SerenataFlowers.com Reviews

Consumer ratings of SerenataFlowers.com

Feedback for www.serenataflowers.com has been compiled from55194 Customer Reviews

  • Feefo member since
  • 21/10/2011
  • Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.

  • Website

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Reviews

DateProductRatingCustomer ReviewReply from www.serenataflowers.com
1 Minute(s) ago

Oriental Breeze

Service
Product

this is the 2nd time I have used your service, and on both occassions the recipient was very happy with the flowers. many thanks

No Comment
2 Minute(s) ago

Calliope

  • Customer also reviewed:
  • Hour Glass Vase
  • Blue Teddy Bear
  • etc.
Service
Product

Service rating : The affectionate dedication of the human will to the doing of the Father's will is man's choicest gift to God; in fact, such a consecration of creature will constitutes man's only possible gift of true value to the Paradise Father.

The Urantia Book, (1:1.2)
Product rating : The mortal dilemma consists in the double fact that man is in bondage to nature while at the same time he possesses a unique liberty-- freedom of spiritual choice and action.

The Urantia Book, (111:6.2)

Read more
No Comment
22 Minute(s) ago

Bring it On

  • Customer also reviewed:
  • Thank You card
Service
Product

Delivered promptly and as promised. The texts letting me know what was going on were very useful!

No Comment
25 Minute(s) ago

Roses and Stocks

  • Customer also reviewed:
  • Birthday Cake
  • Mini I Love You Balloon - on a stick
Service
Product

Service rating : The service was great and useful, especially for those people in distant relationship=.= It really make me feel my boyfriend's love when i got it.
Product rating : It was so gorgeous and elegant!!! The colour was great and it smells so good in my room.

No Comment
58 Minute(s) ago

Oriental Breeze

Service
Product

Service rating : reasonable prices
Product rating : aunt very pleased and delivered in time

No Comment
1 Hour(s) ago

Sugar Hill

Service
Product

Only good as they were delivered in a box, which is not how you want to receive them

No Comment
1 Hour(s) ago

Oriental Breeze

  • Customer also reviewed:
  • Congratulations card
Service
Product

Fantastic as always :-)

No Comment
1 Hour(s) ago

Camelot

Service
Product

Service rating : The bouquet was delivered on the date requested. I was kept well informed regarding the progress of the delivery.
Product rating : The bouquet is unseen so I cannot comment on its quality. However, the recipient seemed pleased.

No Comment
1 Hour(s) ago

Bali Hai

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product

Very good and prompt.

No Comment
1 Hour(s) ago

Roses and Stocks - Deluxe

  • Customer also reviewed:
  • Palladian
Service
Product

Just fine

No Comment
1 Hour(s) ago

Bring it On - Deluxe

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

My relative told me the flowers were beautiful and arrived on time for her birthday. It is good to know that you are so reliable for people like me who live abroad and never see what is sent.

No Comment
1 Hour(s) ago

Calliope

  • Customer also reviewed:
  • Hour Glass Vase
Service
Product

Service rating : Delivery was nearly in the evening, so had to wait for most of the day.
Product rating : For the value its priced at, its more expensive than its worth and its not really representative of the picture displayed despite being in bloom.

No Comment
1 Hour(s) ago

Oriental Breeze

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product

Service rating : Slow customer service response led to my Aunty being sent a Happy Birthday message as opposed to a Get well soon message.
Tried to call seconds after I placed my order - no working phone line.
Then waited an hour for someone to respond to my email (sent three minutes after my order was placed). 5 hours later I am given an apology and told its too late, nothing can be done.
Your website clearly says that orders can be amended which is a blatant lie. It also says 24/7 customer service, again, a lie.
Flowers were left outside all day despite there being a house full of people inside.
An upset and confused family member as she is given a Happy Birthday balloon after just undergoing her second op to remove cancer.
Product rating : The flowers themselves were very nice according to my Aunty, just a pity their execution was so poor.

