Anonymous Customer wrote on 17-Jul-2012
Absolutely terrible. The most annoying thing is the lack of humans when a problem arises. Useless company!! Wish i had read forum reviews first!!
SerenataFlowers.com wrote on 23-Nov-2012
Your feedback is much appreciated.
After reviewing your order I can see that you did not contact customer services regarding the cake, had this been done a solution could have been offered.
Please do not hesitate to contact us via the contact us page on the website if you require further assistance.
Other reviews relating to this order
|Review of||Rating||Customer Review|
|The birthday girl didnt ever get the birthday cake and after emailing twice, still no response from serenata for a refund!!! Abysmal service and shocking that i cant speak to someone to get the money back i am owed. Various problems with this order resulted in birthday flowers not arriving on the day. Will never use again!!!|