Party Pieces Reviews

Consumer ratings of Party Pieces

Feedback for www.partypieces.co.uk has been compiled from 23021 Customer Reviews

  • Feefo member since
  • 30/01/2013
  • Party Pieces is a family business established in 1987. As a mother of three young children I founded Party Pieces hoping to inspire other mothers to create magical parties at home and to make party organising a little easier. Over the years we have successfully built a vast number of best selling party ranges from the latest children’s themes and 1st birthday ranges to parties for all ages and occasions. Browse through our site and you will find it bursting with new party products and fresh new ideas plus exclusive party kit discounts to make your party planning fun and easy!

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.partypieces.co.uk
19-Dec-2016

Botanical Sprout Glasses

  • Customer also reviewed:
  • Elfie Selfie Photo Kit
  • Christmas Reindeer Novelty Glasses
  • etc.
Service
Product

I made an order and paid for express delivery.

I called up two days later to follow up on the order and was told it would be delivered that day. I received no notification to that affect so then phoned up again a day later and was told that the assistant would have to look into my order and call me back. No one called me back. I then phoned up again where again I was told I would be called right back. I was eventually called back to be told that my order had been delayed as one of the products was out of stock. I was told that you had tried to contact me by voicemail but I did not receive a voicemail and the number provided was correct, so this was not the case. Additionally, neither of the original two calls mentioned this fact. At this point, it was too late to guarantee that my goods would be available for my party and therefore the order had to be cancelled.

I can't understand why I was not contacted about my order to rectify the issue and even more so, why, when I phoned up 3 times it took until the final call to actually realise there was an issue and tell me about it.

I will not be using the website again.

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No Comment
27-Dec-2016

Bright Pink Party Box multi-buy x 8

  • Customer also reviewed:
  • Bright Blue Party Box multi-buy x 8
  • Christmas Pudding Splat Ball
  • etc.
Service
Product

The items were fine. But, I paid the extra postage and packaging for next day delivery. 3 of my ordered items were delivered, but the rest were not. They were not "ticked" on the delivery sheet. I waited another day; called customer services. They were very helpful and refunded me the extra I paid for postage and packaging, which was good and then had my items sent out. Just disappointed that I had to chase and if I had not phoned then your system would not have picked up that my items had not been delivered.

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No Comment
20-Dec-2016

Personalised Ready Made Football Chocolate Cake Name Will Age 6

  • Customer also reviewed:
  • Football Birthday Cake Candles
Service
Product

Service rating : Clarity on delivery and estimated shelf life of product would be useful on the website when booking. The parcel seemed to be stalled with the courier for a few days. It was almost late for the intended birthday party. Despite the courier carrying the cake on its side, it had only slipped on the cake board a little, the packaging was good.
Product: The cake was delicious. Colours on the decoration were good.

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No Comment
9 Hour(s) ago

Paddington Paper Party Cups

  • Customer also reviewed:
  • Paddington Plastic Party Table Cover
  • Paddington Party Invitations
  • etc.
Service
Product

Service rating : I have ordered from Party Pieces for four years now for my little boys birthday parties and shall continue using them. Very pleased with the service. The order takes quite awhile to arrive so need to order well in advance. Just once Party pieces packed the wrong napkins but they sent the right ones the very next day.
Product: They look great.

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No Comment
29-Dec-2016

Fuchsia Plastic Forks

  • Customer also reviewed:
  • Fuchsia Plastic Knives
  • Clear Plastic Party Wine Glasses
  • etc.
Service
Product

Despite paying almost £8 for next day delivery (for a party on the Friday) I did not receive my package until the Monday. I therefore had no alternative but to take time away from work to source other items from a discount store which were not what I had intended to use for the event. I will be returning the items back to Party Piece and seeking a full refund plus the refund for postage and packaging.

