Anonymous Customer wrote on 03-Jul-2012
I am used to doing insurance business in person and so was and still am a little apprehensive regarding the thoroughness of my cover. I have said in the past that however good the service was in setting up the insurance, the proof of the 'insurance pudding' is in how a claim is handled in the unfortunate event of need.
I did feel, however, that the sales situation was a little intense and 'script led' and I have made a recently discovered error with the payment regime.
I thought I was opting for a quarterly direct debit payment scheme but now have been told that I have to pay the total premium for two shop covers in four consecutive months which will cause us rather a cash flow problem.
Had I set up the insurance with my face to face broker as I have always done this confusion would have been discovered and sorted.
I was told however that a change of payment scheme could be discussed but I have opted to leave matters as they are