Route One Reviews

Consumer ratings of Route One

Feedback for www.routeone.co.uk has been compiled from 12531 Customer Reviews

  • Feefo member since
  • 23/06/2011
  • Route One is the UK's premiere retail destination for Sneakers, Streetwear and Skate. Founded in 1989, Route One has expanded from traditional high street stores into a multi media retailer, embracing innovation and social networking to provide their customers with an exceptional all-round shopping experience. Route One is home to the finest streetwear brands from the USA, Asia and Europe, including labels such as Diamond Supply, The Hundreds, Stussy, Huf & Carhartt as well as the most comprehensive range of skateboard brands from Chocolate, Girl, Emerica and DC through to Nike Skateboarding. . Skateboarding is forever at the heart of Route One. They continue to support the International skate scene through their “Have a Heart” campaign in support of the Skatistan Charity, their R1 Free Skate Days and the R1 Skate Team, which features some of the UK's finest riders including Josh 'Manhead' Young, Nicky Howells and Sam Beckett. 2013 looks to be another milestone year for Route One: Having previously won the coveted 'Best Independent Retailers' Award', Route One have been nominated for two prestigious Draper's Awards this year. In March 2013, they launch a brand new multi format website and undertook an exciting redevelopment of their retail stores. Providing exceptional service has been the secret of their success and the transparency which Feefo provides ensure that Route One continues to lead the way in Sneakers, Streetwear and Skate. www.routeone.co.uk www.facebook.com/routeone

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Reviews

DateProductRatingCustomer ReviewReply from www.routeone.co.uk
29 Minute(s) ago

Globe Motley Mid Skate Shoes - Brick/Red Inca

  • Customer also reviewed:
  • Globe Motley Mid Skate Shoes - Mid Grey White
Service
Product

Service rating : Great company
Product: Love em

No Comment
3 Hour(s) ago

Etnies Jameson 2 Premium Skate Shoes - Black Tan Red

Service
Product

Service rating : Great service , lovely shoes will use again
Product: As above great shoes my son loves them

No Comment
3 Hour(s) ago

Route One Basics Polo Shirt

  • Customer also reviewed:
  • Route One Polo Shirt
  • Route One Polo Shirt
Service
Product

Service rating : Ordered 3 polo shirts late on on a Thursday evening and didn't expect them to arrive until the following Monday/Tuesday. They arrived on Saturday morning - very impressed. Excellent service.
Product: Got 3 polo shirts in the 3 for £10 deal. Very impressed with shirts - look like good quality. Haven't been washed yet as they are put by for a present, but I hope they keep in the same good shape as they look like as new.

Read more
No Comment
7 Hour(s) ago

Vans AV Native American Low Skate Shoes - Black Gum

Service
Product

Service rating : Great prices and quality and delivery
Product: Great shoes

No Comment
9 Hour(s) ago

RUE Premium Slim Cords

Service
Product

Service rating : Route one are sick
Product: Feel sick to skate in, unbelievably comfy

No Comment
9 Hour(s) ago

Nike SB Zoom Stefan Janoski Skate Shoes - Turbo Green/White Bright Cit

Service
Product

Service rating : excellent service. fast delivery
Product: Amazing

No Comment
9 Hour(s) ago

Supra Amigo Skate Shoes - Chocolate/Red/White

  • Customer also reviewed:
  • Nike SB Satire Skate Shoes - Black/White/Pink
Service
Product

Service rating : easy website delivered quickly
Product: really comfortable

No Comment
10 Hour(s) ago

Skate Mental O'Neill Money Tree Pro Deck - 8"

Service
Product

Service rating : Quick delivery
Product: Good product well packaged

No Comment
10 Hour(s) ago

Globe Encore 2 Skate Shoes - Tan

Service
Product

Service rating : No problem with route one but parcel force are useless. The code for the parcel was incorrect on the slip they left and the method of leaving it with another post office wouldn't work on their website so I had to phone them.
Product: Not had delivery yet due to poor service from parcel force.

Read more
No Comment
10 Hour(s) ago

Emerica The Herman G6 Skate Shoes

  • Customer also reviewed:
  • Emerica Hsu Skate Shoes - Brown
Service
Product

Good products at a good price. Paid extra for quick delivery but that didn't seem to happen, which was a little disappointing: probably missed some deadline.

