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Service rating : The process was as expected but I was not told that the water park would be closed during my stay which was very disappointing to find this out once I arrived.Product rating : Very nice accommodation I would be happy to bring my family back to the resort my only disappointment as mentioned earlier was that water park was closed
Service rating : easy procedure but given wrong information about park entrance. given that for off site hotel guests but we were on site. took several emails to sort this issue but satisfactory outcome in the endProduct rating : nice size bathroom but tiling around bath poor in areas and grouting missing - some black areas
enjoyed food choices in the evening and breakfast despite there being large uncontrolled youth groups who took over the dining area and buffet.
Easy on net
Service rating : Quick and easyProduct rating : Good standard
Service rating : easy to book, great price, lots of hotels to choose from. contacted them by phone with a query and couldn't have been more helpful.Product rating : lovely, family hotel 5 mins from beach, 10 min walk along beautiful seafront to main shops/clubs. a quiet area but with a few local bars nearby. 10 mins to macdonalds and bus stop to port Aventura, tarragona, etc, 10 mins to train station for Barcelona. fantastic location for us. All hotel staff very friendly and helpful. Plenty of lovely choices to eat each night.
Service rating : Very easy to bookProduct rating : Excellent and very clean .
Service rating : easy and quickProduct rating : good service and cost
Service rating : Straight forwardProduct rating : The hotel was OK but early in the season the pool didn't appear to be open.
Service rating : Everything was easy to do, only problem was that the price of the airline tickets went up from when we booked and they had to phone and ask us if we still wanted to travel with extra cost.Product rating : We had to stay off site as no hotel room at Port Adventura could accommodate 2 adults and 3 children. Hotel was great. Only issue was that we had to get a bus to the park each day which would cost 10 euros each way. Added an extra 60 euros to the cost of the holiday.
Service rating : Easy to book, Everything ran very smoothly! However we had to wait over an hour at the airport after our flight landed to wait on another flight to land. It i had known this i would've booked a taxi.Product rating : Very clean, Friendly staff, Would stay here again.
Service rating : Good hotel and facilitiesProduct rating : Very Compfortable quality accommodation05-Jan-2013excellent
Holiday was very enjoyable for us all - the only thing that we all agreed upon was the swimming pool being absolutely freezing even with high temperatures! We also got very confused as to when the free trains to and from the beach and hotel/parks and hotel were and felt a timetable would have been helpful. Finally, on our last day after we packed everything, our flight was not until late that night so we extended our hotel room for half a day. However, we were under the impression that we could get free towels to use to sunbathe/swim etc, but found we had to pay a further fee! Surely if you use the card system as you do with the meals, a deposit would not be necessary because if the towels were not returned, you just charge to the room/occupants? It was felt the hidden costs kept creeping in!
Had an excellent family holiday
Service rating : the hotel was not up to usual 4star standard with the room being quite small and a little shabby and the grounds of the hotel were not as clean as they could have been.Product rating : friendly staff and good service, but as mentioned above the surroundings were a bit tired.
Service rating : professional,friendly,clean,great serviceProduct rating : had a brilliant time,well looked after ,park,water park,pools and hotels very good.great food,and in a good location too
very good !
Service rating : Easy to book. All worked out fairly smoothly after we located the bloke at the airport. Turned out he was late but that's obviously not your fault.Product rating : Nice hotel. Nice beer. Decent theme park and waterpark. The Oktoberfest thing was cool. Had a great time :)
Service rating : Didn't like the staggered opening of the rides. My son nearly got knocked over & crushed while waiting for shambala. As hotel guests it would be good to have early ride time like at Alton towers and Disney parks. Deal we got was more expensive and not as good as the first time we went in 2009. Water park too full and queue times too long over 2hrs on some days had to wait 40 mins in express queue for furious baco! Apart from this had a great time loved shambalaProduct rating : Waiting staff were v good in the bar, river bar and the restaurants. Lifeguards spent too much time chatting to each other and on mobile phones when at pool. Rooms were excellent. Only criticism was that on an evening it lacked atmosphere, shame saloon bar wasn't open with entertainment, when we came in 2009 much better with bands playing there rather than just the half hr of young kids entertainment. Could do with shop on site as the location makes it hard to walk to any shops for water, groceries.
