Samuel Windsor Reviews

Feedback for www.samuel-windsor.co.uk has been compiled from57245 Customer Reviews

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22/05/2008
Samuel Windsor shoes offer the unique combination of unrivalled comfort and rugged wearability which is the hallmark of genuinely crafted handmade shoes. Our range also includes an extensive selection of cotton shirts, silk ties, trousers and 100% Pure New Wool suits. You will be stunned at our prices and reassured by our 30 day worn or unworn money back guarantee
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Date	Product	Rating	Customer Review	Reply from www.samuel-windsor.co.uk
13-May	Prestige Pembroke - French Navy Customer also reviewed: Classic Durham - Brown Classic Sandhurst Shoe - Black	Service Product	We can't find the same quality shoes in size 14 anywhere! Lovely to see that you now send products abroad as well as UK. Nice to see also some of the new 'casual' shoes that you are producing as well as the excellent formal, business styles. Thanks! Read more	You’re welcome- thank you for the feedback.
08-May	Prestige Pembroke - French Navy Customer also reviewed: Flat-Front Shorts - Coral Flat-Front Shorts - Buttermilk etc.	Service Product	excellent Read more	Thank you !
26-Apr-2013	Prestige Pembroke - French Navy Customer also reviewed: Two-Fold Cotton 100's Formal Shirt - Classic Plain White	Service Product	Service rating : Good communication. Product rating : This is my 3rd pair, so i like them. Read more	Thank you for your feedback. I hope you dont mind me pointing out that the delay was known in advance of placing your order. I have just checked and I can see that this shirt has been printed for despatch today and will be with you in the next 48 hours.
25-Apr-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Chelsea Boot: Brown	Service Product	Service rating : Very quick and they kept me well informed about when my order would be with me. Product rating : Very good. Read more	Thank you for the positive feedback. Much appreciated.
22-Apr-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Pembroke - Tobacco	Service Product	Shoes ordered and shipped within 2 days, excellent service yet again! Read more	Wow ! This is great feedback. Its good to see all of our hard work is paying off.
21-Apr-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Lightweight Derby Shoe - Sand Suede	Service Product	The glue holding the shoe together had been poorly applied and the seam was not secure. Unlikely to buy from Samuel Windsor again. Poor quality control. Read more	Thank you for your feedback. Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise.
16-Apr-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Pembroke - Tobacco Luxury 100 per cent Cotton Handkerchiefs - Mixed Pack	Service Product	Always reliable and efficient. Descriptions match the goods! Read more	Thank you for the great feedback – much appreciated
16-Apr-2013	Prestige Pembroke - French Navy Customer also reviewed: Pure Lambswool Scarf - Grey Prestige Monk Shoe - Italian Leather Upper	Service Product	Good service Read more	Thank you !
01-Apr-2013	Prestige Pembroke - French Navy	Service Product	Nice shoes excellent delivery Read more	As Above
15-Mar-2013	Prestige Pembroke - French Navy	Service Product	Service rating : Excellent service Product rating : Excellent service with good delivery speed Read more	As Above
08-Mar-2013	Prestige Pembroke - French Navy Customer also reviewed: Short Sleeve Casual Shirt - Blue Stripe Long Sleeve Polo Shirt - Grey Stripe etc.	Service Product	Good price, speedy delivery Read more	Thank you for this positive feedback. Much appreciated.
05-Mar-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Hereford: Brown Premium Socks Plain - 10 pack	Service Product	so easy order pay before u no ur goods r at door very happy Read more	Good to hear – thank you !
05-Mar-2013	Prestige Pembroke - French Navy Customer also reviewed: Needle Cord Trousers - Brown Needle Cord Trousers - Sand	Service Product	Service rating : quick and efficient Product rating : Quite comfortable; hope they will become more so with wear Read more	Good to hear- many thanks!
03-Mar-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Tasselled Loafer - Black	Service Product	Service rating : Very good. Product rating : Like the styles. Read more	Thank you !
21-Feb-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Pembroke - Tobacco Tweed Jacket - Chepstow	Service Product	Service rating : the service was excellent Product rating : the shoes fit like a glove Read more	Thank you for the great feedback – much appreciated
21-Feb-2013	Prestige Pembroke - French Navy	Service Product	Fast Read more	Good to hear – thank you !