No Comment
13 Hour(s) ago

DC Downhill T-Shirt

  • Customer also reviewed:
  • Cliché Wallace 5 Panel Cap
  • Globe Motley Skate Shoes - Black Triangle
  • etc.
Service
Product

I send 2 emails about my order and no answer

Read more
Our email response time can take 48 working hours for us to respond. We can see you emailed us today and that your email is currently being responded too. So please do not be alarmed and we will get back to you as soon as possible.

Kind Regards,

Customer Services
22 Hour(s) ago

DC Wes Kremer S Skate Shoes

Service
Product

Service rating : Always excellent service
Product: Well made show with lovely suede upper.

No Comment
22 Hour(s) ago

Lakai Manchester Select Skate Shoes - Royal/Blur/Suede

  • Customer also reviewed:
  • Nike SB DF Icon Logo T-Shirt
  • RVCA Desert Stripe T-Shirt
Service
Product

Service rating : Delivery was extremely fast (well before the estimated time)
Product: They're the bluest shoes I've ever had.

No Comment
24 Hour(s) ago

DC Pool LE Skate Shoes - Turquoise

Service
Product

Service rating : Faster than expected, great packaging.
Product: As expected, happy with them.

No Comment
27 Hour(s) ago

Lakai Pico Skate Shoes - Black/Gold/Suede

Service
Product

Service rating : no complaints
Product: logo had black smudges, but not a major problem

No Comment
29 Hour(s) ago

Lakai Manchester Select Skate Shoes - Black/Grey/Suede

Service
Product

Service rating : Good price quick delivery
Product: Skate shoes for my son he likes them.

No Comment
29 Hour(s) ago

Habitat Delatorre Soar Pro Deck - 8"

  • Customer also reviewed:
  • Thunder Cole Ring of Fire Lights 147 High Pro Trucks
  • Bones Mumford Numbers STF Pro Wheel - 51mm
  • etc.
Service
Product

I had requested that the board be assembled but this didn't happen - All sorted now . Thanks

No Comment
31 Hour(s) ago

Emerica The Heritic Skate Shoes - Dark Navy

  • Customer also reviewed:
  • DC Mike Mo Capaldi Skate Shoes
  • Route One Polo Shirt
  • etc.
Service
Product

Service rating : Absolutely fine
Product: Absolutely fine

No Comment
32 Hour(s) ago

Emerica The Jinx 2 Skate Shoes - Red

Service
Product

Service rating : very good website,value for money.
Product: allways buy these sort of shoes for my son.

No Comment
33 Hour(s) ago

Nike SB Zoom Stefan Janoski Skate Shoes - Anthracite/Uni Red

Service
Product

Was allowed to pay and order shoes even though they were out of stock. I was given a refund without any communication as to why this had happened.

Read more
We can see that your order was effected by a stock file error which is most incontinent, so please accept my apologies or this. We try and keep all of our stock files as up to date as possible but in some cases there are discrepancies which we are unaware of until purchases. You should have received an email explaining this prior to your order being cancelled, so we are sorry if this didn't reach you. 5.99 account credit has been applied to your Route One account for you to purchase a replacement order as an apology for the inconvenience caused. This can be redeemed once you have logged in at the checkout.

Kind Regards,

Customer Services
34 Hour(s) ago

MOB 9" Grip Tape Sheet

  • Customer also reviewed:
  • Zero Thomas Signature Bold P2 Pro Deck - 8.25"
Service
Product

Service rating : When I placed an order it came in time just when I needed it it's in perfect condition everything about this order was great.
Product: When I ordered the duck the grip came with it the same time.

No Comment
34 Hour(s) ago

Vans Sk8-Mid Pro x Black Label Skate Shoes

Service
Product

Service rating : The item was delivered in the time stated.
Product: I brought the product as a present for my son. he was delighted.

No Comment
34 Hour(s) ago

Lee Brooklyn Chinos

  • Customer also reviewed:
  • DC Rainy Chino Shorts - Monument
Service
Product

Very quick delivery

No Comment
35 Hour(s) ago

Route One Logo Pullover Hood

Service
Product

Service rating : Have made purchases from Route One previously and have always been very pleased with the service provided
Product: Excellent quality product which, from previous experience, washes and lasts very well.

No Comment
35 Hour(s) ago

Lakai Manchester Select Skate Shoes - Royal/Blur/Suede

Service
Product

Service rating : very prompt service, well packaged
Product: Very comfortable

No Comment