Premierline Direct Reviews

Feedback for www.premierline.co.uk has been compiled from265 Customer Reviews

Feefo member since
01/06/2012
As the first direct business insurance provider, Premierline Direct helped transform the way business insurance was bought, setting new standards for speed, service and value. Today, they continue to pride themselves as being a responsive, reliable team.
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Date	Service	Customer Review	Reply from www.premierline.co.uk
22-May	Van Insurance	Very helpful. Read more	We are pleased that we could be of assistance to you, and we are appreciative of you feeding this back to us. Kind Regards Dora Lee
21-May	Hotel Insurance	What can I say? I received the service that I expected. Competitive price, excellent terms. Good contact with the company, prompt despatch of documents. Read more	This is excellent feedback, and we appreciate you taking the time to submit this review. Our aim at Premierline Direct is to provide our customers with excellent customer service, and we are pleased that you are satisfied with the service provided. Kind Regards Dora Lee
21-May	Public Liability Insurance	My experience was very positive. James was very courteous, he emailed me the quote and then phoned for payment when he received my emailed reply. The documents arrived in the post yesterday. Read more	Thank you for taking the time to rate our service, I will be sure to inform James and his team leader of your positive comments. Kind Regards Dora Lee
21-May	Licensed Premises Insurance	Fine, called back when said would call back. Read more	We appreciate you taking the time to submit this review and are pleased that you are satisfied with our service. Kind Regards Dora Lee
20-May	Shop Insurance	easy service to use and good prices Read more	We are pleased that we could be of assistance to you, and appreciate you feeding this back to us. Kind Regards Dora Lee
20-May	Shop Insurance	professional service and very good prices. customer service representative was not very pushy which is a very good sign keep up the good work and the keen prices - it will work well for you! Read more	Thank you for taking the time to leave this excellent feedback. We are extremely pleased that you have had a positive experience with Premierline Direct and we will strive to provide you with excellent customer service throughout your policy year. Kind Regards Dora Lee
19-May	Licensed Premises Insurance	Wile I did purchase the insurance offered, I found the number of 'chasing' phone calls a little irritating as I had explained on numerous occasions that I was awaiting a second quotation before I intended making a decision. Having said that I found the sales people to be helpful when explaining the policy elements . Thanks Read more	We appreciate you taking the time to feed this back to us, and we are pleased that you are happy with the service you received from our sales officers. We apologise for the issues regarding call backs, and this is something that I will feed back to the team leaders. Kind Regards Dora Lee
17-May	Motor Trade Insurance	No problems Read more	Thank you for leaving this positive feedback, we appreciate you taking the time to rate our service. Kind Regards Dora Lee
17-May	Van Insurance	DEALT WITH LUELLA DARBY VERY HELPFUL AND KEPT HER WORD ON THE TIMES OF CALLING BACK FELT THE INSURANCE I BOUGHT WAS COMPETIVE WITH OTHER QUOTES WE HAD BUT STILL FELT THE PRICE TO BE A LITTLE HIGH FOR THE COVER OFFERED. THE MAIN REASON FOR PREMIERLINE WINNING MY BUSINESS WAS YOUR SALES LADY LUELLA A TRUE CREDIT TO YOU Read more	We are pleased that you were happy with the service you received, and will make sure that Luella and her team leader are informed of your positive comments. Thank you for taking the time to leave this feedback. Kind Regards Dora Lee
16-May	Business Insurance	Rebeca Curtis who handled my transaction was professional informative,and very helpful Read more	Thank you for taking the time to leave this positive feedback. We are pleased that you are happy with our service, and I will be sure to inform Rebecca and her team leader of your comments. Kind Regards Dora Lee
15-May	Motor Trade Insurance	Been trying for renual befor end of me policy two weeks and alwayse been told they phone me back but always no joy I had to chace it and still not recieved my renual document yet and have been a customer with you for the past 8 year I was let down this year ??????! Read more	As per our conversation this afternoon I can confirm that I have issued your Renewal Confirmation documents First Class today, so you should receive these in the next couple of days. In regards to the renewal next year, we will endeavour to make this a smoother process for you to renew with us, whilst ensuring that you are happy and everything is in place, and this issue does not arise again. Kind regards Mitchell Hayden
