Philip Morris & Son Reviews

Consumer ratings of Philip Morris & Son

Feedback for www.philipmorrisdirect.co.uk has been compiled from6668 Customer Reviews

  • Feefo member since
  • 12/11/2010
  • The modern incarnation of Philip Morris & Son is a business that thrives by differentiating itself on the basis of the quality of customer service. Whether you are one of the 30,000 people a year who buy from us by mail order, or a Herefordshire local who has been shopping with us all your life, we aim to provide you with quality goods and service. Philip Morris & Son was established in Hereford as an ironmongers in 1845. Whilst true to its roots and very much still a family business Philip Morris & Son has developed into the thriving business of today encompassing department store and mail order.

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Reviews

DateProductRatingCustomer ReviewReply from www.philipmorrisdirect.co.uk
5 Hour(s) ago

Delfinware Standard Dish Drainer

Service
Product

Service rating : Item was out of stock. One was ordered and I was advised of progress.
Product rating : Good quality product.

No Comment
18-May

Manor Fireside Fire Guard Shaped Closed Top Manor Classic

Service
Product

Service rating : Good wide range of guards to choose from.
Delivery performance and arrangements "Five Star"
Although 175 miles away they processed and delivered my order in 48hrs.
(2 working days), far better than any local company could offer.
Product rating : Very pleased. The brass embellishment does "set it off".

Read more
No Comment
17-May

Musto Westmoor Shooting Jacket

Service
Product

Service rating : Very helpful and efficient and good value
Product rating : Very pleased with functions of my coat

No Comment
17-May

Brabantia Rotary Airer 60m Lift-O-Matic Special Offer

Service
Product

Service rating : I was very impressed with the easy stressfree service & quick delivery
Product rating : Very pleased with the quality of the product

No Comment
16-May

Manor Fireside Log Station

Service
Product

Service rating : very prompt delivery,
Product rating : as discribed,very pleased with my purchased,thank you.

No Comment
16-May

Brabantia Rotary Airer 60m Lift-O-Matic Special Offer

Service
Product

Service rating : Couldn't be faulted.
Product rating : Excellent product.

No Comment
16-May

Delfinware Large Dish Drainer

Service
Product

Service rating : The item was delivered in good time
Product rating : My friend was really delighted with the dish drainer - it makes the whole washing up experience so much easier!

No Comment
16-May

Delfinware Standard Dish Drainer

  • Customer also reviewed:
  • Delfinware Standard Sink Mat
Service
Product

Great service - recommended supplier

No Comment
16-May

Leifheit Rotary Airer Easyclip for Washing Lines

Service
Product

Very good service, buying with confidence is very important. I will certainly be using this company again.

No Comment
16-May

Meyer Prestige Ready to Serve Indicators

Service
Product

Service rating : Quick delivery and item as described. Would deal again.
Product rating : quick delivery.

No Comment
16-May

Wolf Leaf Rake

  • Customer also reviewed:
  • Wolf 150cm Aluminium Handle
Service
Product

Service rating : Really quick delivery. Easy to do business with.
Product rating : Really quality product and would happily buy more.

No Comment
16-May

Brabantia Bin Liners Buy 11 Packs Get 1 Free

Service
Product

Service rating : Love having folks who stand by their word and you do. Many thanks dee
Product rating : quick and good service. many thanks dee

No Comment
16-May

Leifheit Ironing Board Table Covers Airboard XL

Service
Product

Very good

No Comment
16-May

Brabantia Bin Liners Buy 11 Packs Get 1 Free

Service
Product

Arrived sooner than I thought. Good.

No Comment
16-May

Roper Rhodes Greenwich Design Wooden Toilet Seat

Service
Product

Service rating : Delivered promptly and at a good price
Product rating : It fits! Most seats did not fit our toilet, but this one does. It is very solid and the hinge adjustments worked well. My only tiny quibble is that the finish tends to retain small water marks even if thoroughly cleaned.