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No Comment
1 Hour(s) ago

Colourburst

  • Customer also reviewed:
  • Thank You card
Service
Product

Service rating : I love the fact that I was kept informed at every step
Product rating : Not the receipient

No Comment
2 Hour(s) ago

Blue Dendrobium

Service
Product

Having received a bunch of amazing flowers from this company I ordered one for my mum. The price was fantastic, the communication was first class and we were both delighted. I would recommend to anyone.

No Comment
2 Hour(s) ago

Star Sparkle

  • Customer also reviewed:
  • Happy Anniversary card
Service
Product

Service rating : Excellent service, I wish all companies proceed with such efficiency.
Product rating : The flowers are always great, I've ordered more than once from serenata flowers and every time the flowers have been top notch.

No Comment
2 Hour(s) ago

Blue Dendrobium

Service
Product

Service rating : I liked the website, easy to use and very courteous
Product rating : I haven't seen them personally but I was told they were beautiful

No Comment
2 Hour(s) ago

Secret Garden

Service
Product

Service rating : Excellent service and reasonably priced.
Product rating : I did not receive so unable to comment. However the lady that received them sent me a thank you card and said that the greeting card with how to look after the flowers really cheered her up.

No Comment
2 Hour(s) ago

Scented Pink Posy

Service
Product

First class service! Texts and e-mails all the way until delivery.

No Comment
2 Hour(s) ago

Roses and Stocks

Service
Product

Service rating : Excellent Website and flowers arrived on date requested
Product rating : I didn't see the flowers. Perhaps sending the donor a photograph (by email) of the finished bouquet would be a good sales and PR opportunity to encourage reuse of site?

No Comment
2 Hour(s) ago

Amazonia

Service
Product

Service rating : Always an easy service to use; great value, excellent commmunication and beautiful flowers.
Product rating : Gorgeous fresh and vibrant flowers.

No Comment
2 Hour(s) ago

Camelot

Service
Product

Service rating : Very fast delivery, only ordered previous night. 5*
Product rating : I didn't see the flowers, but the reciever of them was very happy.

No Comment
2 Hour(s) ago

Strawberry Sundae

Service
Product

Service rating : Brilliant! Great choice and variety of flowers, great further options with good prices. Great delivery and contact.
Product rating : My nan was the one who received the flowers and I haven't seen them myself but she absolutely loved them!

No Comment
3 Hour(s) ago

Mini Get Well Balloon - on a stick

  • Customer also reviewed:
  • Blue Dendrobium
Service
Product

Service rating : good
Product rating : good

No Comment
3 Hour(s) ago

Oriental Breeze

Service
Product

Service rating : good informative service
Product rating : didn't see the quality as sent for a present

No Comment
3 Hour(s) ago

Oriental Breeze

Service
Product

Service rating : I was told it was next day delivery but the flowers were not delivered they said the courier tried but that wasn't so
Product rating : The flowered I ordered looked good but in reality there were about half the amount there

No Comment
3 Hour(s) ago

Sugar and Spice

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product

Service rating : very very pleased with both value for money and service. communication was excellent. I have no doubt I will be using this company again.
Product rating : very good value for money. Will be using again.

No Comment
3 Hour(s) ago

Twilight - Deluxe

Service
Product

Service rating : From ordering to delivery very professional. Kept in touch with email and text so I knew the flowers were on the way and that they had been delivered. This was the first time I had used Serenata, but after this experience will use again. Well done.
Product rating : I did not see the flowers,but my sister in law was delighted. She said they were beautiful.

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No Comment
3 Hour(s) ago

Blue Dendrobium

  • Customer also reviewed:
  • Thank You card
Service
Product

Service rating : Told that flowers were on their way to recipient
Product rating : My friend was delighted and said the flowers were beautiful

No Comment
3 Hour(s) ago

Oriental Breeze

Service
Product

Service rating : Arrived as ordered
Product rating : She was really impressed and delighted.

