SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from54587 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
23-Dec-2012

Fiesta!

  • Customer also reviewed:
  • Cuddly cute litle teddy 16cm
Service
Product

Service rating : Am satisfied with the service. Thank you.Till next time.
Product rating : According to my girlfriend, the flowers were lovely.

No Comment
23-Dec-2012

Red Robin

Service
Product

Service rating : Only thing that I could comment positive on is the delivery, 1 or 2 texts updates keeping me in the know of the package and it arrived when stated.
Product rating : Over priced for the size and for what the flowers are. Picture on website is deceiving and the flowers look bigger then they actually are. Not worth £40. Also, the message card that came with the flowers with my personal note was very basic. Really disappointed in what I received for the amount of money I paid.

Read more


Thank you for your recent feedback.

We have sent you an email from your order advising as to how we may assist you with the issue you have reported.

Should you require any further assistance please do not hesitate to contact us.

Kind regards
The Serenata Flowers Customer Service Team

Serenata Flowers Customer Service Team.
23-Dec-2012

Winter Gift Wrap

Service
Product

The flowers were left in a porch, no card was posted to advise of this. I had to phone to confirm flowers had been received therefore ruining the surprise.

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Thank you for taking the time to leave us some feedback.

We have sent you an email via your order with a possible solution to the issue experienced.

Shoudl you require any further assistance please do not hesitate to contact us.

Kind regards
The Serenata Flowers Customer Service Team

Serenata Flowers Customer Service Team.
22-Dec-2012

Camelot

Service
Product
Latest
Service
Product

Service rating : delivered as promised and i was notified of the delivery
Product rating : very dissapointed as the liliy heads was dropping off and the leaves had starting withering as they were a suprise xmas gift for my mother who is 93 was upset to see them in such a condion she lives with my brother who phoned me to say about the condition they were also left on the doorstep after 1 knock at the door i thought they would have been handed to her to make it special so needless to say i would have used your products on service but because of the quality i cant give a good review or order which i regret mrs b evans-morris

26-Dec-2012
just would like you to know although dissapointed with one order i had a good report from the other person i had sent the flowers to they were very pleased and said how lovely they were thought it was only right you should know
mrs b evans-morris

Read more


I am sorry to hear that the bouquet arrived in poor condition.

I can see from your order that you contacted our customer service team where a solution was provided.

If you require further assistance please do not hesitate to contact us via the website.

Kind regards

Serenata Flowers Customer Service Team.
22-Dec-2012

Christmas Dendrobium - Grandissimo

Service
Product

Service rating : No flowers arrived at
Product rating : The flowers did not arrive after being told they would

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Thank you for your recent feedback.

We have sent an email to you via your order with a possible solution to the issue described.

If we can be of any further assistance please do not hesitate to get in touch with us via our website.

Kind regards
Serebata Flowers Customer Service Team.

Serenata Flowers Customer Service Team.
22-Dec-2012

Christmas Dendrobium - Deluxe

  • Customer also reviewed:
  • Mini I Love You Balloon - on a stick
Service
Product

Service rating : on time and family comments were all very positive
Product rating : super bunch of flowers

No Comment
22-Dec-2012

Red Amaryllis

Service
Product

Service rating : Thought service was terrible as was the flowers. Will not use the company again.
Product rating : 3 flowers looked near death. Had been flattened and were covered with brown petals.

Read more


Thank you for taking the time to leave us some much valued feedback.

Please be advised that we have emailed you directly via your order to offer a possible solution to the problems you have experienced.

If we can be of any further help please do not hesitate to contact us.

Kind regards

Serenata Flowers Customer Service Team

Serenata Flowers Customer Service Team.
22-Dec-2012

Oriental Breeze

  • Customer also reviewed:
  • Birthday Cake
Service
Product

Service rating : Great service.
Product rating : Birthday present for sister she loved the flowers great value for money.

No Comment
22-Dec-2012

Fall Flora

Service
Product

excellent choices available,reliable delivery and great value.

No Comment
22-Dec-2012

Christmas Dendrobium

Service
Product

Service rating : Excellent service, as always!
Product rating : If you like orchids, you'll love these!

