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Park Farm Hotel Reviews

Consumer ratings of Park Farm Hotel

Feedback for www.parkfarm-hotel.co.uk has been compiled from137 Customer Reviews

  • Feefo member since
  • 27/09/2011

  • Whether your purpose is a holiday, a special celebration or business, you can be assured of a warm welcome at Park Farm Hotel. Despite our rural location standing in 200 acres of unspoiled Norfolk countryside, the Fine City of Norwich is only a few miles away.

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about.The percentage of all customers leaving a review who rated the service 'good' or 'excellent'.

Service

Pie Chart shows the reviews scores for 137www.parkfarm-hotel.co.uk
about.The percentage of all customers leaving a review who rated the product either 'good' or 'excellent'.

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Reviews

DateProductRatingCustomer ReviewReply from www.parkfarm-hotel.co.uk
21-Oct-2012

Double Room

Service
Product

Service rating : An well run hotel, with pleasant staff and in beautiful surroundings.
Product rating : As per my comment sheet left at the time, this deluxe room needs a hairdryer rather than a hot air blower in the bathroom. The facilities were excellent and this is just a minor observation but an important one, nonetheless, for us ladies to style hair.

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No Comment
03-Oct-2012

Superior Double

Service
Product

Service rating : We had to wait for reception to appear but after that everything went very well.
Product rating : great break BUT felt the Life Guards who were training rather dominated the pool !!

 No Comment
26-Sep-2012

Deluxe Double

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Product

Lovely room. Staff very friendly and helpful. Food excellent.

 No Comment
24-Sep-2012

Superior Double

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Product

Service rating : The staff were not very friendly and those that tried to be came over as insincere.
Product rating : We were horrified when folding up the bedspread to find the reverse side had numerous stains including blood. The bathroom was in need of refurbishment with rust on sink plug and stains on floor tiles particularly below the WC. Obviously cleaning staff were not trained to pay attention to detail. Rubber bathmat had not been removed on one of the days and a small piece of paper beside the bed had not been hoovered the three days we stayed at Park Farm!

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I was most concerned to read your comments following your recent stay at Park Farm.

Please accept my apologies for the poor housekeeping in your room. Usually this is to a very high standard here and I regret that it was not so during your visit.This particular room is due for refurbishment in the near future which will include a new bathroom.

The staff at Park Farm are often praised for their friendly, helpful approach to our guests so once again I apologise that this was not so during your visit.

I do hope that these problems will not deter you from visiting again in the future when we will make you most welcome.

Regards

Richard Bond MIH
General Manager
24-Sep-2012

Superior Double

Service
Product

Service rating : Good service
Product rating : .

 No Comment
23-Sep-2012

Executive Double

Service
Product
Latest
Service
Product

Service rating : The service was very good, the staff are very friendly and helpful
Product rating : The facilities are very good, although the pool was not as clean as usual.

25-Sep-2012
Service rating : Good
Product rating : Romom not up to normal standard, free wi fi did not work in room, no matter how many times we complained toilet did not work but was repaired 24 hours later.

25-Sep-2012
Service rating : Good
Product rating : Romom not up to normal standard, free wi fi did not work in room, no matter how many times we complained toilet did not work but was repaired 24 hours later.

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No Comment
22-Sep-2012

Double Room

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Product

Service rating : Nice hotel, lovely grounds, friendly and efficient staff
Product rating : Large spacious room pleasently furnished

 No Comment
21-Sep-2012

Superior Double

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Product
Latest
Service
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Service rating : As a returning customer after a few years it was good to find that the hotel has maintained it's high standard and that the completed works have added to the overall ambience of Park Farm. The Dining Room was very dimly lit and though Dinner was very good each bite was a bit of an adventure. Staff all excellent.
Product rating : Having previously stayed in the Deluxe rooms I would say Superior room was ok but it is well worth the extre payment for Deluxe standard. The spa bath did not work and was not repaired during our stay. We were offered a move to another room but for a short stay it was not worth the trouble. Also Jacuzzi not operating in Spa facility. This whole facility looking very tired.

22-Sep-2012
Thank you for the response and for addressing the points I raised. This confirms my opinion that the Staff and Manager at Park Farm are very much on top of their jobs and are determined to ensure that a stay at the Hotel is everything a guest should expect.
Excellent.

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Thank you for your comments following your stay at Park Farm.

I am sorry that your spa bath was not working in your room as it is awaiting a spare part.

We are in the process of building an extension to our pool hall to accommodate a new 10 seat Spa pool. When this is commissioned at the beginning of November the main pool will be closed for three weeks and the whole area will have a refurbishment.

Once again thank you for your comments and I do hope that we may have the pleasure of your company again soon.

