Party Pieces Reviews

Consumer ratings of Party Pieces

Feedback for www.partypieces.co.uk has been compiled from 24155 Customer Reviews

  • Feefo member since
  • 30/01/2013
  • Party Pieces is a family business established in 1987. As a mother of three young children I founded Party Pieces hoping to inspire other mothers to create magical parties at home and to make party organising a little easier. Over the years we have successfully built a vast number of best selling party ranges from the latest children’s themes and 1st birthday ranges to parties for all ages and occasions. Browse through our site and you will find it bursting with new party products and fresh new ideas plus exclusive party kit discounts to make your party planning fun and easy!

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.partypieces.co.uk
17-Apr

Mini Prism Scopes

  • Customer also reviewed:
  • Rainbow Pencil multi-buy x 4
  • A6 Colour-by-Numbers Book multi-buy x12
  • etc.
Service
Product

Tried ordering but payment system you use rejected my payment even though credit card company completed the transaction. Tried emailing but no useful help provided, I offered to then make direct transfer but not accommodated. I live overseas, but have an office in the UK and suspect the split of billing address and delivery address was the issue, but I felt the company dealt with this very badly.

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No Comment
10 Hour(s) ago

Latex Party Balloons Metallic Pale Blue

  • Customer also reviewed:
  • Pick and Mix Blue Confetti Party Balloons
  • Pale Blue Honeycomb Garland
  • etc.
Service
Product

Very disappointed at being charged £8 for next day delivery expecting it to be DPD that my own online company charges £6 for, (I accepted that) but even worse it was sent Royal Mail tracked 24 which is not guaranteed next day and does not cost £8 - nearer to £3!! I needed next day, fine, but did not expect to be ripped off. Kim

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No Comment
19-Apr

Porcelain Gold Tapered Dinner Candles

Service
Product

Service rating : I paid for next day delivery as the candles were needed for an event on Friday 7 April, on the parcel tracking information it said they had been delivered on Thursday 6 April however they did not appeared until Monday 10 April and I also received a confirmation email from Royal Mail on the 10th !
Product: As these arrived late we did not use them so I would like to return them please!

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No Comment
28-Mar-2017

Flying High Bunting

  • Customer also reviewed:
  • Flying High Paper Napkins
  • Flying High Confetti
  • etc.
Service
Product

When my order arrived it was incorrect and two of my items were missing. I emailed your customer service department and am still waiting on a reply. I then had to use your direct messaging service to rectifying my order.
I also think that your delivery charges are quite expensive.

No Comment
16 Hour(s) ago

Multi Coloured Party Flag Bunting

Service
Product

Service rating : Very good customer service. There was a mixup with what I had ordered but it was dealt with quickly and professionally.
Product: Product I ordered was of good quality. Good longlasting colour. Have ordered the same product before and considering the price it outlasted my expectations through wind, rain, sun and snow.

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No Comment
21-Apr

Pokemon Plastic Party Table cover

  • Customer also reviewed:
  • Pokemon Plastic Party Bags
  • Pokemon Paper Party Plates
  • etc.
Service
Product

I did not receive part of my order and received no notification or apology. I had an email from PayPal to say I'd had a part refund and so could only assume it was for the missing items. I think this was very poor communication and business practice.

No Comment
14-Apr

Purple Candy Scoop

  • Customer also reviewed:
  • Green Candy Scoop
  • Yellow Candy Scoop
  • etc.
Service
Product

Service rating : Ordered some scoops all 30 of them... very bad quality cannot pick up sweets with them and people becoming frustrated.
Tried to contact party pieces but no reply, they must know how awful they are.
Product: Don't pick up any sweets

No Comment
13-Apr

Red Plastic Tumblers

Service
Product

Service rating : Had a good range of products but the product I ordered wasn't what it looked like on the net and has broke and cracked easily.
Product: They arrived but looking as sturdy as they looked on the internet as wanted them to use in a pre school room as a red colour group for the red grouped children. They lasted 3 days and we had to throw all of them away. A waste of money !!!

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No Comment
10 Hour(s) ago

Personalised Ready Made Girl Pop Chocolate Cake Name Grace Age 11

Service
Product

Service rating : We have used Party Pieces many times, unfortunately this time we were very disappointed with the product.
Product: We purchased the cake for our daughters 11th birthday, when the cake arrived the printed topper had ripples in and air bubbles in. When we tried to remove the cake from the clear rapper the topper had stuck to the wrapping and just ripped apart. Our daughter was very upset! Definitely wouldn't recommend this product. (Pictures available)

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No Comment
28-Mar-2017

St Patrick's Day Ceiling Decorations

Service
Product

Service rating : I was given the wrong item, with no time for exchange. However, Customer Services acknowledged the mistake and refunded me asap which was appreciated.
Product: The item I was given was insufficient for my decoration needs.