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No Comment
20-Dec-2016

Saucy Saucer Crackers

Service
Product

Service rating : Please include measurements in cm on your descriptions. I had no idea what 4 inches meant (I know now) and assumed they were regular size crackers and almost cried when they arrived and where a miniature size! Totally my fault, but v upsetting;(
Product: As above

No Comment
12-Jan

Disney Cars Chequered Flag Ultimate Party Kit 8 Guests

  • Customer also reviewed:
  • Disney Cars Chequered Flag Party Invitations
  • Disney Cars Piston Cup Award Medals
Service
Product

Service rating : Delivery was very fast and i also had to email them as i had forgot party bags off of my order! Their response was within a few hours, and were lovely and even willing to refund me the delivery cost once id ordered the party bags seperately!
Product: Quality is fab! Theyre great products, just feel like they were a tad over priced for the small amount you get of each product!

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No Comment
28-Dec-2016

Christmas Chocolate Umbrellas

Service
Product

Service rating : Customer service was very good. Website accuracy less so as the item I thought I was buying was not as shown in the pictures and there was no clear text to explain this. It is for this reason I have dropped the rating to 'good'. The customer service to remedy the problem was very good.
Product: Cancelled the order before it was shipped.

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No Comment
22-Dec-2016

Show Your Emojions Photo Booth

  • Customer also reviewed:
  • Plastic Party Table Cover Pale Pink
  • Pale Pink Honeycomb Paper Ball
  • etc.
Service
Product

Service rating : One of my items was not delivered with rest of items but I phoned and spoke to a very helpful lady who assured me that she would send it next day delivery in time for my daughter's party. Excellent customer service!
Product: Great fun and kept my daughter and friends entertained!

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No Comment
06-Jan

The Egg Hunt Display Baskets

  • Customer also reviewed:
  • Easter Mini Chicks
  • Decadent Decorations Metallic Fans
  • etc.
Service
Product

Service rating : Discovered by chance on the internet, and very lucky too! I have now ordered several times and will order again. The products are great, and I am very pleased with the service too, highly recommended. Thank you!
Product: Not used yet but Easter will soon come round. They look lovely!

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No Comment
23-Dec-2016

Mini Football Game multi-buy x 8

  • Customer also reviewed:
  • Christmas Night Stationery Set
  • Whoopee Cushion multi-buy x 5
  • etc.
Service
Product

Service rating : Good idea and products HOWEVER messed up the order and sent me undesirable products in replace of something that I wanted. A refund was made however I just wish they read my order correctly as the children missed out on the main presents
Product: A

No Comment
03-Jan

Silver and Gold Champagne Ceiling Decoration

  • Customer also reviewed:
  • Roaring 20's Stand In
  • Decadent Metallic Mix Honeycombs with Tassels
  • etc.
Service
Product

Email payment confirmations didnt work. needed to request from Customer service.

Address line 2 was taken out causing confusion with my forwarding supplier.

Two packages under same tracking number doesn't make sense as unsure what happens when 1 package gets lost (like my case now). one package one tracking makes more sense.

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No Comment
25-Dec-2016

5 piece Christmas Stationery Set

  • Customer also reviewed:
  • Inflatable Space Saber Each
Service
Product

Service rating : Even though I paid for the express service I felt that my order should've arrived sooner... I ordered on Sunday night but the order didn't arrive til Thursday...
Product: The kids in my class loved these.

No Comment
31-Dec

Reindeer Xmas Bendable

  • Customer also reviewed:
  • Punching Balloon
  • Whoopee Cushion multi-buy x 5
  • etc.
Service
Product

Service rating : Items missing with no acknowledgement of advanced warning. Terrible for us as we had flown from SA to UK for Xmas only arriving on Xmas Eve. To have things missing, particularly the stocking, was not ok.
Product: fun

No Comment
30-Dec

Child Santa Hat

  • Customer also reviewed:
  • Christmas Duck
  • Christmas Parachute Penguin
  • etc.
Service
Product

Service rating : Overall very good. Quick delivery. All products came intact apart from a small hole in the inflatable elf. Would definitely order again in the future.
Product: It did not specify an age so it did come up small for my older child. but still good for the price.

