Philip Morris & Son Reviews

Feedback for www.philipmorrisdirect.co.uk has been compiled from6667 Customer Reviews

Feefo member since
12/11/2010
The modern incarnation of Philip Morris & Son is a business that thrives by differentiating itself on the basis of the quality of customer service. Whether you are one of the 30,000 people a year who buy from us by mail order, or a Herefordshire local who has been shopping with us all your life, we aim to provide you with quality goods and service. Philip Morris & Son was established in Hereford as an ironmongers in 1845. Whilst true to its roots and very much still a family business Philip Morris & Son has developed into the thriving business of today encompassing department store and mail order.
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Date	Product	Rating	Customer Review	Reply from www.philipmorrisdirect.co.uk
23-Mar-2013	Brabantia Rotary Airer Cover Type A for Washing Lines	Service Product	Service rating : Item was delivered sooner than expected. Product rating : The zip on the cover makes it easier to take on & off. Also the cover is quite tight to the washing line which means that the cover is less likely to blow away.	No Comment
23-Mar-2013	Brabantia Rotary Airer Cover Type A for Washing Lines	Service Product	Very quick delivery	No Comment
23-Mar-2013	Brabantia Bin Liners Smart Fix Bin Bags	Service Product	Service rating : Very quick service Product rating : Bin bags are good but could be slightly stronger	No Comment
23-Mar-2013	Leifheit Capri Laundry Dryer	Service Product	Service rating : Item delivered in good condition. Product rating : Lovely laundry dryer which works really well.	No Comment
23-Mar-2013	Bisley Shooting Seat and Walking Stick	Service Product Latest Service Product	Service rating : Fast service Product rating : I am very satisfied with my "Bisley" 23-Mar-2013 Very satisfied Read more	No Comment
23-Mar-2013	Leifheit Ironing Board Table Covers Classic Cotton	Service Product	Service rating : Very fast despatch and delivery. Product exactly as described. Product rating : The product seems fine. Not fitted it yet but looks right.	No Comment
23-Mar-2013	Brattonsound Gun Cabinet 5 Gun Safe with Locker SL5+	Service Product	Service rating : Service was very good and company corresponded throughout every stage of the sale Product rating : Gun cabinet is of very good quality	No Comment
22-Mar-2013	Miller - Roll Holder With Lid	Service Product	Service rating : Efficiant. Product rating : Smart sturdy product.	No Comment
22-Mar-2013	Town & Country Boots Classic Half Length Wellingtons	Service Product	excellent recovery from thr wrong first time delivery	No Comment
22-Mar-2013	Deben Hearing Protection Carry Case	Service Product	Product delivered on time and as described	No Comment
22-Mar-2013	Brabantia Rotary Airer Cover Type A for Washing Lines	Service Product	Service rating : prompt and efficient service Product rating : Great quality	No Comment
21-Mar-2013	Oakley Weathervane Mini Cockerel Design	Service Product	Service rating : Speed of delivery (24 hrs.) was excellent. Product rating : Well pleased with the product, this being similar to a gift (the squirrel) the that I received 10+ years ago.	No Comment
21-Mar-2013	Dubarry Boots Galway Leather Boot GORE-TEX	Service Product	Service rating : Response and delivery very good inspite of having to wait for the stock to be delivered to you. I like the email update on progress excellent, keep up the good work. Product rating : Very good quality boots but you get what you pay for.	No Comment
21-Mar-2013	Metlex - Four Arm Flannel Rail	Service Product	Excellent product and service.	No Comment
21-Mar-2013	The Big Cheese Rat Cage Trap	Service Product	Service rating : Purchase was straight forward and delivery was efficient. Product rating : I have to say poor because the trap was set but did not result in a captured rat despite the bait being taken. I think the trap could be better with a larger plate to ensure the rat steps on it. As it is the rat can take the bait without actually standing on the plate that sets of the door mechanism. My home fix option will be to place some cardboard on the plate so that the rat has to step on it to get to the food. This will hopefully set the door mechanism off. Otherwise traps look robust. Read more	Thank you for your feedback. I am pleased to hear you are happy with the service you have received. I am sorry to hear you are not happy with the item. We sell a great deal of these Traps and have had relatively few issues with them. We regularly keep in contact with the Suppliers so we will pass on the information you have provided so they are aware of the situation. If you would like any further information on the Trap or would like to discuss the issues further please do not hesitate to contact us on 01432 377089. Once again thank you for your feedback. Regards, Kate Customer Service Philip Morris & Son
21-Mar-2013	Wolf 120cm Aluminium Handle Customer also reviewed: Wolf Springtine Rake Wolf Scarifying Rake etc.	Service Product	although a deliver fee was required it was very good that an estimated time was sent and stuck to .	No Comment