Regards

Richard Bond
General Manager
20-Sep-2012

Double Room

Service
Product

Service rating : stayed here around 7 or 8 times now on business. all really nice rooms and a great breakfast as well as spa and gym facilities are excellent
Product rating : some rooms better than others but all of high quality

 No Comment
20-Sep-2012

Double Room

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Product

I did stay late last year but this last booking I had yo cancel due to my customer changing dates, but will rebook when customer rearranges.

 No Comment
19-Sep-2012

Superior Double

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Product

Service rating : enjoyed our stay, friendly staff, good food, excellent facilities.
Product rating : very comfortable and clean.

 No Comment
15-Sep-2012

Double Room

Service
Product

Service rating : The staff were very friendly and helpful. The only reason I have put good and not excellent is because the jacuzzi wasn't working, and having one by the pool was one of the main reason we booked this hotel, as my partner has arthritis. The food at dinner on the Friday night was wonderful but Saturday let it down, not so nice.
Product rating : Our room was lovely and we were very impressed.

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No Comment
10-Sep-2012

Superior Double

Service
Product

Service rating : Pretty good service, and the staff were all helpful and friendly/
Product rating : Didn't like the separate hot/cold water taps. Either boiling hot or cold water to wash. Why not have a mixer tap to allow running water at any desired temperature. I know this doesn't seem like a big deal, and the separate taps are keeping with the period style of the place, but it's something I hate. Also there was no place to put your toiletries around the sink, the only useable place to store your toothbrush etc was on the other side of the room above the toilet. The rooms may look quaint and fitting in with a scheme, but they weren't practical I'd rather go to a Premier Inn. It's clean, practical and functional, and reassuringly uniform. Otherwise the room was OK, and clean.

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No Comment
02-Sep-2012

Double Room

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Product

Service rating : It was lovely. There was a wedding on and we were definitely less of a priority but nothing that couldn't be resolved.
Product rating : Clean and everything we needed.

 No Comment
31-Aug-2012

Deluxe Double

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Product

Service rating : Park Farm is an excellent hotel with a relaxed yet refined atmosphere. This is the hotel where I had my wedding 16 years ago, we used the leisure facilities for many years and it is where I returned to the day I left my husband pending divorce. I have not found anywhere else where both the hotel and leisure facilities are excellent, where weddings can take place without taking over, where the food is always excellent and I can be comfortable either with friends or on my own. I look forward to many more visits to Norwich and Park Farm.
Product rating : The room was clean and bright with lovely views. The bed was comfortable, the bathroom clean and modern and I love the underfloor heating. I did not want to leave.

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No Comment
24-Aug-2012

Executive Double

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Product

Service rating : All excellent - staff were friendly and professional
Product rating : Lovely - welcoming and spotless

 No Comment
15-Aug-2012

Double Room

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Service rating : When I say value for money, I do not mean cheap, I mean very good quality at a reasonable price. Staff are an asset.
Product rating : Facilities are fantastic. Food great.

 No Comment
11-Aug-2012

Double Room

Service
Product

never had a better time

 No Comment
10-Aug-2012

Double Room

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Very friendly and willing to help, however directions to the breakfast room were incorrect and took me past the kitchen!

 No Comment
08-Aug-2012

Superior Double

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Food was lovely. Room was clean but decor a bit basic

 No Comment
05-Aug-2012

Superior Double

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The bar and restaurant staff were not very attentive to customers.

 No Comment
04-Aug-2012

Executive Double

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Service rating : The staff were welcoming and helpful and waiting staff very attentive.
Product rating : There were two wedding receptions going on so it was a little noisy.
The room was very nice, however as non smokers we were a little upset by smokers sitting outside a nearby room whose smoke filtered through to our room resulting in our having to close our patio door.
The dinner was excellent but the breakfast rather disappointing.

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No Comment
01-Aug-2012

Double Room

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Product

Service rating : great staff - made very welcome, walked right up to my room, outstanding !
Product rating : good size, everything I needed, especially a nice cup of tea after a long drive.

 No Comment
01-Aug-2012

Executive Double

Service
Product

Service rating : The staff were very welcoming.
Product rating : Excellent room. The under floor heating in the bathroom was a 5* treat for my feet. Lovely!! Would definitely recommend to anyone.

 No Comment
31-Jul-2012

Double Room

Service
Product

Service rating : The room exceeded my expectations and whilst there was absolutley nothing wrong with the hotel bar or my meal, these areas met, rather than exceeded my expectations - hence not saying 'excellent' to this question.
Product rating : I was in Room 4 which has been newly decorated - it really was lovely and my reaction as I walked in was 'wow'! Like a home from home. Whenever I work in Norwich, I stay in either Dunston Hall or Park Farm - next time, I won't even bother looking at availability at Dunston.

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No Comment