No Comment
14 Hour(s) ago

Black Satin Charleston Headband

  • Customer also reviewed:
  • 1920s Faux Pearl Necklace
  • Long Black Satin 1920's gloves
  • etc.
Service
Product

Service rating : Delivered when expected and good value for money
Product: Not quite the same as the picture but looked amazing

No Comment
13-Apr

Marvel Avengers Ultimate Party Kit 8 Guests

Service
Product

Service rating : Paid for next day deceiver but it took 2 days to come. Helpful staff when raised the issue and was easy enough to get a full refund.
Product: Did not open as it did not come in time and had to buy alternatives.

No Comment
17 Hour(s) ago

Grass Table Runner

Service
Product

Service rating : It was delivered right on time.
Product: Great on the table but has a very strong plastic smell!

No Comment
29-Mar-2017

Small Helium Balloon Gas Canister

  • Customer also reviewed:
  • Gold Celebration Letter Banner 40
  • Gold Celebration Spray Centrepiece 40
  • etc.
Service
Product

Service rating : Everything I ordered was in perfect order and delivery was faster thank expected
Product: Not at all happy with it, it only filled 12 balloons when it says it will fill 30 and the helium in the balloon only lasted a few hours before coming down I was very disappointed with it

No Comment
16 Hour(s) ago

Jitterbugs each

Service
Product

Service rating : Goods as described ,
Product: Good service fair price

No Comment
11 Hour(s) ago

Baby Bottle Fillable Multi-Coloured

Service
Product

Service rating : Very nice bottles
Product: Lovely. I would suggest allowing students to receive a discount.

No Comment
14 Hour(s) ago

Gold Confetti Latex Party Balloons

  • Customer also reviewed:
  • Gold Organza Ribbon
  • Porcelain Gold Party Table Cover
  • etc.
Service
Product

Service rating : Overall brilliant
Product: Bit disappointed with the colour of the confetti
I was expecting glittering gold not beige or champagne

No Comment
23-Apr

Glass Ridged Storage Jar 18 x 11cm

Service
Product

Service rating : Ordered two glass jars, one was smashed. I emailed to let them know but have not received a response.
Product: DIrty marks which could not be removed, one arrived smashed to pieces.

No Comment
13-Apr

Dinosaur Stickers

  • Customer also reviewed:
  • Colourful Dinosaurs
  • Inflatable Dinosaur
  • etc.
Service
Product

I don't think they bother to check what they send out as items are poor quality and items give the impression they are bigger than they actually are.

No Comment
19-Apr

Sparkler Candle 0

  • Customer also reviewed:
  • Sparkler Candle 3
  • Sparkler Candle 6
Service
Product

Service rating : Items arrived promptly and well packaged
Product: Took ages to light and then didn't work properly leaving bits of charrrd sparkler all over the cake. Very disappointing... would never buy again or recommend

No Comment
13-Apr

Pink Celebration Ceiling Decorations 21

  • Customer also reviewed:
  • Pink Celebration Happy Birthday Latex Party Balloons
  • Wild Palm Flamingo Personalised Banner Message Have a great 21st birthday Sarajane
  • etc.
Service
Product

Service rating : Not happy with customer service
Product: Nice decorations

No Comment
30 Hour(s) ago

Yellow Candy Scoop

  • Customer also reviewed:
  • Yellow Food Scoop Multibuy x 8
Service
Product

Service rating : Good variety of products.
Product: Advertised as yellow and shown as yellow in the picture on the website, however when received colour of product is orange.

No Comment
18-Apr

Pick and Mix Mint Green Metallic Polka Treat Tubs

Service
Product

Service rating : Quick delivery
Product: The tubs are so tightly packed together it took us ages to get them apart and several were spoilt in the process, not a clever if you haven't unwrapped well ahead of your function !

No Comment
17-Apr

Gold Confetti Latex Party Balloons

  • Customer also reviewed:
  • Star Balloon Weight Gold
Service
Product

Service rating : Well packaged.
Product: Looked like condoms and nothing like they did in the illustrations.

No Comment
17-Apr

Bride to Be Hat

  • Customer also reviewed:
  • Hen Party Bride To Be L Plates
Service
Product

Service rating : Fast Delivery
Product: This hat arrived and was nothing like the advertising picture on the website. Very small and not good quality.

No Comment