21-Mar-2013	Manor Fireside Coal Buckets Manor Cathedral	Service Product	Service rating : Item was a Christmas present. Info on delay was not given in good time so item finally delivered in March. AFTER INITIAL MISTAKES P.M. then kept me up to date on possible arrival & changed delivery address to recipient & always offered to cancel order. Thus overall satisfactory. Product rating : A gift thus not seen or tried by me. Read more	No Comment
21-Mar-2013	Delfinware Crockery Storage Rack	Service Product	Item arrived very quickly	No Comment
21-Mar-2013	Musto Mens Down Jacket	Service Product	Service rating : Always good Product rating : Great product. Great service	No Comment
20-Mar-2013	Brabantia Rotary Airer 60m Lift-O-Matic Special Offer	Service Product Latest Service Product	Service rating : delivery was excellent Product rating : very lightweight but sometimes its a bit of a disadvantage because if you put something on both ends when you take the item off one end then it tips over quite easily. I, am, however, still very happy with it. 21-Mar-2013 Absolutely thrilled. Thank you. X Read more	Thank you for your feedback, We are sorry to hear that you are having a problem with the rotary. While the rotary is in the ground tube or soil spear there should not be any issues with it tipping. If you wish to speak with somebody regarding the balance problem with the rotary please call us on 01432 377089. We can then pass you to the department knowledgeable with the rotaries. If there is anything else we can help you with please do not hesitate to contact us. Regards, Georgina Customer Service Philip Morris & Son
20-Mar-2013	Felco Classic (9) For Left Handed Users	Service Product	Service rating : Delivered very quickly. Product rating : My third pair !!	No Comment
20-Mar-2013	T & G - Hevea Wood Trivet	Service Product	good service and prompt delivery pleased with my purchase	No Comment
20-Mar-2013	Fine Bedding Company Spundown Duvet	Service Product	Service rating : A problem free and speedy service, very competitively priced. Product rating : Excellent quality, soft and warm. Machine washable too which is why I bought them.	No Comment
20-Mar-2013	R.M. Williams Polish Stockmans Chestnut Boot Polish Customer also reviewed: R.M.Williams Brass Buckle 1.5 inch Leather Belt R.M. Williams Saddle Dressing	Service Product	Apart from the superb quality of the products, the delivery arrangements (giving a date and time within a one hour window ) were the best I have encountered in all my experience of buying on the internet.	No Comment
20-Mar-2013	Brattonsound Gun Cabinet Deep 7 Scoped Gun Safe RD7+ Customer also reviewed: Brattonsound Rawlplug Gun Cabinet Bolts & Drill Bit	Service Product	Excellent company, great communication and a pleasure to deal with. There aren't many companies left like this any more!	No Comment
20-Mar-2013	R.M.Williams Boots Black Craftsman Boots Customer also reviewed: R.M. Williams Polish Black Lustre Boot Polish	Service Product	Good	No Comment
20-Mar-2013	Samuel Heath Toilet Roll Holder & Brush Set	Service Product	Excellent price and service	No Comment
19-Mar-2013	Bowman Super Trap Junior Elevating Base Plate	Service Product	Service rating : The order did have missing items but this was corrected quickly Product rating : Well made and finished to a high standard	No Comment
19-Mar-2013	Manor Fireside Accessories Fire Grate Manor Curved	Service Product	Service rating : Excellent web-site for ease of use and excellent service. Delivery was quick and delivery instructions were followed to the letter. Product rating : Description given on web-site ensured that I chose the correct product. Product itself is of a good quality.	No Comment
19-Mar-2013	Brabantia Rotary Airer Cover Type A for Washing Lines	Service Product	Service rating : Great prompt service. Product rating : Love the colour!	No Comment
19-Mar-2013	Barbour Thornproof Dressing to Re Wax Barbour Jackets	Service Product	Service rating : Quick delivery! Product rating : I orderd another Barbour, a waxed jacket in size 12, so i orderd this to in size 12, but it was VERY small, a big disapointment! Read more	Thank you for your feedback, We are sorry to hear the the jacket is to small. I can see from your order you purchased the Barbour Flyweight Cavalry in a size 12. Unfortunately depending on the jacket and the style, sizes can come up a little small or a little big. If you require an exchange for a different size you would need to send this back at your own cost, and there would be re-delivery costs again. Unfortunately as the jacket is not faulty and we dispatched the correct size we would not be able to do this free of charge. Please let us know if you wish to exchange the jacket. We apologise for any inconvenience caused. Regards, Georgina Customer Service Philip Morris & Son
19-Mar-2013	Fine Bedding Company Spundown Duvet	Service Product	Service rating : Everything arrived on time and was in good condition Product rating : Great product as advertised	No Comment
19-Mar-2013	Brabantia Postbox B100 Steel Post Box	Service Product	Good customer service	No Comment
19-Mar-2013	Brabantia Rotary Airer Lift-O-Matic Washing Line 40m 4 Arm	Service Product	Service rating : Excellent service, delivery was spot on. Thank you. Product rating : Up to now I'm very pleased with the Rotary Line. Thank you	No Comment
