Anonymous Customer wrote on 29-Jul-2012
Parcel expected on Friday and dopey driver had left it at the wrong address even though the parcel required my signature!!. Rest Express were bad at communicating with the courier company and I finally received the parcel on Monday afternoon. I wanted the product for a job that weekend. Useless.
Rest Express wrote on 30-Jul-2012
Thank you for your feedback.
Please accept our sincere apologies that your parcel was originally delivered to the wrong address. Our carrier Interlink is one of the most reliable and highly regarded carriers available, with a successful delivery rate over 99%.
My colleaugue in our customer service team made alot of calls between Interlink and yourself, and I believe did everything possible to try and trackdown your parcel and resolve the situation.
Our trading relationship with Interlinks is very much a partnership, based on the clear understanding that our customer is their customer and I would like to assure you everything would have been done to track done your delivery.
I hope you would give us an opportunity to prove that your experience is very much the exception rather than the rule.
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