Party Pieces Reviews

Consumer ratings of Party Pieces

Feedback for www.partypieces.co.uk has been compiled from 23515 Customer Reviews

  • Feefo member since
  • 30/01/2013
  • Party Pieces is a family business established in 1987. As a mother of three young children I founded Party Pieces hoping to inspire other mothers to create magical parties at home and to make party organising a little easier. Over the years we have successfully built a vast number of best selling party ranges from the latest children’s themes and 1st birthday ranges to parties for all ages and occasions. Browse through our site and you will find it bursting with new party products and fresh new ideas plus exclusive party kit discounts to make your party planning fun and easy!

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All Feefo reviews are gathered anonymously from genuine customers. Read more about how our review system works.

Reviews

DateProductRatingCustomer ReviewReply from www.partypieces.co.uk
26-Jan-2017

Paw Patrol Party Letter Banner

  • Customer also reviewed:
  • Paw Patrol Filled Party Bag Kit
  • Paw Patrol Party Table Cover
  • etc.
Service
Product

Very impressed by the execution of this order. Website was easy to navigate and check out of, and I found everything that I was looking for. I was impressed by the request for the party date on checkout so timely delivery could be ensured. The products did indeed arrive on time (in fact ahead of expectation and by bike which, to my mind, demonstrates the care that Party Pieces are taking to make timely deliveries in each case.) All the items matched their descriptions and were of a good quality. I was impressed that Party Pieces did not use any unnecessary packaging beyond what was required to deliver the items securely.
I highly recommend this company and would use them again for any future parties.

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No Comment
11-Feb

Truly Fairy Small Scallop Paper Party Plates

  • Customer also reviewed:
  • Truly Fairy Paper Party Cups with Butterfly Detail
  • Truly Scrumptious Party Canape Flags
  • etc.
Service
Product

Service rating : Really pleased with using party pieces I use you several times a year my only fault about you would be I placed my order Sunday evening on line afterwards realising I'd missed something so Monday morning at 8:30 when you opened I called to see if you could of just popped it onto my order which was refused I then asked if I could get it sent out without paying another delivery charge and was refused I thought this was a bit tight especially as I had spent quiet a large sum of money on my purchase..
Product: Really pretty plate but I was expecting it to be a lot bigger than it was .

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No Comment
21-Feb

Assorted Colour Party Boxes multi-buy x 8

Service
Product

My order wasn't correct. I ordered some mix coloured boxes and two gold boxes for the birthday girls. You have me extra boxes. Which I didn't need. On the delivery page it said if I wasn't in do I want to leave them somewhere. I wrote behind the brown bin. But they didn't do this and I had to pick them up from the local Royal Mail place. I payed about £8 for delivery which is a crazy amount. So although I'm happy as it's not that big a deal. The order or delivery wasn't correct. And I payed a lot of money for what it was.

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No Comment
06-Feb-2017

Personalised Ready Made Football Chocolate Cake Name ADAM

  • Customer also reviewed:
  • Football Birthday Cake Candles
Service
Product

The cake was ordered in advance & a specific delivery date was requested when the order was phoned, because we knew we would be in on the date. The e-mail confirmation did not state a delivery date. We e-mailed asking for confirmation of the date but had no reply. The cake arrived (without us knowing it was coming so it was only by chance that we were in) over a week before the specified date. We rang to complain but had no explanation of why our date request had not been acted on and our e-mail ignored. There was no apology - only a refund of the delivery charge.

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No Comment
22-Feb

Glittery Unicorn Horn Party Hats

  • Customer also reviewed:
  • Glitter Coin Purse Multi Buy x4
  • Rainbow Pencil multi-buy x 4
  • etc.
Service
Product

Service rating : Such a wide variety of quality products at great value for your money. Site easy to manoeuvre and order packed and dispatched in great condition and time. You can tell a lot of care was taken packing the items which I really appreciate; fabulous customer care. Have used Party Pieces in the past and will be using them for many years to come to create more magical parties. Thank you.
Product: Just perfect for my unicorn themed party. I know the kids will Iove them.

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No Comment
18-Feb

Monster Colour-In Party Box multi-buy x 8

  • Customer also reviewed:
  • Monsters University Party Napkins
Service
Product

Service rating : I didn't receive my order. I ordered it and paid for it. I never received it. I rang to find out where it was and the lady said she had no idea what had happened. She did say she would send more however what I ordered was out of stock and I needed it that night for a cub evening. That ment I then had to go and source 63 boxes at a high cost to the cub group. I gave myself loads of time to have minimal cost for postage and then ended up paying full price for boxes..... rubbish
Product: No idea

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No Comment
30-Jan-2017

Marvel Avengers Heroes Filled Party Bag Kit

  • Customer also reviewed:
  • Disney Sofia Pearl of the Sea Filled Party Bag Kit
  • Marvel Avengers Heroes Party Bags
  • etc.
Service
Product

Service rating : I normally use Party Pieces every year for my son's birthday's in February and March and have never been disappointed. I ordered some filled party bags this year and although some of the actual bags were not included, I emailed them and they sent them out straightaway so I had them for the next day! Excellent service and good value for money, would recommend!
Product: Great products and party bags! Would definitely recommend!

