Here at Poles Direct we are dedicated to supplying our customers with the highest quality Poles and Accessories with the highest levels of customer satisfaction. As an Internet-based business we pride ourselves on being able to supply a wider range of customers and provide our customers with the best possible price for our products. Our goal is to continue to grow as a company and as a team and continue to better the ways in which we provide customer satisfaction and high quality products.
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Service
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Ratings guide
All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.
Fast devliery and clear web site
Service rating : Was a little disappointed with how long it took to come but it is such a lovely curtain poleProduct rating : Beautiful curtain pole, looks lovely
Service rating : liked being able to ask questions via internet which saved me ordering something that wasn't right. Very good service and fast deliveryProduct rating : unfortunately they were too small for my needs but looked very good.
Service rating : The website did not say that you cannot use C rings with ceiling brackets. When I contacted your customer helpline, the advisor said that if I gave him the measurements of my window, he could solve the problem (which in fact I knew he wouldn't be able to do). I sent the measurements and never heard from him again. EXTREMELY poor customer service!Product rating : Good but I have had to be very inventive to finally have the pole in place and be able to attach curtains.
Very good service - arrived quickly.
Service rating : Arrived the following day. Very well packaged but slightly difficult to get into the packagingProduct rating : Much better than our old pole and bedroom darker
Service rating : Quick and efficient, very good system for leaving a message for delivery if you are not in. Very well packaged.Product rating : Lovely curtain pole which looks much more premium than the price.
Outstanding product and delivery
Very good products , delivery a little slow.
Very good all round.
Service rating : arrived on time will use company againProduct rating : excellent product exactly as described,
Service rating : Part of the delivery was damaged. Customer service was excellent and a replacement was received very quicklyProduct rating : The pole and fittings are good. The pole comes covered in a protective plastic sleeve, which is good. The item used to join the two poles could be more substancial but it does the job.
Service rating : No problemsProduct rating : No problems
Service rating : Good service and fast deliveryProduct rating : Great quality for very reasonable prices
Came in better than expected time, great price too. Will usr again and happy to recommend.
Service rating : The service was excellent.Product rating : The curtain poles were very good.
Service rating : Quick service, item received after a few days from orderingProduct rating : The pole unfortunately has marks on it, I think from cellotape but the marks are still there after the tape has been removed.
Service rating : Easy to order on websiteProduct rating : Well packaged. Quick delivery and as described
Service rating : good quick service with no problemsProduct rating : good product at a good price so I will recommend them.
very pleased with service and item as it took me ages to find the shiny brass colour - this was the 4th pole I ordered. Thank you
Service rating : We have used poles direct many times and have always been pleased with the service and the goods. Thank youProduct rating : Poles look fantastic. We used these in a Victorian house we have done up to rent and the poles are good quality as usual from poles direct.
Been very satisfied with the service.
Service rating : Excellent prompt delivery!Product rating : Tried and tested product which we've used previously.
Service rating : Super quick delivery, again.Product rating : Looks good and rings glide well
arrived very fast and well packaged
