SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from 57990 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

  • Website

The rating shows just the review scores in the category or product area selected.

Ratings guide

Excellent
Good
Poor
Bad

All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
29-Jan-2013

Amazonia - Grandissimo

Service
Product

Service rating : Very pleased
Product rating : Really excellent bunch!

No Comment
29-Jan-2013

Twilight - Deluxe

Service
Product

I tried to order the flowers and was told my credit card had been refused. I wrote an email to state my annoyance to which I got no reply and then tried to book again. My friend - Mrs Michelle Baldock received two bouquets and I got billed twice. I did order flowers for Mrs Vanessa Riley and this order went smoothly.

Read more
No Comment
29-Jan-2013

Pink tulips in giftbag

Service
Product

Flowers are lovely and recipient very happy. Was surprised that a message could only be added with an additional £2.99 charge. An email was received later in the evening approx 9.45pm asking me to contact the person to tell them who the flowers were from. I didn't want a card but a brief note e.g get well soon, love from.etc.. To not be added was a surprise. This would have not caused the confusion it did. The recipient couldn't tell me she received them as I didn't tell her I was sending them. I was left unsure whether they had been delivered until the email arrived. A flower card would have been a good option in this case, when a standard card not required at an additional cost. If a card costs an addition amount, and I was aware that the recipient would know who they were from I would have been inclined to order a different item / less expensive to take into account the card cost as well. Maybe the website could make this a little clearer. Many thanks for the delivery. My friend had a hysterectomy and once she knew the flowers were from a girly friend, we laughed. She was pleased not to have a secret admirer in view of recent events!! Hope the feedback helps :-)

Read more
No Comment
29-Jan-2013

Vintage Flora - Deluxe

Service
Product

Service rating : Only negative was lack of email confirming order.....didn't know if it would turn up. But it did :)
Product rating : Lovely bouquet A*****

No Comment
29-Jan-2013

Camelot

Service
Product

Service rating : very prompt delivery and good choice of products
Product rating : no idea what camelot is

No Comment
29-Jan-2013

Blue Dendrobium - Deluxe

Service
Product

Service rating : Bad - The item was left on the doorstep with a bin pulled in front of it. Given that the house had only a couple of feet between the road and the door, this meant that the delivery could easily have been removed.
Good - requested item was delivered, reasonable price, interesting choice.
Product rating : Unusual flowers and perfect for the person concerned. I did not see them so cannot say if they were what I expected therefore cannot rate Excellent.

Read more
Hi, thank you for your feedback.

Our drivers are instructed to leave deliveries either at a neighbours address or in a safe location. We apologise if you dont agree that the driver left the flowers in such a safe location. If you would like to discuss the matter further or have any issues regarding any further orders then please contact us at http://www.serenataflower s.com/contactUS.asp

K ind regards

Serenata Flowers Customer Service Team
29-Jan-2013

Beautiful Smile

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
  • Romantic Cake
  • etc.
Service
Product

Everything arrived on time and in good shape as we have had before and we will use you service again. Thank you very much, Betty and Bill CAmpbell.

No Comment
29-Jan-2013

Hearthside

Service
Product

Ihave always been happy with the service provided

No Comment
29-Jan-2013

Scented Pleasure

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product

they didnt take any notice of the times i said that they should deliver within

No Comment
29-Jan-2013

Precious Pink

Service
Product

Excellent service,arrived on time in great condition.Thanks

No Comment
29-Jan-2013

Scented Pleasure

Service
Product

Service rating : The online shop was very easy, flowers were very nice and a good price with free delivery.
Product rating : I never got to see them but i think she appreciated them

No Comment
29-Jan-2013

Twilight

Service
Product

My friend said the flowers were beautiful and they arrived on time.

No Comment
29-Jan-2013

Twilight

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

It only arrived today 28 January Ordered on the 22 with request for delivery on 24

Read more


I have reviewed our delivery notes to investigate your issue for you, I see that delivery was confirmed on 24/01/2013 at 07:55 delivered to secure location - front porch.

I am sorry to hear that the order was not received until 28/01/2013, I will certainly take this issue up with our courier to ensure it does not happen again in the future.

Please feel free to contact our customer service team should you require any further assistance, we are always happy to assist.

Serenata Flowers Customer Service Team
29-Jan-2013

White tulips in giftbag - Deluxe

Service
Product

Service rating : I have sent some flowers to a friend using Serenata because I received Serenata flowers back in August and they lasted longer then any flowers I've ever had. Every week I'd take a photo of them and send it to my niece (who'd sent me the flowers) and she simply couldn't believe that they lasted so long. She thought I was photographing silk flowers. I guess that they lasted a good six weeks. Fantastic.
Product rating : The friend to whom I sent these flowers seems very pleased with them but I haven't seen them for myself. Ordering was really simple.