Loved everything about this holiday would recommend all families try it!
Service rating : Good Quality, friendly service, so much to do.Product rating : Good facilities, excellent location, good food, everything that we expected.
Service rating : Transit from hotel to resort very good.Product rating : Excellent service
Service rating : Excellent facilities, throughly relaxed and enjoyed our family break. Thank youProduct rating : As above
Service rating : All staff were very friendly and extremely helpfullyProduct rating : The hotel complex was outstanding, really felt like a Wild West town which made every day feel special and the food was wonderfull, a great selection and very well prepared, such a relaxing atmosphere that had me chilled out from the moment I checked in, my son had the time of his life and enjoyed himself almost as much as I did, will definitely be going back in the very near future
Service rating : We had a fantastic time, our 3rd trip!Product rating : A lovely hotel, food fab, lovely room but check in was an absolute nightmare, approx 2hours before we got our room, a lot of waisted time as we were only on a 2 day trip and was totally unnecessary just down to bad management. Would return but would be prepared for the queues....
Service rating : Theam park was good hotel could have been better.Product rating : They would not let us change rooms. Room was dirty and reception told us they were fully booked. The hotel did not look fully booked to us.
Service rating : Excellent service. Fantastic holiday!Product rating : Our room was perfect. Much more spacious than I would have ever imagined. Very clean and luxurious. Bathroom was huge! Staff in the hotel went out of their way to be helpful.
Service rating : Dissappointed that we couldnt avail of soft drinks in theme park with our package although my other family members did with first choice & our price was more expensive, it was awkward given we were all together.theme park food outlets very unfriendly with el paso guests as if we were free loading!!!Product rating : Hotel super although bar facilities close too early & it was impossible to get even water or purchase soft drinks which is a bit much.had to walk back up to machines at theme park!! A vending machine in the hotel is a simple solution.
Service rating : Really good value, all-inclusive holiday.Product rating : Lovely hotel. Great for kids - felt really safe. Room clean and comfortable. Food excellent. One of our best holidays ever.
Service rating : We've been five times now and each time we've had a ball..Product rating : Fab hotel only fault missed having a balcony..
Service rating : Really enjoyed the mixture of rides and shows.Product rating : Good atmosphere and friendly staff.
I've been to resort before and found that this time the quality had dropped. There was no nice bathroom extras, the paint looked tired and it seemed expensive. There needs to be entertainment in the evening for adults too
Service rating : Fantastic service and we will definitely use again. Two minor things would be that we didn't get our proper printout to collect our tickets, luckily they could get the record of us though and for your theme park can u please signpost the toilets better. We struggled to find them in some areas including using the map and when u have a 5 year old and 2 year old they sometimes wait too long.Product rating : Fantastic hotel. Clean rooms and well serviced. A little small but plenty cupboard space. The staff are friendly and do anything to help. A fantastic range of food each day which was lovely and fresh and tasted great. We will definitely be back.
Service rating : Great value and all well organised making easy to book.Product rating : Food below average and entertainment poor.
Service rating : We would class PortAventura on the same level as Disney USA. The staff, the facilities and the cleanliness were excellent. Our two grandsons had "THE BEST TIME EVER", in their words.Product rating : The hotel was just right, not too big and not too far away from the PortAventura Park. The staff were very attentive, the food varied and good and the facilities were spot on. Our grandchildren could not keep out of the lovely swimming pool.
Service rating : no problems encouteredProduct rating : the hotel was excellent, and i liked the fact that it had direct entry to the theme park. I also liked the personal touch of phoning our room on the last night asking if we enjoyed our stay
Service rating : This is our fourth visit to a Portaventura resort Hotel it never fails to impress. Thoroughly enjoyable and highly recommended the staff are polite and helpful.Product rating : Great Hotel Great Food Great Staff Great Pools.....Great!!!
