SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from54833 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
28-Nov-2012

Blue Cloud - Deluxe

Service
Product

Service rating : I have used your company on several occasions and have been very pleased with the service. This time I received updates on my order by text and confirmation that the flowers had been delivered, which was helpful. Also effecient- flowers delivered by lunchtime of the next day.
Product rating : I can't rate the flowers as I did not see them- they were for a colleagues' bereavement.

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No Comment
28-Nov-2012

Twilight

Service
Product

Mrs M Craggs loved them

No Comment
28-Nov-2012

Oriental Breeze

Service
Product

Very happy with everything and really liked the updates do I knew flowers were on their way and delivered!

No Comment
28-Nov-2012

Fiesta!

Service
Product

The flowers were delivered as required and were very well received but they had been left outside in the rain with no card put through the letterbox. The only way my wife knew they were there was me asking if she had received any flowers. Please ensure that couriers tell people they have been delivered.

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Thank you for your feedback.

I am so sorry to hear that the delivery was left in the rain and not in a secure location. I am also sorry to hear that the recipient was not informed, I will certainly take this issue up with our courier for you as we do not want this issue to re-occur. Thank you very much for bringing this issue up to us.

Kind regards

Serenata Flowers Customer Service Team
28-Nov-2012

Perfect Pink

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : flowers ordered for a special occasion were not delivered despite being ordered a week before - will not use these people again
Product rating : sent them back

Read more


Your feedback is much appreciated.

After reviewing your order I can see that you have contacted the customer service team and a solution was offered.

Please do not hesitate to contact us via the contact us page on the website if you require further assistance.

Kind regards

Serenata Flowers Customer Service Team
28-Nov-2012

Twilight

Service
Product

Service rating : Fantastic, I really like the constant communication and the way the emails were written.
Product rating : The flowers didn't really look like the image of flowers on the website

Read more


We wish to thank you for your comments.

Please be advised, after reviewing your order it seems you did not contact our customer service team to report the issue. If this had been done a solution could have provided.

Please do not hesitate to contact us via the Serenata Flowers website.

Kind regards
customer service
Serenata Flowers
28-Nov-2012

Gourmet Extravaganza

Service
Product

Service rating : I tried to contact Serenata to express my deep concern about the product they delivered but could only do so through an online template. I asked to speak to a manager on three occasions but my request was ignored. I doubt I will ever deal with this company again.
Product rating : The products were delivered in a damaged green box instead of a wicker hamper basket as illustrated on the website for the Gourmet Extravaganza. There were six items missing and four items were damaged. Very disappointing. The matter has still not been resolved my satisfaction. I have asked for a full refund of the payment made.

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Thank you for your comments.

I am so sorry to hear that your hamper arrived in poor condition. I have reviewed your order and can see that our customer service team have resolved the issue for you.

If we can be of further assistance please do not hesitate to contact us via the website.

Kind regards
customer service
Serenata Flowers
28-Nov-2012

Oriental Breeze

Service
Product

Service rating : I was told there may have been flooding in the area where I wanted the flowers delivered so I was pleased to know the delivery driver got them to that location on time. I was announced by text and email after the flowers had been delivered, it would have been an excellent service if I could have been announced prior to the delivery what time it would be, instead of after the delivery. I was pleased with the service and will most probably use it again
Product rating : My partner who I sent the flowers to is very pleased with the selection of flowers I got for her, they have taken a few days to open up but look very fresh and nice. Thank you

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No Comment
28-Nov-2012

Twilight

  • Customer also reviewed:
  • Get Well Soon card
Service
Product

Service rating : Easy to order online and good comms to confirm order and update me on order processing/delivery
Product rating : Not seen them myself obviously but recipient says they're lovely and were a good selection of open and buds so will last for a while.

