SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 57888 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
28-Dec-2012

Christmas Celebration

  • Customer also reviewed:
  • Love You Card
Service
Product

Great service, decent price, delivery time was ideal - thanks!

No Comment
28-Dec-2012

Colour of Love

  • Customer also reviewed:
  • Merry Christmas Card
Service
Product

My cousin telephoned on behalf of my aunt to say that the flowers looked good, were packaged well and delivered on the day that you promised, so thank you Serenata and I will certainly use your services again.

No Comment
28-Dec-2012

Twilight - Deluxe

Service
Product

The communication is amazing, the prices are very reasonable, I could not fault them, this is my second time I've sent flowers with serenata and it certainly will not be the last if they continue to keep this level of service & quality.

No Comment
28-Dec-2012

Christmas Celebration

  • Customer also reviewed:
  • Merry Christmas Card
Service
Product

Service rating : Prompt service, delivered to schedule.
Product rating : Christmas gift for wife, who was very pleased with the bouquet....

No Comment
28-Dec-2012

Morning Chill

Service
Product

Service rating : I was very impressed with the service, I liked the texts to tell you the f;lowers had been delivered
Product rating : I haven't seen the flowers but the recipitent was delighted

No Comment
28-Dec-2012

Precious Pink

Service
Product

Service rating : Excellent service and communication.
Product rating : Beautiful, value for money.

No Comment
28-Dec-2012

Space Cadet

Service
Product

Service rating : The communication between Serenata and me was superb, although I had placed the order well in advance it was delivered on the right day so well done Serenata!
Product rating : I haven't seen the flowers as my sister-in-law lives 70+ miles away so cannot comment on the product.

No Comment
28-Dec-2012

White Wine Gift Basket - Happy Birthday

Service
Product

Service rating : Service tracking was good but delivery wasn't. I know they did arrive before noon - but they weren't delivered to the correct place. My instructions asked for delivery to this office's reception. In fact, it was delivered to the tradesman's entrance/delivery bay instead. Not only did this mean the recipient did not get them in time before she left at noon, because it wasn't clear to the person who was given them that the box contained delicate flowers, they were somewhat battered & bruised as a result. What a shame!
Product rating : See comments above, the packaging needs to be strengthened if it is intended to withstand handling by the people accepting sturdy parcel & general postroom deliveries

Read more


Thank you for taking the time to leave us sone much appreciated feedback.

We have sent an email to you via your order advising as to how we will be able to assist you with the problems you have encountered.

If we can be of any furher assistance please do not hesitate to contact us.

Kind regards

Serenata Flowers Customer Service Team.icha
28-Dec-2012

Morning Chill

  • Customer also reviewed:
  • Merry Christmas Card
Service
Product

Service rating : good affordable choice of flowers.
Product rating : Everyone pleased with their flowers.

No Comment
28-Dec-2012

Amazonia

Service
Product

Service was very good, I left instructions to leave the flowers in reception but they went to goods in. I managed to track down the flowers so there was no issue it just would have been easier if they had gone to reception like I asked.

No Comment
28-Dec-2012

Twilight

Service
Product

Good in the main but one order was not delivered at time requested. I had to persistently enquire to progress. No apologies for late delivery. There was no delay in taking money from my account for the order.

Read more


Thank you for your recent feedback.

We have sent an email to you via your order with a possible solution and do hope it meets your expectations.

Please accept our apologies for any inconvenience caused.

Kind regards

Serenata Flowers Customer Service Team.icha
28-Dec-2012

Sugar Hill

  • Customer also reviewed:
  • Christmas Dendrobium
  • Merry Christmas Card
Service
Product

Service rating : Good on time delivery
Product rating : Very nice still alive no sign of decay

Read more


I am very sorry to hear that your bouquet is in poor condition.

Upon reviewing your order unfortunately it appears you did not report the issue to our customer service team, had this been done a solution could have been offered.

If you wish to contact our customer service team please do so via the website.

Kind regards

Serenata Flowers Customer Service Team.icha
28-Dec-2012

Christmas Cheer

Service
Product

Service rating : Great service and hassle free
Product rating : Ive not seen the flowers but feedback from my Aunt was that they were beautiful.