Service rating : Poor transport from airport to hotel and backProduct rating : Expensive food
Excel ant holiday the boys had lots of fun
Quick and easy
Service rating : Check your complaints database before issuing these!!Product rating : The hotel itself is very good, port aventura holidays, however, are not.
Holiday was good could not fault the hotel or helpful staff the only thing that was a nightmare was the hour and halfs wait for the coach transfer to hotel which was ridiculous just left us standing there didnt even explain why we were waiting. Also my husband lost his wedding ring in the pool at the Portaventura Hotel I did report this via email when we returned to the UK as thought it might have been found through the pools filtration system but no one every replied which was a bit poor. Mrs Holman
Service rating : Good value and perfect location and choice for families with childrenProduct rating : Very nice standard of accommodation. Should provide free wifi access in rooms as we are now in 2012.
The experience is brillant and we had a great time but I found that between the hotel and the theme park that the quality of food and the price in relation to the quality was not good.The fact that coca cola can sanction the prices charged for their products is unbelievable.
Service rating : Staff were very helpful, standard of food served and standard of service were excellent.Product rating : The whole family had a great time and plan to return in the future.
Service rating : very good family holidayProduct rating : hotel and facalities fantastic, highly recommended
The park is very nice and we had a lot of fun. Busy during the day, better later.The hotel was nice as well, but the restaurant nothing special.
Service rating : Simple booking processProduct rating : Fab hotel and theme park. Would return
Service rating : very good will be back againProduct rating : we liked the hotel and staff 100%
Service rating : Facilities were very good food was good quality we all really enjoyed this holiday even though we were pickpocketed on a train to Barcelona but this did not distract from our experienceProduct rating : Hotel was good however after seeing other hotels at the resort we will be booking another hotel next time
Very bad customer service never again
Service rating : Cannot fault it,the kids are already planning the next oneProduct rating : All inclusive is the way to go and in El Paso you strike gold
Service rating : Holiday was perfect ,all the family enjoy.Product rating : hotel service was acceptable, food was not good.
Service rating : great holidayProduct rating : no complaints,
Service rating : Great service in parks and hotelsProduct rating : We come at least once a year, usually twice. Love the place
Service rating : ITS OKProduct rating : NOT WORTH THE MONEY
Service rating : Staff were friendly helpful and very pleasant , pool staff were great tooProduct rating : Hotel caribe made our holiday 100% enjoyable went with two friends and found it so nice ,I'm already planning a trip with my family in 2013!
Service rating : thoroughly enjoyedProduct rating : thoroughly enjoyed
Excellent for teens who eat alot - All inclusive
Service rating : I had a few requests like a room near the entrance to the park as I had a crutch and wanted to avoid walking and they were more than helpful in getting me the nearest available room.Product rating : Staff are not the friendliest and helpful and v poor english but we stayed there before so my local knowledge helped.
Service rating : Staff in hotel were good but some staff in the theme park were downright rude!Product rating : Would have been nice to have separate beds for me and my son. Also, I have never stayed in a hotel without tea making facilities in the room. It was a little noisy but then we were right next to a theme park!
Service rating : excellent holiday only let down was portaventura holidays messed up our taxi on return to airport so we had to pay anothe 30 euros for taxi ordered by hotelProduct rating : Rooms were clean and airy but there was no fridge to keep drinks cold and we had to share double beds with kids.
Service rating : Very good sservice all roundProduct rating : Great hotel, good food, nice surroundings and great access to the park
Service rating : Very happy.Product rating : Some entertainment in English would have been a bonus but 1 year on and my 5 year old daughter still remembers to the words to the Spanish songs. However, there were quite a few English speaking kids that would have enjoyed some English songs. Overall amazing holiday.