No Comment
3 Hour(s) ago

Camelot

Service
Product

Service rating : Fast delivery. Would have been useful if I had been sent an email when they had been delivered as I did not know whether the person I was sending them to had received them or not.
Product rating : Flowers were lovely when they opened up

No Comment
3 Hour(s) ago

Spring Chicken

Service
Product

Service rating : Website was very clear and easy to use..Pictures were beautiful and appealing to the eye.
Product rating : The flowers were good quality but the bouquet was slightly smaller than the picture suggested. However they were packaged well and beautifully presented.

No Comment
3 Hour(s) ago

No Pretending

  • Customer also reviewed:
  • Cuddly Brown Teddy Bear
Service
Product

Very good value for money. I liked the e-mails and texts telling me that the flowers has been delivered and where they had been left

No Comment
4 Hour(s) ago

Scented Pink Posy

Service
Product

Service rating : The flowers were ordered on Saturday18th for delivery Monday 20th, they finally arrived on Wednesday 22nd after delivery man said he could not find address, despite having Postcode and address. There is no customer service number to ring to rectify problems, they obviously want to keep the customer at arms length.
Product rating : When the flowers arrived 2 days late, they had obviously been in the delivery van for those two days and were tired and limp. This was a very disappointing experience and I will be not be recommending this company to anyone.

Read more
No Comment
4 Hour(s) ago

Friendship - Grandissimo

  • Customer also reviewed:
  • I am Sorry card
Service
Product

Very happy with efficient service and tracking of order. Will use them again!

No Comment
4 Hour(s) ago

Pink Lily Bouquet

Service
Product

Service rating : Great and easy to use good communication on delivery.
Product rating : Great product and delivery on time.

No Comment
4 Hour(s) ago

Secret Garden

Service
Product

The company was very good and helpful, but yodel I thought were awful, flowers not delivered On the day ordered , was a birthday present came next day , no card left saying tried to deliver came next day at 4pm, girlfriend was not happy on birthday

No Comment
4 Hour(s) ago

Twilight

  • Customer also reviewed:
  • Sympathy card
Service
Product

the communication of the delivery was brilliant and the style in which it was written really friendly

No Comment
5 Hour(s) ago

Oriental Breeze

Service
Product

Service rating : Really efficient, sent me texts to reassure me the flowers were on their way and also delivered as I only oredered them the day before.
Product rating : I was a little disappointed at first when I saw the flowers I ordered for my partner, but as they opened they were really beautiful and are still lovely after 10 days. Really pleased - will use this company again.

Read more
No Comment
5 Hour(s) ago

A dozen pink roses giftwrap

Service
Product

Service rating : Arrived on the right day at the right place, were easy to order. People commented that they didn't like the cost of the card, but there's a free one you can have that says Serenata flowers on. Fair enough - I don't mind their logo on a card! will use this site again.
Product rating : Grandma said thank you for the red roses (I ordered pink) but I'm inclined to believe them rather than her - she's 96! I'm sure they were lovely, and she really liked them anyway.

Read more
No Comment
5 Hour(s) ago

Strawberry Sundae

Service
Product

Service rating : Got text messages and emails from when it left to when it got there and where it was left was there in the morning and the person I got them for loved them.
Product rating : They were pretty flowers and the person I got them for loved them. I didn't see them in person but she sent me a picture and they looked good.

Read more
No Comment
5 Hour(s) ago

Birthday balloon with stars in giftbox

  • Customer also reviewed:
  • Birthday Cake
Service
Product

I am not happy with the delivery time which was late around 7 in the evening.

No Comment
7 Hour(s) ago

Colourburst

Service
Product
Latest
Service
Product

Service rating : My daughter loved them & sent me a photo.
Product rating : Looked good to me,will use this service again

24-May-2013
Useful website.I am in Australia & could not use my usual local florist in the U.K.

Read more
No Comment
7 Hour(s) ago

Ocean Whisper - Deluxe

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product

I paid the extra delivery charge so the flowers would arrive before 10 as to make sure someone was with my elderly nan, the flowers then we're delivered at half past 11 and just left on the doorstep even though it was specified to wait patiently as it takes her time to reach the door. I felt cheated out of the extra money and really put me off using the company again.