01-Feb-2013	Prestige Pembroke - French Navy Customer also reviewed: Long Sleeve Polo Shirt - Ash Long Sleeve Polo Shirt - Sky Blue etc.	Service Product	Service rating : very good service very quick return Product rating : very nice good fit Read more	Thank you for the lovely comments – much appreciated
22-Jan-2013	Prestige Pembroke - French Navy Customer also reviewed: Classic Cheltenham Brogues - Black	Service Product	I have returned one pair for a refund. But I have received no notification of this credit to my a/c Read more	Thank you for your feedback. Its such a shame that these shoes are not the perfect fit for your feet. I have just checked and we have not received the shoes back yet but just as soon as we do we will let you know and process your refund the same day
18-Jan-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Monk Shoe - Italian Leather Upper	Service Product	Service rating : The first delivery people said they couldn't find the delivery address, but the following day they arrived. I wasn't in a rush to get them, so no great problem. Surprised the shoe horn wasn't nicer considering I have received a metal one in the past. Simple shoe horn would also be good, especially with the £45 pairs of shoes. Otherwise all great. Thanks Product rating : Already had positive comments from friends. Fit like a glove. Read more	I am really sorry about this. As you know our courier claimed to not be able to find your address on the first attempt - wasting a great deal of time for both of us. I have raised this issue with at a very senior level with our couriers and please rest assured that this is far from the level of service we normally deliver.
17-Jan-2013	Prestige Pembroke - French Navy Customer also reviewed: Classic Henley Slip-On Shoe - Black Classic Semi-Brogues - Black etc.	Service Product	Very efficient. Great value. Read more	Thank you very much
16-Jan-2013	Prestige Pembroke - French Navy	Service Product	Service rating : they arrived when they were supposed to. Product rating : the shoes were scuffed, they are a bit narrow despite being half a size too big. we had to reglue the inner sole back into one of them and the returns were complicated so we just accepted them. they were a birthday present, so a big disappointment realy. Read more	Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I would hate you to have an item that you were not totally satisfied with so we will give you a call today to talk you through our free returns service. Once these are received back we will gladly exchange these or refund you.
14-Jan-2013	Prestige Pembroke - French Navy Customer also reviewed: Classic Penny Loafer Suede	Service Product	Service rating : Good website with product description on video. A quality product at a very competative price. Product rating : Classy style for the summer and good spec. Read more	Thank you so much for leaving this feedback and great to hear you are so happy !
11-Jan-2013	Prestige Pembroke - French Navy Customer also reviewed: Navy Pinstripe Men's Suit Trousers Charcoal Pinstripe Men's Suit Trousers etc.	Service Product	Service rating : No delivery money taken Product rating : Not delivered Read more	Thank you for your feedback. This is most strange as this parcel left us on the 28th December and according to the tracking this parcel was delivered on the 31st December ? We will be in touch this afternoon to resolve this for you.
02-Jan-2013	Prestige Pembroke - French Navy Customer also reviewed: Prestige Tasselled Loafer - Suede Gentle-Grip Socks Plain - 10 pack etc.	Service Product	Service rating : good Product rating : good Read more	Thank you!
31-Dec-2012	Prestige Pembroke - French Navy	Service Product	Having received the shoes which were the wrong size they were returned for a refund and another pair ordered, which duly arrived. However the first pair were treated as an exchange and another pair were sent out by yourselves. We did not take delivery of these which were obviously returned to you. My card statement shoes that I have now paid for two pairs of shoes instead of one and I have not received notice of the appropriate refund. I would be grateful if you could deal with this promptly. Read more	Many thanks for your feedback. I have just checked and can see that Bronwen from our customer service dept has been in direct contact with you and has now resolved this for you.
26-Dec-2012	Prestige Pembroke - French Navy Customer also reviewed: Classic Penny Loafer Suede	Service Product	Service rating : Having made numerous purchases of Samuel Windsor shoes, I have yet to be disappointed with any of my purchases. I have recommended Samuel Windsor to friends and relatives. Product rating : The items I purchased were delightfully comfortable and attractive in appearance for the price they are excellent value. Read more	Wow ! This is great feedback. Its good to see all of our hard work is paying off. Many thanks
21-Dec-2012	Prestige Pembroke - French Navy	Service Product	very prompt Read more	Thank you !
