Samuel Windsor wrote on 01-Aug-2012
Oh dear !! This is disappointing to learn as this is not the level of service we strive for and I am sorry to hear you have experienced these rare glitches. Having checked your account it appears that the size exchanged shoes were despatched to you the day before we received your email. We fully expected the courier to deliver the shoes to you before the 29th when you left for Spain as we ask the courier service to be as fast and efficient as possible, I can only apologise if they were not in this case.
We will be in contact to resolve this for you. My apologies again!
Samuel Windsor wrote on 01-Aug-2012
Oh dear !! This is disappointing to learn as this is not the level of service we strive for and I am sorry to hear you have experienced these rare glitches. Having checked your account it appears that the size exchanged shoes were despatched to you the day before we received your email. We fully expected the courier to deliver the shoes to you before the 29th when you left for Spain as we ask the courier service to be as fast and efficient as possible, I can only apologise if they were not in this case.
We will be in contact to resolve this for you. My apologies again!
Other reviews relating to this order
| Review of | Rating | Customer Review |
|---|---|---|
Classic Deck Shoe - Blue - Rubber Sole | Sent back as too small. Told that replacement not available so order was cancelled and then sent. I am now in Spain shoes were left on porch. SW were advised....no acknowledgement! | |
Men's Chino Shorts - Grey | Quite pleased with this 1 out of 3 performance | |
Premium Socks Mixed - 10 pack | "SPECIAL OFFER" was not in stock and order was cancelled! |