No Comment
16-May

Seeland Allround Neoprene Wellington Boots

Service
Product

Service rating : Great service and delivery
Product rating : Very comfortable and great quality

No Comment
16-May

Brabantia SmartLift Rotary Airer

Service
Product

FAst service and liked the youtube video - couldnt have put it up without it! Thanks.

No Comment
16-May

T & G Kitchen Towel Holder

Service
Product

Service rating : Easy to use website, fast delivery & packed well
Product rating : A very good sturdy kitchen towel holder

No Comment
16-May

Brabantia Bin Liners Smart Fix Bin Bags

Service
Product

I am always pleased with the high level of service delivery that I receive from Philip Morris.

No Comment
16-May

Premier Range Conversation Seat Cover

Service
Product

Service rating : The delivery was made far sooner than I had imagined
Product rating : The product fulfilled it's purpose in all points. A1

No Comment
16-May

Delfinware Stainless Steel 3 Tier Plate Rack

Service
Product

Great service and pricing
Item arrived as described and on time.

No Comment
16-May

Brabantia SmartLift Rotary Airer

Service
Product

Service rating : came really quick
Product rating : o my god i love it. pricey but so worth it

No Comment
15-May

Delfinware 2 Tier Plate Rack

Service
Product

prompt delivery,good value

No Comment
15-May

R.M.Williams Boots Stockyard Boots

  • Customer also reviewed:
  • R.M. Williams Saddle Dressing
Service
Product

Service rating : Well, they took my money and delivered the boots but now won't even respond to my e-mails. I have spent nearly £500 with this company in the past 6 months. They must have lost of customers to be able to treat them like this. I will not be back. I am highly sceptical that this survey will make a jot of difference.
Product rating : DO NOT BUY THESE BOOTS. There are 2 fatal design flaws.
1. The toe is reinforced by an inner toe cap of thin, sharp material. It's not bonded to the outer leather. The boots are unlined. When you walk this thin toecap catches under your toenails, or at best scrapes the skin off the tops of your toes. Try wearing thicker socks and you will find these quickly being shredded.
2. The heel is slightly raised but on a different plane from the sole. In order for the sole of the boot to touch the ground, the boot has to flex, which raises a hard uncomfortable ridge in the middle.
Buy almost anything else instead, but buy from a reputable seller who won't ignore you after they have your money.

Read more


Thank you for your feedback.

I am sorry to hear that you are unhappy with both the Boots and Service you have received.

I have checked and done a search through the Customer Service email inbox where all emails are filtered to and I cannot see any emails that have been sent by you.

Please do not think that we don’t answer emails, we have a Customer Service Policy that all emails are answered as quickly as possible and issues are resolved in a sufficient amount of time ensuring the best possible customer service.

I have also checked the notes on your Customer ID and I can see no notes so you have been in contact with us.

I have passed this information on to out IT Team who are looking in to the reason as to why we are not receiving emails; as you may not be the only customer this is happening to.

I need to stress though that at no point would we intentionally ignore a customer’s comments about a product or service. We are a reputable Company and pride ourselves on the customer service we offer.

I am also very sorry to hear you are unhappy with the item you haver received.

I have sent a freepost label to your email address provided so you are able to send the items back to us. If you have not received this please contact me.

When we have received them we will then send them to the manufacturer for a thorough investigation.
Once we have received information regarding your Boots we will then contact you to resolve the issue immediately.

We take feedback sent to us very seriously and will always try our very best to resolve any issues that our customers may have.

Once again I am sorry for the inconvenience this matter has caused.

Please feel free to contact us directly on 01432 377089 if you would like to discuss this matter further.

Regards,Kate Mole
Customer Service
Philip Morris & Son
15-May

R.M. Williams Polish Stockmans Chestnut Boot Polish

Service
Product

Service rating : Quick efficient delivery. Very helpful with my query regarding the new type of polish
Product rating : Much easier to apply than lustre polish, with improved results.

No Comment