20-Dec-2012	Prestige Pembroke - French Navy	Service Product	Quick delivery Read more	Great to hear!
17-Dec-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Tasselled Loafer - Suede Churchill Suede Moccasin Slipper - Black etc.	Service Product	Excellent service and good quality products Read more	Thank you so much
17-Dec-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Black Dealer Boot - Rubber Sole Classic Monk Shoes - Suede etc.	Service Product	Service rating : As usual the shoes are of excellent quality Product rating : Excellent Read more	Great to hear - many thanks om
16-Dec-2012	Prestige Pembroke - French Navy	Service Product	Service rating : Arrived on time - undamaged Product rating : Excellent quality Read more	Pleased to hear. Thank you for your feedback.
14-Dec-2012	Prestige Pembroke - French Navy	Service Product	Service rating : I've had issues with Samuel Windsor in the past over the quality of some of their footwear, but I have to say Customer Services dealt with those complaints to my complete satisfaction. I've always liked the various styles and superb designs available from the Samuel Windsor catalogue, so decided to give them another go. How pleased I am that I did! Product rating : I have to say that the quality of these shoes, from the 'Prestige Collection', is absolutely first class, and at a very good price. I think they are probably one of the most comfortable pair of shoes I've ever owned! If this is the quality one can now expect from Samuel Windsor, then I'm pleased to say "I'll be back". Read more	Thank you so much for taking the time to leave this feedback – much appreciated
13-Dec-2012	Prestige Pembroke - French Navy Customer also reviewed: Classic Driving Shoe - French Navy	Service Product	Service rating : everything about my experience was as promised, including the hassle free return and refund Product rating : very nicely crafted shoe but did not fit my broad feet with high instep, sadly Read more	Thank you so much for taking the time to leave this feedback – much appreciated All the best Tom
30-Nov-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Chelsea Boots: Brown Suede Prestige Tasselled Loafer: Brown etc.	Service Product	Products were great in quality but was not impressed with the customer service including the fact that the products were delivered late and it took a number of calls from me to even get it shipped as well as a number of calls to the courier to get it delivered. Samuel Windsor just got the whole logistics thing wrong. Read more	I sincerely apologise for this and for the delay caused to the despatch of your order! Unfortunately we suffer from a level of fraudulent orders and because of the high value of your order and that this is the first time you have placed an order with Samuel Windsor our system took the precaution of delaying despatch to carry out further identification checks. This, in no way means that we suspect you of fraud, it is just a frustrating process that we both as innocent parties are put to because of a small minority of credit card fraudsters. My sincere apologies once again however I can assure you this will not happen again in the future.
29-Nov-2012	Prestige Pembroke - French Navy Customer also reviewed: Classic Penny Loafer Suede Prestige Black Dealer Boot - Rubber Sole	Service Product	Goods arrived in broken packages, dx delivery service on a 1 to 10 scale 1 Read more	Thanks for the feedback. This is simply not good enougth. We have just raised your complaint with DX and will establish what went wrong and what needs to be done to make sure that this never happens again.I do hope this has not put you off using us again in the future
08-Nov-2012	Prestige Pembroke - French Navy Customer also reviewed: Churchill Mule Slipper: Black Classic Deck Shoe - Brown Waxy - Rubber Sole	Service Product	Service rating : ALWAYS HAD GOOD PRODUCTS UNTIL THIS PURCHASE Product rating : PLEASED WITH THE SHOE Read more	Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I have just checked and we received your shoes back today, you should expect your replacements to arrive in the next 2-3 days. All the best Tom
05-Nov-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Pembroke - Tobacco	Service Product	Shoes came up on the large side. Order half size less than you normally would. Read more	Thank you for your feedback. Its a shame that these shoes were slightly too large. Perhaps you would like to pop them back to us using one of our two free returns methods and we will happily exchange these for you.