No Comment
30-Dec

Trolls Shaped Hardback Notebook

  • Customer also reviewed:
  • Fairy Glitter Tattoos
  • Snowman Window Tumbler
  • etc.
Service
Product

Service rating : Overall excellent service, fast delivery, good quality, a little disappointed in no say over replacement items but apart from that all good thank you.
Product: Didn't receive, instead was replaced with minnion notepad. Was a little disappointed wasn't notified and was just sent a replacement.

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No Comment
01-Jan

Glitter Happy Birthday Candle 7

  • Customer also reviewed:
  • Glitter Happy Birthday Candle 1
  • Glitter Happy Birthday Candle 0
  • etc.
Service
Product

I had to ring to check my order hadn't been delivered (as I was tracking it and yodel website was saying it had been delivered) The lady I spoke to was lovely, friendly and helpful which makes a nice change from other companies I've dealt with

No Comment
20-Dec-2016

Popcorn Party Boxes

  • Customer also reviewed:
  • Hot Dog Party Trays
  • Party Snack Trays
  • etc.
Service
Product

I have used this website for every party and event since my little girl was born five years ago! They always have every theme- no matter how wacky and sell everything for it!!!!! Good prices, excellent delivery times and good service!

No Comment
22-Dec-2016

White Birdcage Cake Stand

  • Customer also reviewed:
  • Iridescent Confetti
  • Red Heart Foil Confetti
  • etc.
Service
Product

Service rating : Next day delivery price was extortionate; the most I've ever paid. One of the jars sent in was chipped. Other than that it was good.
Product: Didn't know the material was card until it turned up. Also it says it can fit 24 cakes; they would need to be mini cupcakes. Other than that it looked great.

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No Comment
2 Hour(s) ago

Unicorn Pull Pinata

  • Customer also reviewed:
  • Unicorn Party Game Pack
  • Star Dust Confetti
Service
Product

Service rating : Good quality items at a decent price. Paid extra for faster delivery but arrived the day after it was supposed to.
Product: Looked good but didn't open when all the ribbons were pulled.

No Comment
28-Dec-2016

Foil Balloon Weight Light Pink

  • Customer also reviewed:
  • Gold Confetti Latex Party Balloons
  • 450m Balloon and Gift Ribbon Silver
  • etc.
Service
Product

The delivering company did not deliver my order on time. I ordered items to decorate the hall of my event. The order should have reached by Thursday but this never happened. On Thursday I received a text from Yodel that my parcel was going to be 24 hours late.

No Comment
01-Jan

Pale Blue and Dark Blue Pom Poms

  • Customer also reviewed:
  • Angel Flames Birthday Cake Candles
  • Royal Blue Polka Latex Party Balloons
Service
Product

Service rating : They have a good selection of party decorations at an affordable price which arrived within the time specified.
Product: These decorations are a bit different are very effective. I am really pleased with them. I'm not sure if you could store them very easily So you could use them more than once though.

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No Comment
27-Dec-2016

Happy Santa Paper Party Plates

  • Customer also reviewed:
  • Happy Santa Paper Party Cups
  • Happy Santa Paper Party Napkins
  • etc.
Service
Product

Service rating : Overall happy but spoiled by being sent wrong plates. I understand the santa ones were out of stock but this should have been an automated message at order time.
Product: Was sent plain red plates. For a kids Xmas party. Should have been told they were out of stock and not just replaced.

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No Comment
30-Dec

My Little Pony Basic Party Kit 16 Guests

Service
Product

Service rating : Ordering proces clear, fast delivery, but I ordered set for 16 people (double) but got only 1 set of napkins.
Product: Nice prints on plates, cups and napkins

No Comment
22-Dec-2016

Reindeer Pinata

Service
Product

Service rating : Excellent service - realised I had made a mistake and the customer helpline did all they could to facilitate.
Product: Great piñata - Could have made it more clear that the stick and mask wasn't included though.

No Comment