SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from55131 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
25-Dec-2012

Christmas Dendrobium

Service
Product

Service rating : VERY GOOD PLEASE SEE NOTE I HAVE WRITTEN ON THE PRODUCTS K,H
Product rating : WHEN I PLACED THE ORDER I HAD 10% OFFER OF NEXT ORDER BUT WHEN I PUT AN ORDER IN IT NEVER CAME OFF SO DID NOT FINISH THE ORDER AS I HAD IT COME UP I KNOW I AM NOT TO GOOD ON THIS COMPUTOR THINGS BUT I LIKE WHAT THEY DO AND IF I CAN GET DISCOUNT WILL ORDER MORE FLOWER BEFORE 2013 (EVEN IF THEY SEND ME A TELEPHONE NO AND REF )SO I HAVE A HUMAN TO TALK TO MANY THANKS IN ADVANCE KEITH HEALY

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No Comment
25-Dec-2012

Precious Pink

Service
Product

Service rating : Excellent communication and delivery! And on Xmas eve! Couldn't be happier! Thank you!
Product rating : Beautiful flowers, lovely arrangement

No Comment
25-Dec-2012

Precious Pink

Service
Product
Latest
Service
Product

Service rating : There was a mix-up with the payment when I ordered the goods and I am still waiting to ascertain exactly what I have been charged!
Product rating : I have already advised Serenata of the recipient's disappointment at the quality of the flowers which were delivered. Am awaiting response.

28-Dec-2012
Service rating : I consider that the customer service I have not received has been shocking. In spite of numerous requests for a straightforward e-mail reply I have only received 'no reply automated' responses telling me to go to their website and insert a 36 digit number where I will get their response - I have found it impossible to do this and have even requested a contact for their Association to lodge my complaint.

They requested a photograph of the flowers - the recipient lives over 200 miles from me and is 90 years old!!!

Never agai n will I deal with this company.

Anna McHarg
Product rating : See response top 1.

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Thank you for posting your feedback.

I have looked into your account and can see that this issue is currently being dealt with by our customer service team.

Kind Regards
Serenata Flowers
Customer Service Team

Serenata Flowers Customer Service Team.
25-Dec-2012

Christmas Dendrobium - Deluxe

Service
Product

Service rating : Deliver prompt and efficient
Product rating : Look really nice, lovely display against a white background.

No Comment
25-Dec-2012

Colour of Love

Service
Product

Service rating : great service and to get e-mail and text to say thet had been delivered is so nice
i will be sure to recomend Serenata to friends
Product rating : my daughter said flowers were beautiful

No Comment
25-Dec-2012

Precious Pink

  • Customer also reviewed:
  • Baby Girl card
Service
Product

Service rating : Always good variety of flowers and at very reasonable prices with free delivery. Recipients always say how beautiful the bunches are.
Product rating : Recipient said flowers were lovely.

No Comment
25-Dec-2012

Fall Flora

  • Customer also reviewed:
  • Merry Christmas Card
Service
Product
Latest
Service
Product

Service rating : very happy with the results
Product rating : my elderly cousin was very pleased with the way they were deliverd with each stem wrapped in a little water parcel was very impressed and happy

25-Dec-2012
Service rating : very pleased with serenata flowers Ltd:
Product rating : my elderly cousin who received the flowers was very impressed with the way they were packed and said they were lovely i would recommend your company to my friends

25-Dec-2012
excellent in every way flowers were well packed and beautiful my cousin was very impressed, would recommend your firm to my friends

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No Comment
25-Dec-2012

Fall Flora

Service
Product

Very good

No Comment
25-Dec-2012

Christmas Celebration - Deluxe

Service
Product

Service rating : perfect concerning delivery and infomation;I iwas however given a further reduction as I had problems in ordering but for some reason was not able to use the code given;
Product rating : I have not seen the flowers but they were much appreciated

No Comment
25-Dec-2012

Oriental Breeze

Service
Product

Excellent

No Comment
25-Dec-2012

Christmas Dendrobium - Deluxe

  • Customer also reviewed:
  • Merry Christmas Card
Service
Product

Service rating : there was no flower feed attached!
Product rating : there was no flower feed attached!

No Comment
25-Dec-2012

Bring it On

  • Customer also reviewed:
  • Cuddly cute litle teddy 16cm
Service
Product

arrived on the day left with neighbour and note left as was out my mistake

No Comment
25-Dec-2012

Christmas Dendrobium

Service
Product

Service rating : Great service and love the texts to let me know where the flowers were and when they were delivered
Product rating : Flowers were amazing. My mum loved them.

No Comment
25-Dec-2012

Morning Chill

Service
Product

Service rating : Prompt delivery
Product rating : Mum would have liked more greenary with it!!!!

No Comment
25-Dec-2012

Minty Fresh

  • Customer also reviewed:
  • Bola Ebony - 20cm
  • Merry Christmas Card
Service
Product

please see previous feed back

No Comment
25-Dec-2012

Twilight

Service
Product

As Above

No Comment
25-Dec-2012

Morning Chill

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Good service provide

No Comment
25-Dec-2012

Fairytale Love - Deluxe

Service
Product

cannot fault the service. Thank you and a merry Christmas to you all.

No Comment
25-Dec-2012

Red Robin

Service
Product

Used two years running for flowers to a relative in UK. Fabulous service.

No Comment
25-Dec-2012

Twilight

Service
Product

Service rating : Great service. I particularly like the witty emails and text messeges informing you about the progress of your order. I shall definately be using Serenata flowers again. Many Thanks
Product rating : I ordered flowers for My mother and two sisters for Christmas. They were delivered on time on christmas eve all three of the have told me how lovely the flowers are and although the vase that i ordered for my mothers flowers was broken on delivery i informed customer services immediately and they refunded me the cost of the vase within the hour. Very impressed.

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No Comment
25-Dec-2012

Christmas Basket

Service
Product

My friend was thrilled with the arrangement. Thank You.

No Comment
25-Dec-2012

Minty Fresh - Deluxe

Service
Product

Service rating : Flowers not delivered
Product rating : Flowers not delivered

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Thank you for your recent feedback.

Please accept our apologiesa for the experience you have had so far.

We have sent you an email with a possible solution to this issue and hope that it will meet with your expectations.

Kind regards

Serenata Flowers Customer Service Team.icha
25-Dec-2012

Oriental Breeze

Service
Product

Excellant service. Very nice flowers arrived on time.

No Comment
25-Dec-2012

Christmas Dendrobium

  • Customer also reviewed:
  • Merry Christmas Card
Service
Product

Service rating : very good arrived on time as requested
Product rating : receiver thought it was lovly and something slightly different

No Comment
25-Dec-2012

Christmas Dendrobium

Service
Product

Service rating : Kept me informed and delivered as scheduled. Really good.
Product rating : My wife loved them so I guess they're excellent

No Comment