Read more
No Comment
29-Jan-2013

Madonna - Grandissimo

Service
Product

excellent quality and service

No Comment
29-Jan-2013

Blue Dendrobium

Service
Product

Service rating : Easy and simple
Product rating : Flowers are nice, but smaller bunches as seen in picture.

No Comment
29-Jan-2013

Twilight

  • Customer also reviewed:
  • Luxury pralines 125g
Service
Product

Using an online service is he way to go and I appreciate being able to send flowers cheaper than most other places. I had considerable trouble with the web site - it was not intuitive, there was no phone contact when I ran into trouble and while the online response was within a reasonable time, it really would not have been quick enough had I not had the time to follow my request through. In my opinion both the design and process of your website can be greatly improved.

Read more
No Comment
29-Jan-2013

Scented Pleasure

Service
Product

Service rating : good but would have been nice if was told flowers were going to be day late due to weather
Product rating : Haven't seen them but were told they are nice

No Comment
29-Jan-2013

Blue Cloud

Service
Product

Service rating : Efficient service. All my requests were fulfilled
Product rating : Beautiful flowers - very appreciated by the recipient

No Comment
29-Jan-2013

Twilight

Service
Product

Service rating : GWhen flowers are delivered I would like to have got an email. As the weather was very bad and I was not sure about delivery and the order tracking device was not working.
Product rating : Was impressed

No Comment
29-Jan-2013

Twilight

Service
Product

Very good and kept me informed when delivered

No Comment
29-Jan-2013

Birthday Card Butterfly

  • Customer also reviewed:
  • Vintage Flora - Deluxe
Service
Product

Awesome!

No Comment
29-Jan-2013

Oriental Breeze - Deluxe

Service
Product

Excellent service - delivery on time and the delivery person was really nice to the recipient.

No Comment
29-Jan-2013

Mini Birthday Balloon - on a stick

  • Customer also reviewed:
  • Fall Flora - Deluxe
Service
Product

Delivered on time and well packaged.

No Comment
29-Jan-2013

Indulgence

Service
Product

Always very good.

No Comment
29-Jan-2013

Twilight - Deluxe

Service
Product

Service rating : I booked for next day delivery which was Monday 21st January.There was nothing to say that this was not possible and they were not delivered until Tuesday 22nd.
Product rating : The recipient was very pleased with the flowers.

No Comment
29-Jan-2013

Minty Fresh

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

You failed to deliver on time , no apology, no compensation, no means of speaking to a human being, trading under a florist's name that is no longer trading.Absolutely disgusting

Read more


Thank you for your feedback

Apologies that your experience with Serenata was not to the standard that you expected.

Upon looking at your order we can confirm that we require a photo attachment of your flowers as evidence whenever a complaint is made, so our customer service team can evaluate the problem.

If you require any further assistance please do not hesitate to contact our customer service team.

Kind Regards.

Serenata Flowers Customer Service Team
29-Jan-2013

Blue Dendrobium - Grandissimo

  • Customer also reviewed:
  • Palladian
Service
Product

Service rating : Messages about delivery were great. Delivery was when expected. Excellent
Product rating : The flowers were apparently lovely and in good condition. The grandissimo was delivered as two separate bunches tho rather than one very large one. Not sure if that was right?

No Comment
29-Jan-2013

Beautiful Smile - Deluxe

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : have always had prompt service
Product rating : have not seen but the recipient was very pleased with the flowers

No Comment
29-Jan-2013

Twilight

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product
Latest
Service
Product

Flowers were delivered to the wrong house and did not arrive at the recipient until the following day. Customer service were fairly unresponsive and not at all helpful in resolving the issue. Will not use again, very disappointed as you had been recommended to me.

11-Mar-2013
Do you think it is acceptable to take 6 weeks to address a customer's complaint? That in itself tells me all I need to know about Serenata Flowers and confirms the reasons I will not be using you again.

Read more


I am very sorry to hear that delivery was made to the incorrect address. I will certainly take this issue up with our courier to ensure this issue does not repeat.

I am sorry for any inconvenience caused and we hope that the recipient enjoyed the bouquet once received.

If we can be of any further assistance please do not hesitate to contact us via the website.

Kind regards

Serenata Flowers Customer Service Team
29-Jan-2013

Vintage Flora

Service
Product

Service rating : Prompt, efficient service.
Product rating : Beautiful flowers, professionally arranged.

No Comment
29-Jan-2013

Oriental Breeze

Service
Product

Service rating : Easy booking and flowers delivered when promised
Product rating : These were sent as a gift and recipient was very pleased and said they were beautiful

No Comment
29-Jan-2013

Oriental Breeze - Deluxe

Service
Product

Service rating : I wasn't happy with the flowers I received for the price i paid, I sent an email with a photo and have had no response
Product rating : As above

Read more


Thank you for your feedback.