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No Comment
13-Feb

Latex Party Balloons Metallic Aqua Blue

  • Customer also reviewed:
  • Latex Party Balloons Metallic Blue
  • Paw Patrol Paper Party Plates
  • etc.
Service
Product

Service rating : I have previously ordered from you so I came back for my sons birthday. I ordered paw patrol items & various decorations. I was really disappointed with the quality and above all the cost - I found the balloons I ordered, plus the silver helium balloons half the price in another store which made me feel rather cheated by the whole order. Meaning, I will be unlikely to use you again.
Product: Lovely balloons, big and good quality however the price is not competitive.

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No Comment
11-Feb

Pale Pink Honeycomb Paper Ball

  • Customer also reviewed:
  • Green Honeycomb Paper Ball
  • Yellow Honeycomb Paper Ball
Service
Product

Service rating : Party pieces is my go to website when I am needing any birhday party essentials. I think there is such a wide variety of themes and different items you can buy. Also the delivery of the items is fantastic too and is always safely packed!! :-) love this website. Can't wait for the next celebration!!!
Product: Loved all the colours I purchased and they look great hanging up. The colours are even better in real life, very vibrant. Was the perfect match for my spring time theme.

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No Comment
10-Feb

Personalised Ready Made Snowflake Chocolate Cake Name Charlotte Age (optional) 5

Service
Product

Service rating : The cakes I ordered were very good quality and design and work well for themed parties and I am grateful your delivery is reliable - but it was disappointing to be told the chocolate cake I ordered could not be provided. My daughter doesn't like jam sponge so couldn't actually have any of her cake.
Product: As I've said I couldn't get the chocolate cake so really not brilliant at such short notice. The cake provided was good quality though.

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No Comment
01-Feb-2017

Pink Celebration Paper Party Plates

  • Customer also reviewed:
  • Pink Celebration Paper Party Cups
  • Pink Celebration Paper Party Napkins 30
Service
Product

Service rating : Unfortunately 10 days after placing my order, they still hadnt been dispatched. Called up and they had to reason but did dispatch it that day. It arrived but missing some parts. Called back and they did resend it next day. Good Service and nice staff on the phone once i called to chase, but shame i had to call to chase in the first place
Product: Excellent quality products

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No Comment
14-Feb

Under the Sea Party Box each

  • Customer also reviewed:
  • Under the Sea Party Box multi-buy x 8
  • Mini Pan Pipes each
  • etc.
Service
Product

Very disappointed with service from Party Pieces. Ordered 26 pan pipes, only 10 arrived. Chased them and they said they would send balance of 16. Didn't send but credited instead. Chased and they re-sent but 10 only. Chased again and finally sent remaining 6. A simple order completely messed up. Had a similar problem last year when my order arrived short. Don't think I would use Party Pieces again. Too much hassle.

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No Comment
01-Feb-2017

Gold Glitter Number Table Decoration 60

  • Customer also reviewed:
  • Gold Celebration Table Confetti 60
  • Gold Celebration Paper Party Napkins 60
  • etc.
Service
Product

Service rating : Excellent service - I received a wrong item (birthday balloons instead of birthday napkins) and I rang up and they sent out the napkins straight away and the woman I spoke to on the phone was very helpful and polite. I would definitely order again.
Product: A little messy as some of the glitter had fallen off but still perfectly acceptable

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No Comment
30-Jan-2017

Minions Filled Party Bag Kit

  • Customer also reviewed:
  • Minions Yellow Confetti
  • Lovely Minions Plastic Party Cups
  • etc.
Service
Product

Service rating : I found everything Minion related for my son's 4th birthday party on this single website and had no need to order from several websites which was a huge advantage. Very comprehensive. Delivery was speedy and everything was packaged very well.
Product: Party bags were a little thin and flimsy but I guess strong enough to hold a few gifts and a piece of cake each.

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No Comment
10-Feb

Flamingo Fun Shaped Napkins

  • Customer also reviewed:
  • Flamingo Fun Photo booth Props
  • Parasol Paper Straws
  • etc.
Service
Product

Service rating : One item was omitted and substituted by an incorrect item but issue was quickly resolved with a phone call and immediate dispatch of correct item. So excellent in way problem was dealt with but problem shouldn't have happened in first place.
Product: Colourful and fun item for themed cocktail party.