Read more
No Comment
8 Hour(s) ago

Blue Dendrobium

Service
Product

Service rating : Very easy to order and great prices
Product rating : My friend thought they were stunning.

No Comment
8 Hour(s) ago

A dozen orange roses giftwrap

Service
Product

Service rating : Prompt efficient service
Product rating : Flowers were fresh and beautiful

No Comment
8 Hour(s) ago

Amazonia - Grandissimo

  • Customer also reviewed:
  • Handmade Truffles
Service
Product

Fast response, great value and excellent customer's services, even from Canada. I would recommend to oversea's customers to order flower form Serenata Flowers

No Comment
9 Hour(s) ago

Roses and Stocks

  • Customer also reviewed:
  • Palladian
  • Handmade Truffles
  • etc.
Service
Product

Service rating : Speedy and efficient.
Product rating : The flowers and chocs were well received but the vase was a little cheap and nasty.

No Comment
10 Hour(s) ago

Colourburst

  • Customer also reviewed:
  • Mothers Day card
Service
Product

Service rating : I chose Serenata from a web search as they seemed to be the best value for money. I liked the update notifications, so I knew what was happening at all times. I also loved the way the notifications were written - it gave Serenata a "personality"! They will be my first choice in future.
Product rating : The recipient tried to show me the flowers via Skype, but it wasn't very clear. What was clear was that she was thrilled with them.

Read more
No Comment
11 Hour(s) ago

Oriental Breeze

Service
Product

Efficient

No Comment
13 Hour(s) ago

Spring Chicken

Service
Product

Service rating : terrible customer service - flower didn't arrive at the correct address and had to prove my mother-in-law didn't receive the flowers! Ultimately had to file a claim with my credit card company! Beware if you have to deal with Serenata CS
Product rating : no evidence they ever existed!

No Comment
13 Hour(s) ago

A Dozen Red Roses Giftwrap

Service
Product

Service rating : I ordered flowers for my girlfriend and i payed special delivery before noon.flowers ariver 5hours later so i had to ask my girlfriend if she recieved them and it was not surprise any more.it was our aniversary and all the surprise was gone.flowers were unsatisfactory and small.not happy at all.adrian
Product rating : Poor quality, small and disapoiting for that price

Read more
No Comment
14 Hour(s) ago

Colourburst - Deluxe

Service
Product

Service rating : Booking form would not let me progress until I accepted different postcode. I took a chance with this and was relieved that floweres arrived safely//.I had to check with recipient and then found I also had one number wrong/
Product rating : Recipient was very pleased with flowers.

No Comment
14 Hour(s) ago

Oriental Breeze

  • Customer also reviewed:
  • Birthday Card Butterfly
Service
Product
Latest
Service
Product

Everything after ordering the flowers went according to plan leaving nothing to wonder or worry about as each stage is covered by email wonderful service will use again when required. Cheers, Richard Cox.

23-May-2013
Very Good service.

Read more
No Comment
14 Hour(s) ago

Strawberry Sundae - Deluxe

Service
Product

Service rating : Fast, efficient,informative and affordable
Product rating : Fast and informative at a good price

No Comment
15 Hour(s) ago

Lemon Love

Service
Product

Service rating : Excellent communication regarding order, despatch and delivery.
Product rating : Few more flowers needed.

No Comment
15 Hour(s) ago

A Dozen Red Roses Giftwrap

Service
Product

Service rating : arrived as promised
Product rating : very well presented would use company again

No Comment
15 Hour(s) ago

Strawberry Sundae

Service
Product

Service rating : quick efficient service and prompt delivery
Product rating : looks nothing like the picture - and seems rather few flowers for the money but once they start to open, looks good

No Comment
16 Hour(s) ago

Beautiful Smile

Service
Product

Service rating : Great delivery, backed up with clear communication all the way along.
Product rating : Nice flowers, really come to life after a few days when all the heads had opened.