No Comment
28-Nov-2012

Twilight - Deluxe

  • Customer also reviewed:
  • Get Well Soon card
Service
Product

Service rating : Constant contact info-brilliant
Product rating : My daughter in law was very pleased with the flowers

No Comment
28-Nov-2012

Amazonia - Deluxe

  • Customer also reviewed:
  • Sympathy card
Service
Product

Service rating : very easy to use
Product rating : We had a very lovey bunch and were very beautiful

No Comment
28-Nov-2012

A dozen red roses giftwrap

Service
Product

Service rating : Delivery was on time and flowers were protectively packaged
Product rating : Good quality flowers cheaper than lots of other websites I browsed

No Comment
28-Nov-2012

Colour of Love - Deluxe

  • Customer also reviewed:
  • Happy Anniversary card
Service
Product

Service rating : absolutely first class service,first time ive used them but will definately use again
Product rating : the recipitant told me they were the best postal flowers she has ever had.

No Comment
28-Nov-2012

Beautiful Smile

Service
Product

Service rating : Excellent service, delivered on time and made very aware of the delivery process.
Product rating : Apparently the flowers were very beautiful!

No Comment
28-Nov-2012

Twilight

Service
Product

Service rating : I have always found the company provides a good service with helpful staff. As far as I know the bouquets have always been in good condition and the recipients very pleased.
Product rating : My friend was delighted with the flowers that were delivered.

No Comment
28-Nov-2012

Berry Beautiful

  • Customer also reviewed:
  • Thank You card
Service
Product

Very good service and mother-in-law loves the flowers good updates via email

No Comment
28-Nov-2012

Amazonia

Service
Product

Service rating : Great Transaction. No Problems and really fast delivery!!!
Product rating : As described, I would buy again.

No Comment
28-Nov-2012

20 Luxury Yellow Roses - Deluxe

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product
Latest
Service
Product

Service rating : Poor value for money
Product rating : Considering was supposed to be deluxe did not look as good as less expensive flowers that have been previously sent

04-Dec-2012
I would not recommend Serenata to anyone. The quality of the flowers are appalling.

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We would like to thank you for your feedback.

I have looked at your order and can see that you did not report the issue to customer services, had this been done a solution could have been offered.

If you require any further assistance please feel free to contact us via the website.

Kind regards
customer service
Serenata Flowers
28-Nov-2012

Beautiful Smile

Service
Product

Service rating : Good communication and information stream.
Product rating : Not seen the actual product so no response.

No Comment
28-Nov-2012

A dozen yellow roses giftwrap

  • Customer also reviewed:
  • Elegance Bola 20cm
  • Cuddly Brown Teddy Bear
  • etc.
Service
Product

Flowers and Gifts arrived as expected, and loved by their recipient.

No Comment
28-Nov-2012

Camelot

Service
Product

Service rating : Ordered online quick and easy
Product rating : All three recipients rang me and said how beautiful the flowers are Thankyou

No Comment
28-Nov-2012

Sugar Hill

Service
Product

Service rating : Great communication, getting the text messages were very useful and a good website.
Product rating : Recipient was so pleased with the flowers, they made her day!

No Comment
28-Nov-2012

Amazonia

Service
Product

Service rating : Superb service thank you!
Product rating : Thank you so much the service, and the flowers were superb! It really made my life easy at a good price and my 90 year old friend feel special.

No Comment
28-Nov-2012

Oriental Breeze

  • Customer also reviewed:
  • Elegance Bola 20cm
  • Mini I Love You Balloon - on a stick
  • etc.
Service
Product

Service rating : Flowers and gifts were great. Delivery service was abysmal
Product rating : Beautiful flowers

Read more


Thank you very much for your feedback.

I am so sorry to hear that the delivery was unsatisfactory. We will certainly pass your comments through to our courier.

Should you require further assistance please do not hesitate to contact us via the website.

Kind regards

Serenata Flowers Customer Service Team
28-Nov-2012

Fairytale Love

Service
Product

Service rating : Excellent delivery at short notice.
Product rating : Flowers were beautiful

No Comment