Service rating : for the most part it was good,my only concern was many of the park staff were clearly not there to have fun and behaved like Hitlers SS are portrayedProduct rating : again for the most part good,some/most of the staff were nice and helpful but the occassional member of staff again sadly was a bit like the SS. Regards the hotel,the walls were paper thin and the idea of having all the rooms with interconnecting doors is a hideous idea,as it makes the paper thin walls even worse i am so glad that the people next door wanted to sleep when we did as even the softest of voices can be heard.Some rooms with twin beds would also be a good idea as i had to share a bed with my 12 year old daughter,i was told that the hotel had no single beds....if this is true then someone needs sacked...It is such a shame as Portaventura could be so so much better.
Service rating : Confusion over room booked as website is not clear about different types of rooms at Hotel Caribe. Otherwise everything fine.Product rating : Excellent value, good food & helpful staff.
Great hotel, great park and great value!
Reception staff not very helpful!
Service rating : The holiday itself was enjoyable however we had to wait over 2 hours for ourtransfer and the staff were very unhelpful and didnt speak a word of english. Also we struggled to check in to the hotel as they couldnt find our booking but luckily they did eventually.Product rating : The staff were very helpful and friendly and the hotel was wonderful.
Service rating : good overall holiday - would have been better if we could have had early entrance to the parkProduct rating : the hotel food was awful, the air con didn't work very well, the amount of beds by the pool were always taken up
Service rating : Nice location, good food and fantastic parks.
However, a bit too exensiveProduct rating : Good hotel, clean with friendly and efficient staff. Nice facilities although children activities was missleading as despite what advertised, children mini-club was only available for selected families (booked through a Russian travel agency). This significantly impacted on our holiday plan and felt that the hotel manager was not sympathetic towards our complains.
Service rating : The bars should remain open after 11pm. there were no facilities to get a drink. Even a soft drink after this time.Product rating : Hotel was good. queues at reception were huge at times.
Service rating : good valueProduct rating : very helpful staff
Service rating : Was much better value for money before it went all inclusive! Entertainment at night poor,not happy having to pay to get into waterpark, it used to be 1 free pass. Moan over we still love it!Product rating : Having been ten times in six years, we think it's the best of the hotels on offer. Spotless and staff are always very friendly!.....Only complaint is the hard beds.
a very good holiday a shame the beach club had to be payed for last time it was free, pick up service to the airport could have been a bit more clearer.
Service rating : Ok but could do betterProduct rating : Room had to many bugs and the linen wasn't very clean. We got bitten quite a bit at night. Bathroom was quite old as well.
the only downside was that for the 2 days we were there shambala was not working and the dragon kahn for 1 day, we had came all the way from ireland and had been watching it be built on line. We came back another day but we thought we should have got in at a reduced price, nevertheless we are looking forward to coming bac in 2013.
Service rating : Much, Much better than Disneyland Paris (if not bothered about Disney characters) And the weather is on-par with Florida! Website very easy to use and best prices found online in advance.Product rating : Hotel fantastic, park very,very good also but such a shame about the vandalism on walls, doors, in que-lines and even on the entrance from the station (this area is particularly bad) They NEED to get this problem resolved and then will be on par with U.S parks and disney!
top hotel and enjoyed theme park very nice
Service rating : Website easy to use and best price found online!Product rating : Hotel fantastic, park very,very good also but such a shame about the vandalism on walls, doors, in que-lines and even on the entrance from the station (this area is particularly bad) They NEED to get this problem resolved and then will be on par with U.S parks and disney!
Service rating : all in all good holiday had by allProduct rating : stayed at better hotels but stayed at far worse, room was clean and comfortable and everthing was right on your door step but you pay for this 2.50 euros for a bottle of water at the hotel walk 10 mins into salou and it about 50 cents same can be said for a meal for 4 hotel about 70 euros less then half in salou but this is no different to Disney or Universal in Florida or Even Alton towers resort here in the uk. we went in March and it was busy would hate to think how busy it would be at peak season, room was really clean as were public areas and pools, Staff were friendly, and breakfast was Excelent really something for everyone
Very happy with service
Service rating : Poor value - hotel standard not up to scratch, low staff levels meant check-in, cleaning, restaurant service, and check-out was all very slow handled with an almost disdainful attitude - a sharp contrast to how welcoming, friendly and keen to help staff at our hotel in Barcelona and local restaurants (just outside PortAventura) were.Product rating : If I go again, I'll stay outside PortAventura and just pay for entry.
