professional and fastProduct rating : Arrived the next day and excellent condition
Service rating : Timely, courteous and very responsive.Product rating : As described. Good quality at very reasonable prices.
Service rating : Prompt response to emails and kept me up to date throughout the whole process. No criticisms whatsoever!Product rating : Ring is absolutely beautiful and fits perfectly. We'll definitely be coming back for our wedding rings!
Service rating : Excellent service, would definitely recommend!Product rating : We are thrilled with our rings, exactly as we had imagined them and can't thank Mark and Drina enough.Very happy!
Service rating : Great service from a very friendly company. Would highly recommend.Product rating : The I purchased was exactly what was ordered. Simply beautiful
Service rating : Fantastic 1-2-1 serviceProduct rating : Superb!!!