14-May	Shop Insurance	Very helpful Read more	I am glad we could be of assistance to you. Thank you for feeding this back to us. Kind Regards Lee Skidmore
13-May	Public Liability Insurance	Easy, straightforward renewal process - just what I need! Read more	Thank you for taking the time to leave this feedback, we appreciate your comments and will strive to provide an efficient and helpful service throughout your policy year. Kind Regards Lee Skidmore
13-May	Public Liability Insurance	whilst the service was good i do feel that i was hounded by the amount of phone calls i had regarding the rewnewal. Read more	Thank you for your feedback, I am glad you were happy with the service you received. I am sorry that you felt the amount of calls you received was excessive, I will make sure this isn’t repeated at renewal next year. Kind Regards Lee Skidmore
12-May	Landlord Insurance	Requested the full booklet from insurers twice by phone to send to my new tenant. Booklet never sent to me as requested. Insurance increased in cost substantially from last year when I was insuring two warehouses, now I only own one warehouse but the insurance is now roughly two thirds of the price so is poor value for money. If I had not been so busy I would probably have insured with someone else. This is disappointing as I was very pleased with last year's quote. You need to look after your existing customers far better! Read more	Thank you for your feedback. I have attempted to contact you today to discuss your dissatisfaction without success. We will continue to contact you, or alternatively please do not hesitate to contact a member of our Customer Service Team on 0845 330 1800 to discuss this matter further. Kind Regards Lee Skidmore
12-May	Landlord Insurance	Service OK but Documents sent to wrong address. Read more	After our conversation this afternoon I can confirm that the address has been amended and any further correspondence will go to the correct address. If you have any further queries please don’t hesitate to contact us on 0845 330 1800. Kind regards Mitchell Hayden
09-May	Van Insurance	Very helpful Read more	Thank you for taking the time to leave this fantastic feedback. Our aim at Premierline Direct is to be as efficient and helpful as possible, and we are glad that you are satisfied with our service. Kind Regards Dora Lee
09-May	Shop Insurance	Was contacted but unfortunatly did not have time to discuss my renewal, person then phoned back at 5pm just as we were locking the door, did not hear any more therefore my policy rolled over at a higher price than I was quoted by another firm, will not be re newing next year! Read more	Further to our telephone conversation on 9th May 2013, I now hope we have resolved your dissatisfaction with us and happy to continue your insurance with Premierline Direct. Kind Regards Barry Ferguson
09-May	Office Insurance	Efficient, quick, pleasant, polite = good Read more	I am glad you were pleased with the service you received. Thank you for taking the time to feed this back to us. Kind Regards Lee Skidmore
09-May	Business Insurance	The verbal quotation given did not match the finance taken and I have made several calls to try to sort out the discrepancy Read more	Further to our telephone conversation on 9th May 2013, you have confirmed that your comments relate to another company and you were happy with the service we have provided you. Kind Regards Lee Skidmore
08-May	Business Insurance	Quick and focused with some flexibility. Read more	Thank you for taking the time to give us your valuable feedback. I am pleased you are happy with our service. Kind Regards Lee Skidmore
08-May	Office Insurance	On the ball with information and pricing. Both sales people were very good. Read more	Thank you very much for your comments, we do appreciate you taking the time to let us know about our service. I will be sure to feed this back to the Sales Officers involved. Kind Regards Lee Skidmore
07-May-2013	Shop Insurance	The service and attention I received from Chloe Otoo was ' second to none' and very professional. Read more	We appreciate you taking the time to leave this excellent feedback for us. I will be sure to inform Chloe and her team leader of your positive comments. Kind Regards Dora Lee
05-May-2013	Shop Insurance	Pleasant people to deal with! Read more	Thank you for taking the time to leave this valuable feedback, we are extremely pleased that you are happy with our service. Kind Regards Dora Lee
05-May-2013	Public Liability Insurance	Very good price. Only bad thing is I got lot of calls because of either lack of communication or not updating system	No Comment

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