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No Comment
05-Feb-2017

Pony Pencil Topper

  • Customer also reviewed:
  • Pony Mini Memo Pad Multi Buy x 8
Service
Product

Service rating : The service was 2nd to none. Always easy to deal with and pleasant. I had items missing from my order, within less than a week and only two emails sent everything was rectified. Well done for some fantastic customer service.
Product: Just what was needed for my daughters party bags

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No Comment
06-Feb-2017

Personalised Ready Made Unicorn and Rainbow Vanilla Cake Name Mollie Age 10

Service
Product

Service rating : Party Pieces were superb. This was a last minute buy for my granddaughter's 10th birthday. They didn't have the cake we wanted, but offered an alternative very quickly and the cake arrived on time and was delicious!
Product: My granddaughter loved the cake (and so did all the grown ups when we tasted it!)

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No Comment
14-Feb

1970's Blue Dancing Dream Costume Sz 12-14

  • Customer also reviewed:
  • 70's Brown Flick Wig
Service
Product

I ordered express delivery on monday and it said 2-3 days. i said the party was on friday to make sure it arrived on time. the package didn't arrive until saturday. thankfully the party was actually on saturday but it would have been a waste of time otherwise and spoiled the party. what a waste of money paying the extra for delivery that didn't materialise.

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No Comment
11-Feb

Pick and Mix Mint Green Metallic Polka Treat Tubs

  • Customer also reviewed:
  • Hello World Party Pom Poms - Mint and White
  • Pick and Mix Mint Green Ombre Paper Party Napkins
  • etc.
Service
Product

I liked all products ordered but I will never shop here again due to wrong item sent. I thought £4.49 for napkins was really expensive anyway, but I really liked them so thought I would purchase anyway. To receive baby shower napkins for a birthday party left me incredibly annoyed. Next time I will go in store and choose again with a competitor.

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No Comment
21-Feb

Gold Celebration Letter Banner 60

  • Customer also reviewed:
  • Pick and Mix Tall Gold Party Candles
  • Gold Celebration Table Confetti 60
  • etc.
Service
Product

Service rating : Great products with a fast efficient service, had a slight problem with delivery but this was rectified before my party the next day. Great customer service, Will be using this website in the future.
Product: Lovely product, good quality with matching bunting & balloons.

No Comment
28-Jan-2017

Noughts and Crosses

  • Customer also reviewed:
  • Bubble Magic Party Bubbles Multi-buy x4
  • Superhero Crayons
  • etc.
Service
Product

Service rating : Delivery was punctual. The party pieces were AWESOME and the customer service whilst offering was BRILLIANT. Highly friendly and understanding to my needs.

Would definitely recommend x
Product: I'm one happy mummy with a happy 5 and 8 year who were pleased with their party pieces. X

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No Comment
03-Feb-2017

Pale Pink Honeycomb Garland

  • Customer also reviewed:
  • Silver Honeycomb Garland
  • Pale Pink Decorative Party Fan
  • etc.
Service
Product

Service rating : I was sent the wrong item and within 24 hours the replacement had arrived. They were very apologetic on the phone and sorted it out without any hassle.
Excellent service and after care.
Product: Looks great

No Comment
22-Feb

Rainbow Unicorn Supershape Foil Balloon

  • Customer also reviewed:
  • Pick and Mix Multi Confetti Party Balloons
  • Unicorn Fantasy Paper Party Napkins
Service
Product

Service rating : I order two unicorn balloons for my daughters 5th birthday party. And what came was two my little pony balloons.. I was sooo upset as I had to pay out more money to get the balloons that I originally order. Email them telling about the situation and haven't heard anything back.
Product: They didn't come I received my little pony balloons instead & when I email. Telling I had no respond I will NEVER buy again from this company.

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No Comment
03-Feb-2017

Jungle Filled Party Bag

Service
Product

Service rating : My first order was incomplete, I contacted customer services to say I had only been sent one set of stickers when I had placed an order for 3 sets. They then only sent me one other set when I was still missing 2. My party is tomorrow and I'm short a set of 8 packs of stickers.
Product: My first order was incomplete, I contacted customer services to say I had only been sent one set of stickers when I had placed an order for 3 sets. They then only sent me one other set when I was still missing 2. My party is tomorrow and I'm short a set of 8 packs of stickers.

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No Comment
39 Hour(s) ago

Pink Celebration Age 21 Latex Party Balloons

  • Customer also reviewed:
  • Pink Celebration Hanging Swirls 21
  • Pink Celebration Paper Party Napkins 21
  • etc.
Service
Product

Service rating : Excellent first time I have used the company, efficient and when the wrong age balloons arrived they were very quick to replace them. Staff member I spoke to was very pleasant
Product: Found the black ones much easier to blow up and tie (the latex appeared thinner) The pink and purple ones were harder to tie

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No Comment