No Comment
28-Dec-2012

Christmas Dendrobium - Deluxe

  • Customer also reviewed:
  • Elegance Bola 20cm
  • Love You Card
Service
Product

Good service, flowers and price, too many follow up emails.

No Comment
28-Dec-2012

Camelot

Service
Product

Well you asked or I wouldn't have mentioned it . The flowers for [Name removed by Feefo] were promised for the 24th but didn't reach her until yesterday though she said they looked fine. I haven't yet heard whether [Name removed by Feefo] has received hers, they were promised for Christmas Eve and were asked for same day delivery for which I paid extra. So really I was disappointed about Wyn 's birthday ones, very, and don't know about the others. It's no good offering things on the net you can't manage. I thought what an excellent florist I had discovered but as you didn't come up with the promised goods on time I have changed my mind, What happened?

Read more


Thank you for your recent feedback.

We have looked at your order for [Name removed by Feefo] and can see the delivery date is showing as 27/12/2012 if this is different from your confirmation email can we please ask you to send it to us so we can begin investigating what has gone wrong.

Please accept our sincere apologies for any inconvenience caused.

Kind regards

Serenata Flowers Customer Service Team.icha
28-Dec-2012

Christmas Celebration

Service
Product

Service rating : Delivered a day late - despite my enquiries about the failed delivery I was completely ignored (no-one took any degree of responsibility and failed to phone me despite me requesting a phone call) - it took SIX emails and over 48 hours later before Serenata took my complaint seriously and offered a resolution. What's more i placed TWO orders and BOTH deliveries FAILED to me made on the contracted day so out of out 2 orders - 100% failure - appalling!!!
Product rating : The quality of the flowers was totally undermined by the appalling customer service received - failed delivery which meant I had to contact the recipient and totally ruin the surprise of receiving flowers. Appalling service.

Read more


Thank you for your recent feedback.

Please accept our sincere apologies for the experience that have had and do hope that the resolution that was offered met your expectations.

If we can be of any further assistance please do not hesitate to contact our customer service team via our website.

Kind regards

Serenata Flowers Customer Service Team.icha
28-Dec-2012

Christmas Celebration

Service
Product

Service rating : Delivered a day late - had to chase and chase and sent SIX emails before my enquiry about the failed delivery was taken seriously. Really appalling service.
Product rating : The quality of the flowers was totally undermined by the appalling customer service received - failed delivery which meant I had to contact the recipient and totally ruin the surprise of receiving flowers.

Read more


Thank you for further feedback regards to your second order.

We can see from the order that you have also been offered a solution to the issues experienced and do hope that it met your expectations.

If you have any further questions please do not hesitate to contact us.

Kind regards

Serenata Flowers Customer Service Team.icha
28-Dec-2012

Fall Flora

Service
Product

Service rating : very pleased with the service
Product rating : Haven't actually seen them myself, but sound good

No Comment
28-Dec-2012

Camelot

Service
Product

The service was excellent, but I needed the flowers to go to two separate addresses, and both bunches were delivered to the same address.

No Comment
28-Dec-2012

Claret, Pate and Cheese

Service
Product

Report back from recipients as above

No Comment
28-Dec-2012

Camelot

Service
Product

Great communication as to where an order is in the process

No Comment
28-Dec-2012

Red Amaryllis - Deluxe

Service
Product

flowers heads arrived damaged and were black tinged, showing that the frost had 'got' them. very glad were for myself and not as a gift. will not order from serenata again.

Read more


Thank you for taking time to leave us some feedback.

We have sent you an email directly from your order with a possible solution and hope it meets your expectations.

Please do not hesitate to contact us if we canbe of any further assistance.

Kind regards

Serenata Flowers Customer Service Team.icha
28-Dec-2012

Precious Pink

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Great to get text telling me that flowers had been delivered

No Comment
28-Dec-2012

Christmas Celebration

  • Customer also reviewed:
  • Hour Glass Vase
Service
Product

Service rating : Was so pleased to find someone who could deliver locally especially at short notice.
Product rating : Looked a bit too much greenery at first, but the flowers have opened up and it is now looking wonderful.

No Comment
28-Dec-2012

Ice Cream Sundae

Service
Product

Good Service

No Comment