No Comment
16 Hour(s) ago

A dozen pink roses giftwrap

Service
Product
Latest
Service
Product

Service rating : I ordered flowers in APRIL to be delivered on 22 May to my mother in law.
This is the date of her late son's birthday.
The flowers arrived on 23 May. They were to let her know I was thinking of her on such a special day. Delivery a day late was pointless and very disappointing.
Product rating : My mother in law said the flowers were lovely and very well packaged

23-May-2013
I sent an e mail to Serenata with my complaint about a late delivery. They responded to say they had replied and I could access this report by accessing a (very long) hhtp address.
Unfortunately having copied and pasted the hhtp link, I was informed that this page did not exist!
What now? There is no telephone number!!!!!
Not good enough.

23-May-2013
I have now located the response from Serenata to my complaint. They offered both an apology and a refund, which I have accepted.
Despite my disappointment that the flowers were delivered too late for purpose, I think that the company have dealt with my complaint promptly and fairly, for which I thank them. Mistakes do happen I suppose!!
I guess I am once again a satisfied customer.

Read more
No Comment
17 Hour(s) ago

Precious Pink

Service
Product

Service rating : Easy ordering and kept very well informed of progress.
Product rating : Didn't see the flowers myself but my friend said they were lovely.

No Comment
17 Hour(s) ago

Oriental Breeze

Service
Product

Service rating : The flowers were delivered to a colleague who works remotely so I didn't see them but she said they were absolutely beautiful.
Product rating : I like being able to track orders so I knew that the flowers had been delivered on time.

No Comment
18 Hour(s) ago

Blue Dendrobium

Service
Product

Service rating : feedback already submitted
Product rating : feedback already submitted

No Comment
18 Hour(s) ago

Narnian Dreams

Service
Product

Service rating : Despite some water damage and being slightly loose in the box the flowers were in good condition
Product rating : Wife loves them

No Comment
18 Hour(s) ago

A Dozen Red Roses Giftwrap

Service
Product

excellent customer service, will use again

No Comment
19 Hour(s) ago

Vintage Flora

  • Customer also reviewed:
  • Handmade Truffles
  • Birthday Card Butterfly
Service
Product

Service rating : I love the ease of ordering 1,2,3 I have time for that!
Product rating : Being an overseas order I only had the picture to go by but, heard from my Mother in-law that they were superb and in great shape - thank you for that!

No Comment
19 Hour(s) ago

Red Wine Gift Basket

  • Customer also reviewed:
  • Happy Anniversary card
Service
Product

Service rating : Excellent clear website and good timely advice o the progress of teh order
Product rating : I hav enot personally seen the basket - but my daughter in law advise it was very nice.

No Comment
19 Hour(s) ago

Calla Lily Bundle

  • Customer also reviewed:
  • Luxury pralines 125g
Service
Product

Service rating : Very good communication and efficient
Product rating : Lovely bundle, could not have asked for anything better!!

No Comment
19 Hour(s) ago

Camelot

Service
Product

Can't comment on the flowers as I did not see them. Good communication throughout all very smooth - just might have helped to have a time slot as was sending to someone on their last day of work and was a bit concerned that they may have left by the time they arrived

No Comment
19 Hour(s) ago

Camelot

  • Customer also reviewed:
  • Birthday Cake
Service
Product

Service rating : would recommend to friends..excellent communication and service.
Product rating : good value for money

No Comment
19 Hour(s) ago

Twilight

Service
Product

Service rating : Loved the texts to keep me updated but my friend didn't actually find them until the next morning. Would it be possible to post a note through a recipient's door if the flowers have been left in a safe place so they know to look for them?
Product rating : I haven't seen them but my friend said they were beautiful.