05-Nov-2012	Prestige Pembroke - French Navy Customer also reviewed: Classic Suede Semi-Brogues - Brown Suede Classic Semi-Brogues - Black etc.	Service Product	Excellent efficient service and great value for money. High quality finish on all shoes. Read more	Thank you for your great feedback. Much appreciated.
29-Oct-2012	Prestige Pembroke - French Navy	Service Product	Service rating : excellent Product rating : great shoes over the moon with them Read more	Thank you so much for taking the time to leave this feedback – much appreciated
29-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Hampstead Shoe - Black	Service Product	Service rating : Your distribution network is letting them down. Having to sit at home all day for the courier company to deliver at their pleasure is not on. Money is hard to come by and Samuel Windsor delivering system is making it harder to spend. The present courier company they have is no different from the previous. This would surely scare away some customers. Product rating : The sole is too soft and hard enough to withstand the rough and tough surface. Read more	Thanks for the feedback. A nominated timme delivery service would cost a great deal more. Customers can however ask for deliveries to be left in a safe place to avoid waiting in if they so wish.
29-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Plaited Leather Brown Belt Canvas Blue and White Belt	Service Product	Quick delivery, very good service Read more	Thank you !
25-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Hampstead Shoe - Black	Service Product	prompt delivery Read more	Much appreciated - thank you !
22-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Hereford: Black	Service Product	The products and service from Samuel Windsor were fine but the delivery service from DX Secure was bad They did not deliver on the day promised, gave no explanation, and were impossble to contact other than on a useless automated phone line.I would not wish them used again Read more	Very sorry to hear of the problems you have encountered and I do sympathise with how frustrating it is when this happens to you. This is certainly not the service that we expect our courier partners to be offering our customers. Thank you for bringing these issues to our attention All the best Tom
16-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Classic Monk Shoes - Black	Service Product	Service rating : Good qulaity at good prices Product rating : Too tight to start with, still not sure whether they are size 8, but needed them for an occasion very recently, so didn't have time to send them back	No Comment
13-Oct-2012	Prestige Pembroke - French Navy	Service Product	Service rating : The service you provide is usually excellent although the last pair of shoes which were on special offer were actually out of stock when I placed my order and took nearly three months to come. Product rating : I have found your shoes to be excellent value for money and you are one of a few outlets providing size 5 shoes for men. Read more	No Comment
12-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Brogue: Brown	Service Product	Service rating : The delivery company failed to leave a delivery card Product rating : Substandard finish between sole & upper Read more	Our sincere apologies, this is certainly not the service that we expect our courier partners to be offering our customers. Thank you for bringing this issue to our attention. I will report this to our couriers. All the best Tom
10-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Tasselled Loafer - Suede	Service Product	Service rating : quick delivery and good comunication Product rating : Stylish, with nice detail touches. Read more	Delighted with your feedback - Thank you
09-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Prestige Hereford: Black	Service Product	Service rating : I ordered two pairs of slippers, and both were declared to be 'in stock' as I ordered. Very late in the day, you said you had only one of them. Not good enough! Product rating : Extremely narrow fitting. The only pair of shoes I have had from you which have not been comfortable. Read more	The stock levels on our websites are updated every 30 minutes but due to the success of this particular offer we sold out of one of the pairs of slippers during this 30 minute period. During the past few weeks we have upgrading this part of our website, which should prevent any reoccurrence of this error.
04-Oct-2012	Prestige Pembroke - French Navy Customer also reviewed: Classic Durham - Brown	Service Product	Service rating : Excellent quick service. Kept informed with the status of my order when shoes were out of stock. Product rating : Like the look of the shoes and they are comfortable when tried on. Yet to wear them outdoors so reserve a little judgement until then Read more	Thank you so much for leaving this feedback and great to hear you are so happy !
01-Oct-2012	Prestige Pembroke - French Navy	Service Product	Service rating : Wonderful service tracing returned Item and replacing Product rating : Returned for replacement because stiching on top of shoes did not match Read more	I am really sorry that the shoes you received proved to be faulty; this is clearly a rare manufacturing fault. I have just checked and we received your shoes back yesterday, the replacement was sent by our courier partner DX and should be with by Friday.

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