19-Mar-2013	Delfinware Standard Sink Mat	Service Product	Service rating : Delivered faster than expected, very easy order process Product rating : Pleased with the quality of the product	No Comment
19-Mar-2013	Brabantia Bin Liners Buy 11 Packs Get 1 Free	Service Product	Service rating : Very good, took a little longer to arrive than I thought it should,but hey, no problem. Product rating : Bought before, good quality liners	No Comment
19-Mar-2013	Felco Economy (5)	Service Product	Service rating : Service prompt and efficient Product rating : Snow and frost since received the secateurs and so no opportunity to use them	No Comment
19-Mar-2013	Brabantia Rotary Airer 60m Lift-O-Matic Special Offer	Service Product	Service rating : Fast delivery and good price for the lift o matic Product rating : Very happy with this	No Comment
19-Mar-2013	Felco 7 Professional Secateurs	Service Product	very slow delivery service and no feedback. We had to chase and when we did the response was 'couldnt care less'. Read more	Thank you for your feedback, We are sorry that you are not happy with the service you received. Your order was placed on the 18th of February via the internet, three of the items you ordered stated clearly on the web at time of ordering 5-10 working days for delivery. Two items you ordered we had in stock and estimated delivery was shown as 2 working days. However if you were to read our terms and conditions you will see that we give more information on the estimated delivery times. When you placed your order you would have received an order acknowledgment which would have also stated delivery times. According to the delivery times we state on the website your order was due for delivery on the 4th of March. By looking into your order I can see that it was dispatched on the 1st of March and signed for by yourself on the 4th of March as advised. When you chased your order you would have been informed that your order would be due with you on the 4th of March. If you have any queries or further feedback please do not hesitate to contact us. Regards, Georgina Customer Service Philip Morris & Son
19-Mar-2013	Brabantia Rotary Airer 60m Lift-O-Matic Special Offer	Service Product	Service rating : Fantastic service from the sales advisors. Product rating : Products delivered very quickly and perfect!	No Comment
19-Mar-2013	Brabantia Ironing Board Table Metallised Cover	Service Product	Service rating : As expected. No more no less Product rating : Very good	No Comment
19-Mar-2013	Fine Bedding Company Spundown Duvet	Service Product	Great service, quick delivery	No Comment
18-Mar-2013	Leifheit Ironing Board Table Covers Cotton Dressfix XL	Service Product	Service rating : Very quick service - I was impressed. Product rating : This was a replacement for my old ironing board cover, so it was exactly as expected.	No Comment
17-Mar-2013	Manor Fireside Accessories Ash Pan Manor Basket	Service Product	Service rating : Good range of products Product rating : Product well made and arrived on time.	No Comment
16-Mar-2013	Fine Bedding Company Spundown Duvet	Service Product	Service rating : Excellent communication, and use a great courier. I was told an hour time slot on the morning of delivery, even told the name of the driver...and it came within the hour given. Brilliant! Product rating : Love this duvet, am thinking of buying some more. It washes so brilliantly in my machine at home...a must at present whilst toilet training small child!! Read more	No Comment
16-Mar-2013	Dubarry Boot Footwear Care Leather Cream	Service Product	Service rating : product arrived promptly and well packed Product rating : works a treat	No Comment
16-Mar-2013	Leifheit Rotary Airer Screw in Ground Peg	Service Product	Service rating : Web site was clear, informative and easy to use. Good was dispatched within two hours of ordering and arrived next morning. price was excellent as well! What more could one ask for? Product rating : Sound construction (German!) and has saved a lot of hassle. Avoids having to set set a clothes line in concrete Read more	No Comment
16-Mar-2013	Brabantia Rotary Airer 60m Lift-O-Matic Special Offer	Service Product	Service rating : Fast and efficient service, with extras at a lower price than elsewhere. Product rating : Really solid rotary dryer, that came with a cover and pegs too. It is much stronger looking than previous cheaper ones owned. Should hopefully last a long time.	No Comment
16-Mar-2013	Roper Rhodes Greenwich Design Wooden Toilet Seat	Service Product	Item delivered on time. No problems. Thank you	No Comment
16-Mar-2013	Jason Fragrant Blooms Round Placemats & Coasters	Service Product	Service rating : The website gave no indication that the price quoted was for a box of 6 mats or 6 coasters and I delayed ordering for some time as I thought the price of £18,99 was for one mat. Your item description could therefore be more helpful. If you are buying a pack of something, it;s really useful to know that. Product rating : These coasters are really lovely. I'm very happy with them. Read more	No Comment

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