Route One Reviews

Consumer ratings of Route One

Feedback for www.routeone.co.uk has been compiled from 11497 Customer Reviews

  • Feefo member since
  • 23/06/2011
  • Route One is the UK's premiere retail destination for Sneakers, Streetwear and Skate. Founded in 1989, Route One has expanded from traditional high street stores into a multi media retailer, embracing innovation and social networking to provide their customers with an exceptional all-round shopping experience. Route One is home to the finest streetwear brands from the USA, Asia and Europe, including labels such as Diamond Supply, The Hundreds, Stussy, Huf & Carhartt as well as the most comprehensive range of skateboard brands from Chocolate, Girl, Emerica and DC through to Nike Skateboarding. . Skateboarding is forever at the heart of Route One. They continue to support the International skate scene through their “Have a Heart” campaign in support of the Skatistan Charity, their R1 Free Skate Days and the R1 Skate Team, which features some of the UK's finest riders including Josh 'Manhead' Young, Nicky Howells and Sam Beckett. 2013 looks to be another milestone year for Route One: Having previously won the coveted 'Best Independent Retailers' Award', Route One have been nominated for two prestigious Draper's Awards this year. In March 2013, they launch a brand new multi format website and undertook an exciting redevelopment of their retail stores. Providing exceptional service has been the secret of their success and the transparency which Feefo provides ensure that Route One continues to lead the way in Sneakers, Streetwear and Skate. www.routeone.co.uk www.facebook.com/routeone

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Reviews

DateProductRatingCustomer ReviewReply from www.routeone.co.uk
15 Hour(s) ago

Element Science Logo Helium Team Deck - 7.875"

  • Customer also reviewed:
  • MOB 9" Grip Tape Sheet
Service
Product

Service rating : The delivery and packaging was top notch as per!
Product: Exactly as described. No damage. Excellent value.

No Comment
17 Hour(s) ago

Supra Stacks Skate Shoes - Grey/Gum

Service
Product

Service rating : great delivery service
Product: nice looking shoe & well made

No Comment
18 Hour(s) ago

Analog Tokyo Bay Beanie

Service
Product

Service rating : I will definitely be coming back to the site to shop more. Excellent service.
Product: I was expecting the hat to be thicker but it has a great quality. Worth the money.

No Comment
19 Hour(s) ago

Route One Skinny Denim Jeans - Soft Black

Service
Product

Service rating : Amazing delivery time, will definitely use Route One again.
Product: Son very pleased with his skinny jeans.

No Comment
20 Hour(s) ago

SevenNine13 Animal Attraction 150cm Shoe Lace Belt

Service
Product

Service rating : Very fast delivery thank you
Product: Very fast delivery thank you

No Comment
22 Hour(s) ago

Cliché Handwritten Gradient Pullover Hood - Black/Rasta

  • Customer also reviewed:
  • Adio Indy Skate Shoes
Service
Product

Service rating : Arrived 9am from previous pm ordering
Product: Grandson is delighted

No Comment
25 Hour(s) ago

Girl Mike Mo Art Dump Alumni Pro Deck - 8"

  • Customer also reviewed:
  • Bones REDS Bearings
  • MOB 9" Grip Tape Sheet
Service
Product

Service rating : Was brilliant service and very fast however I asked them to apply the griptape for me in the comments and the board came and I had to apply the griptape myself.
Product: The board has nice plys and isn't too heavy,has brilliant pop

Read more
I'm very sorry that the grip tape was not applied to your deck as requested. This should have been done for you. I'm glad to hear that you are happy with your deck. Apologies again for the mistake.

Kind regards,

Route One Customer Service.
25 Hour(s) ago

Bones 1/8" Riser Pads (Pair)

  • Customer also reviewed:
  • Chocolate 7/8" Allen Bolts
  • Diamond Supply Co. OG Script Sticker
  • etc.
Service
Product

Service rating : Efficient
Product: As expected

No Comment
26 Hour(s) ago

Element Appleyard Science Helium Pro Deck - 7.75"

  • Customer also reviewed:
  • Route One Basics Sports Aviator Sunglasses
Service
Product

Service rating : Fantastic, fast and simple.
Product: Great price, great deck.

No Comment
27 Hour(s) ago

Element Appleyard Science Helium Pro Deck - 7.75"

Service
Product

Service rating : Always first class service.
Product: Bargain quality deck.

No Comment
28 Hour(s) ago

Penny Christian Hosoi Triangle Pro Model Nickel Cruiser - 7.5" x 27"

  • Customer also reviewed:
  • Destructo 5.25 Mid Team Trucks - Raw
Service
Product
Latest
Service
Product

Offered special Next Day Delivery for 99p - took 2 days to deliver, I lost a days holiday. Customer Services not interested.