We are sorry that our service did not meet your expectations on this occasion. I note that our customer service team has sent you an email about this issue and are awaiting your response.

Kind regards,

Serenata Flowers Customer Service Team
29-Jan-2013

Urban Love Song

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

Service rating : I bought flowers for £17.99 and they were awful. Its a shame to say but supermarket flowers next time probably less than half the price and twice the size/quality!
Product rating : did not order this

Read more


Thank you for your feedback

Apologies that your flowers were not to the standard that you expected.

Upon looking at your order we can confirm, had you notified us sooner of your disappointment with your flowers then our customer service team could have dealt with the problem.

If you need any further assistance please do not hesitate to contact our customer service team.

Kind Regards.

Serenata Flowers Customer Service Team
29-Jan-2013

Sugar and Spice - Deluxe

Service
Product

Service rating : THE FLOWERS WERE DELIVERED AT THE START OF THE DAY, SO I DID NOT HAVE TO WORRY IFTHE PERSON WHOM THEY WERE FOR WOULD BE IN!
Product rating : I WAS TOLD THEY WERE EXCELLENT SO I WOULD RECOMMEND !

No Comment
29-Jan-2013

Oriental Breeze

  • Customer also reviewed:
  • Love You Card
Service
Product

Good quality flowers, however didn't take notice of delivery information as I requested flowers to be delivered before 13:00 but they reached tr recipient at 15:30.

Read more


Thank you for your feedback.

We are sorry that our service did not meet your expectations on this occasion. If you would like to contact our customer service team through our website, we will be happy to investigate this issue further.

Kind regards,

Serenata Flowers Customer Service Team
29-Jan-2013

Bali Hai

  • Customer also reviewed:
  • Palladian
Service
Product

Very efficient

No Comment
29-Jan-2013

Oriental Breeze

Service
Product

Not very good communication, other than that everything was great and a fantastic price for what I got. Thanks

No Comment
29-Jan-2013

Sugar and Spice

Service
Product

Service rating : Delivery was on time.
Product rating : Photo on internet was a bit decieving. The flowers turned up and were minimal. Didn't really think they were worth £20

No Comment
29-Jan-2013

Twilight

Service
Product

Service rating : Very prompt and efficient service
Product rating : I didn't see the flowers but their recipient was very pleased

No Comment
29-Jan-2013

Sugar Hill

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product

Ordered these flowers especially for girlfriends 21st birthday, as a surprise before I could arrive to celebrate with her, however, the flowers failed to arrive on the day that was specified, which was a massive disappointment as I had used this service due to the impressive reviews. I wasn't notified they would be late, contrary to this I was told they would arrive on time, due to this I'm likely to go elsewhere next time I need to order flowers, which is shame as the flowers themselves were excellent.

Read more
No Comment
29-Jan-2013

Twilight

Service
Product

Service rating : flowers were delivered on the day I requested
Product rating : My friend was delighted with the flowers

No Comment
29-Jan-2013

Birthday Card Butterfly

  • Customer also reviewed:
  • Fairytale Love - Deluxe
Service
Product

Super service. We live in Singapore and ordering online is quick and easy. Flowers are beautiful. Highly recommend!

No Comment
29-Jan-2013

Oriental Breeze

Service
Product

Service rating : The flowers were beautiful but unfortunately they didn't arrive on the day stated. As it was my sisters birthday I was a little disappointed.
Product rating : Beautiful flowers

No Comment
29-Jan-2013

Pleasure Is Mine - Grandissimo

Service
Product

Service rating : Really pleased with the service and the delivery process
Product rating : Really happy my mam loved them. Thankyou

No Comment
29-Jan-2013

Sugar Hill

Service
Product

Service rating : The ordering process was easy and the flowers arrived when expected. Thank you
Product rating : The recipient said she loved the flowers.

No Comment
29-Jan-2013

Amazonia

  • Customer also reviewed:
  • Thank You card
Service
Product

Service rating : great
Product rating : great

No Comment
29-Jan-2013

Ocean Whisper

Service
Product

Kept your promises.

No Comment
29-Jan-2013

Freesia Bouquet

Service
Product

Not delivered on time. No phone number for office.

Read more


Thank you for your feedback.

We are sorry that our service did not meet your expectations on this occasion. I note that our customer service team has now offered you a solution to this issue and trust that this meets with your satisfaction.


Kind regards,

Serenata Flowers Customer Service Team
29-Jan-2013

Sugar and Spice - Deluxe

Service
Product

Service rating : excellent servicePlease use this space to let us know what you think
Product rating : gorgeous flowers

No Comment