Service rating : Quick and easy to book and would use again.Product rating : Very nice hotel, nice and clean and the room was comfortable.
BOOKED ON LINE AND WHEN WE ARRIVED AT THE HOTEL THE RECEPTION STAFF TRIED TO SPLIT THE PARTY OF 6 INTO ROOMS THAT WERE NOT CORRECT (2X 3 PEOPLE INSTEAD IF 1X4 AND 1X2) TOOK 4 DAYS TO SORT OUT
Service rating : Very helpful when you had a queryProduct rating : Felt the choice of somewhere to eat dinner was quite poor
Nice hotel and breakfast, but as with all theme park, it was absolutely packed in the Summer.Queue were long
Service rating : easy to deal with and great customer focusProduct rating : my only gripe would be the price of the evening buffet and the daft breakfast time slotting that simply is ineffective, but on the whole a good hotel.
Service rating : Very good, my 8th timeProduct rating : LOVELY hotel, shockingly bad check in and reception speed. After our door cards failed twice we could not afford 30 minutes twice a day to get them fixed so survived in our friends room for a day.
Service rating : very pleasedProduct rating : fantastic food
Service rating : Excellent!Product rating : Was amazed at beautiful location, well presented buildings, super clean rooms and good service. My only slightly negative was the lack of proper sign posting or directions to find the correct hotel rooms.
Service rating : Great pricing for a qaulity hotel and to have park tickets included.Product rating : They were more than helpful, gave us information about train times so we could visit Barcelona, only problem we had was that the reception got very busy sometimes. The food prices at the hotel are too expensive too, much easier to just walk down the road and visit a restaurant.
Service rating : All really positive with two exceptions: 1 It was almost impossible to get served with drinks in the restaurant. It looks as if they are only there to remove plates and clean tables. It was very noticeable that when they were serving Spanish guests, their whole demeanour and attitude changed and they became a lot more service orientated. 2 - There are only 2 bars in the whole hotel catering for hundreds of guests which has only one result, very long queues, upto 30 mins! Very very frustrating indeed.Product rating : All really positive with two exceptions: 1 It was almost impossible to get served with drinks in the restaurant. It looks as if they are only there to remove plates and clean tables. It was very noticeable that when they were serving Spanish guests, their whole demeanour and attitude changed and they became a lot more service orientated. 2 - There are only 2 bars in the whole hotel catering for hundreds of guests which has only one result, very long queues, upto 30 mins! Very very frustrating indeed.
Service rating : GoodProduct rating : Very good
Third time we have been but this time water park was not included in price, beach club had been sold and not able to go there again and we had not been informed about that so not happy really
Service rating : Good serviceProduct rating : Had a great weekend, however we were put off using the pool due to the amount of debris and green algae on the bottom of the pool. Would like to have come back in the summer months but have been put off by this.
Service rating : Though in the hole we had an awsome time i do have thre critisisms
1) the ride opps just wernt as nice and plesant as you get in the uk
2) the fact that unlimited wristbads were valid for the hole stay at the onsite hotel wasn't made that clear and we didn't realise until we asked the reception.
3) having bought the wristbands we then wern't allowed at the front even when there was noone in the normal queue this just seemed spitefulProduct rating : The only thing to let the hotel down was that the serviced stoped at midnight even when the park was open to that time so we would get back from the firworkworks and would be unable to get a nightcap
Service rating : Kids loved it.Product rating : Nice and clean hoping to go again next year.
Service rating : Had a fab holiday will definatly visit again, having the park next to the hotel was great. Would recommend this holiday to other families.Product rating : Hotel and food were good although twice i picked up uncooked kebabs which could of given nasty food poisining if I had of eaten them, chefs need to be told to make sure they are cooked instead of rushing them because they where in high demand. Also entertainment was very poor, but this did not spoil our holiday, yet with better entertainment it could only of improved an already fantastic holiday. Staff all really helpful and we were made to feel welcome.