Read more
No Comment
19 Hour(s) ago

Sugar and Spice

  • Customer also reviewed:
  • Palladian
Service
Product

Service rating : 1st rate service
Product rating : Beautiful couldn't have chosen better

No Comment
20 Hour(s) ago

Roses and Stocks - Deluxe

Service
Product

Service rating : Cannot fault your service and all the updates on the progress of our order. Would certainly use you again and recommend you to others.
Product rating : As we haven't seen the flowers it is hard to rate them but we did have a good feedback from the recipient

No Comment
20 Hour(s) ago

Colourburst

Service
Product

Service rating : Easy to order and appreciated texts informing me of progress of order
Product rating : My friend very pleased with flowers but haven't seen myself

No Comment
20 Hour(s) ago

Roses and Stocks

  • Customer also reviewed:
  • Mini Get Well Balloon - on a stick
Service
Product

Service rating : Ordered the flowers online at 4pm & they arrived promptly at 10am the next day. Absolutely thrilled with the ease of service.
Product rating : Flowers arrived & were beautiful.

No Comment
20 Hour(s) ago

Blue Dendrobium - Deluxe

Service
Product

Service rating : Once again wonderful service
Product rating : The recipient was truly delighted!

No Comment
20 Hour(s) ago

Roses and Stocks - Grandissimo

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product

Service rating : I have used them 3 times and was very happy with first 2 orders (although 2nd bouquet had roses in pic; not on delivery) but not happy with the 3rd, which we paid to have made Grandissimo for a special birthday gift, but recipient advised that the other bouquets order were much grander. Ordering online is easy and delivery is fast and good. You cannot however reach them to speak to someone if you have a complaint so customer service is very poor.
Product rating : We paid to have the bouquet made larger (Grandissimo) as it was a special birthday for an old lady and according to the recipient, she received lots of stocks but not many roses!

Read more
No Comment
21 Hour(s) ago

Narnian Dreams

Service
Product

Service rating : very good
Product rating : excellent product

No Comment
21 Hour(s) ago

Ocean Whisper

Service
Product

Service rating : Although you let me down badly the previous weekend - I thought you might offer something on my next order to show goodwill?
Product rating : White flowers apparently had brown patches, otherwise I believe the flowers were enjoyed.

No Comment
21 Hour(s) ago

A Dozen Red Roses Giftwrap

Service
Product

Service rating : Over all site is Ok.
Product rating : Awful service, product arrived damaged. Requested full refund!

Read more


Thank you very much for your feedback, it is much appreciated.

I am so sorry to hear that the bouquet arrived in poor condition!

I have reviewed the order and see that our customer service team promptly resolved the issue for you.

If we can assist further please feel free to contact us.

Best regards

Serenata Flowers Customer Service Team
21 Hour(s) ago

Roses and Stocks

Service
Product

Service rating : The service was perfect. The flowers were left with a neighbour and a note put through my friends door so she had a lovely surprise on returning home.
Product rating : I would like to mark this as excellent but I have not seen the flowers myself. The report I received from my friend was wonderful. She spoke of the beautiful fragrance that filled the house. So a big thank you for that. I do not think she would have said anything negative as she is a very polite person.

Read more
No Comment
21 Hour(s) ago

Oriental Breeze

  • Customer also reviewed:
  • Hour Glass Vase
Service
Product

Service rating : I liked being texted when they where delivered...
Product rating : very good

No Comment
21 Hour(s) ago

Sugar Hill

Service
Product

Service rating : The service was great, although apparently the person who delivered them didn't knock on the door. I was under the impression that they'd leave the flowers after trying to ring the doorbell or something.
Also, the text I received saying they'd been delivered was about 3 hours after they had been.
Product rating : The flowers themselves were excellent and are still going strong.

Read more
No Comment
21 Hour(s) ago

Camelot

Service
Product

Service rating : Brilliant
Product rating : loved by recipient

No Comment
22 Hour(s) ago

Blue Dendrobium

  • Customer also reviewed:
  • Mini Birthday Balloon - on a stick
Service
Product

Flowers were perfect it was just a shame they didn't send the card with it.

My Auntie had to phone the shop to find out who they were from.

No Comment
22 Hour(s) ago

Precious Pink

Service
Product

Excellent service & product - as always.

No Comment
23 Hour(s) ago

Ocean Whisper

Service
Product

Service rating : Very fast and efficient. They kept me informed about my order from receipt to final delivery....never come across that before! I would use them again.
Product rating : I was told it was a lovely bouquet. The colours were just as ordered.