No Comment
22-Dec-2012

Twilight

  • Customer also reviewed:
  • Birthday Cake
Service
Product

very helpful & good service

No Comment
22-Dec-2012

Precious Pink

Service
Product

Great communication & service

No Comment
22-Dec-2012

Twilight

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
  • Birthday Card Butterfly
Service
Product

Service rating : I had an e-mail to say the flowers were dispatched on the 17th Dec. But my friend did not get them until the afternoon of the 18th a day after her birthday !
Product rating : She said they were lovely.

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Thank you for your recent feedback.

Please accept our apologies that the bouquet arrived late, we have sent you a direct email with a possible resolution to the issue raised.

If we can be of any further assistance please do not hesitate to contact us via our website.

Kind regards
Serenata Flowers Customer Service Team

Serenata Flowers Customer Service Team.
22-Dec-2012

Christmas Dendrobium - Deluxe

  • Customer also reviewed:
  • Merry Christmas Card
Service
Product

Service rating : Excellent communication, delivered when they said. Will def use again.
Product rating : I didn't see flowers but recipient said that they were beautiful.

No Comment
22-Dec-2012

White Amaryllis

Service
Product

Service rating : i have done it under products.
Product rating : pleased with the flowers would have been better if they were sent on the dat i wanted .!!

No Comment
22-Dec-2012

Christmas Time

  • Customer also reviewed:
  • Luxury pralines 125g
Service
Product

Very pleased

No Comment
22-Dec-2012

Christmas Basket

Service
Product

Service rating : good service
Product rating : recepient happy

No Comment
22-Dec-2012

Christmas Dendrobium - Deluxe

Service
Product

Service rating : Had problems delivering ,this was down to me but the flowers arrived the next day many thanks for this ... excelllent service
Product rating : Lovely flowers ,such a nice surprise to have something different this year will use again , many thanks

No Comment
22-Dec-2012

Scented Pleasure - Deluxe

  • Customer also reviewed:
  • Palladian
Service
Product

Service rating : excellent communication through out
Product rating : the flowers were a little wilted when they came out of the box and the plant food was missing but the flowers were good the next day when put in a vase

No Comment
22-Dec-2012

Christmas Basket

Service
Product

Service rating : have had 5 different orders not at any time was my orders ever delived at any sensiable time can not get in touch to find out why the items are so late because the mail box is always full i dont not think i will use you any more
Product rating : all items are 100 per cent excellent

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Thank you for taking the time to leave us some feedback.

Please be advised that as an internet florist we rely on couriers to make our deliveries, the time of the delivery will depend on the location of the recipient in relation to the drivers route for the days deliveries.

If we can be of any further assistance please do not hesitate to contact our customer service team via our contact us option on the website.

Kind regards
Serenata Flowers Customer Service team

Serenata Flowers Customer Service Team.
22-Dec-2012

Fall Flora

Service
Product

Arrived on allotted date.

No Comment
22-Dec-2012

Red Roses Gift Wrap

Service
Product

I emailed you regarding the red roses delivered to my sister for her ruby wedding anniversary . They were a disgrace as all the petals fell off the next day . You have ignored my request for a way to ammend this deplorable situation

Read more


We would like to thank you for taking the time to leave us some feedback.

We have looked at your order and have emailed you directly with a possible solution to the issues experienced and hope that it meets your expectations.

Should you require any further assistance with this matter or anything else please do not hesitate to contact us.

Kind regards

Serenata Flowers Customer Service Team.
22-Dec-2012

20 Luxury White Roses

Service
Product

Service rating : I sent through my appreciation to them already. The service was terrific, and I enjoyed the emails they used to keep me updated.
Product rating : According to me recipient, the roses were beautiful, and she was thrilled!

No Comment
22-Dec-2012

Christmas Dendrobium

  • Customer also reviewed:
  • Mini Get Well Balloon - on a stick
Service
Product

Service rating : All seemed to work as planned
Product rating : I have absolutely no idea what it is like other than, apparently, startling!

No Comment
22-Dec-2012

Christmas Dendrobium

Service
Product

Service rating : Delivered as ordered, no problems and great comunication
Product rating : A birthday gift formy Sister. She loved them, beautiful colours and very unusual. Quite stunning.

No Comment