23-Apr-2014
Sadly, a days holiday is worth a bit more than 99p to me.

Kind regards

Anthony

Read more
I'm very sorry that your parcel was delayed with our courier, Parcelforce. I can see that one of our customer service advisors contacted you and left a voicemail to advise of the delay. Your 99p next day delivery charge was also refunded. Apologies again for the delay with your order. Please don't hesitate to contact our customer service department with any further enquiries.

Kind regards,

Route One Customer Service.
28 Hour(s) ago

DC Wolfbred Skatepack - Black

  • Customer also reviewed:
  • DC Willis Socks - 3 Pack
Service
Product

Service rating : I ordered few days ago for next day delivery and I haven't received anything not even a text message with information about the delivery. . It's was my boyfriend birthday present. . And i couldn't give anything to him yet. .Not very happy
Product: I haven't received yet. I wish to know. .

Read more
As you ordered on the evening of last Wednesday, your order was processed and dispatched on the Thursday. Due to the bank holiday weekend, your order was first out for delivery yesterday. According to the Parcelforce tracking details, delivery was attempted yesterday but was not successful. Therefore, a re-delivery will be attempted today. Please don't hesitate to contact our customer service department if you have any further enquiries.

Kind regards,

Route One Customer Service.
29 Hour(s) ago

Adidas Forum X Skate Shoes - Mid Cinder/White/Black

Service
Product

excellent service, super quick delivery.

No Comment
29 Hour(s) ago

RUE Marin T-Shirt

Service
Product

Very quick service, 5 stars!

No Comment
29 Hour(s) ago

Element Science Logo Helium Team Deck - 7.875"

  • Customer also reviewed:
  • MOB 9" Grip Tape Sheet
Service
Product

Service rating : good
Product: .

No Comment
34 Hour(s) ago

Volcom Forwarder Windbreaker Jacket

Service
Product

Service rating : Fast service
Product: Great windproof for sport. Light and very washable. Good quality so worth the money.

No Comment
39 Hour(s) ago

Nike SB Zoom Stefan Janoski Mid Skate Shoes - Armory Navy/Uni Red

Service
Product

Service rating : A very good service
Product: An excellant product

No Comment
43 Hour(s) ago

The Hundreds Patch Adam Snapback Cap

Service
Product

Service rating : Super fast
Product: Excellent conditions

No Comment
45 Hour(s) ago

Bones REDS Bearings

Service
Product

Service rating : Excellent service and delivered when promised.
Product: Excellent as usual

No Comment
47 Hour(s) ago

Thrasher Skatemag Hood

Service
Product

Service rating : For some reason i didn't receive an order confirmation email but when I phoned to query, Route One had all the details
Product: Very pleased with it

No Comment
47 Hour(s) ago

DC KB Net Boys Shoes

Service
Product

Service rating : Couldn't be better!
Product: Great!

No Comment
22-Apr

DC KB Rebound Boys Shoes

  • Customer also reviewed:
  • DC Union Hi SE Boys Skate Shoes - Black/Glow
  • DC Chase Skate Shoes
Service
Product

Service rating : Happy with the service other than the shoes I ordered not being in stock when it came to delivery.
Product: Tried them on and love them.

No Comment
22-Apr

Dickies 873 Work Pant - Black

Service
Product

Service rating : I ordered theses trousers with next day delivery, it is now a week later I still do not have them, customer support was very unhelpful, as a valued customer I was expecting a lot more than the service provided, thoroughly disappointed and let down, very doubtful if I will ever order from routeone again
Product: I am yet to receive them

Read more
I'm very sorry that your order was delayed. Unfortunately, it was delayed at our courier, Parcelforce's, sorting depot. I called the phone number on your account and left a voicemail on Wednesday last week advising you of this. Delivery was then attempted the next day (Thursday) and a card was left for you to collect your parcel from the Post Office. Your next day delivery charge has been refunded. I can only apologise for the inconvenience caused by the delay and as way of further apology I have credited your online account with £5.99. This can be used for free next day delivery on your next order with us. Please don't hesitate to contact our customer service department with any further enquiries.

Kind regards,

Route One Customer Service.
22-Apr

Famous Gameday Vest

  • Customer also reviewed:
  • Famous Strapped Socks
  • Enjoi Doesn't Fit Vest
  • etc.
Service
Product

Service rating : Great choice of clothing...easy to use internet ordering..the delivery was lightening speed -totally recommend to all...delighted with this company...
Product: Love vest good quality material ...

No Comment
22-Apr

DC Crisis Skate Shoes

Service
Product

Excellent service and next day delivery for 99p an extra bonus

No Comment