No Comment
23 Hour(s) ago

Secret Garden

Service
Product

Service rating : flowers delivered on time
Product rating : the recipient said the flowers were lovely

No Comment
23 Hour(s) ago

Twilight

  • Customer also reviewed:
  • Luxury pralines 125g
  • Mothers Day card
Service
Product

Service rating : the first date for delivery did not happen, all possible investigation was made to check for the delivery, first time ever that a parcel, flowers, hampers etc have not been delivered to my mother's address. this was the first time using Serenata flowers. They responded immediately to my complaint of non delivery with a promised delivery yesterday, sorry to say that mother still has not received her flowers. Think I'll go back to Interflora. I have double checked the address given for delivery, all is correct.
Product rating : not arrived

Read more
No Comment
24 Hour(s) ago

Roses and Stocks - Deluxe

Service
Product
Latest
Service
Product

I have already given my feedback to the Company

23-May-2013
Have already given a feedback. Constant demand by you for the same thing will deter me from ordering from you in future.

Read more
No Comment
24 Hour(s) ago

Elysium

  • Customer also reviewed:
  • Pink Teddy Bear
Service
Product

Flowers delivered as promised

No Comment
24 Hour(s) ago

Sugar Hill

Service
Product

Excellent efficient service. Will certainly use them again

No Comment
24 Hour(s) ago

Oriental Breeze

  • Customer also reviewed:
  • Palladian
Service
Product

Flowers were described as beautiful, and were delivered correctly.

No Comment
25 Hour(s) ago

Fairytale Love - Grandissimo

Service
Product

Great communication, kept me informed of every process right up until delivery. Bouquet was stunning.

No Comment
25 Hour(s) ago

Strawberry Sundae - Grandissimo

Service
Product

Service rating : Great service. I loved the emails.
Product rating : Although I have not seen the flowers the person they were delivered to said they were "absolutely gorgeous"

No Comment
25 Hour(s) ago

Friendship

Service
Product

Service rating : e excellent. Had not used this firm before. will use them in future.
Product rating : Flowers even better than they looked on picture. Thank you so much Serenata

No Comment
25 Hour(s) ago

Roses and Stocks

Service
Product

I found your business as I was searching for a florist near to the address I wanted to send the flowers to, and I'm so glad I did. I love your website and online booking - it was simple to navigate and the creative way you have named your bouquets really bring them to life. Well done.

No Comment
25 Hour(s) ago

Strawberry Sundae

Service
Product

Service rating : I ordered flowers for friday delivery. Got an email saying they had been sent on wrong route. Got another email an hour later saying they were using a local florist and they would be delivered by hand. It was all looking good .
Saturday morning I got an email saying they were en route ! They were being delivered to a friend's work, as a surprise to cheer her up. They are closed at weekends. I emailed them and toms them. I got another email saying they had been.left securely at the front of the premises. As it is locked up with a roller shutter door I know there is nowhere to leave anything securely !
I emailed telling them this and asking for a refund. To be fair, they apologised and said I would get a refund. If they had just said sorry, its on the wrong van, you won't get them, I could've bought some on my way home and took them myself, or ordered elsewhere. To lie about them being on their way was atrocious !
Product rating : No idea, they didn't arrive !
As they didn't arrive I'm putting bad coz they didn't look anything like the picture from which I ordered !

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Thank you for your detailed feedback.

I am awfully sorry to hear the the bouquet did not arrive! This is certainly not acceptable.

I have reviewed your order and can see that our customer service team did provide a solution to resolve the issue.

Warm regards

Serenata Flowers Customer Service Team
25 Hour(s) ago

Pleasure Is Mine

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Service
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Service rating : Very easy site to use, and the updates on flowers leaving and being delivered was very re-assuring.
Product rating : recipient was very very happy with the flowers. As it was a surprise for her, she was extrememly pleased and delighted with the selection .

No Comment
25 Hour(s) ago

Precious Pink

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Late in the day, but the flowers were OK.

No Comment